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Issue
HDR Problems
Missing Color
Wrong Color
Image retention
from a static
image left on
the monitor for
a long period of
time
Product specific problems
Problem
Screen image is
too small
Cannot adjust
the monitor with
the buttons on
the front panel
Short
Possible solutions
description
Cannot set GFX
• Ensure your computer or graphics solution meets
solution into
HDR mode after
switching into
Desktop/Movie
• Ensure that the HDMI 2.0 cable that comes with
HDR/Game
HDR/Reference
• If the above steps fail, choose the resolution 3840
Presets
Picture missing
• Perform monitor self-test.
color
• Ensure that the video cable connecting the monitor
• Check for bent or broken pins in the video cable
Picture color
• Change the settings of the Preset Modes in the
incorrect
• Adjust R/G/B value under Custom Color in Color
• Change the Input Color Format to computer RGB
• Run the built-in diagnostics.
Faint shadow
• Use the Power Management feature to turn off
from the static
image displayed
appears on the
• Alternatively, use a dynamically changing
screen
What you
Possible solutions
experience
Image is
• Check the Aspect Ratio setting in the Display
centered on
screen, but does
• Reset the monitor to factory settings.
not fill entire
viewing area
OSD does not
• Turn off the monitor, unplug the monitor power
appear on the
screen
the minimum requirement for HDR playback and
install the latest software drivers for the graphics
card.
the package is used.
x 2160 from the Display Properties to force the
proper HDR signaling.
to the computer is connected properly and is
secure.
port.
Color menu OSD depending on the application.
menu OSD.
or YPbPr in the Color menu OSD.
the monitor at all times when not in use (for more
information, see
Power management
screensaver.
menu OSD.
cable, plug it back, and then turn on the monitor.
modes).
Troubleshooting
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