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Related Manuals for Dell Vostro 5370
Summary of Contents for Dell Vostro 5370
- Page 1 Dell Vostro 5370 Owners's Manual Regulatory Model: P87G Regulatory Type: P87G001...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer..........................7 Safety instructions................................7 Turning off your computer — Windows 10........................7 Before working inside your computer..........................8 After working inside your computer..........................8 2 Removing and installing components......................9 Base cover..................................9 Removing the base cover............................9 Installing the base cover............................ - Page 4 Display assembly................................25 Removing display assembly............................25 Installing display assembly............................27 Display bezel..................................28 Removing display bezel............................. 28 Installing display bezel..............................29 Camera....................................29 Removing the camera............................... 29 Installing the camera..............................30 Display panel..................................30 Removing display panel............................. 30 Installing the display panel............................32 Display hinges...................................
- Page 5 Updating BIOS on systems with bitlocker enabled....................62 Updating your system BIOS using a USB flash drive.................... 62 Updating the Dell BIOS in Linux and Ubuntu environments................. 62 Flashing the BIOS from the F12 One-Time boot menu..................63 System and setup password............................66 Assigning a system password and setup password....................
- Page 6 Human Interface Device drivers..........................71 Firmware..................................71 Intel Dynamic Platform and Thermal Framework....................72 7 Troubleshooting............................73 Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0..............73 Running the ePSA diagnostics..........................73 Diagnostic LED................................. 73 Battery status lights................................. 74 8 Contacting Dell............................75...
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Page 7: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 8: Before Working Inside Your Computer
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. -
Page 9: Removing And Installing Components
Removing and installing components Base cover Removing the base cover Follow the procedure in Before working inside your computer. To remove the base cover: Remove the seven M2.5 x 4 screws [1]. b Loosen the three M2.5 x 7 screws [2]. Pry the base cover from the edge [1]. -
Page 10: Installing The Base Cover
Installing the base cover Align the base cover with the screw holders on the computer. Press the edges of the cover until it clicks into place. Tighten the three M2.5 x 7 screws. Replace the seven M2.5 x 4 screws to secure the base cover to the computer. Follow the procedure in After working inside your computer. - Page 11 Remove the four M2.0 x 3 screws [1]. d Lift the battery away from the system [2]. Removing and installing components...
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Page 12: Installing The Battery
Installing the battery Insert the battery into the slot on the computer. Connect the battery cable to the connector on the system board. Connect the hard disk drive cable to the connector on the system board and close the latch. Replace the four M2.0 x 3 screws to secure the battery to the system. -
Page 13: Installing The Speaker
Installing the speaker Align the speakers along the slots on the system. Route the speaker cable through the routing tabs on the system. Connect the speaker cable to the system board. Install the: battery base cover Follow the procedure in After working inside your computer. -
Page 14: Installing The Coin Cell Battery
Installing the coin cell battery Place the coin cell battery into the slot on the system board. Connect the coin cell battery cable to the connector on the system board. Install the base cover. Follow the procedure in After working inside your computer. -
Page 15: Installing The M.2 Solid State Drive - Ssd
Installing the M.2 Solid State Drive — SSD Align the notch on the solid-state drive with the tab on the solid-state drive slot. Slide the solid-state drive into the slot. Replace the M2.0 x 3 screw to secure the SSD to the system. Install the base cover. -
Page 16: Installing The Wlan Card
Installing the WLAN card Insert the WLAN card into the slot on the system. Connect the WLAN cables to the connectors on the WLAN Card. Place the bracket and replace the M2.0 x 3 screw to secure it to the system. Install the base cover. -
Page 17: Installing The System Fan
b Remove the two M2.0 x 5 screws that secure the system fan to the system [1]. Lift the system fan away from the system [2]. Installing the system fan Place the system fan into the slot on the system. Replace the two M2.0 x 5 screws to secure it to the system. -
Page 18: Heat Sink
Connect the system fan cable to the connector on the system board. Install the base cover. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Follow the procedure in Before working inside your computer. Remove the: . -
Page 19: Input Output Board
Input Output board Removing the Input Output board Follow the procedure in Before working inside your computer. Remove the: base cover solid-state drive(SSD) WLAN card To remove the Input Output(I/O) board: Remove the two M2.5 x 6 screws that secure the left display hinge to the system [1]. b Lift the hinge [2]. -
Page 20: Installing The Input Output Board
Installing the Input output board Place the Input output(I/O) board to its slot in the system. Replace the two M2.0 x 2 screws to secure the I/O board to the system board. Connect the I/O cable and close the latch to secure it to the I/O board. Push down the display hinge above the I/O board and secure it with the two M2.5 x 6 screws to the system. -
Page 21: Installing The Power Button
Installing the power button Place the power button to its slot in the system. Replace the screws to secure the power button to the system. Install the: Input output(I/O) board WLAN solid state drive(SSD) base cover Follow the procedure in After working inside your computer. - Page 22 solid-state drive(SSD) To remove the system board: Disconnect the following cables: • Input output(I/O) board cable [1,2] • Keyboard backlight cable [3] • Keyboard and Touchpad cable [4] b Disconnect the eDP cable [1], power adapter port cable [2] and speaker cable [5] from the connector. Remove the two M2.0 x 5 screws that secure the USB Type C port bracket to the system board [3].
- Page 23 Remove the six M2.0 x 2 screws that secure the system board to the system [1]. Lift and remove the system board from the system [2]. Removing and installing components...
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Page 24: Installing The System Board
Installing the system board Align the screw holes on the system board with the screw holes on the system. Replace the six M2.0 x 2 screws to secure the system board to the computer. Align the screw holes of the USB Type C bracket with the screw holes on the system board and replace the two screws to secure the bracket to the system. -
Page 25: Installing Touchpad
d Remove the three M2.0 x 2 screws that secure the touchpad support bracket to the system and lift the touchpad away from system [1, 2]. Installing touchpad Replace the three screws to secure the touchpad support bracket to the system. Connect the touchpad cable to the connector in the system. - Page 26 b Remove the four M2.5 x 4 screws [1] that secure the hinge bracket to the system and lift the display assembly. Lift and slide the display assembly. Removing and installing components...
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Page 27: Installing Display Assembly
d The component you are left with is the display assembly. Installing display assembly Align and place the display assembly on the system. Place the hinge bracket on the system and replace the screws to secure the display assembly to the system. Removing and installing components... -
Page 28: Display Bezel
Connect the eDP cable to the connector in the system board. Route the WLAN cable. Install the: WLAN card base cover Follow the procedure in After working inside your computer. Display bezel Removing display bezel Follow the procedure in Before working inside your computer. -
Page 29: Installing Display Bezel
Installing display bezel Place the display bezel on the display assembly. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly. Install the: display assembly WLAN card base cover Follow the procedure in After working inside your... -
Page 30: Installing The Camera
Installing the camera Align and place the camera to its slot in the display assembly. Connect the camera cable to the connector on the display assembly. Install the: display bezel display assembly WLAN card base cover Follow the procedure in After working inside your computer. - Page 31 To remove the display panel: Remove the four M2.0 x 2 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the eDP cable [2]. b Remove the adhesive tape [1]. Lift the latch and disconnect the display cable from the connector on the display panel [2].
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Page 32: Installing The Display Panel
Installing the display panel Connect the eDP cable to the connector. Affix the adhesive tape to secure the eDP cable. Replace the display panel to align with the screw holders on the display assembly. Replace the four screws to secure the display panel to the display assembly. Install the: display bezel display assembly... -
Page 33: Installing Display Hinge
Installing display hinge Place the display hinge cover on the display assembly. Replace the screws to secure the display hinge cover to the display assembly. Install the: display panel display bezel display assembly WLAN card base cover Follow the procedure in After working inside your computer. -
Page 34: Installing The Dc-In
d Disconnect the DC-in from the system [4]. Installing the DC-in Place and connect the DC-in to its slot in the system. Connect the power-adapter port cable to the connector in the system board. Place the right display hinge and replace the 3 screws to secure the hinge to the system. Install the: display assembly WLAN card... -
Page 35: Edp Cable
speaker touchpad system fan heat sink solid state drive(SSD) WLAN card Input output(I/O) board power button system board display assembly NOTE: After the removal of all the components the component that you are left with is the palm rest Install the following components on the new palm rest: display assembly system board powered button... -
Page 36: Removing The Edp Cable
Removing the eDP cable Follow the procedure in Before working inside your computer. Remove the: base cover WLAN card display assembly display bezel camera display panel display hinge Peel the adhesive and unroute the eDP cable [1,2]. Peel the adhesive from the eDP cable connector and disconnect the cable from the display [3]. Installing the eDP cable Place the eDP cable on the display panel. -
Page 37: Display Back Cover Assembly
base cover Follow the procedure in After working inside your computer. Display back cover assembly Removing the display back cover Follow the procedure in Before working inside your computer. Remove the: base cover WLAN card display assembly display bezel camera display panel display hinge eDP cable... - Page 38 display bezel display assembly WLAN card base cover Follow the procedure in After working inside your computer. Removing and installing components...
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Page 39: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type C • HDMI 1.4 DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. -
Page 40: Memory Errors
Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. -
Page 41: Speed
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices • New power management features • Full-duplex data transfers and support for new transfer types • Backward USB 2.0 compatibility • New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. -
Page 42: Compatibility
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external RAID storage systems. -
Page 43: Usb Type C And Usb 3.1
directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting data across the connection. This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. -
Page 44: System Specifications
System specifications System specification Feature Specification Processor type Intel Kaby Lake U-Quad Core System Chipset Integrated with the processor Total cache • 8 MB Cache - 8th Generation Intel core i7 • 6 MB Cache - 8th Generation Intel core i5 Memory Feature Specification... -
Page 45: Communication Specification
Feature Specification • Digital-array microphones Communication specification Feature Specification Wireless WLAN options: • DW1820 2x2 ac 802.11ac+BT4.1 • 1x1 AC(Intel 3165 & DW1810) totally 3 cards Ports and connectors specification Feature Specification Audio Universal audio jack connector USB Type-C port USB 3.1 with Gen 1 Two (one with PowerShare) Video... -
Page 46: Keyboard
Keyboard Feature Specification Number of keys • United States: 80 keys • United Kingdom: 81 keys • Japan: 84 keys • Brazil: 82 keys Layout QWERTY/AZERTY/Kanji Touchpad specification Feature Specification X/Y position 1229 x 749 resolution Dimensions • Width: 105 mm •... -
Page 47: Ac Adapter
Feature Specification Length 256.4 mm (10.09 inch) Height 5.2 mm (0.21 in) Width 65.3 mm (2.57 inch) Weight 0.18 kg (0.40 lbs) Voltage 11.40 VDC Operating • Charge: 0° C to 60° C (32° F to 140° F) • Discharge: 0° C to 70° C (32° F to 122° F) Non-Operating -20°... -
Page 48: Physical Specification
Feature Specification Operating 0°C to 40°C (32°F to 104°F) Non-Operating –40°C to 70°C (–40°F to 158°F) Physical specification Feature Specification Weight 1.439 kg (3.17 lbs) Height (inches/mm) • Front – 15.81 mm (0.62 inch) • Rear – 17.55 mm (0.69 inch) Width (inches/mm) 323.9mm (12.75inch) Depth (inches/mm) -
Page 49: System Setup
Boot menu Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system. -
Page 50: System Setup Options
Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. -
Page 51: System Configuration
Option Description Allows you to control whether the system prompts the user to enter UEFI Boot Path Security the Admin password when booting to a UEFI boot path. Click one of the following options: • Always, Except Internal HDD—Default • Always •... -
Page 52: Video Screen Options
Option Description This field configures the USB PowerShare feature behavior. This USB PowerShare option allows you to charge external devices using the stored system battery power through the USB PowerShare port (disabled by default). • Enable PowerShare Audio Allows you to enable or disable the integrated audio controller. By default, the Enable Audio option is selected. -
Page 53: Security
Security Table 5. Security Option Description Admin Password Allows you to set, change, or delete the administrator(admin) password. The entries to set password are: • Enter the old password: • Enter the new password: • Confirm new password: Click OK once you set the password. NOTE: For the first time login, "Enter the old password:"... - Page 54 Option Description You can define the length of your password. Min = 4, Max = 32 Password Configuration Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a system restart. Click one of the options: •...
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Page 55: Secure Boot
Option Description Allows you to prevent users from entering Setup when an administrator password is set. Admin Setup Lockout • Enable Admin Setup Lockout This option is not set by default. Allows you to disable master password support. Master Password Lockout •... -
Page 56: Performance
Option Description • Software controlled—Default Enclave Memory Size This option sets SGX Enclave Reserve Memory Size Click one of the following options: • 32 MB • 64 MB • 128 MB—Default Performance Table 8. Performance Option Description This field specifies whether the process has one or all cores Multi Core Support enabled. -
Page 57: Power Management
Power management Table 9. Power Management Option Description AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected. • Wake on AC This option is not set by default. Enable Intel Speed Shift Allows you to enable or disable the Intel Speed Shift Technology. -
Page 58: Post Behavior
Post behavior Table 10. POST Behavior Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. • Enable Adapter Warnings—Default Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their Fn Lock Options standard and secondary functions. -
Page 59: Virtualization Support
Virtualization support Table 11. Virtualization Support Option Description Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by the Intel Virtualization technology. • Enable Intel Virtualization Technology This option is set by default. VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by the Intel Virtualization technology for direct I/O. -
Page 60: Maintenance
Maintenance Table 13. Maintenance Option Description Service Tag Displays the service tag of your computer. Allows you to create a system asset tag if an asset tag is not already set. Asset Tag This option is not set by default. Allows you to flash previous revisions of the system firmware. -
Page 61: Supportassist System Resolution
Table 15. SupportAssit System Resolution Option Description Auto OS Recovery The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Assist System Resolution Console and Dell OS Recovery tool. Threshold Click one of the following options: • •... -
Page 62: Updating Bios On Systems With Bitlocker Enabled
Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return. -
Page 63: Flashing The Bios From The F12 One-Time Boot Menu
Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option. - Page 64 The E5450A14.exe file is shown as an example in the following screenshot. The actual file name may vary. Once the file is selected, it will show in the file selection box and you can click the OK button to continue. System setup...
- Page 65 Click the Begin Flash Update button. A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the flash. System setup...
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Page 66: System And Setup Password
At this point the BIOS flash will execute, the system will reboot and then the BIOS flash will start and a progress bar will show the progress of the flash. Depending on the changes included in the update, the progress bar may go from zero to 100 multiple times and the flash process could take as long as 10 minutes. -
Page 67: Assigning A System Password And Setup Password
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. -
Page 68: Software
Ubuntu 16.04 LTS 64-bit Downloading drivers Turn on the computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your system, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model. -
Page 69: Graphics Controller Driver
Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Software... -
Page 70: Usb Drivers
USB drivers Verify if the USB drivers are already installed in the computer. Network drivers The driver is labeled as Intel I219-LM Ethernet Driver. Audio drivers Verify if the audio drivers are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are already installed in the computer. -
Page 71: Other Drivers
Other drivers This section lists different driver details for all the other components in the Device Manager. Security device drivers Verify if the security device drivers are already installed in the computer. Software device drivers Verify if the software device drivers are already installed in the computer. Human Interface Device drivers Verify if the human interface device drivers are already installed in the computer. -
Page 72: Intel Dynamic Platform And Thermal Framework
Intel Dynamic Platform and Thermal Framework Verify if the Intel Dynamic Platform and Thermal Framework drivers are already installed in the computer. Software... -
Page 73: Troubleshooting
3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed. -
Page 74: Battery Status Lights
Battery status lights If the computer is connected to an electrical outlet, the battery light operates as follows: Alternately blinking An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop. amber light and white light Alternately blinking Temporary battery failure with AC adapter present. -
Page 75: Contacting Dell
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.