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Dell S2830dn User Manual
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Dell S2830dn User Manual

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Dell Printer S2830dn
User's Guide
May 2016
Trademarks
Information in this document is subject to change without notice.
© 2016 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint,
the AirPrint logo, Mac, and the Mac logo are trademarks of Apple, Inc.; Mopria®, the Mopria® logo, and the Mopria® Alliance logo are registered trademarks and service
marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.

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  • Page 1 Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited. Google Cloud Print is a trademark of Google Inc. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any...

  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Conventions................................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer........................8 Printer configurations............................9 Using the control panel............................ 10 Understanding the status of the sleep button and indicator light............11 Accessing the Embedded Web Server......................12 Additional printer setup................13 Installing internal options..........................
  • Page 3 Contents Printing from a mobile device........................43 Printing information pages..........................44 Canceling a print job............................44 Understanding the printer menus............45 Menus list................................45 Paper menu.................................45 Reports menu..............................54 Network/Ports menu............................55 Security menu..............................64 Settings menu..............................67 Help menu................................81 Saving money and the environment............82 Saving paper and toner........................... 82 Saving energy..............................
  • Page 4 Contents Restoring factory default settings......................... 97 Creating a printer control panel PIN......................97 Clearing jams....................98 Avoiding jams..............................98 Identifying jam locations..........................99 Paper jam in the front door........................... 100 Paper jam in the rear door..........................102 Paper jam in the standard bin........................103 Paper jam in the duplex unit.........................

  • Page 5: Safety Information

    Safety information Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
  • Page 6 Safety information • Use the handholds located on both sides of the printer to lift it. • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's authorized replacement.

  • Page 7: Learning About The Printer

    Help to set up and use the printer: • Accessing printer reports • Accessing the Embedded Web Server • Installing optional accessories • Dell instructional videos • Finding the service tag Scan the Quick Response (QR) code to view product • Routine printer maintenance documents. •...

  • Page 8: Selecting A Location For The Printer

    Note: The service tag and express service code appear on labels on the printer. • Software CD Software and Drivers—Certified drivers for your printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians •...

  • Page 9: Printer Configurations

    Learning about the printer • Keep the printer: – Clean, dry, and free of dust. – Away from stray staples and paper clips. – Away from the direct airflow of air conditioners, heaters, or ventilators. – Free from direct sunlight and humidity extremes. •...

  • Page 10: Using The Control Panel

    Learning about the printer Printer control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 100‑sheet multipurpose feeder Front door Using the control panel...

  • Page 11: Understanding The Status Of The Sleep Button And Indicator Light

    Learning about the printer Use the Display View the printer status and messages. Set up and operate the printer. Left arrow button Scroll to the left. Select button Select menu options. Save settings. Up arrow button Scroll up. Right arrow button Scroll to the right.

  • Page 12: Accessing The Embedded Web Server

    Learning about the printer Sleep button light Printer status Blinking yellow for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern Accessing the Embedded Web Server The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the printer.

  • Page 13: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.

  • Page 14: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 15 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration.

  • Page 16: Installing Hardware Options

    Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.

  • Page 17: Attaching Cables

    Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.

  • Page 18: Setting Up The Printer Software

    Additional printer setup Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. Loss of data or a malfunction can occur. Use the USB port Attach an optional wireless network adapter. USB printer port Connect the printer to a computer.

  • Page 19: Networking

    Additional printer setup Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do the following: • For Windows 7 or later, select Printer properties. • For earlier versions, select Properties. Navigate to the Configuration tab, and then select Update Now ‑...

  • Page 20: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. •...

  • Page 21: Connecting The Printer To A Wireless Network Using The Embedded Web Server

    Additional printer setup Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before connecting the printer to a wireless network, make sure that: • The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point.

  • Page 22: Verifying Printer Setup

    Additional printer setup • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Network/Ports > Wireless. Modify the settings to match the settings of your access point (wireless router). Note: Make sure to enter the correct SSID.

  • Page 23: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 98 “Paper and specialty media guide” on page Setting the paper size and type From the printer control panel, navigate to: >...

  • Page 24: Loading Trays

    Loading paper and specialty media To open the paper stop, pull it so that it flips forward. Note: Close the paper stop when moving the printer to another location. Loading trays CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
  • Page 25 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading. Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: •...
  • Page 26 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. •...
  • Page 27 Loading paper and specialty media • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray. •...

  • Page 28: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
  • Page 29 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 30 Loading paper and specialty media Notes: • Do not force paper or specialty media into the multipurpose feeder. • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. •...
  • Page 31 Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.

  • Page 32: Linking And Unlinking Trays

    Loading paper and specialty media Linking and unlinking trays Linking and unlinking trays Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the control panel in the TCP/IP section under the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
  • Page 33 Loading paper and specialty media Press...

  • Page 34: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability.

  • Page 35: Unacceptable Paper

    Paper and specialty media guide Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.

  • Page 36: Using Recycled Paper And Other Office Papers

    Paper and specialty media guide Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Using recycled paper and other office papers Recycled office paper produced specifically for use in laser (electrophotographic) printers may be used in your printer.

  • Page 37: Using Specialty Media

    Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.

  • Page 38: Tips On Using Labels

    Paper and specialty media guide Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. When printing on labels: •...

  • Page 39: Storing Paper

    Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.

  • Page 40: Supported Paper Types And Weights

    Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) 1, 2 Universal 76.2 x 127 mm (3 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.)
  • Page 41 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Transparencies Recycled Glossy paper Paper labels Vinyl labels Bond Envelope Rough envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] One‑sided paper labels designed for laser printers are supported for occasional use. Print only 20 or fewer pages of paper labels per month.

  • Page 42: Printing

    Printing Printing Printing a document Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. With a document open, click File > Print. If necessary, adjust the settings.

  • Page 43: Printing From A Mobile Device

    Printing Using the printer control panel From the printer control panel, navigate to: > Settings > > Print Settings > > Quality Menu > > Toner Darkness Adjust the toner darkness, and then press Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network. For information on configuring the wireless settings of your mobile device, see the documentation that came with the device.

  • Page 44: Printing Information Pages

    Printing Printing from a mobile device using Dell Document Hub From Google Play, download the Dell Document Hub application. From the home screen of your mobile device, tap Select the item to print. Tap Print. Printing information pages Printing a font sample list From the printer control panel, navigate to: >...

  • Page 45: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Standard USB Substitute Size Print Fonts Standard Parallel Paper Texture Print Directory SMTP Setup...
  • Page 46 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The A6 paper size is supported only in Tray 1 and in the Letter multipurpose feeder.
  • Page 47 Understanding the printer menus Multipurpose Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to Cassette for Letter Multipurpose Feeder Size to appear as a menu.
  • Page 48 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.

  • Page 49: Substitute Size Menu

    Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the default paper source. •...
  • Page 50 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...

  • Page 51: Paper Weight Menu

    Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.

  • Page 52: Paper Loading Menu

    Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.

  • Page 53: Custom Types Menu

    Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...

  • Page 54: Reports Menu

    Understanding the printer menus Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.

  • Page 55: Network/Ports Menu

    Understanding the printer menus Print Fonts Print a report of all the fonts available for the printer language currently set in the printer. PCL Fonts PostScript Fonts Note: A separate list is available for PCL and PostScript emulations. Print Directory Print a list of all the resources stored in an optional flash memory card.
  • Page 56 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When Off is used, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On.

  • Page 57: Network Card Menu

    Understanding the printer menus Reports menu Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu View Card Status View the connection status of the network card. Connected Disconnected View Card Speed View the speed of an active network card.

  • Page 58: Ipv6 Menu

    Understanding the printer menus Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol.

  • Page 59: Wireless Menu

    Understanding the printer menus Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. Set the host name. Set Hostname Note: The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric characters and hyphen only.

  • Page 60: Appletalk Menu

    Understanding the printer menus AppleTalk menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > AppleTalk • Network/Ports > Network [x] > Network [x] Setup > AppleTalk Activate Enable or disable AppleTalk support. Note: No is the factory default setting.
  • Page 61 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
  • Page 62 Understanding the printer menus Standard Parallel menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...

  • Page 63: Smtp Setup Menu

    Understanding the printer menus Protocol Specify the parallel port protocol. Standard Notes: Fastbytes • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init Determine if the printer honors printer hardware initialization requests from the computer.

  • Page 64: Security Menu

    Understanding the printer menus SMTP Timeout Specify the amount of time in seconds before the server stops trying to send an e‑mail. 5–30 Note: 30 seconds is the factory default setting. Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the printer.

  • Page 65: Security Audit Log Menu

    Understanding the printer menus Confidential Job Expiration Limit the amount of time a confidential print job stays in the printer before it is deleted. Notes: 1 hour • If the Confidential Job Expiration setting is changed while confidential print jobs 4 hours reside in the printer RAM, then the expiration time for those print jobs does not 24 hours...

  • Page 66: Set Date And Time Menu

    Understanding the printer menus Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...

  • Page 67: Settings Menu

    Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese...
  • Page 68 Understanding the printer menus Paper Sizes Specify the unit of measurement for paper sizes. Notes: Metric • US is the factory default setting. • The country or region you selected during the initial setup determines the initial setting. Home screen customization Change the icons that appear on the home screen.
  • Page 69 Understanding the printer menus Timeouts Set the amount of time in seconds that the printer waits to receive an end‑of‑job message before canceling the job. Print Timeout Disabled Notes: 1–255 • 90 is the factory default setting. • When the timer expires, a partially printed page that is still in the printer is printed.

  • Page 70: Print Settings

    Understanding the printer menus Print Recovery Successfully print a page that may not have printed otherwise. Page Protect Notes: • Off is the factory default setting. This setting allows printing of a partial page when there is not enough memory to print the whole page. •...
  • Page 71 Understanding the printer menus Print Area Set the logical and physical printable area. Normal Notes: Whole Page • Normal is the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary.

  • Page 72: Finishing Menu

    Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File >...

  • Page 73: Quality Menu

    Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per 4‑Up side.

  • Page 74: Xps Menu

    Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File >...

  • Page 75: Job Accounting Menu

    Understanding the printer menus Font Priority Establish the font search order. Resident Notes: Flash • Resident is the factory default setting. • This menu item is available only when a formatted flash memory card is installed and operating properly. • Make sure the flash memory card is not read/write‑, write‑, or password‑protected.

  • Page 76: Pdf Menu

    Understanding the printer menus Log Action at Near Full Determine and set how the printer responds when the flash memory is nearly full. None E‑mail Current Log Notes: E‑mail & Delete Current Log • None is the factory default setting. E‑mail &...

  • Page 77: Pcl Emul Menu

    Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Download • Resident is the factory default setting. This shows the factory default Flash set of fonts downloaded in the RAM. •...
  • Page 78 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the U.S. factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.

  • Page 79: Html Menu

    Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T2 Default = 4 T3 Default = 5 T4 Default = 20 T5 Default = 21 Env Default = 6 MPaper Default = 2...

  • Page 80: Image Menu

    Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...

  • Page 81: Help Menu

    Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks.

  • Page 82: Saving Money And The Environment

    Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to www.dell.com/support. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by setting multiple page printing (N‑Up) for the print job.

  • Page 83: Reducing Printer Noise

    Saving money and the environment Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. Notes: • Printer engine motors do not start until a job is ready to print. You may notice a short delay before the first page is printed.

  • Page 84: Adjusting Sleep Mode

    Saving money and the environment Adjusting Sleep Mode From the printer control panel, navigate to: > Settings > > Settings > > General Settings > > Timeouts > > Sleep Mode > Set the time that the printer stays idle before it enters Sleep Mode. Apply the changes.

  • Page 85: Recycling

    From the Time menu, select the time. From the Day(s) menu, select the day or days. Click Add. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.

  • Page 86: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.

  • Page 87: Erasing Non-Volatile Memory

    Securing the printer Erasing non‑volatile memory Erase individual settings, device and network settings, security settings, and embedded solutions by following these steps: Turn off the printer. Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the progress bar appears.

  • Page 88: Maintaining The Printer

    Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to replace parts and supplies when directed may cause damage to your printer or prevent the printer from performing optimally. Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.

  • Page 89: Ordering Supplies

    Maintaining the printer Ordering supplies Ordering supplies using Printer Home Use the Search command on the Start menu to locate Dell Printer Home. Open the application, and then click Maintenance > Order supplies. Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
  • Page 90 Maintaining the printer Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 91 Maintaining the printer Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
  • Page 92 Maintaining the printer Lift the blue handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

  • Page 93: Moving The Printer

    Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.

  • Page 94: Moving The Printer To Another Location

    Maintaining the printer • If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the right side of the tray toward the front of the tray until it clicks into place. •...

  • Page 95: Managing The Printer

    Managing the printer Managing the printer Accessing the remote control panel The remote control panel on your computer screen lets you interact with the printer control panel, even when you are not physically near the network printer. From your screen, you can view the printer status and do print- related tasks.

  • Page 96: Copying Printer Settings To Other Printers

    Managing the printer • The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions. Open a Web browser, and then type the printer IP address in the address field. Notes: •...

  • Page 97: Restoring Factory Default Settings

    Managing the printer Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. Click Copy Printer Settings. Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings.

  • Page 98: Clearing Jams

    Clearing jams Clearing jams Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper •...

  • Page 99: Identifying Jam Locations

    Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...

  • Page 100: Paper Jam In The Front Door

    Clearing jams Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door. Remove the toner cartridge.
  • Page 101 Clearing jams Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.

  • Page 102: Paper Jam In The Rear Door

    Clearing jams Insert the toner cartridge. Close the front door. From the control panel, press Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

  • Page 103: Paper Jam In The Standard Bin

    Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door. From the control panel, press Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.

  • Page 104: Paper Jam In The Duplex Unit

    Clearing jams From the control panel, press Paper jam in the duplex unit CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Pull out the tray.

  • Page 105: Paper Jam In Trays

    Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. From the control panel, press Paper jam in the multipurpose feeder Remove the jammed paper. Note: Make sure that all paper fragments are removed.
  • Page 106 Clearing jams From the control panel, press...

  • Page 107: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Change [paper source] to [custom string] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
  • Page 108 Troubleshooting Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the control panel.
  • Page 109 Troubleshooting • Make sure that the paper size is correctly set. For example, if Multipurpose Feeder Size is set to Universal, then make sure the paper is large enough for the data being printed. • Cancel the print job. Insufficient memory to support Resource Save feature [35] Try one or more of the following: •...
  • Page 110 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

  • Page 111: Remove Paper From Standard Output Bin

    Unplug the router, then wait for 30 seconds, and then plug it back again. • Turn off the printer, and then turn it back on. • Update the network firmware in the printer or the print server. For more information, visit the Dell Support Web site at http://support.dell.com contact your system support person.

  • Page 112: Close Front Door

    Troubleshooting Note: If the error message remains, then the flash memory device may be defective and need to be replaced. Unsupported option in slot [x] [55] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
  • Page 113 Troubleshooting Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the “Replacing supplies” section of the User’s Guide. If necessary, press on the printer control panel to clear the message and continue printing. Insert tray [x] Insert the indicated tray into the printer.
  • Page 114 Troubleshooting Load [paper source] with [paper type] [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.

  • Page 115: Solving Printer Problems

    Troubleshooting Replace cartridge, printer region mismatch [42.xy] Install a suitable toner cartridge. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you purchased the printer.

  • Page 116: Basic Printer Problems

    Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep Go to step 3. button to wake the Check if the printer is in Sleep mode or Hibernate mode.
  • Page 117 Troubleshooting Action Step 7 Connect the printer Go to step 8. power cord directly Check if the printer is plugged into any surge protectors, to a properly uninterruptible power supplies, or extension cords. grounded electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9.

  • Page 118: Printer Display Is Blank

    Troubleshooting Printer display is blank Action Step 1 The problem is Go to step 2. solved. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, solved.
  • Page 119 Troubleshooting Action Step 4 The problem is Contact technical solved. support. Check if the internal option is selected. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...

  • Page 120: Paper Feed Problems

    Troubleshooting Action Step 4 Go to step 5. Manually add the tray in the printer Check if the tray is available in the printer driver. driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...

  • Page 121: Paper Jam Message Remains After Jam Is Cleared

    Troubleshooting Action Step 3 Contact technical The problem is support. solved. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Contact...

  • Page 122: Solving Print Problems

    Troubleshooting Solving print problems Printing problems Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.

  • Page 123: Printing Slows Down

    Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: For more information, visit www.dell.com/support/printers. Resend the print job. Do the jobs print? Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.

  • Page 124: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Action Step 3 The problem is Go to step 4. solved. Remove held jobs stored in the printer memory. Resend the print job. Did the job print? Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the control panel, navigate to: Settings >...

  • Page 125: Incorrect Characters Print

    Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.

  • Page 126: Unexpected Page Breaks Occur

    Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. Resend the print job. Did the job print and collate correctly? Step 3 The problem is...

  • Page 127: Printer Is Printing Blank Pages

    Troubleshooting Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are printer. supported by the printer. From the control panel, navigate to: Menus >...

  • Page 128: Clipped Pages Or Images

    Troubleshooting Action Step 2 Go to step 3. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

  • Page 129: Shadow Images Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Is the page or image clipped? Step 4 Contact technical The problem is...

  • Page 130: Gray Background On Prints

    Troubleshooting Action Step 4 Contact technical The problem is support. solved. Replace the imaging unit, and then resend the print job. Do shadow images still appear on prints? Gray background on prints Action Step 1 The problem is Go to step 2. solved.

  • Page 131: Incorrect Margins On Prints

    Troubleshooting Incorrect margins on prints Action Step 1 The problem is Go to step 2. solved. Move the width and length guides in the tray to the correct positions for the paper size loaded. Resend the print job. Are the margins correct? Step 2 Go to step 3.

  • Page 132: Paper Curl

    Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
  • Page 133 Resend the print job. Do print irregularities still appear? Step 6 Contact technical The problem is support or your Dell solved. Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear?

  • Page 134: Repeating Defects Appear On Prints

    Dell printer dealer. Step 2 Contact technical The problem is support or your Dell solved. Replace the imaging unit, and then resend the print job. printer dealer. Do the repeating defects still appear? Print is too dark Action Step 1 Go to step 2.
  • Page 135 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper type, texture, and Resend the print job.

  • Page 136: Print Is Too Light

    Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.

  • Page 137: Skewed Print

    Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

  • Page 138: Printer Is Printing Solid Black Pages

    Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.

  • Page 139: Streaked Horizontal Lines Appear On Prints

    Troubleshooting Streaked horizontal lines appear on prints Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.

  • Page 140: Streaked Vertical Lines Appear On Prints

    Troubleshooting Streaked vertical lines appear on prints Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job. Do streaked vertical lines appear on prints? Step 2 Go to step 3.

  • Page 141: Horizontal Voids Appear On Prints

    Do streaked vertical lines appear on prints? Step 5 Contact technical The problem is support or your Dell solved. Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints? Horizontal voids appear on prints...

  • Page 142: Vertical Voids Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.

  • Page 143: Toner Specks Appear On Prints

    Troubleshooting Action Step 3 Go to step 4. The problem is solved. Check if you are using a recommended type of paper. Load the indicated tray or feeder with a recommended type of paper. Resend the print job. Do vertical voids appear on prints? Step 4 Contact technical...

  • Page 144: Embedded Web Server Does Not Open

    Troubleshooting Embedded Web Server does not open Action Step 1 The problem is Go to step 2. solved. Turn on the printer. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 The problem is Go to step 3.

  • Page 145: Contacting Technical Support

    See the label inside the top front cover or at the back of the printer, and then take note of the following: • The printer model • The service tag number or express service code For more information, go to www.dell.com/support.

  • Page 146: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.

  • Page 147: Sleep Mode

    Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide.

  • Page 148: Index

    Default Source menu 45 available internal options 13 configurations Defective flash detected [51] 108 avoiding jams 39 printer 9 Dell Document Hub avoiding paper jams 98 Configure MP menu 49 using 44 configuring device and network settings multiple printers 96...
  • Page 149 Index envelopes held print jobs letterhead loading, multipurpose printing from a Macintosh loading, multipurpose feeder 28 computer 42 feeder 28 tips on using 37 printing from Windows 42 tips on using 38 environmental settings Help menu 81 linking trays 32 conserving supplies 82 Hibernate mode Load [paper source] with [custom...
  • Page 150 104 on prints 134 reducing 83 in the multipurpose feeder 105 shadow images appear on Non‑Dell [supply type], see in the rear door 102 prints 129 User’s Guide [33.xy] 110 in the standard bin 103 skewed print 137 non‑volatile memory 86...
  • Page 151 [88.xy] 112 Memory full [38] 114 from a mobile device 43 Change [paper source] to Network [x] software error from a mobile device using Dell [custom string] load [54] 110 Document Hub 44 [orientation] 107 Non‑Dell [supply type], see...
  • Page 152 35 using 36 transparencies 38 Set Date and Time menu 66 recycling tips on using envelopes 37 setting Dell products 85 toner cartridge paper size 23 reducing noise 83 replacing 89 paper type 23 Reinstall missing or unresponsive...
  • Page 153 Index print job takes longer than using the control panel 10 expected 123 printing slows down 123 tray linking does not work 125 verify print jobs unexpected page breaks printing from a Macintosh occur 126 computer 42 troubleshooting, print quality printing from Windows 42 blank pages 127 vertical voids appear 142...

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