Page 1
Internal Use Only Website http://biz.lgservice.com NETWORK 3D BLU-RAY DI S C / DVD PLAYER SERVICE MANUAL MODEL: BP540 CAUTION BEFORE SERVICING THE UNIT, READ THE “SAFETY PRECAUTIONS” IN THIS MANUAL. P/NO : AFN76114529 DECEMBER, 2013...
Page 2
CONTENTS SECTION 1 ..SUMMARY SECTION 2 ..CABINET & MAIN CHASSIS SECTION 3 ..ELECTRICAL SECTION 4 ..MT8560 F/E LOADER PART SECTION 5 ..REPLACEMENT PARTS LIST...
When servicing this product, under no circumstances should the original design be modified or altered without permission from LG Corporation. All components should be replaced only with types identical to those in the original circuit and their physical location, wiring and lead dress must conform to original layout upon completion of repairs.
SERVICING PRECAUTIONS CAUTION: Before servicing the BLU-RAY DISC / DVD PLAYER cov- Electrostatically Sensitive (ES) Devices ered by this service data and its supplements and addends, Some semiconductor (solid state) devices can be damaged read and follow the SAFETY PRECAUTIONS. easily by static electricity.
FIRMWARE UPDATE GUIDE 1. COPY AN UPDATE FILE TO A MEDIA (USB OR CD-ROM) Update File Name: LG_BD_8100M60.ROM 1) An update fi le have to be copied onto the root of fi le system. 2) USB and CD-ROM are able to use fi rmware update. <...
Page 7
FIRMWARE UPDATE GUIDE 2. UPDATE FIRMWARE 1) Insert USB or CD-ROM which has an update fi le. 2) OSD responds to the insertion event. 3) OSD is shown as below. < Firmware Update OSD > OSD contents: Front Panel contents: Upgrade...
Page 8
FIRMWARE UPDATE GUIDE 3. DURING UPDATING 1) Progressive bar is shown on the update time repeatedly. 2) Tray is opened. Front Panel contents: Shift rolling until finish 4. AFTER UPDATE COMPLETE 1) Power off / on automatically after update complete. 2) Tray will be closed.
SPECIFICATIONS • GENERAL Power requirements Refer to main label on the rear panel. Power consumption 12 W Dimensions (W x H x D) Approx. 360 mm x 39.5 mm x 199 mm Net Weight (Approx.) 1.4 kg Operating temperature 5 °C to 35 °C Operating humidity 5 % to 90 % •...
Page 10
SECTION 2 CABINET & MAIN CHASSIS CONTENTS EXPLODED VIEWS ............................2-2 1. CABINET AND MAIN FRAME SECTION ....................2-2 2. DECK MECHANISM SECTION ........................ 2-3 3. PACKING ACCESSORY SECTION ......................2-4...
3. PACKING ACCESSORY SECTION 801 Instruction Ass’y 900 Remote Control 808 Battery 803 Packing 803 Packing 804 Bag 802 Box...
Page 14
SECTION 3 ELECTRICAL CONTENTS DIGITAL DISPLAY & MEDIA TRAINING MASTER ..................3-2 1. DISTORTED PICTURE ........................... 3-2 2. NO PICTURE ............................3-7 3. PICTURE COLOR ..........................3-12 4. NOISE/AUDIO PROBLEMS ........................3-14 5. MISCELLANEOUS ..........................3-17 6. BLU-RAY PLAYER ..........................3-26 ONE POINT REPAIR GUIDE ........................
DIGITAL DISPLAY & MEDIA TRAINING MASTER Objective: To provide clear and concise guidelines for customer service agents to handle calls on box goods calls. 1. DISTORTED PICTURE 1-1. Lines on Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect What cables is the BD to the TV and if connected properly.
Page 16
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-2. Ghost Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
Page 17
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-3. Rolling Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
Page 18
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-4. Shaky Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
Page 19
DIGITAL DISPLAY & MEDIA TRAINING MASTER 1-5. Blurry Picture Distorted picture refers to the customer getting video, but there is a problem with the video. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2. NO PICTURE 2-1. Black Screen The entire screen is black. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
Page 21
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-2. Blue Screen The entire screen is a solid blue color. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
Page 22
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-3. Snowy Screen A snowy picture is when black and white dots are all over the screen. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
Page 23
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-4. No Signal A “no signal” message appears on the screen of the display. In case of customer use composite cable please make sure selecting Does the BD on-screen available resolution in the menu of the BD player, composite video can just menu appear? support 480i/p.
Page 24
DIGITAL DISPLAY & MEDIA TRAINING MASTER 2-5. Invalid Format or Format Not Supported Make sure the display is HDCP compliant when using a DVI or Is the display HDMI connection. A lack of HDCP compliancy on the display may HDCP compliant? cause an invalid format or format not supported message to appear.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3. PICTURE COLOR 3-1. No Color The video displays no color and only shows in black and white. Determine what cables the customer is using to connect the BD What cables is the customer to the TV and if connected properly.
Page 26
DIGITAL DISPLAY & MEDIA TRAINING MASTER 3-2. Poor Color The color is poor. Examples would be washed out colors, colors bleeding into one another, or a solid tint to a screen. Determine what cables the customer is using to connect the BD to What cables is the customer the TV and if connected properly.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4. NOISE/AUDIO PROBLEMS 4-1. No Audio The customer is not able to get audio. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
Page 28
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-2. Distorted Audio The audio sounds muffled, scratchy, or the audio skips. Determine what cables the customer is using to connect the BD to the TV and if connected properly. Refer to OM for connections. What cables is the customer Tighten any loose cables.
Page 29
DIGITAL DISPLAY & MEDIA TRAINING MASTER 4-3. Humming/Clicking Noise The unit is making a humming noise or a clicking noise. BD’s make a slight hum when playing discs. Does the noise only A clicking noise or a noise interfering with audio may indicate a problem. happen when a disc Try multiple discs.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5. MISCELLANEOUS 5-1. No Power The unit will not turn on. Is the unit plugged in? Is the unit plugged in? Does the unit turn on See if the unit will turn on when the power button the unit is pressed. when the power button If the unit turns on, then troubleshoot the remote control using is pressed on the unit?
Page 31
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-2. Disc Error The unit displays “disc error” when a disc is inserted into the BD player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
Page 32
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-3. Unit Locks Up Unit does not respond to any commands. If the unit will turn on or off with the button on the unit, Does the unit respond to troubleshoot the remote control. Please refer to the buttons on the unit? Remote Control Not Working call flow.
Page 33
Please refer to the OM for instructions on how to program remote to TV. Customer wants to program a remote Does the customer want to other than Zenith or LG, the customer will need to contact program their remote? the manufacturer of the remote control. Codes do not work, remote is not compatible.
Page 34
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-6. Will Not Play Disc The unit will not play a disc when a disc is inserted into the player. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
Page 35
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-7. Disc Freezes or Skips The audio and video freeze and skip during play back of a BD or DVD disc. Is the disc inserted into Make sure the disc has been inserted into the BD player properly. the BD player properly? The player can not read a disc inserted into the unit upside down.
Page 36
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-8. Can Access Menu, but Not Play a Movie The disc menu is displayed but the disc will not play. Go into the system information screen of the BD player. To access this menu, bring up the main menu. Go to TV aspect, Check the system information highlight 16:9, press 1397139 and hit enter.
Page 37
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-10. Aspect Ratio The customer has bars on the top and bottom of the screen, the left and right of the screen, or both. A full screen movie played on a wide screen TV will have bars Is the movie on the left and right side of the TV.
Page 38
DIGITAL DISPLAY & MEDIA TRAINING MASTER 5-11. My Unit Won’t be up-converted The customer has a problem with getting the unit to change resolutions to 480i/p, 720i/p, 1080i, or 1080p. Ask the customer to press stop to stop the disc from playing. Is the disc Ask the customer to press the resolution button to change the resolution.
DIGITAL DISPLAY & MEDIA TRAINING MASTER 6. BLU-RAY PLAYER 6-1. Slow Loading Times for BD’s When a customer switches from one disc to another, Why does it take so long the lens have to be changed what causes the delay. to load my BD’s? BLU-RAY require different lasers to read the discs.
ONE POINT REPAIR GUIDE 1. NO POWER PROBLEM No power problem occurs when you power on the unit. 1-1. Fuse & bridge diodes 1-1-1. Solution Replace F101, D103 ~ D106, R101 on SMPS board. 1-1-2. How to troubleshoot (Countermeasure) 1) Look at the physical of fuse F101. 2) Check the bridge diode D103/ D104/ D105/ D106.
Page 41
ONE POINT REPAIR GUIDE No power problem occurs when you power on the unit. 1-2. 12 VA & 5.1 VA abnormal 1-2-1. Solution Replace C123, D130 / C124, C129, L111, IC101. 1-2-2. How to troubleshoot (Countermeasure) Case 1) 12 VA abnormal: Check C123 and replace it. Case 2) 5.1 VA abnormal: Check C124, C129, L111 and replace it.
ONE POINT REPAIR GUIDE 2. CLOCK DOESN’T DISPLAY Timer board doesn’t work. (abnormal display) 2-1. 5.1 VA abnormal 2-1-1. Solution Replace D127 or L111 on SMPS board. 2-1-2. How to troubleshoot (Countermeasure) Case 1) 5.1 VA abnormal: Replace D127 or L111 on SMPS board. 14VA No Power D126/D130 are Defective No Power...
ONE POINT REPAIR GUIDE 3. NO BOOTING WHEN YOU TURN THE UNIT ON, NO MESSAGE OR “HELLO” ON FRONT PANEL When you turn on your set, it will blank / no message or hello on front panel, and it will not boot-up. 3-1.
Page 44
ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or hello on front panel, and it will not boot-up. 3-2. IC151 (No 3.3 V) 3-2-1. Solution Replace IC151 on main board. 3-2-2. How to troubleshoot (Countermeasure) 1) Please check 3.3 V of L153 on main board.
Page 45
ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or hello on front panel, and it will not boot-up. 3-3. IC150 (No 1.5 V) 3-3-1. Solution Replace IC150 on main board. 3-3-2. How to troubleshoot (Countermeasure) 1) Please check 1.5 V of IC150 on main board.
Page 46
ONE POINT REPAIR GUIDE When you turn on your set, it will blank / no message or hello on front panel, and it will not boot-up. 3-4. IC150 (No 1.2 V) 3-4-1. Solution Replace IC150 on main board. 3-4-2. How to troubleshoot (Countermeasure) 1) Please check 1.2 V of IC150 on main board.
Page 47
ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” on front panel, and it will not boot-up normally. 3-5. X501 3-5-1. Solution Replace X501 on main board. 3-5-2. How to troubleshoot (Countermeasure) 1) Please check the soldering status of 27 MHz crystal(X501). 2) Please check the frequency of 27 MHz crystal(X501).
Page 48
ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” on front panel, and it will not boot-up normally. 3-6. IC603 (NAND FLASH MEMORY) 3-6-1. Solution Replace IC603 on main board. 3-6-2. How to troubleshoot (Countermeasure) 1) Please check physical status of IC603 on your eyes.
Page 49
ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” on front panel, and it will not boot-up normally. 3-7. IC601, IC602 (DDR3 MEMORY) 3-7-1. Solution Replace IC601, IC602 on main board. 3-7-2. How to troubleshoot (Countermeasure) 1) Please check 0.75 V of DDR3_VREF.(between C645 and C646).
Page 50
ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” on front panel, and it will not boot-up normally. 3-8. IC501 (MPEG IC) 3-8-1. Solution Replace IC501 on main board. 3-8-2. How to troubleshoot (Countermeasure) 1) Please check 1.2 V of C502 on main board. Please check 3.3 V of C553 on main board.
Page 51
ONE POINT REPAIR GUIDE When you turn on your set, it will display “HELLO” on front panel, and it will not boot-up normally. 3-9. Main board 3-9-1. Solution Replace main board. 3-9-2. How to troubleshoot (Countermeasure) 1) Please remove IC501 and IC601, IC602, and then check the Impedance between each signal (DATA, ADDRESS and so on.) 2) If there is some Impedance (a few ohm or infinite ohm) especially power source trace, PCB via might be broken.
ONE POINT REPAIR GUIDE 4. WIRED NETWORK CONNECTION ERROR When you connect online service (like Youtube or Netflix2.1) through the wired LAN, the “no connection “ message appears. 4-1. JK803 (Ethernet Jack) 4-1-1. Solution Replace JK803(Ethernet Jack) on main board. 4-1-2.
ONE POINT REPAIR GUIDE 5. WIRELESS NETWORK CONNECTION ERROR When you connect online service (like Youtube or Netflix2.1) through the Wi-Fi, the “no connection “ message appears. 5-1. Wi-Fi Module 5-1-1. Solution Replace Wi-Fi module on front panel. 5-1-2. How to troubleshoot (Countermeasure) 1) Check you internet connection.
ONE POINT REPAIR GUIDE 6. BAD HDMI VIDEO / AUDIO OUTPUT When unit is connected to HDMI TV using HDMI cable, picture shows bad color, no output or mixed color on the screen. But component output is OK. 6-1. JK802 (HDMI Jack) 6-1-1.
ELECTRICAL TROUBLESHOOTING GUIDE 1. SMPS TROUBLESHOOTING FLOW No 5.3 VA Replace F101 (Use the same fuse). Is F101 normal? Replace R101. Is R101 normal? Is D103/ D104/ Replace D103/ D104/ D105/ D106. D105/ D106 normal? Is Vcc (13 V ~ 27 V) Is D102 normal? supplied to IC101 pin7? Check or replace D102.
ELECTRICAL TROUBLESHOOTING GUIDE No 13 VA Check or replace D126, D130. 2. POWER SUPPLY ON SMPS BOARD No 5.3 VA Replace F101 (same fuse). Is F101 normal? Replace R101. Is R101 normal? Is D103 ~ D106 normal? Replace D103/ D104/ D105/ D106. Is the V Is D102 normal? (13 V~27 V) supplied to IC101...
Page 57
ELECTRICAL TROUBLESHOOTING GUIDE No 12 VA Is the Vcc supplied to D126 & D130 Check SMPS primer side. anode? Is the Check or replace D126 & D130 output D126 & D130 OK? D126 & D130. 12 VA? C123 OK? Check or replace C123. Check soldering connector CN901.
ELECTRICAL TROUBLESHOOTING GUIDE 3. POWER SUPPLY ON MAIN BOARD No 3.3 V Is the Check 5.3 VA on SMPS board. Vcc supplied to D150 anode? Check C178 or replace D150. Is D150 output 5.3 VA? Is there Check voltage on IC501. signal at IC151 pin1? Check IC151 and replace.
Page 59
ELECTRICAL TROUBLESHOOTING GUIDE No 1.5 V Is the Check 12 VA on SMPS board. Vcc 12 VA supplied to IC150 pin8? Is there 3.3 V at Check PWR_CTL signal from IC501. IC150 pin6? Check IC150 and replace. No 1.2 V Is the Check 12 VA on SMPS board.
ELECTRICAL TROUBLESHOOTING GUIDE 5. NO HDMI OUTPUT No HMDI audio / video output Check Vcc 5.3 VA JK802 pin18 from SMPS. Vcc 5.3 VA OK? Check hot plug detect JK802 pin19 HPD signal from TV. about 3.3 V OK? Check IC501 MT8560 Vcc Is there signal on or replace IC501 MT8560.
DIFFER FROM THE ACTUAL CIRCUIT USED. THIS 2. Voltages are DC-measured with a digital voltmeter 1. SMPS & TIMER CIRCUIT DIAGRAM PERMISSION FROM THE LG CORPORATION. ALL WAY, IMPLEMENTATION OF THE LATEST SAFETY during Play mode. COMPONENTS SHOULD BE REPLACED ONLY WITH...
2. SMPS & TIMER P.C. BOARD (TOP VIEW) (BOTTOM VIEW) NOTE) Warning Parts that are critical with respect to risk of fire or electrical shock. 3-73 3-74...
Page 80
SECTION 4 MT8560 F/E LOADER PART CONTENTS LD CHECK GUIDE ............................4-2 1. PURPOSE ..............................4-2 2. LD CHECK PROCEDURE ........................4-2 HOW TO USE THE SA RESET FUNCTION ..................4-4 1. PURPOSE ..............................4-4 2. REQUIRED SA RESET..........................4-4 3.
LD CHECK GUIDE 1. PURPOSE If LD (Laser Diode) have problem, disc reading problem can happen. So this option can check LD status. 2. LD CHECK PROCEDURE 1) Power on the set (then, mode is in home menu). 4 ) Check result is shown automatically. If you will see “PASS”, BD/DVD/CD LD status is OK.
HOW TO USE THE SA RESET FUNCTION 1. PURPOSE In order to insert the new SA adjustment values, it needs clearing SA initial values of the flash memory. 2. REQUIRED SA RESET - After changing traverse. - After changing main board assembly. - After changing main board flash IC.
Page 83
4) Insert BD-ROM SL disc. (Tray is opened automatically.) 5) If the disc is inserted, you will see “Wait...”. 6 ) If SA Adjustment is fi nished, you will see “PASS” and tray is opened automatically. 7) Press stop key twice to escape this special mode. Reference:...
MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 1. IC501 (MT8560) 1-1. Pin Function PIN NO. SYMBOL TYPE DESCRIPTION AGND33_1 Analog Ground Analog Ground AGND33_2 Analog Ground Analog Ground AGND33_3 Analog Ground Analog Ground AGND12_1 Analog Ground Analog Ground AGND12_2 Analog Ground Analog Ground AUX1...
Page 85
PIN NO. SYMBOL TYPE DESCRIPTION LDD serial interface CLK. 3.3V LVTTL I/O, The pin is spike-free at power-on stage. 5V-tolerance, The pin is not allowed to pull-up in circuit layout. FEGIO1 2, 4, 6, 8 mA PDR, Alternate function : 75K pull-down (0 V) 1.
Page 86
PIN NO. SYMBOL TYPE DESCRIPTION Analog Input Input of Sub-Beam Signal (E) Analog Input Input of Sub-Beam Signal (F) Analog Input Input of Sub-Beam Signal (G) Analog Input Input of Sub-Beam Signal (H) Multiplexer Output 1 for Signal Monitoring. The pin is not allowed to pull-up in circuit layout. MPXOUT1 Analog Output Alternate function : Internal monitored signal output / General...