Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions................................6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 Transporting sensitive components..........................9 After working inside your computer..........................9 BitLocker....................................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................
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Updating the BIOS in Linux and Ubuntu........................ 68 Updating the BIOS from the F12 One-Time boot menu..................69 Chapter 5: Troubleshooting......................70 Handling swollen Lithium-ion batteries........................70 Locate the Service Tag or Express Service Code of your Dell computer ..........70 System diagnostic lights..............................71 Contents...
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Built-in self-test (BIST)..............................72 M-BIST................................... 72 LCD Built-in Self Test (BIST)........................... 72 Recovering the operating system..........................73 WiFi power cycle................................73 Drain residual flea power (perform hard reset)......................74 Real Time Clock—RTC reset............................74 Chapter 6: Getting help and contacting Dell................75 Contents...
Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #2 Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...
20. Power button with fingerprint reader NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
Steps 1. Remove the six screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover will open up creating a gap between the base cover and the palm-rest and keyboard assembly at the hinges.
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
Steps 1. Disconnect the battery cable from the system board. 2. Remove the four screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 4-cell battery (64 Wh) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1.
Steps 1. Disconnect the battery cable from the system board. 2. Remove the six screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 3. Lift the battery off the palm-rest and keyboard assembly. Installing the 6-cell battery (86 Wh) Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the six screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 4.
Steps 1. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive assembly to the system board. 2. Slide and lift the M.2 2230 solid-state drive assembly off the system board. 3. Flip over the M.2 2230 solid-state drive assembly. 4.
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● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Place and align the M.2 2230 solid-state drive on the M.2 2230 solid-state drive mounting bracket. 2.
Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.
● M.2 2230 solid-state drive + M.2 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 solid-state drive slot on the system board. 2.
Steps 1. Disconnect the fan cable from the system board. 2. Remove the three screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place the fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3) that secure the fan to the palm-rest and keyboard assembly. 4.
Steps 1. Remove the screw (M2x3) that secures the wireless-card bracket and the wireless card to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and lift the wireless card off the system board. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
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Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer: Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...
Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD-card slot on your computer. The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps 1. Connect the coin-cell battery cable to the I/O board. 2. Adhere the coin-cell battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1.
Steps 1. Remove the two screws (M2.5x5) and the screw (M2x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Pry open the left display hinge to an angle of 90 degrees. 3. Peel the tape that secures the I/O-board connector latch to the I/O board. 4.
Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4.
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About this task The following images indicate the location of the display assembly and provides a visual representation of the removal procedure. Removing and installing components...
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Steps 1. Lift the latch and disconnect the display-board cable from the connector on the display board. 2. Peel the tape that secures the display-cable connector latch to the system board. 3. Lift the latch and disconnect the display cable from the connector on the system board. 4.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provides a visual representation of the installation procedure.
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Steps 1. Place the palm-rest and keyboard assembly on a clean and flat surface. 2. Place the display assembly on the palm-rest and keyboard assembly. CAUTION: To avoid damaging the display, do not slide the display assembly. 3. Align the screw holes on the left display hinge with the screw holes on the palm-rest and keyboard assembly. 4.
14. Connect the display cable to the connector on the system board and close the latch. 15. Adhere the tape that secures the display-cable connector latch to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Installing the heat sink (UMA) Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies only to computers shipped with an UMA graphics processor. The following image(s) indicate the location of the heat sink (UMA) and provides a visual representation of the installation procedure.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.
Steps 1. Place the heat-sink on the system board. 2. Align the screw holes on the heat sink with the screw holes on the system board. 3. In sequential order (1 > 2 > 3 > 4 > 5 > 6 > 7) tighten the seven captive screws that secure the heat sink to the system board.
Steps 1. Remove the two screws (M2.5x5) and the screw (M2x4) that secure the left display hinge to the palm-rest and keyboard assembly. 2. Lift the palm-rest and keyboard assembly to lift the left display hinge from the palm-rest and keyboard assembly. 3.
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The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure. Steps 1. Insert the power button into the slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the power-button board with the screw holes on the palm-rest and keyboard assembly. 3.
Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: This procedure applies only to computers shipped with a power button with fingerprint reader. The following image(s) indicate the location of the power button with fingerprint reader and provides a visual representation of the removal procedure.
3. Lift the latch and disconnect the power-button board cable from the I/O board. 4. Lift the latch and disconnect the fingerprint-reader cable from the power-button board. 5. Remove the two screws (M2x3) that secure the power-button board to the palm-rest and keyboard assembly. 6.
2. Align the screw holes on the power-button board with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the power-button board to the palm-rest and keyboard assembly. 4. Connect the power-button board cable to the I/O board and close the latch. 5.
Installing the speaker board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the speaker board and provides a visual representation of the installation procedure.
Steps 1. Using the pull tab, disconnect the speaker-board cable from the speaker board. 2. Using the pull tab, disconnect the speaker-board cable from the system board. 3. Remove the speaker-board cable from the routing guides on the palm-rest and keyboard assembly. 4.
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About this task The following images indicate the location of the speakers and provides a visual representation of the installation procedure. Steps 1. Using the alignment posts, place the left and right speakers on the palm-rest and keyboard assembly. 2. Route the speaker cables through the routing guides on the palm-rest and keyboard assembly. 3.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 4-cell battery (64 Wh) or the 6-cell battery (86 Wh), whichever is applicable. 4. Remove the M.2 2230 solid-state drive or the M.2 2280 solid-state...
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Steps 1. Disconnect the fan cable from the system board. 2. Peel the tape that secures the I/O-board connector latch to the system board. 3. Lift the latch and disconnect the I/O-board cable from the system board. 4. Disconnect the speaker cables from the connector on the system board. 5.
8. Lift the latch and disconnect the keyboard-backlight cable from the system board. 9. Remove the two screws (M2x4) that secure the USB Type-C bracket to the system board. 10. Lift the USB Type-C bracket off the system board. 11. Remove the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 12.
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Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x2) that secure the system board to the palm-rest and keyboard assembly. 3. Place the USB Type-C bracket on the system board. 4.
8. Connect the touchpad cable to the system board and close the latch. 9. Connect the speaker-board cable to the connector on the system board. 10. Connect the speaker cables to the connector on the system board. 11. Connect the I/O board cable to the connector on the system board and close the latch. 12.
Steps 1. Lift the latch and disconnect the touchpad cable from the system board. 2. Lift the latch and disconnect the touchpad cable from the touchpad. 3. Remove the five screws (M2x1.8) and the three screws (M1.6x2.5) that secure the touchpad to the palm-rest and keyboard assembly.
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Steps 1. Place the touchpad into its slot on the palm-rest and keyboard assembly. 2. Align the screw holes on the touchpad with the screw holes on the palm-rest and keyboard assembly. 3. Replace the five screws (M2x1.8) and the three screws (M1.6x2.5) that secure the touchpad to the palm-rest and keyboard assembly.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 4-cell battery (64 Wh) or the 6-cell battery (86 Wh), whichever is applicable. 4.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The replacement palm-rest and keyboard assembly comes pre-assembled with the following components. ● Keyboard ●...
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9. Install the fan. 10. Install the wireless card. 11. Install the M.2 2230 solid-state drive M.2 2280 solid-state drive, whichever is applicable. 12. Install the 4-cell battery (64 Wh) or the 6-cell battery (86 Wh), whichever is applicable. 13. Install the base cover.
Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...
Depending on your system and its installed devices, the items that are listed in this section may or may not appear. Table 4. System setup options—System information menu Overview Inspiron 16 7630 2-in-1 BIOS Version Displays the BIOS version number.
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Table 4. System setup options—System information menu (continued) Overview AC Adapter Displays whether the AC adapter is connected or not. Processor Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed.
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Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the option is enabled. Secure Boot Mode Enable or disable to change the secure boot mode options. By default, the Deployed Mode is enabled. Table 6. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in...
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Dell Auto operating system Recovery Controls the automatic boot flow for SupportAssist System Resolution Console Threshold and for Dell operating system Recovery Tool. By default, the threshold value is set to 2. Table 12. System setup options—System Management menu System Management Service Tag Displays the Service Tag of the system.
Table 14. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with less power capacity are detected. By default, the option is enabled. Warning and Errors Enable or disable the action to be done when a warning or error is encountered. By default, the Prompt on Warnings and Errors option is enabled.
About this task To enter the system setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed. 2. Select System/Admin Password and create a password in the Enter the new password field. Use the following guidelines to assign the system password: ●...
Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.
● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.
System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. ●...
LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
Real Time Clock—RTC reset The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power-off state only if it is connected to AC power.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 19. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...