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Dell Vostro 14 5410 Service Manual
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Dell Vostro 14 5410 Service Manual

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Vostro 14 5410
Service Manual
Regulatory Model: P143G
Regulatory Type: P143G001
April 2021
Rev. A00

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Summary of Contents for Dell Vostro 14 5410

  • Page 1 Vostro 14 5410 Service Manual Regulatory Model: P143G Regulatory Type: P143G001 April 2021 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Working inside your computer............................ 6 Entering Service Mode..............................8 Exiting Service Mode..............................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of your system..........................
  • Page 4 System setup options...............................62 Updating the BIOS in Windows .............................72 Updating BIOS on systems with BitLocker enabled....................72 Updating the Dell BIOS in Linux and Ubuntu environments................72 Flashing BIOS (USB key)............................72 System and setup password............................73 Assigning a system setup password........................73 Deleting or changing an existing system setup password.................
  • Page 5 Flashing the BIOS................................77 WiFi power cycle................................78 Flea power release................................78 Chapter 6: Getting help....................... 79 Contacting Dell...................................79 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 7 ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Entering Service Mode

    1. Shut down your computer and disconnect the AC adapter. 2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. 3. Press any key to continue.

  • Page 9: Exiting Service Mode

    Exiting Service Mode Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the battery cable from the system board. To exit Service Mode: 1. Connect the AC adapter to the power-adapter port on your computer. 2.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe NOTE: The #0 screw driver is for screws 0-1, and the #1 screw driver is for screws 2-4.
  • Page 11 Table 1. Screw list Component Screw type Quantity Screw image Type-C bracket M2x4 Power button with fingerprint M2x3 reader Network port bracket M2x5 I/O board M2x3 Touchpad M1.6x2 M2x1.8 Power adapter M2.5x5 Display assembly M2.5x5 Removing and installing components...

  • Page 12: Major Components Of Your System

    Major components of your system 1. Base cover 2. Heat sink 3. System board 4. Memory module 5. Battery 6. Speakers 7. Palm-rest and keyboard assembly 8. Touchpad 9. Display assembly 10. Coin-cell battery 11. I/O board 12. M.2 2280 SSD card Removing and installing components...

  • Page 13: Base Cover

    17. Power-adapter port NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 14: Installing The Base Cover

    Steps 1. Remove the five screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the two captive screws (M2x7.5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover. 4.
  • Page 15 Removing and installing components...

  • Page 16: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 17: Installing The 3-Cell Battery

    Steps 1. Peel the tape that secures the battery cable to the 3-cell battery. 2. Disconnect the battery cable from the system board. 3. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 18: Removing The 4-Cell Battery

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4.

  • Page 19: Installing The 4-Cell Battery

    Steps 1. Peel the tape that secures the battery cable to the 4-cell battery. 2. Disconnect the battery cable from the system board, if applicable. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 20: Memory Module

    Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. 4.

  • Page 21: Installing The Memory

    Steps 1. Lift the Mylar to access the memory module. 2. Using your fingertips, carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-up. 3. Remove the memory module from the memory-module slot on the system board. NOTE: Your computer may have up to two memory modules installed.
  • Page 22 Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module with the tab on the memory-module slot on the system board. 3. Slide the memory module into the memory-module slot on the system board. 4.

  • Page 23: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.

  • Page 24: Removing The M.2 2280 Solid-State Drive

    About this task NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive + M.2 2230 solid-state drive mounting bracket ●...

  • Page 25: Installing The M.2 2280 Solid-State Drive

    NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on the M.2 card slot: ● M.2 2230 solid-state drive ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure.

  • Page 26: Installing The Solid-State Drive Mounting Bracket

    Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board. 2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board. 3. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly. Next steps 1.
  • Page 27 The following image provides a visual representation of the procedure to install the solid-state drive mounting bracket when replacing a M.2 2280 solid-state drive with a M.2 2230 solid-state drive. Steps 1. Remove the 2230 solid-state drive 2280 solid-state drive, whichever applicable. 2.

  • Page 28: Wireless Card

    Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.

  • Page 29: Installing The Wireless Card

    Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure.

  • Page 30: Fan

    2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the M.2 card slot on the system board. 4. Slide the wireless card into the M.2 card slot on the system board. 5.

  • Page 31: Installing The Fan

    3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1.

  • Page 32: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal procedure.

  • Page 33: Heat Sink

    Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer.

  • Page 34: Installing The Heat Sink

    Steps 1. In reverse sequential order (7>6>5>4>3>2>1) loosen the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered. 2. Lift the heat sink from the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 35: Network-Port Bracket

    Steps 1. Place the heat-sink on the system board. 2. Align the screw holes on the heat sink to the screw holes on the system board. 3. In sequential order (1>2>3>4>5>6>7) tighten the seven captive screws that secure the heat sink to the system board. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 36: Installing The Network-Port Bracket

    About this task The following image(s) indicate the location of the network-port bracket and provides a visual representation of the removal procedure. Steps 1. Remove the two screws (M2.5x5) that secure the left-display hinge to the I/O board. 2. Pry open the left-display hinge at an angle of 90 degrees. 3.

  • Page 37: I/O Board

    Steps 1. Place the network-port bracket on the I/O board. 2. Align the screw holes on the network-port bracket to the screw holes on the I/O board. 3. Replace the two screws (M2x5) that secure the network-port bracket to the I/O board. 4.

  • Page 38: Installing The I/O Board

    Steps 1. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the I/O board. 2. Lift the power-button with fingerprint-reader cable-connector latch and disconnect the power-button with fingerprint- reader cable from the I/O board. NOTE: This step is only applicable for computers shipped with the optional fingerprint reader. 3.

  • Page 39: Speakers

    Steps 1. Align the ports on the I/O board to the slots on the palm-rest and keyboard assembly. 2. Place the I/O board on the palm-rest and keyboard assembly. 3. Align the screw hole on the I/O board to the screw hole on the palm-rest and keyboard assembly. 4.
  • Page 40 About this task The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure. Steps 1. Peel off the tapes that secure the I/O-board cable and antenna cables to the palm-rest and keyboard assembly. 2.

  • Page 41: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 42: Touchpad

    7. Connect the keyboard-backlight cable to the system board and close the latch. 8. Place the I/O-board and antenna cables back into place and adhere the tapes that secure them to the palm-rest and keyboard assembly. Next steps 1. Install the 3-cell battery or the 4-cell...

  • Page 43: Installing The Touchpad

    Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure. Steps 1.

  • Page 44: Display Assembly

    Next steps 1. Install the 3-cell battery or the 4-cell battery, whichever applicable. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 45 Removing and installing components...

  • Page 46: Installing The Display Assembly

    Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Lift the latch and disconnect the display-cable from the connector on the system board. 3. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 4.
  • Page 47 Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Gently place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly.

  • Page 48: Power Button With Optional Fingerprint Reader

    Next steps 1. Install the base cover. 2. Exit Service Mode. 3. Follow the procedure in After working inside your computer. Power button with optional fingerprint reader Removing the power-button with optional fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 49: Installing The Power-Button With Optional Fingerprint Reader

    Installing the power-button with optional fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power-button with optional fingerprint reader and provides a visual representation of the installation procedure.

  • Page 50: Power-Adapter Port

    Power-adapter port Removing the power-adapter port Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Enter Service Mode. 3. Remove the base cover. About this task The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal procedure.

  • Page 51: System Board

    Steps 1. Connect the power-adapter port cable to the system board. 2. Adhere the tape that covers the power-adapter port connector on the system board. 3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly. 4.
  • Page 52 1. display cable 2. power-adapter port-cable 3. keyboard-backlight cable 4. keyboard cable 5. touchpad cable 6. speaker cable 7. I/O-board cable 8. fan cable The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure. Removing and installing components...
  • Page 53 Steps 1. Remove the two screws (M2.5x5) that secure the right-display hinge to the system board. 2. Pry open the right-display hinge at an angle of 90 degrees. 3. Peel the tape that covers the power-adapter port cable-connector on the system board. 4.

  • Page 54: Installing The System Board

    6. Lift the latch and disconnect the display-cable from the connector on the system board. 7. Disconnect the fan cable from the system board. 8. Lift the I/O-board cable-connector latch and disconnect the I/O-board cable from the system board. 9. Disconnect the speaker cable from the system board. 10.
  • Page 55 The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 56 Steps 1. Place the system board on the palm-rest and keyboard assembly. 2. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 4.

  • Page 57: Palm-Rest And Keyboard Assembly

    11. Connect the fan cable to the system board. 12. Connect the display cable to the connector on the system board and close the latch. 13. Adhere the tape that secures the display-cable connector latch to the system board. 14. Connect the power-adapter port cable to the system board, 15.

  • Page 58: Installing The Palm-Rest And Keyboard Assembly

    Steps After performing the pre-requisites you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
  • Page 59 Steps Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest and keyboard assembly. Next steps 1. Install the system board. 2. Install the power-button with optional fingerprint reader. 3. Install the display assembly.

  • Page 60: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Drivers and downloads...

  • Page 61: Chapter 4: System Setup

    Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 62: Advanced Or Engineering Configurations

    Description Auto OS Recovery The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Threshold Assist System Resolution Console and Dell OS Recovery tool. Choose one of the following options: ● OFF ● 1 ● 2—Default ●...
  • Page 63 Table 5. System setup options—System information menu Overview Ownership Tag Displays the ownership tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of the computer. Express Service Code Displays the express service code of the computer. Ownership Tag Displays the ownership tag of the computer.
  • Page 64 Table 5. System setup options—System information menu Overview Wi-Fi Device Wi-Fi Device Bluetooth Device Bluetooth Device LOM Mac Address Displays the unique MAC address for the computer Table 6. System setup options—Boot Configuration menu Boot options Boot Sequence Boot Mode: UEFI only Displays the boot mode of this computer.
  • Page 65 Table 7. System setup options—Integrated Devices menu System Configuration Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment. Default: ON. Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard drive, optical drive, and USB drive.
  • Page 66 Table 8. System setup options—Storage menu Storage Enable SMART Reporting Enables or disables the S.M.A.R.T(Self-Monitoring, Analysis, and Reporting Technology) option on the system. Default: OFF. Drive Information M.2 PCIe SSD-1 Provides information about the type and device on the computer. Table 9.
  • Page 67 Enables the USB devices to wake the computer from Standby mode, Hibernate and Power Off. Default: OFF. Enable on Dell USB-C Dock Enables the Dell USB-C Dock when connected to wake the computer from Standby mode, Hibernate and Power Off. Default: ON. Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 68 Table 12. System setup options—Security menu Security Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system. By default, the Attestation Enable option is enabled. Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage Hierarchy is available to the operating system.
  • Page 69 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 70 Update, Recovery Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 15. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the computer.
  • Page 71 Table 18. System setup options—Virtualization menu Virtualization Enable Intel Virtualization Technology Specify whether a Virtual Machine Monitor (VMM) can utilize the additional (VT) hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

  • Page 72: Updating The Bios In Windows

    If the recovery key is not known, this can result in data loss or an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article: Updating the BIOS on Dell Systems With BitLocker Enabled Updating the Dell BIOS in Linux and Ubuntu environments...

  • Page 73: System And Setup Password

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 74: Deleting Or Changing An Existing System Setup Password

    Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

  • Page 75: Chapter 5: Troubleshooting

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...
  • Page 76 ● Computer is running on battery and the battery has more than 5 percent charge. ● Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause.

  • Page 77: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 78: Wifi Power Cycle

    NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5. Select the operating system installed on your computer. 6. Scroll down the page and expand BIOS. 7.

  • Page 79: Chapter 6: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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