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Intended audience This document is intended for use by administrators and operators. Related documents For the most recent product information, documentation, firmware updates, software fixes, and service offers, see the Dell Technologies Support Site.
Chapter 1. Servicing Compute Unit Components 1.1. Servicing a FDB Disk Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
1.1.1. Removing a Disk Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3. Remove the bezel 1. Press the latches (A) to unlock the bezel Customer Service Guide...
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2. Remove the bezel 4. Remove the disk from the Front Disk Blade (FDB) 1. Push the latch to the right to unlock the disk. Chapter 1. Servicing Compute Unit Components...
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2. Remove the disk by using its latch. Customer Service Guide...
1.1.2. Installing a Disk Required Tools None Procedure 1. Take hold of the new component 2. Install the disk Carefully push the disk into the Front Disk Blade (FDB) until it stops and the latch locks. Chapter 1. Servicing Compute Unit Components...
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3. Reattach the bezel 1. Put the bezel back into place. 2. Clip the latches (A) to secure the bezel. 4. Close the cabinet front door Customer Service Guide...
1.2. Servicing a Front Disk Blade (FDB) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
1.2.1. Removing a FDB W074 WARNING W074: This operation must be performed quickly. Risk of overheating. W085 WARNING W085: Disks must be removed before the front disk blades (FDB). Please comply with the procedure. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
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2. Remove the bezel 4. Remove both disks For each disk, perform the following steps. 1. Push the latch to the right to unlock the disk. Chapter 1. Servicing Compute Unit Components...
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2. Remove the disk by using its latch. 5. Keep the disks in a safe place 6. Remove the FDB 1. Carefully turn the FDB handle outwards. 2. Pull the FDB out using the FDB handle. 1-10 Customer Service Guide...
1.2.2. Installing a FDB W074 WARNING W074: This operation must be performed quickly. Risk of overheating. W085 WARNING W085: Disks must be removed before the front disk blades (FDB). Please comply with the procedure. Required Tools None Procedure 1. Take hold of the new component 2.
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2. Turn the FDB handle inwards to secure the FDB in place. 3. Install both disks Carefully push the disk into the Front Disk Blade (FDB) until it stops and the latch locks. 1-12 Customer Service Guide...
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4. Reattach the bezel 1. Put the bezel back into place. 2. Clip the latches (A) to secure the bezel. 5. Close the cabinet front door Chapter 1. Servicing Compute Unit Components 1-13...
1.3. Servicing a Memory Module Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors.
1.3.1. Removing a Memory Module Important Before replacing a DCPMM memory module configured in Application Direct mode, back up the data present on the memory module, as you would with any other disk. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
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2. Take hold of the handle and unplug the PSU. 7. Unplug all the PCIe blades For each PCIe blade, perform the following steps. 1. Unlock the latch. Rear view 1-16 Customer Service Guide...
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2. Take hold of the handle and unplug the PCIe blade. Rear view Chapter 1. Servicing Compute Unit Components 1-17...
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8. Remove the bezel 1. Press the latches (A) to unlock the bezel 2. Remove the bezel 1-18 Customer Service Guide...
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9. Unlock the main box 1. Loosen both captive screws. 2. Release both handles. 3. Pull the handles down at the same time to release the main box. Chapter 1. Servicing Compute Unit Components 1-19...
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4. Pull the main box out of the compute box by the handles. 10. Remove the main box from the compute box 11. Unlock the main box optional unit 1. Locate the gear lever mechanisms on both sides of the main box. Side view 1-20 Customer Service Guide...
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2. For each mechanism, pull and then turn the plunger pin to lock it in the open position. 3. Rotate both handles clockwise at the same time to eject the optional unit. Chapter 1. Servicing Compute Unit Components 1-21...
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12. Remove the optional unit Lift the optional unit up from the compute unit, using the finger access areas. 1-22 Customer Service Guide...
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13. Remove the memory module Press the retention latches down (A) to release the memory module. Important Always hold the module by the edges to avoid electrical and structural damage. Chapter 1. Servicing Compute Unit Components 1-23...
1.3.2. Installing a Memory Module Important Before replacing a DCPMM memory module configured in Application Direct mode, back up the data present on the memory module, as you would with any other disk. Required Tools None Procedure 1. Take hold of the new component 2.
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3. Install the main box optional unit 1. Check that the gear lever mechanisms are open. 2. Carefully position the optional unit into place using the finger access areas and the pins. Chapter 1. Servicing Compute Unit Components 1-25...
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4. Secure the optional unit into place 1. Check that both gear lever mechanisms are restored back to their original position. 2. Push both handles in. 1-26 Customer Service Guide...
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3. Turn and push both plungers in to secure them into place. 5. Insert the main box into the compute box 6. Secure the main box in place 1. Lift both handles. Chapter 1. Servicing Compute Unit Components 1-27...
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2. Tighten both captive screws. 7. Reattach the bezel 1. Put the bezel back into place. 1-28 Customer Service Guide...
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2. Clip the latches (A) to secure the bezel. Chapter 1. Servicing Compute Unit Components 1-29...
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8. Plug all the PCIe blades For each PCIe blade, perform the following steps. 1. Push the PCIe blade into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PCIe blade into place. 1-30 Customer Service Guide...
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9. Plug all the PSUs For each PSU, perform the following steps. 1. Push the PSU into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PSU into place. 10. Start the SHC 1.
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11. Include hardware components 1. From the System Control tab, click Power > Power Management to open the Power Management page. Check the power state. Check that the power state is OFF. If the power state is ON, power off the system before proceeding. 2.
1.4. Servicing a USB Raid SD Card (URS) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
1.4.1. Removing a USB Raid SD Card (URS) Required Tools PH1 Cross-headed screwdriver Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3. Open the cabinet rear door 4. Power off the partition 5.
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2. Take hold of the handle and unplug the PSU. 7. Unplug all the PCIe blades For each PCIe blade, perform the following steps. 1. Unlock the latch. Rear view Chapter 1. Servicing Compute Unit Components 1-35...
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2. Take hold of the handle and unplug the PCIe blade. Rear view 1-36 Customer Service Guide...
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8. Remove the bezel 1. Press the latches (A) to unlock the bezel 2. Remove the bezel Chapter 1. Servicing Compute Unit Components 1-37...
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9. Unlock the main box 1. Loosen both captive screws. 2. Release both handles. 3. Pull the handles down at the same time to release the main box. 1-38 Customer Service Guide...
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4. Pull the main box out of the compute box by the handles. 10. Remove the main box from the compute box 11. Unlock the main box optional unit 1. Locate the gear lever mechanisms on both sides of the main box. Side view Chapter 1.
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2. For each mechanism, pull and then turn the plunger pin to lock it in the open position. 3. Rotate both handles clockwise at the same time to eject the optional unit. 1-40 Customer Service Guide...
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12. Remove the optional unit Lift the optional unit up from the compute unit, using the finger access areas. Chapter 1. Servicing Compute Unit Components 1-41...
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13. Locate the URS in the compute unit 14. Remove the URS 1. Loosen the screw. 1-42 Customer Service Guide...
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2. Lift the URS up and out holding the card by the sides. Chapter 1. Servicing Compute Unit Components 1-43...
1.4.2. Installing a USB Raid SD Card (URS) Required Tools PH1 Cross-headed screwdriver Procedure 1. Take hold of the new component 2. Install the URS 1. Position the URS. Carefully push down on each side of the URS until the connector sits in the slot. 1-44 Customer Service Guide...
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2. Tighten the screw 3. Install the main box optional unit 1. Check that the gear lever mechanisms are open. Chapter 1. Servicing Compute Unit Components 1-45...
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2. Carefully position the optional unit into place using the finger access areas and the pins. 4. Secure the optional unit into place 1. Check that both gear lever mechanisms are restored back to their original position. 1-46 Customer Service Guide...
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2. Push both handles in. 3. Turn and push both plungers in to secure them into place. 5. Insert the main box into the compute box Chapter 1. Servicing Compute Unit Components 1-47...
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6. Secure the main box in place 1. Lift both handles. 2. Tighten both captive screws. 7. Reattach the bezel 1. Put the bezel back into place. 1-48 Customer Service Guide...
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2. Clip the latches (A) to secure the bezel. Chapter 1. Servicing Compute Unit Components 1-49...
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8. Plug all the PCIe blades For each PCIe blade, perform the following steps. 1. Push the PCIe blade into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PCIe blade into place. 1-50 Customer Service Guide...
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9. Plug all the PSUs For each PSU, perform the following steps. 1. Push the PSU into the compute box using the handle. Rear view 2. Check that the latch is closed and secure the PSU into place. 10. Connect all the cables to the server modules included in the partition 1.
Chapter 2. Servicing Optional Unit Components Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
2.1. Removing a SAS fan assembly Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3. Remove the bezel 1. Press the latches (A) to unlock the bezel Customer Service Guide...
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2. Remove the bezel 4. Remove the SAS fan assembly 1. Press the latch down. Chapter 2. Servicing Optional Unit Components...
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2. Pull the SAS fan assembly out of the main box using the handle. Customer Service Guide...
2.2. Installing a SAS fan assembly Required Tools None Procedure 1. Take hold of the new component 2. Install the SAS fan assembly Push the SAS fan assembly into the main box using the handle. Chapter 2. Servicing Optional Unit Components...
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3. Reattach the bezel 1. Put the bezel back into place. 2. Clip the latches (A) to secure the bezel. 4. Close the cabinet front door Customer Service Guide...
Chapter 3. Servicing Rear Components 3.1. Servicing a Power Supply Unit (PSU) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
3.1.1. Removing a PSU Important If redundancy rules are followed, a Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
3.1.2. Installing a PSU Important If redundancy rules are followed, a Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Take hold of the new component 2.
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4. Carefully push the PSU in using the handle (A) 5. Release the latch to secure the PSU in place 6. Close the cabinet rear door Customer Service Guide...
3.2. Servicing a Phy Ethernet Board (PEB) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
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Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet rear door 3. Power off the partition 4. Disconnect all the cables from the server modules included in the partition 1. Check that all cables are correctly labelled. 2.
3.2.2. Installing a PEB Required Tools None Procedure 1. Take hold of the new component 2. Push the latch (A) to the right 3. Carefully push the PEB in using the handle (B) 4. Release the latch (A) to secure the PEB in place 5.
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6. Power on the partition 7. Check that all the PEB LEDs are on 1. Check that the PEB identification LED (A) is on. 2. Check the PEB Ethernet Link LEDs (B) are on when each cable is connected. Rear view 8.
3.3. Servicing a Phy Ethernet Board SFP+ (PEBS) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
3.3.1. Removing a PEBS Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet rear door 3. Power off the partition 4. Disconnect all the cables from the server modules included in the partition 1.
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7. Take hold of the handle and carefully remove the PEBS Chapter 3. Servicing Rear Components 3-11...
3.3.2. Installing a PEBS Required Tools None Procedure 1. Take hold of the new component 2. Press the latch 3. Take hold of the handle and carefully push the PEBS in 4. Release the latch to secure the PEBS in place 5.
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6. Power on the partition 7. Check that all the PEBS LEDs are on 1. Check that the PEBS identification LED (A) is on. 2. Check the PEBS Ethernet Link LEDs (B) are on when each cable is connected. Rear view 8.
3.4. Servicing a PCIe Blade Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors.
3.4.1. Removing a PCIe Blade Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet rear door 3. Check the PCIe blade status 1. Press the Attention button (C). 2. Check that the LEDs have the following states: a.
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4. Unlock the latch of the PCIe blade 5. Take hold of the handle and carefully remove the PCIe blade 3-16 Customer Service Guide...
3.4.2. Installing a PCIe Blade Required Tools None Procedure 1. Take hold of the new component 2. Secure the PCIe blade into place 1. Unlock the latch. 2. Insert the PCIe blade into the compute box using the handle. Chapter 3. Servicing Rear Components 3-17...
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3. Check that the latch is closed. 3. Check the PCIe blade status 1. Press the Attention button (C). 2. Check that the LEDs have the following states: a. Attention LED (A) blinking. b. Power LED (B) blinking. c. Power LED (B) ON. Note If the Power LED (B) is OFF and the Attention LED (A) in ON, there is a problem with the card.
3.5. Servicing a sWitch Ethernet One Gigabit (WEO) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
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3. Unlock the latch (A) 4. Take hold of the handle (B) and carefully remove the WEO 3-20 Customer Service Guide...
3.5.2. Installing a sWitch Ethernet One Gigabit (WEO) Required Tools None Procedure 1. Take hold of the new component 2. Push carefully the WEO using the handle (B) until the latch (A) locks 3. Close the cabinet rear door Chapter 3. Servicing Rear Components 3-21...
Chapter 4. Servicing UBox Components This chapter applies only to the S5416 server. 4.1. Servicing a UBox Power Supply Unit (PSU) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009:...
4.1.1. Removing a UBox PSU Important If redundancy rules are followed, a UBox Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2.
4.1.2. Installing a UBox PSU Important If redundancy rules are followed, a UBox Power Supply Unit (PSU) is hot-pluggable. It can be replaced when the OS is running without causing any interruption in production. Required Tools None Procedure 1. Take hold of the new component 2.
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3. Press the latch of the UBox PSU up 4. Push the UBox PSU in using the handle (A) 5. Release the latch to secure the UBox PSU in place 6. Close the cabinet rear door Customer Service Guide...
4.2. Servicing a UBox UNB fan module Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
4.2.1. Removing a UBox UNB fan module Important Do not service more than one component at a time to ensure redundancy. Required Tools None Procedure 1. Unpack the new component on a clean ESD-protected work surface 2. Open the cabinet front door 3.
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2. Take hold of the handle and carefully remove the UNB fan module. Chapter 4. Servicing UBox Components...
4.2.2. Installing a UBox UNB fan module Important Do not service more than one component at a time to ensure redundancy. Required Tools None Procedure 1. Take hold of the new component 2. Install the UNB fan module Insert the UNB fan module and push it completely in using the handle. 3.
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Chapter 5. Other Maintenance Tasks 5.1. Resetting the Baseboard Management Controller (BMC) Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations.
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5.1.1. Restarting the BMC The following procedures explain how to perform a simple reset of the BMC. The BMC stops and restarts without modifying settings or affecting OS activity. 5.1.1.1. Using the BMC Reset Button Procedure 1. Locate the BMC reset button. Front view 2.
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5.1.2. Resetting the BMC to Default Factory Settings The following procedure explains how to reset the BMC to its default factory settings. Important The BMC factory reset removes the partitioning and all the BMC of a partition will be reset to default factory settings. Procedure 1.
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5.2. Resetting the Local Management Controller (LMC) The following procedure explains how to perform a simple reset of the LMB module. C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors. C004 CAUTION C004:...
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5.2.1. Using the Reset Button Procedure 1. Locate the reset button of the LMB module. Front view 2. Push on the button. The LMB module stops and restarts. 5.2.2. Using the Server Hardware Console (SHC) SHC Reference Guide for more information. Procedure 1.
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5.2.3. Using the Command Line Remote Hardware Management CLI Reference Guide for more information. Use the bsmreset command to stop and restart the LMC. Example: Resetting the LMC of the UBox 0 bsmreset.sh [h] [q] [-h level] m lanplus H host u user [p password] -a BMCreset [o outfile] -M 16 Customer Service Guide...
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5.3. Recovering Firmware Important ATTENTION: Please read carefully the safety instructions before you perform the procedures described in this manual. Multilingual Safety Notices Guide C009 CAUTION C009: Cabinet doors must remain locked at all times except during maintenance operations. Qualified personnel only are authorized to open the cabinet doors. C004 CAUTION C004:...
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5.3.1. Recovering the BMC Firmware This sections details the operations to perform to recover the Baseboard Management Controller (BMC) main image. Prerequisites The Resource and Documentation ISO file is available. Procedure 1. Locate the Resource and Documentation ISO file directory containing the BMC main image: Resources >...
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5.3.2. Recovering the BIOS Firmware This sections details the operations to perform to recover the BIOS main image if the BMC can not be reached. Prerequisites The Resource and Documentation ISO file is available. Procedure 1. Locate the Resource and Documentation ISO file directory containing the BMC main image: Resources >...
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5.3.3. Recovering the PEB or PEBS Flash Firmware This section details the operations to perform to recover the Phy Ethernet Board (PEB) or Phy Ethernet Board SFP+ (PEBS) main image if the BMC can not be reached. Procedure 1. Push the firmware recovery button (A) on the PEB or PEBS until the firmware recovery LED (B) blinks red.
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5.3.4. Recovering the LMB Firmware This sections details the operations to perform to recover the Local Management Board (LMB) main image. Prerequisites The Resource and Documentation ISO file is available. Procedure 1. Locate the directory containing the LMB main image in the Resource and Documentation ISO file.