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Dell Vostro 7500 Service Manual
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Dell Vostro 7500 Service Manual

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Vostro 7500
Service Manual
Regulatory Model: P102F
Regulatory Type: P102F003

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Summary of Contents for Dell Vostro 7500

  • Page 1 Vostro 7500 Service Manual Regulatory Model: P102F Regulatory Type: P102F003...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 After working inside your computer..........................8 2 Major components of your system....................10 3 Disassembly and reassembly......................12 Recommended tools................................
  • Page 4 Removing the heat sink - UMA........................... 35 Installing the heat sink - UMA .............................36 Removing the heat sink - discrete..........................37 Installing the heat sink - discrete..........................38 Coin-cell battery.................................. 39 Removing the coin-cell battery............................39 Installing the coin-cell battery............................40 I/O board....................................41 Removing the I/O board..............................41 Installing the I/O board..............................
  • Page 5 System logs..................................75 Updating the BIOS in Windows ............................76 Updating BIOS on systems with BitLocker enabled....................76 Updating the Dell BIOS in Linux and Ubuntu environments..................76 Flashing the BIOS from the F12 One-Time boot menu.....................77 System and setup password...............................81 Assigning a system setup password..........................81 Deleting or changing an existing system setup password..................82...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 9 Steps 1. Connect any telephone or network cables to your computer. CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 2. Connect your computer and all attached devices to their electrical outlets. 3.

  • Page 10: Major Components Of Your System

    Major components of your system 1. Base cover 2. Battery 3. System fan 4. Heat sink 5. Memory module 6. DC-in port 7. Speaker 8. System board 9. Touchpad 10. Palm-rest and keyboard assembly 11. Display assembly 12. Power button with fingerprint reader 13.
  • Page 11 18. Solid-state drive shield NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 12: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document may require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe (recommended for field technicians) NOTE: The #0 screw driver is for screws 0-1, and the #1 screw driver is for screws 2-4. Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,...

  • Page 13: Base Cover

    Component Screw type Quantity Screw image Hinge screws M2.5x5 M2.5x4 I/O board M2x3 Power button with fingerprint M1.6x2.5 reader DC-in port M2x3 Touchpad M2x2 M1.6x2 Display assembly M2.5x5 M2.5x4 System board M2x3 Base cover Removing the base cover Prerequisites Follow the procedure in before working inside your computer.
  • Page 14 Disassembly and reassembly...

  • Page 15: Installing The Base Cover

    Steps 1. Remove the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Pry the base cover starting from the recess at the hinge area and work your way around. 4.

  • Page 16: Battery

    Steps 1. Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. 2. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the seven screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps Follow the procedure in after working inside your...

  • Page 17: Removing The 6-Cell Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 18: Installing The 6-Cell Battery

    If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Vostro 7500 comes with standard 3-cell battery. The figure indicates the location of the 6-cell battery and provides a visual representation of the installation procedure. Steps 1.

  • Page 19: Wlan Card

    2. Replace the eight screws (M2x5) to secure the battery to the system board and palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in after working inside your computer.

  • Page 20: Installing The Wlan Card

    2. Remove the WLAN card bracket from the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure.

  • Page 21: Memory Module

    3. Follow the procedure in after working inside your computer. Memory module Removing the memory module - single slot Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Disconnect the battery. About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure.

  • Page 22: Installing The Memory Module - Single Slot

    2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops 3. Slide and remove the memory module off the memory module slot on the system board. Installing the memory module - single slot Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 23: Solid-State Drive

    Next steps 1. Connect the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive - SSD-1 Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 24: Replacing The Ssd-1 Support Bracket

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Slide the solid-state drive module firmly into the solid-state drive slot at an angle. 3. Place the solid-state drive module shield. 4. Replace the single screw (M2x3) that secures the solid-state drive module shield to the palm-rest and keyboard assembly. Next steps 1.

  • Page 25: Removing The M.2 2230 Solid-State Drive - Ssd-1

    Steps 1. Slide and remove the SSD support bracket from the support bracket slot. 2. Depending on the type of solid-state drive (M.2 2230/ M.2 2280), align and insert the SSD support bracket into the support bracket slot. 3. Install the solid-state drive. Removing the M.2 2230 solid-state drive - SSD-1 Prerequisites 1.

  • Page 26: Installing The M.2 2230 Solid-State Drive - Ssd-1

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive module shield to the palm-rest and keyboard assembly. 2. Lift and remove the solid-state drive module shield from the solid-state drive slot. 3. Remove the single screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. 4.

  • Page 27: Removing The M.2 2280 Solid-State Drive - Ssd-2

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Replace the single (M2x3) screw to secure the solid-state drive to the palm-rest and keyboard assembly. 3. Place the solid-state drive module shield. 4. Replace the single (M2x3) screw to secure the solid-state drive module shield to the palm-rest and keyboard assembly. Next steps 1.

  • Page 28: Installing The M.2 2280 Solid-State Drive - Ssd-2

    Steps 1. Remove the single screw (M2x3) that secures the solid-state drive module shield to the palm-rest and keyboard assembly. 2. Lift and remove the solid-state drive module shield from the solid-state drive slot. 3. Slide and remove the solid-state drive module from the solid-state drive slot. Installing the M.2 2280 solid-state drive - SSD-2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 29: Speakers

    Steps 1. Align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive. 2. Place the solid-state drive module shield. 3. Replace the single (M2x3) screw to secure the solid-state drive module to the palm-rest and keyboard assembly. Next steps 1.

  • Page 30: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the speaker cable, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTE: Note the position of the rubber grommets before lifting the speakers. 3.
  • Page 31 Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1.

  • Page 32: Gpu Fan

    GPU fan Removing the GPU fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The figure indicates the location of the GPU fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 33: Installing The Gpu Fan

    Installing the GPU fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the GPU fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The figure indicates the location of the system fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 35: Heat Sink

    Steps 1. Slide and place the system fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the system fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two (M2x4) screws to secure the system fan to the palm-rest and keyboard assembly. 4.

  • Page 36: Installing The Heat Sink - Uma

    Steps 1. Flip the mylar cover open. 2. In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 3. Lift and remove the heat sink off the palm-rest and keyboard assembly. Installing the heat sink - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 37: Removing The Heat Sink - Discrete

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. 3.

  • Page 38: Installing The Heat Sink - Discrete

    About this task The figure indicates the location of the heat sink and provides a visual representation of the removal procedure. Steps 1. Flip the mylar cover open. 2. In sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board. 3.

  • Page 39: Coin-Cell Battery

    Steps 1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws that secure the heat sink to the system board in sequential order (as indicated on the heat sink). 3.

  • Page 40: Installing The Coin-Cell Battery

    2. Remove the base cover. 3. Remove the battery. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery. The system does not boot to the operating system if settings are not saved. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.

  • Page 41: I/O Board

    Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Route the coin-cell battery cable as illustrated and connect it to the I/O board. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 42: Installing The I/O Board

    Steps 1. Remove the two screws (M2.5x5) and (M2.5x4) that secures the left-display hinge to the computer. 2. Lift the left-display hinge up. 3. Open the latch, and disconnect the I/O-board cable from the I/O board. 4. Open the latch, and disconnect the USH cable (optional) from the I/O board. 5.
  • Page 43 Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the single screw (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.

  • Page 44: Power Button With Fingerprint Reader (Optional)

    Power button with fingerprint reader (optional) Removing the power button and optional fingerprint reader Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the fan. 5. Remove the board.

  • Page 45: Installing The Power Button With Optional Fingerprint Reader

    Steps 1. Remove the transparent adhesive cover over the fingerprint reader. 2. Lift the latch, and unplug the USH (optional) cable from the connector on the palm-rest assembly. NOTE: Remove the USH (optional) cable and keep it aside as it is already disconnected from the other end. 3.
  • Page 46 Steps 1. Using the alignment post, place the power button with optional fingerprint reader on the palm-rest and keyboard assembly. 2. Replace the single screw (M1.6x2.5) to secure the power button with optional fingerprint reader to the palm-rest and keyboard assembly.

  • Page 47: Dc-In Port

    DC-in port Removing the DC-in port Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The figure indicates the location of the DC-in port and provides a visual representation of the removal procedure. Steps 1.

  • Page 48: Installing The Dc-In Port

    5. Lift the DC-in port, along with its cable, off the palm-rest and keyboard assembly. Installing the DC-in port Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the DC-in port and provides a visual representation of the installation procedure. Steps 1.

  • Page 49: Touchpad

    Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in after working inside your computer. Touchpad Removing the touchpad Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover.

  • Page 50: Installing The Touchpad

    Steps 1. Unplug the speaker cable from its connector on the system board. 2. Peel the adhesive tape, and unroute the speaker cable. 3. Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. 4.

  • Page 51: Display Assembly

    Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Replace the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly. 3. Adhere the adhesive tape back to the touchpad. 4.
  • Page 52 Disassembly and reassembly...
  • Page 53 Steps 1. Locate the display cable and display hinges on your computer. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4. Remove the two screws (M2.5x5) and (M2.5x4) that secure the left-display hinge to the system board. 5.

  • Page 54: Installing The Display Assembly

    Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the component and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 55 Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palm-rest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Replace the two screws (M2.5x5) and (M2.5x4) that secure the left-display hinge to the system board. 5.

  • Page 56: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the SSD-1 (M.2 2280 or M.2 2230). 6.

  • Page 57: Installing The System Board

    Steps 1. Remove two screws (M2.5x5) and (M2.5x4), and lift the right display hinge. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch, and disconnect the display cable from the system board. 4.
  • Page 58 About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 59 Steps 1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the system board to the palm-rest and keyboard assembly. 3.

  • Page 60: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the SSD-1 (M.2 2280 or M.2 2230). 6.

  • Page 61: Installing The Palm-Rest And Keyboard Assembly

    Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat surface.

  • Page 62: Software

    Downloading Windows drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 63: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 64: Boot Sequence

    Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •...

  • Page 65: Boot Configuration

    Option Description • Health • AC Adapter • Processor Information • Processor Type • Maximum Clock Speed • Minimum Clock Speed • Current Clock Speed • Core Count • Processor ID • Processor L2 Cache • Processor L3 Cache • Microcode Version •...

  • Page 66: Integrated Devices

    Option Description Secure Boot Mode Changes to the Secure Boot operation mode modifies the behavior of Secure Boot to allow evaluation of UEFI driver signatures. The options are: • Deployed Mode—By default, this option is enabled. • Audit Mode Expert Key Management Allows you to enable or disable Expert Key Management.

  • Page 67: Display

    Option Description • Disabled • AHCI • RAID On—By default, the RAID On option is enabled. NOTE: SATA is configured to support RAID mode. Storage Interface Allows you to enable or disable various drives on board. The options are: • SATA-0 •...

  • Page 68: Power Management

    Option Description The options are: • WLAN • Bluetooth Both the options are enabled by default. Enable UEFI Network Stack This controls the on-board LAN controller. It allows pre-OS and early operating system networking features to use any enabled NICs when UEFI networking protocols are installed and available, and can be used without the PXE being turned on.

  • Page 69: Security

    Option Description Wake on Dell USB- Allows you to connect a Dell USB-C Dock to wake the system from standby C Dock mode. By default, the option Wake on Dell USB-C Dock is enabled. NOTE: These features are only functional when the AC power adapter is connected. If the AC power adapter is removed before Standby, the BIOS removes power from all USB ports to conserve battery power.

  • Page 70: Password

    Option Description NOTE: Secure Wipe operation deletes information in a way that it cannot be reconstructed. Absolute This field allows you to Enable, Disable, or Permanently Disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. The options are: •...

  • Page 71: Update And Recovery

    Option Description Minimum Defines the number of characters allowed for a password. Min = 4 Characters Password Bypass Allows you to bypass the System password and the Internal hard drive password, when it is set, during a system restart. The options are: •...

  • Page 72: System Management

    Option Description Dell Auto OS Recovery The Auto OS Recovery threshold setup options control the automatic flow for SupportAssist System Threshold Resolution Console and for Dell OS Recovery Tool. The options are: • • • 2 - Default • System management Table 12.

  • Page 73: Pre-Boot Behavior

    Option Description • Disabled • • Bright- This option is enabled by default. NOTE: The keyboard illumination brightness is set at 100%. Keyboard Backlight This feature defines the timeout value for the keyboard backlight when an AC adapter is plugged in the Timeout on AC system.

  • Page 74: Connection Options

    Option Description NOTE: Errors deemed critical to the operation of the system hardware always halt the system. USB-C Warnings This option enables or disables dock warning messages. Enable Dock Warning Messages — this option is enabled by default. Fastboot This option allows you to configure the speed of UEFI boot process. Select one of the following options: •...

  • Page 75: System Logs

    Option Description • All Cores — This option is enabled by default. • • • Intel SpeedStep This feature allows the system to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Enable Intel SpeedStep This option is enabled by default.

  • Page 76: Updating The Bios In Windows

    For more information about this subject, see Knowledge Article: Updating the BIOS on Dell Systems With BitLocker Enabled Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment, such as Ubuntu, see https://www.dell.com/support/article/sln171755/. System setup...

  • Page 77: Flashing The Bios From The F12 One-Time Boot Menu

    Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see if BIOS UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
  • Page 78 5. Select external USB device. System setup...
  • Page 79 6. Once the file is selected, double-click the flash target file and click Submit. 7. Click Update BIOS for the system to reboot and flash the BIOS. System setup...
  • Page 80 A Flash BIOS window opens prompting whether you want to confirm the update. 8. Click Confirm Update BIOS. System setup...

  • Page 81: System And Setup Password

    Once complete, the system reboots and the BIOS update process is completed. System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 82: Deleting Or Changing An Existing System Setup Password

    About this task To enter the system setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: •...

  • Page 83: Troubleshooting

    Troubleshooting Built-in self-test (BIST) About this task There are three different types of BIST to check the performance of display, power rail, and system board. These tests are important to evaluate if an LCD or System board needs a replacement. 1.

  • Page 84: Display Panel Power Rail Built-In Self-Test (L-Bist)

    Display panel power rail built-in self-test (L-BIST) About this task Next steps L-BIST (LCD Power Rail Test) is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST isolates if the LCD is receiving power from the system board. L-BIST checks if the system board is supplying power to the LCD by performing an LCD Power Rail test.

  • Page 85: Display Panel Built-In Self-Test (Lcd-Bist)

    Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key, and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may vary depending on the different display panel vendors.

  • Page 86: Running The Supportassist Diagnostics

    Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow in the lower-right corner to go to the page listing.

  • Page 87: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 88: Flashing Bios (Usb Key)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information, see Dell Windows Backup Media and Recovery Options.

  • Page 89: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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