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Dell Latitude 3590 Owner's Manual
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Dell Latitude 3590 Owner's Manual

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See also: Service Manual
Latitude 3590
Owner's Manual
Regulatory Model: P75F
Regulatory Type: P75F001

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Summary of Contents for Dell Latitude 3590

  • Page 1 Latitude 3590 Owner’s Manual Regulatory Model: P75F Regulatory Type: P75F001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................7 Safety precautions................................7 Standby power................................7 Bonding ..................................7 Electrostatic discharge — ESD protection....................... 7 ESD field service kit ..............................8 Transporting sensitive components........................... 9 Before working inside your computer..........................9 After working inside your computer..........................9 2 Removing and installing components......................
  • Page 4 Speakers....................................26 Removing the speakers.............................26 Installing the speakers..............................27 Coin cell battery................................27 Removing the coincell battery..........................27 Installing the coincell battery............................ 28 Heat sink................................... 28 Removing the heatsink..............................28 Installing the heatsink..............................29 System Fan..................................30 Removing the system fan............................30 Installing the system fan............................31 Input-Output board................................
  • Page 5 Installing the system board............................54 Palmrest.................................... 55 Removing the palm rest............................55 3 Technical specifications..........................57 Processor ..................................57 Memory ....................................58 Storage specifications..............................58 Audio specifications................................. 58 Video specifications.................................59 Webcam specifications..............................59 Wired communications..............................59 Wireless communications .............................. 60 Ports and Connectors..............................65 Display specifications...............................65 Keyboards Hot Key Definitions............................66 Touchpad...................................67...
  • Page 6 Downloading drivers................................. 91 Chipset driver................................91 Serial IO driver................................92 Graphics controller driver............................92 USB drivers.................................93 Realtek Audio................................93 Serial ATA drivers............................... 93 Security drivers................................93 7 Troubleshooting............................95 Real Time Clock reset..............................95 Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0..............95 Contents...

  • Page 7: Working On Your Computer

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Two recognized types of ESD damage are catastrophic and intermittent failures. • Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and immediately generates a "No POST/No Video"...

  • Page 9: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
  • Page 10 CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Replace the battery. Replace the base cover. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

  • Page 11: Removing And Installing Components

    Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4...

  • Page 12: Sim Tray

    Power button to palmrest Power board to palmrest VGA board to palmrest WWAN board to palmrest IO board to palmrest Hinge Bracket L + R to palmrest HDD BRK to palmrest FAN to palmrest Battery to palmrest WLAN module to System board WWAN module to WWAN board...

  • Page 13: Installing The Sim Tray - Wwan Models

    Installing the SIM tray – WWAN models Align and push the SIM tray back into the SIM tray slot. Close the SIM card slot cover. Follow the procedure in After working inside your computer SD card – optional SD card is an optional component. You will see a SD card only in systems shipped with a WWAN card. Removing the SD card –...

  • Page 14: Removing The Base Cover

    Removing the base cover Follow the procedure in Before working inside your computer Remove the SIM tray (WWAN models). To remove the base cover: Loosen the 10 M2.5 captive screws that secure the base cover to the computer . b Pry the base cover from the upper-right edge [1 ] and continue to pry the outer edges of the base cover in clockwise direction [2].
  • Page 15 Lift the base cover away from the computer. Removing and installing components...

  • Page 16: Installing Base Cover

    Installing base cover Align the base cover with the screw holders on the computer. Press the edges of the cover until it clicks into place. Tighten the 10 M2.5 screws to secure the base cover to the computer. Install the SIM tray (WWAN models).

  • Page 17: Installing The Battery

    Installing the battery Insert the battery into the slot on the computer. Replace the 5 M2x3 screws to secure the battery to the computer. NOTE: The 3-cell battery has only 3 screws. Connect the battery cable to the connector on the system board. Install the: base cover SIM tray (WWAN models)

  • Page 18: Installing The Wlan Card

    Installing the WLAN card Insert the WLAN card into its connector on the system board. Tuck the antenna cables underneath the left display hinge and connect the antenna cables to the WLAN card. Replace the WLAN card holder on the WLAN card. Tighten the M2x3 screw to secure the WLAN card and card holder to the system board.

  • Page 19: Installing The Wwan Card

    Pull out the WWAN card from its connector on the system board [4]. Installing the WWAN card Insert the WWAN card into its connector on the system board. Connect the two antenna cables to the WWAN card. Replace the metal bracket on the WWAN. Tighten the M2xL3 screw to secure the WWAN card and bracket to the system board.

  • Page 20: Installing Vga Board

    Installing VGA board Place the VGA board in its slot on the system. Replace the two M2x3 screws to secure the VGA board to the system. Connect the VGA daughter board cable to the VGA daughter board. Install the: battery base cover Follow the procedure in After working inside your...

  • Page 21: Memory Module

    Memory Module Removing the memory module Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the memory module: Pry apart the memory module latches [1]. b Lift and remove the memory module from the system board [2]. Installing the memory module Insert the memory module into its connector at a 30 degree angle until the contacts are fully seated into the slot.

  • Page 22: Hard Drive

    Hard drive Removing the hard disk drive Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the hard disk drive (HDD): Disconnect the HDD cable from the system board . b Remove the 4 M3x3 screws that secure the HDD to the palmrest [1]. Lift the HDD from the computer [2].
  • Page 23 Disconnect the HDD cable interposer. Then, remove the M3xL3 screws to detach the bracket from the HDD. Removing and installing components...

  • Page 24: Installing The Hard Disk Drive

    Lift the bracket from the hard drive. Installing the hard disk drive Tighten the M3x3 screws that secure the bracket to the HDD. Connect the HDD cable interposer. Insert the HDD into the connector on the computer. Tighten the 4 M3x3 screws to secure the HDD to the computer. Connect the HDD cable to the system board.

  • Page 25: Sata Solid State Drive (Ssd)

    Install the: battery base cover Follow the procedure in After working inside your computer. SATA Solid State Drive (SSD) Removing the SSD card Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the Solid State Drive (SSD) card: Remove the two screws that secure the SSD bracket to the system [1], and lift the bracket from the system [2].

  • Page 26: Speakers

    Install the: . battery base cover Follow the procedure in After working inside your computer. Speakers Removing the speakers Follow the procedure in Before working inside your computer. Remove the: base cover battery To remove the speakers: Disconnect the speaker cable from the connector on the system board [1]. b Remove the adhesive tape that secures the speaker cable to the computer [2].

  • Page 27: Installing The Speakers

    Installing the speakers Place the speakers into the slots on the computer. Affix the adhesive tape to secure the speaker cable to the computer Route the speaker cable through its routing channel. Connect the speaker cable to the connector on the system board. Install the: battery base cover...

  • Page 28: Installing The Coincell Battery

    Installing the coincell battery Place the coin cell into the slot on the system board. Connect the battery cable to the system board. Install the: battery base cover Follow the procedure in After working inside your computer Heat sink Removing the heatsink Follow the procedure in Before working inside your computer.

  • Page 29: Installing The Heatsink

    b Lift the heatsink away from the computer. Installing the heatsink Insert the heatsink into the slot on the computer. Tighten the M2.5x2.5 screws and replace the three M2x3 screws to secure the heatsink to the computer. Removing and installing components...

  • Page 30: System Fan

    NOTE: Tighten the heat sink screws in sequential order as indicated on the heat-sink. Install the: battery base cover Follow the procedure in After working inside your computer. System Fan Removing the system fan Follow the procedure in Before working inside your computer.

  • Page 31: Installing The System Fan

    Installing the system fan Place the fan on the computer. Tighten the 3 M2.5x5 screws to secure the fan to the computer. Connect the fan cable to the system board. Route the eDP cable through its routing channel on the system fan. Install the: battery base cover...
  • Page 32 Remove the M2x4 screw securing the I/O board [1] to the system and lift it off from the system [2]. Removing and installing components...

  • Page 33: Installing The Input-Output Board

    Installing the Input-Output board Place the Input-Output (I/O) board into its slot on the palmrest. Replace the M2x4 screw to secure the I/O board to the palmrest. Connect the I/O board cable to its connector on the system board. Install the: battery base cover Follow the procedure in...
  • Page 34 Lift the fingerprint reader off the computer. Removing and installing components...

  • Page 35: Installing The Fingerprint Reader

    Installing the fingerprint reader Place the fingerprint reader into the slot on the palmrest. Place the metal bracket on the fingerprint reader and replace the screw to secure the fingerprint reader to the system. Affix the adhesive–backed cable to secure it to the palmrest. Connect the fingerprint reader cable to the connector on the system board.

  • Page 36: Installing The Touchpad

    Remove the four M2x2 screws that secure the touchpad on the computer [1] and lift the touchpad from the system [2]. Installing the touchpad Place the touchpad into the slot on the computer and replace the four M2x2 screws to secure it to the system. Connect the touchpad and keyboard backlight cables to their respective connectors on the system board.

  • Page 37: Display Assembly

    Affix the adhesive tape to secure the touchpad to the system. Align and place the metal bracket under the plastic hold down. Replace the two M2x2 screws to secure the metal bracket to the touchpad. Install the: battery base cover Follow the procedure in After working inside your computer.
  • Page 38 CAUTION: Hold the system firmly when the system is placed at this position. Remove the 6 M2.5x2.5 screws [1] and lift the display assembly away from the computer [2]. CAUTION: Hold the display assembly firmly when you place the display assembly at a 90 degree angle to the palm rest, to avoid damaging the display assembly.

  • Page 39: Installing The Display Assembly

    Installing the display assembly Place the display assembly on the palm rest at a 90 degree angle and align with the screw holders on the palm rest. NOTE: Hold the display assembly firmly when you place the display assembly on the plamrest at a 90 degree angle, to avoid damaging the display assembly.

  • Page 40: Dc-In Port

    DC-In Port Removing the DC-in port Follow the procedure in Before working inside your computer. Remove the: base cover Removing the WLAN card Removing the WWAN card display assembly To remove the DC-in port: Disconnect the DC-in cable from its connector on the system board [1]. b Unroute the DC-in cable from the routing clip on the system [2].

  • Page 41: Power Button Board

    display assembly WLAN WWAN battery base cover Follow the procedure in After working inside your computer Power button board Removing power button board Follow the procedure in Before working inside your computer. Remove the: base cover battery System fan Removing the WLAN card Removing the WWAN card display assembly To remove the power button board:...

  • Page 42: Installing Power Button Board

    Installing power button board Place the power button board in its slot. Tighten the M2x2 screw that secures the power button board to the system. Affix the adhesive tape to secure the power button board to the system. Secure the adhesive-backed power button board cable to the system and then connect the cable to its connector on the system board.

  • Page 43: Installing The Lcd Bezel

    Installing the LCD bezel Replace the bezel and gently press on the edges to snap the bezel into place. Install the: display assembly Installing the WWAN card Installing the WLAN card battery base cover Follow the procedure in After working inside your computer Camera Removing the camera Follow the procedure in...

  • Page 44: Installing The Camera

    Installing the camera Place the camera on the LCD back cover. Connect the camera cable to its connector. Affix the adhesive tapes to secure the camera to the LCD back cover. Install the: LCD bezel display assembly WWAN WLAN battery base cover Follow the procedure in After working inside your computer...
  • Page 45 base cover WLAN card WWAN card display assembly LCD bezel Peel off the adhesive tape securing the LCD panel to the LCD back cover [1]. Remove the four M2x2 screws securing the LCD panel to the LCD back cover [2] and flip it over to expose the eDP cable connector [3].

  • Page 46: Installing The Lcd Panel

    Installing the LCD Panel Connect the LCD cable to its connector on the back side of the LCD panel. Affix the adhesive sticker. Place the LCD panel on the LCD back cover and align the LCD panel with the screw holders on the LCD back cover. Replace the 4 M2x2 screws to secure the LCD panel to the LCD back cover.

  • Page 47: Installing The Lcd Hinge

    LCD bezel LCD panel Remove the 8 M2.5x2.52 M2x2 screws that secure the metal brackets to the LCD back cover [1]. Remove the LCD hinge from the system [2]. Installing the LCD hinge Place the left and right hinge brackets on the LCD back cover, align with the lock tabs on the side of LCD back cover. Tighten the screws to secure the left and right hinge brackets to the LCD back cover.
  • Page 48 base cover WLAN card WWAN card display assembly LCD bezel LCD panel Remove the adhesive tapes that secure the camera and the eDP cable [1]. Remove the screws securing the right bracket to the LCD back cover [2] and lift the bracket away from the LCD back cover [3]. Disconnect the camera cable from its connector on the LCD back cover [4].

  • Page 49: Installing The Edp And Camera Cable

    Installing the eDP and camera cable Route the display cable through its routing channel and secure the display cable to the LCD back cover with the adhesive tapes. Connect the camera cable to its connector on the LCD back cover. Replace the screws to secure the right hinge bracket to the LCD back cover.
  • Page 50 display assembly Disconnect the following cables and connectors: VGA cable [1] b Unroute the VGA cable from the routing channel [2] hard drive cable [3] d Speaker cable connector [4] DC-in cable [5] Disconnect the following cables : Power button board cable [1] b I/O cable [2] Touchpad cable [3] d Keyboard backlight cable [4]...
  • Page 51 Remove the M2x4 screw that secures the system board to the system. To remove the system board: Removing and installing components...
  • Page 52 • For systems shipped with WWAN card and fingerprint sensor: Carefully lift the right side of the system board and flip it over. Disconnect the WWAN daughter board FPC [1] and VGA daughter board cable [2] from the connectors on the bottom side of the system board.
  • Page 53 • For other configurations, lift the system board. Remove the screw securing the USB Type-C bracket to the system board [1] and lift the USB Type-C bracket from the system board [2]. Removing and installing components...

  • Page 54: Installing The System Board

    Installing the system board Connect the WWAN and fingerprint cables to the connectors on the bottom side of the system board. NOTE: This step is applicable only for systems shipped with WWAN card and fingerprint reader. Align the system board with the screw holders on the computer. Tighten the M2x4 screw to secure the system board to the computer.

  • Page 55: Palmrest

    Palmrest Removing the palm rest Follow the procedure in Before working inside your computer. Remove the: base cover battery heatsink WLAN card WWAN card memory module DC-in port I/O board coincell battery speakers touchpad display assembly system board NOTE: The component you are left with is the palm rest. Install the following components on the new palm rest.
  • Page 56 coincell battery I/O board DC-in port memory module WWAN card WLAN card heatsink battery base cover Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 57: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: • Windows 10, click or tap Start > Settings > System > About. Topics: • Processor • Memory • Storage specifications • Audio specifications •...

  • Page 58: Memory

    Memory Your computer supports a maximum of 32 GB of memory when you use two 16 GB DIMMs; however, 32-bit operating systems, such as the 32-bit version of Microsoft Windows 10, can only use a maximum of 4GB of address space. Moreover, certain components within the computer require address space in the 4GB range.

  • Page 59: Video Specifications

    Video specifications Table 3. Table showing video specifcations Feature Specification Type Integrated on system board, hardware accelerated Controller UMA : • Sky Lake: Intel HD Graphics 520 • Kaby Lake: Intel HD Graphics 610\620, Intel UHD Graphics 620 Discrete: • AMD Radeon 530 External display support VGA, HDMI 1.4...

  • Page 60: Wireless Communications

    Data Rates 10/100/1000 Mbps Controller bus architecture PCI-e V1.1x1 Power consumption (full operation per data rate connection speed) 1000 Mbps: 828 mW 100 Mbps: 441.77 mW 10 Mbps: 387.94 mW WOL Disabled: 10mW (Disabled using driver) Power consumption (standby operation) No Link (w/ WOL): 51.89 mW (cable Disconnent) 10 Mbps Idle (w/ WOL): 68 mW 100 Mbps Idle (w/ WOL): 176 mW...
  • Page 61 Attribute Specification 802.11b: -85 dBm@ 11 Mbps Security Open, Shared, WPA, WPA-PSK, WPA2, WPA2-PSK Authentication EAP-TLS, EAP-TTLS (MSCHAPv2), PEAPv0(EAP-MS-CHAPv2) EAP Methods Client Utility Native Wi-Fi and Bluetooth Microsoft UI support Radio On/Off Hardware and software on/off disables transmit and receive to comply with aviation in-flight restrictions Roaming Seamless roaming between 802.11a, 802.11b, 802.11b/g, 802.11n and...
  • Page 62 Attribute Specification Data Rate 802.11ac – Up to 867 Mbps; 802.11n - Up to 450 Mbps; 802.11a/g - Up to 54 Mbps 802.11b - Up to 11 Mbps 802.11ac: -59 dBm@ 400 Mbps; - 57dBm @ 866.7Mbps Receive Sensitivity 802.11n/a: -67 dBm@ 300 Mbps ; -70 dBm @ 144.4Mbps 802.11g/a: -75 dBm@ 54 Mbps 802.11b: -85 dBm@ 11 Mbps Security...
  • Page 63 Attribute Specification Wi-Fi Alliance Certifications 802.11a/b/g/n/ac, WPA, WPA2, WMM, WPS, Wi-Fi Direct Operating Frequency Bands 2.4 GHz and 5 GHz Dual Stream N Support for two transmit and receive antennas enable better wireless at the same distance when compared to older 802.11a/b/g solutions.
  • Page 64 Table 9. DW5811e Snapdragon™ X7 LTE (US AT&T, Verizon, Sprint Wireless, Canada Rogers, Telus, and Generic) Carrier Verizon AT&T Sprint Rogers Telus Generic Network LTE CAT6 LTE CAT6 LTE CAT6 LTE CAT6 LTE CAT6 LTE CAT6 Speed < 300 Mbps <...

  • Page 65: Ports And Connectors

    Carrier Generic China / Indonesia Windows 10, 32/64 bits Windows 10, 32/64 bits GNSS Supports both autonomous GNSS (GPS + Supports both autonomous GNSS (GPS + GLONASS) and assisted GNSS (A-GNSS) GLONASS) and assisted GNSS (A-GNSS) Host Interface USB 3.1 Gen 1/USB 2.0 USB 3.1 Gen 1/USB 2.0 Ports and Connectors Table 11.

  • Page 66: Keyboards Hot Key Definitions

    15.6– HD Non touch 15.6– FHD Anti-glare Non touch 15.6– HD Touch HD 1.05 Megapixels HD 1.05 FHD 2.07 (millions of pixels) Pixels per Inch 101 for HD 141 for FHD 101 for HD (PPI) Contrast Ratio 400:1 for HD 400:1 for FHD 400:1 for HD (min)

  • Page 67: Touchpad

    • F7 will behave the same because there is no secondary behavior Touchpad Table 14. Touchpad Dimensions 104.4mm Width Height 79.4 mm Table 15. Supported touchpad gestures for Windows 10 Supported Gestures Cursor moving Clicking/ tapping Click and drag 2-finger scroll 2-finger Pinch/ Zoom 2-finger tapping 3-finger tapping (Invoke Cortana)

  • Page 68: Adapter Options

    Typical Watt-hour capacity 42Whr 56Whr Temperature: Operating • Charge: 0 °C to 50 °C (32 °F to • Charge: 0 °C to 50 °C (32 °F to 122 °F) 122 °F) • Discharge: 0 °C to 70 °C (32 °F to •...

  • Page 69: System Dimensions

    System weight and shipping weight is based on a typical configuration and may vary based on the actual configuration. Operating conditions Table 18. Operating conditions Model Dell Latitude 3000 series Operating 0° to 35°C (32° to 95°F) Temperature Range Storage –40° to 65°C (–40° to 149°F)

  • Page 70: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • HDMI 1.4 • USB Type-C DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 71: Memory Errors

    Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.

  • Page 72: Speed

    • Increased maximum bus power and increased device current draw to better accommodate power-hungry devices • New power management features • Full-duplex data transfers and support for new transfer types • Backward USB 2.0 compatibility • New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

  • Page 73: Compatibility

    that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external RAID storage systems.

  • Page 74: Advantages Of Hdmi

    • 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications • Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings based on content type •...
  • Page 75 the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related. Technology and components...

  • Page 76: System Setup Options

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 77: Navigation Keys

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer.

  • Page 78: System Configuration Screen Options

    Option Description • Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode, Memory Technology, DIMM A Size, and DIMM B Size • Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache , HT Capable, and 64-Bit Technology •...
  • Page 79 The option ‘Always Allow Dell Docks’ is selected by default. Configuration When set to enabled, allows connection to the Dell WD and TB family of docks (Type-C docks) independent of USB and Thunderbolt Adapter configuration settings. When set to disabled, the docks will be controlled via the USB and Thunderbolt Adapter configuration settings.

  • Page 80: Video Screen Options

    Option Description • 10 seconds (default) • 15 seconds • 30 seconds • 1 minute • 5 minutes • 15 minutes • Never Touchscreen Controls whether the touchscreen is enabled or disabled. The touch screen option is enabled by default. Unobtrusive Mode When enabled, pressing Fn+F7 will turn off all light and sound emissions from the system.
  • Page 81 Option Description Strong Password Allows you to enforce the option to always set strong passwords. Default Setting: Enable Strong Password is not selected. NOTE: If Strong Password is enabled, the Admin and System passwords must contain at least one uppercase character, one lowercase character and be at least eight characters long. Password Allows you to specify the minimum and max password lengths of the Administrator and System passwords.

  • Page 82: Secure Boot Screen Options

    Option Description NOTE: The Activate, Deactivate, and Disable options will permanently activate or disable the feature and no further changes will be allowed. CPU XD Support Allows you to enable the Execute Disable mode of the processor. Enable CPU XD Support—enabled by default OROM Keyboard options: Access...

  • Page 83: Intel Software Guard Extensions Screen Options

    Intel Software Guard Extensions screen options Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. The options are: • Disabled • Enabled • Software Controlled (default) Enclave Memory This option sets SGX Enclave Reserve Memory Size.

  • Page 84: Power Management Screen Options

    Standby, the system setup removes power from all the USB ports to conserve battery power. • Enable USB Wake Support • Wake on Dell USB-C dock Default setting: Wake on Dell USB-C dock is enabled. Wireless Radio Options: Control • Control WLAN radio •...

  • Page 85: Post Behavior Screen Options

    • Adaptive—enabled by default Configuration • Standard—Fully charges your battery at a standard rate. • ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology This option is enabled by default. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 86: Virtualization Support Screen Options

    Option Description Full Screen Logo • Enable Full Screen Logo—not enabled Warnings and Errors This option causes the boot process to only pause when warnings or errors are detected, rather than stop, prompt, and wait for user input. • Prompt on Warnings and Errors — enabled (default) •...

  • Page 87: System Logs Screen Options

    SupportAssist system resolution Option Description Auto OS Recovery The Auto OS Recovery Threshold setup option controls the automatic boot flow for SupportAssist System Threshold Resolution Console and for Dell OS Recovery Tool. • • • 2 (default) • SupportAssist system resolution...

  • Page 88: Updating The Bios In Windows

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 89: System And Setup Password

    Figure 4. DOS BIOS Update Screen System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 90: Deleting Or Changing An Existing System And Or Setup Password

    Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press F2 immediately after a power-on or reboot.

  • Page 91: Software

    NeoKylin 6.0 64 bit Downloading drivers Turn on the notebook. Go to Dell.com/support. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 92: Serial Io Driver

    • Intel serial IO driver • Management Engine • Realtek PCI-E memory card Serial IO driver Verify if the drivers for Touchpad, IR camera, and keyboard and are installed. Figure 5. Serial IO driver Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Table 21.

  • Page 93: Usb Drivers

    USB drivers Verify if the USB drivers are already installed in the computer. Realtek Audio Verify if audio drivers are already installed in the computer. Table 22. Realtek audio Before Installation After Installation Serial ATA drivers Install the latest Intel Rapid Storage driver for best performance. Using the default Windows storage drivers is not recommended. Verify if the default serial ATA drivers are installed in the computer.
  • Page 94 Software...

  • Page 95: Troubleshooting

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power off state only if it is connected to AC power.

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