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Specific
Symptoms
Windows 7,
Windows 8,
Windows 8.1
and Windows 10
Calibration
Product Specific Problems
Specific
Symptoms
Screen image is
too small
Cannot adjust
the monitor
settings using
the buttons on
the front panel
No input signal
when controls
are pressed
The picture
does not fill the
entire screen.
40
Troubleshooting
What You
Possible Solutions
Experience
Cursor does
1. Open Control Panel, open Hardware and
not accurately
follow your
2. Select Calibration.
finger when
3. Follow the instructions to recalibrate your
you touch the
screen
What You
Possible Solutions
Experience
Image is
• Check the aspect ratio in Image Setting OSD
centered on
screen, but does
not fill entire
• Reset the monitor to factory settings.
viewing area
OSD does not
Turn off the monitor, disconnect and reconnect
appear on the
the power cable, and turn on the monitor.
screen
• Check the signal source.
• Make sure the computer is not in power saving
• Make sure your computer or other video-output
No picture, the
light is white.
• Make sure the display cable connecting the
• Unplug and replug the display cable.
• Restart the computer or video player.
• Due to different video formats and aspect ratios
The picture
cannot fill the
height or width
of the screen
• Run the built-in diagnostics.
Sound, and then open Tablet PC Settings.
screen
menu
mode, by moving the mouse or pressing a key on
the keyboard.
device is powered on and playing video media.
monitor to the computer is connected properly
and is secure.
of DVDs, the monitor may not display the video
in full screen.
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