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Dell Latitude 3410 Service Manual
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Dell Latitude 3410 Service Manual

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Latitude 3410
Service Manual
1
Regulatory Model: P129G
Regulatory Type: P129G001/P129G002
May 2020
Rev. A00

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Summary of Contents for Dell Latitude 3410

  • Page 1 Latitude 3410 Service Manual Regulatory Model: P129G Regulatory Type: P129G001/P129G002 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Safety instructions................................5 Before working inside your computer........................... 5 Safety precautions................................6 Electrostatic discharge—ESD protection........................6 ESD field service kit ................................ 7 After working inside your computer..........................7 2 Technology and components......................9 USB features..................................9 USB Type-C..................................10 HDMI 1.4....................................
  • Page 4 Removing the LCD Assembly............................60 Installing the LCD Assembly............................63 Palmrest assembly................................65 Removing the Palmrest Assembly..........................65 5 Troubleshooting......................... 67 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................67 Running SupportAssist diagnostics..........................67 System diagnostic lights..............................67 WiFi power cycle................................. 68 6 Getting help..........................70 Contacting Dell..................................70 Contents...

  • Page 5: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 6: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 8 2. Connect your computer and all attached devices to their electrical outlets. 3. Turn on your computer. 4. If required, verify that the computer works correctly by running the diagnostic tool. Working on your computer...

  • Page 9: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • USB features • USB Type-C • HDMI 1.4 • Power button LED behavior USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mouses, keyboards, external drivers, and printers.

  • Page 10: Usb Type-C

    • USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.2 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling. •...
  • Page 11 Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using “alternate modes,”...

  • Page 12: Hdmi 1.4

    3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables 4. USB Power Delivery - Up to 130W on supported computers Key Features of Thunderbolt 3 over USB Type-C 1. Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between different products) 2.

  • Page 13: Power Button Led Behavior

    Power button LED behavior On certain Dell Latitude systems, the power button LED is used to provide an indication of the system status, and as a result the power button illuminates when pressed. The systems with the optional power button/fingerprint reader will have no LED under the power button and hence will apply the available LED's in the system to provide an indication of the system status.
  • Page 14 Power button with fingerprint reader will have no LED and will leverage the available LED's in the system to provide indication of the system status • Power Adapter LED: ○ The LED on Power adapter connector illuminates white when power is supplied from electrical outlet. •...

  • Page 15: Major Components Of Your System

    Major components of your system 1. Base cover 2. Battery 3. DC-in Port 4. Heatsink 5. Memory Modules 6. Speakers 7. System Board 8. Touchpad 9. Palmrest Assembly 10. Display Assembly 11. Power Button Module 12. Coin-cell Battery 13. IO Board 14.
  • Page 16 NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Major components of your system...

  • Page 17: Disassembly And Reassembly

    Disassembly and reassembly MicroSD card Removing the microSD card Prerequisites 1. Follow the procedure in Before working inside your computer. About this task Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Disassembly and reassembly...

  • Page 18: Installing The Microsd Card

    Installing the microSD card About this task Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place. Next steps Follow the procedures in After working inside your computer.
  • Page 19 About this task Disassembly and reassembly...

  • Page 20: Installing The Base Cover

    Steps 1. Loosen the six (M2.5x6) and two (M2.5x7) screws that secure the base cover to the computer. 2. Using a plastic scribe, pry the base cover from the top-right corner and lift the base cover away from the computer. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 21 About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 22: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 23: Installing The Battery

    Steps 1. Disconnect the battery cable from the connector on the system board. 2. Remove the five (M2x3) screws that secures the battery to the palm rest assembly. 3. Lift and move the battery away from the computer. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 24: Memory Modules

    Steps 1. Align the tabs on the battery with the slots on the palm rest assembly. 2. Place the battery in the battery bay. 3. Tighten the five (M2x3) screws to secure the battery to the palm rest assembly. 4. Connect the battery cable to the connector on the system board. Next steps 1.

  • Page 25: Installing The Memory Modules

    Steps 1. Pry the clips securing the memory module until the memory module pops-up. 2. Remove the memory module from the memory slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the memory module and provides a visual representation of the installation procedure.

  • Page 26: Wlan Card

    Steps 1. Align the notch on the memory module with the tab on the memory module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 27: Installing The Wlan Card

    Steps 1. Remove the single (M2x3) screw that secures the WLAN bracket to the computer. 2. Remove the WLAN bracket. 3. Disconnect the WLAN antenna cables from the WLAN module. 4. Slide and remove the WLAN card from the WLAN card slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 28: Coin-Cell Battery

    Steps 1. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card slot. 2. Connect the WLAN antenna cables to the WLAN card. 3. Align and place the WLAN-card bracket to secure the WLAN card to the system board. 4.

  • Page 29: Installing The Coin-Cell Battery

    4. Remove the battery. About this task The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Peel the coin-cell battery off the palmrest assembly as the coin-cell is affixed to the board with an adhesive. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 30: Dc-In Port

    Steps 1. Re-adhere the coin-cell battery to the slot on the palmrest assembly. 2. Connect the coin-cell battery cable to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Install the SD card 4. Follow the procedure in After working inside your computer.

  • Page 31: Installing The Dc-In

    Steps 1. Locate the DC-in port on your computer, remove the three (M2.5x5) screws from the hinge covering it. 2. Lift the hinge and fold it away from the chassis. 3. Disconnect the DC-in cable from the computer and remove the single (M2x3) screw. 4.

  • Page 32: Solid State Drive

    Steps 1. Place the DC-in module into the provided slot. 2. Install the (M2x3) screw and connect the DC-in cable to the system board. 3. Fold and align the hinge to the screw holders on the palmrest. 4. Install the three (M2.5x5) screws to secure the hinge. Next steps 1.
  • Page 33 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal procedure. Steps 1. Remove the single (M2x3) screw that secures the solid-state module to the palmrest assembly. 2.
  • Page 34 Steps 1. Align and slide the solid-state drive into the slot. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the system. Next steps 1. Install the battery cable. 2. Install the base cover. 3. Install the card.
  • Page 35 Steps 1. Remove the single (M2x3) screw that secures the solid-state module to the palmrest assembly. 2. Slide the solid-state module out from the M.2 slot. Installing M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure.
  • Page 36 Steps 1. Align and slide the solid-state drive into the slot. 2. Replace the single (M2x3) screw to secure the solid-state drive module to the palmrest and keyboard assembly. Next steps 1. Install the battery cable. 2. Install the base cover.

  • Page 37: Hard Drive

    Hard Drive Removing the Hard Drive Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The following images indicate the location of the hard drive and provide a visual representation of the removal procedure. Steps 1.

  • Page 38: Touchpad

    Steps 1. Align the screw holes on the hard drive assembly with the mounting points on the palmrest. 2. Replace the four M3x3 screws to secure the hard drive in place and connect the hard drive cable to the connector on the system board.

  • Page 39: Installing The Touchpad

    About this task Steps 1. Remove the three (M2x2) screws from the bottom portion of the touchpad. 2. Disconnect the ribbon cable from the system board. 3. Peel away the adhesive straps holding the top portion of the touchpad. 4. Remove the four (M2x2) screws from the top portion of the touchpad and lift the touchpad away from the computer. Installing the touchpad Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 40 Steps 1. Place the touchpad onto the palmrest, ensure the screw posts align with the ones on the palmrest. Install the four (M2x2) screws to the top of touchpad. 2. Fold back the two adhesive tape strips onto the touchpad. 3.

  • Page 41: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the speakers and provides a visual representation of the removal procedure. Steps 1.

  • Page 42: Installing The Speakers

    Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure. Steps 1.

  • Page 43: Fan Assembly

    Fan Assembly Removing the Fan Assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the fan assembly and provides a visual representation of the removal procedure. Steps 1.

  • Page 44: Installing The Fan Assembly

    3. Disconnect the WLAN antenna cables, and remove the cables from the cable management routes along side the fan assembly. 4. Remove the two (M2x2) screws from the fan assembly and lift the fan assembly away from the computer. Installing the Fan Assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 45: Heatsink Assembly

    Next steps 1. Install the battery. 2. Install the base cover. 3. Install the card. 4. Follow the procedure in After working inside your computer. Heatsink assembly Removing the Heatsink Assembly - UMA Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 46: Removing The Heatsink Assembly - Uma

    About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure. Steps 1. Place the heatsink onto the system board ensuring the mounting points on heatsink and system board align. 2. Tighten the seven captive screws to secure the heatsink to the system board. Next steps 1.

  • Page 47: Installing The Heatsink Assembly - Uma

    Steps 1. Loosen the four captive screws that secure the heatsink to the system board. 2. Lift the heatsink assembly away from the computer. Installing the Heatsink Assembly - UMA Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the heatsink and provides a visual representation of the installation procedure.

  • Page 48: System Board

    Steps 1. Place the heatsink onto the system board ensuring the mounting points on heatsink and system board align. 2. Tighten the four captive screws to secure the heatsink to the system board. Next steps 1. Install the battery. 2. Install the base cover.
  • Page 49 Disassembly and reassembly...

  • Page 50: Installing The System Board - Discrete

    Steps 1. Remove the three (M2.5x5) screws from the right hinge. 2. Disconnect the DC-in connector cable from the system board. 3. Disconnect the Fan assembly cable from the system board. 4. Lift the latch that locks down the LCD cable onto the system board. 5.
  • Page 51 About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 52: Removing The System Board - Uma

    Steps 1. Place the system board onto the palmrest, aligning the screw posts from the palmrest. Place the metal shield onto the USB port module and install the two (M2) screws. Install the two (M2.3x5) screws to secure the system board to the palmrest. 2.
  • Page 53 Disassembly and reassembly...

  • Page 54: Installing The System Board - Uma

    Steps 1. Disconnect the IO board connector cable from the system board. 2. Disconnect the Fan connector cable from the system board. 3. Remove the three (M2.5x5) screws from the right hinge and fold it up. 4. Peel back the adhesive tape from the LCD cable and disconnect the LCD cable from the system board. 5.
  • Page 55 Disassembly and reassembly...
  • Page 56 Steps 1. Place the system board onto the palmrest, aligning the screw posts to the mounting points on the palmrest. Install the two (M2x4) screws to secure the system board to the palmrest. 2. Connect the IO board cable to the system board. 3.

  • Page 57: Io Board

    8. Follow the procedure in After working inside your computer. IO Board Removing the IO Board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the Card. 3. Remove the base cover. 4. Disconnect the battery. 5.

  • Page 58: Installing The Io Board

    2. Peel back the adhesive tape covering the IO board connector cable and disconnect it from the system board. 3. Disconnect the cable connectors from the IO board in the following order (left - right): USB cable, Coin-cell battery cable, third connector.

  • Page 59: Power Button

    2. Install the Solid state drive. 3. Install the battery. 4. Install the base cover. 5. Install the Card. 6. Follow the procedure in After working inside your computer. Power button Removing the Power Button Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 60: Installing The Power Button

    Installing the Power Button Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the power button and provides a visual representation of the installation procedure. Steps 1.
  • Page 61 3. Remove the base cover. 4. Disconnect the battery. About this task The figure indicates the location of the LCD Assembly and provides a visual representation of the removal procedure. Disassembly and reassembly...
  • Page 62 Steps 1. Remove the five M2.5x5 screws from both the hinges. Lift and fold the hinges backwards. 2. Peel back the adhesive tape covering the LCD cable. 3. Fold the adhesive tape away from the LCD cable. 4. Remove the LCD cable and lift it away from the computer. 5.

  • Page 63: Installing The Lcd Assembly

    Installing the LCD Assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the LCD Assembly and provides a visual representation of the installation procedure. Disassembly and reassembly...
  • Page 64 Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palmrest and keyboard assembly on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Connect the display cable to the system board and adhere the tape to secure the display cable. 5.

  • Page 65: Palmrest Assembly

    Palmrest assembly Removing the Palmrest Assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5. Remove the WLAN card. 6. Remove the coin-cell battery. 7.
  • Page 66 3. Install the speakers. 4. Install the touchpad. 5. Install the hard drive. 6. Install the solid state drive. 7. Install the DC-in. 8. Install the memory modules. 9. Install the coin-cell battery. 10. Install the WLAN card. 11. Install the battery. 12.

  • Page 67: Troubleshooting

    Running SupportAssist diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 68: Wifi Power Cycle

    Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. • Power adapter is connected and the battery is fully charged. •...
  • Page 69 Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...

  • Page 70: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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