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Dell Latitude 5490 Owner's Manual
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Dell Latitude 5490 Owner's Manual

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Latitude 5490
Owner's Manual
Regulatory Model: P72G
Regulatory Type: P72G002
August 2021
Rev. A03

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Summary of Contents for Dell Latitude 5490

  • Page 1 Latitude 5490 Owner’s Manual Regulatory Model: P72G Regulatory Type: P72G002 August 2021 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer....................7 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ..............................8 Transporting sensitive components.......................... 9 Before working inside your computer..........................9 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw size list..................................
  • Page 4 Removing the keyboard............................. 25 Installing the keyboard..............................27 Heat sink .....................................27 Removing the heat sink ............................27 Installing the heat sink .............................. 28 System fan..................................28 Removing the system fan............................28 Installing the system fan............................29 Power connector port..............................30 Removing the power connector port........................30 Installing power connector port..........................30 Chassis frame..................................31 Removing the chassis frame.............................
  • Page 5 Chapter 3: Technical specifications.....................55 Processor ................................... 55 Memory ....................................55 Storage specifications..............................56 Audio specifications................................56 Video specification................................57 Camera option ...................................57 Ports and Connectors ..............................57 Contacted smart card specifications........................... 58 Display specification................................. 58 Keyboard specifications ..............................59 Touch pad specifications..............................60 Battery specifications...............................
  • Page 6 LCD Built-in Self Test (BIST)........................... 90 System diagnostic lights..............................90 Recovering the operating system..........................91 Real Time Clock reset............................... 91 Backup media and recovery options..........................92 WiFi power cycle................................92 Drain residual flea power (perform hard reset)......................92 Chapter 8: Contacting Dell......................94 Contents...

  • Page 7: Chapter 1: Working On Your Computer

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    ● Phillips #1 screwdriver ● Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4 Screw size list Table 1. Latitude 5490 screw size list M2x3 (Thin M2x2. Component M2.0x5 M2.0x2.0...

  • Page 11: Subscriber Identity Module(Sim) Board

    Table 1. Latitude 5490 screw size list (continued) M2x3 (Thin M2x2. Component M2.0x5 M2.0x2.0 M2x6 M2.0x2.5 M2.5x3 head) Battery Heatsink WLAN SSD card Keyboard Display assembly Display panel Power connector port Palmrest LED board System board Type-C USB bracket Display hinge cover...

  • Page 12: Installing The Subscriber Identification Module Card

    4. Push the SIM card tray into the slot until it clicks into place. Installing the Subscriber Identification Module card 1. Insert a paperclip or a SIM card removal tool into the pinhole [1]. 2. Pull the SIM card tray to remove it [2]. 3.
  • Page 13 c. Lift the base cover from the system. Removing and installing components...

  • Page 14: Installing The Base Cover

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See https://www.dell.com/support.

  • Page 15: Installing The Battery

    Installing the battery 1. Insert the battery into the slot on the system. 2. Route the battery cable through the routing channel. 3. Tighten the M2x6 captive screw to secure the battery to the system. 4. Connect the battery cable to the connector on the system board. 5.

  • Page 16: Installing The Ssd Card

    Installing the SSD card NOTE: The following procedure applies for SATA M.2 2280 and PCIe M.2 2280 1. Insert the SSD card into the connector on the system. 2. Replace the M2*3 screw that secures the SSD card to the system. 3.

  • Page 17: Installing The Ssd Frame

    Installing the SSD frame 1. Place the SSD frame into the slot in the system. 2. Replace the M2x3 screw that secures the SSD frame to the system. 3. Install the: SSD card battery base cover 4. Follow the procedure in After working inside your computer.

  • Page 18: Installing Hard Drive

    c. Lift the hard drive from the system. Installing hard drive 1. Insert the hard drive into the slot on the system. 2. Replace the four (M2 x 2.7) screws to secure the hard drive to the system. 3. Connect the hard drive cable to the connector on the system board. 4.

  • Page 19: Coin-Cell Battery

    battery base cover 5. Follow the procedures in After working inside your system. Coin-cell battery Removing the coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the : base cover battery 3. To remove the coin cell battery: a.

  • Page 20: Wlan Card

    WLAN card Removing WLAN card 1. Follow the procedure in Before working inside your computer. 2. Remove the : base cover battery 3. To remove the WLAN card: a. Remove the M2x3 screw that secures the WLAN card bracket to the system [1]. b.
  • Page 21 Removing and installing components...

  • Page 22: Installing Wlan Card

    Installing WLAN card 1. Insert the WLAN card into the connector on the system board. 2. Connect the WLAN antenna cables to the connectors on the WLAN card. 3. Place the WLAN card bracket to secure the WLAN cables. 4. Replace the M2x3 screw to secure the WLAN card to the system. 5.

  • Page 23: Installing The Wwan Card

    Installing the WWAN card 1. Insert the WWAN card into the slot on the system. 2. Connect the WWAN antenna cables to the connectors on the WWAN card. 3. Replace the screw (M2X3) to secure the WWAN card to the computer. 4.

  • Page 24: Installing The Memory Module

    Installing the memory module 1. Insert the memory module into the memory connector at a 30 degree angle until the contacts are fully seated into the slot. Then, press the module until the clips secure the memory module. 2. Install the : battery base cover 3.

  • Page 25: Removing The Keyboard

    Removing the keyboard 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery keyboard lattice 3. To remove the keyboard: a. Lift the latch and disconnect the keyboard cable from the connector on the system. b.
  • Page 26 Removing and installing components...

  • Page 27: Installing The Keyboard

    Installing the keyboard 1. Hold the keyboard and route the keyboard cable and the keyboard backlight cables through the palmrest in the system. 2. Align the keyboard with the screw holders on the system. 3. Replace the five (M2x2.5) screws to secure the keyboard to the system. 4.

  • Page 28: Installing The Heat Sink

    Installing the heat sink NOTE: This procedure is only for the UMA model. 1. Place the heat sink on the system board. 2. Replace the four (M2x3) screws that secure the heat sink on the system board. NOTE: ● Replace the heat sink screws in sequential order as indicated on the heat-sink. 3.

  • Page 29: Installing The System Fan

    WWAN card (optional) chassis frame 3. To remove the system fan: a. Disconnect the system fan cable from the connector on the system board [1]. b. Lift the system fan away from the computer [2]. Installing the system fan NOTE: This procedure is only for the UMA model 1.

  • Page 30: Power Connector Port

    Power connector port Removing the power connector port 1. Follow the procedure in Before working inside your computer. 2. Remove the : base cover battery 3. To remove the power connector port: a. Remove the screw that secures the display cable on the system board [1]. b.

  • Page 31: Chassis Frame

    base cover 7. Follow the procedure in After working inside your computer. Chassis frame Removing the chassis frame 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery hard drive SSD card SSD frame WLAN card WWAN card (optional) NOTE:...

  • Page 32: Installing The Chassis Frame

    a. Remove the five (M2x3) screws and eight (M2x5) screws that secure the chassis frame to the system [1]. b. Lift the chassis frame from the system [2]. Installing the chassis frame 1. Place the chassis frame into the slot on the system. NOTE: Gently pull the keyboard cable and keyboard back light cables through the spacing in the chassis frame before placing the chassis frame in the slot on the system.

  • Page 33: Smartcard Module

    SmartCard module Removing smart card reader board 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery hard drive SSD card SSD frame WLAN card WWAN card (optional) chassis frame 3. To release the smart card reader board: a.

  • Page 34: Installing Smart Card Reader Board

    Installing smart card reader board 1. Insert the smart card reader board to align with the tabs on the chassis. 2. Replace the 2 (M2x3) screws to secure the smart card reader board to the system. 3. Connect the touchpad cable to its connector on the system board. 4.

  • Page 35: Installing The Speaker

    2. Remove the: base cover battery memory module hard drive SSD card SSD frame WLAN card WWAN card (optional) keyboard lattice keyboard chassis frame system board 3. To remove the speakers: a. Release the speaker cable through the routing channels [1]. b.

  • Page 36: System Board

    memory module battery base cover SIM card 4. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: SIM card base cover battery memory module hard drive SSD card...
  • Page 37 4. To release the system board: a. Flip over the system and remove the two M2x3 screws that secure the display cable bracket in place [1]. b. Lift the metal display cable bracket from the system [2]. c. Disconnect the display cables from the connectors on the system board [3,4]. d.
  • Page 38 5. To remove the system board: NOTE: Ensure SIM card tray is removed a. Remove the four (M2x3) screws that secure the system board in place [1]. b. Lift the system board away from the system [2]. Removing and installing components...

  • Page 39: Installing System Board

    Installing system board 1. Align the system board with the screw holders on the computer. 2. Replace the four (M2x3) screws to secure the system board to the system. 3. Place the metal bracket to secure the DisplayPort over USB Type-C. 4.

  • Page 40: Display Hinge Cover

    hard drive memory module battery base cover SIM card 12. Follow the procedure in After working inside your computer. Display hinge cover Removing display hinge cover 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery 3.

  • Page 41: Display Assembly

    4. Install the: battery base cover 5. Follow the procedure in After working inside your computer. Display assembly Removing display assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card (optional) display hinge cover 3.
  • Page 42 b. Release the WLAN cable and display cable through the routing channels [2] [3]. 5. Turn over the computer. 6. To remove the display assembly: a. Remove the two M2x5 screws that secure the display assembly to the computer . b.
  • Page 43 c. Lift the display assembly from the computer. Removing and installing components...

  • Page 44: Installing Display Assembly

    Installing display assembly 1. Place the chassis on a plane surface. 2. Align the display assembly with the screw holders on the system and place it on the chassis. 3. Close the display. 4. Replace the two screws that secure the display assembly. 5.

  • Page 45: Installing Display Bezel

    Installing display bezel 1. Place the display bezel on the display assembly. NOTE: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly. 2. Starting from a top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly.
  • Page 46 display assembly display bezel 3. Remove the four M2x3 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the display cable [2]. 4. To remove the display panel: a.

  • Page 47: Installing Display Panel

    Installing display panel 1. Connect the display cable to the connector and affix the adhesive strip. 2. Affix the conductive tape to secure the display cable. 3. Replace the display panel to align with the screw holders on the display assembly. 4.

  • Page 48: Installing Display Cable

    base cover battery WLAN card WWAN card (optional) display hinge cover display assembly display bezel display panel 3. Disconnect the camera cable from the connector on the camera module [1]. 4. Peel the display cable to release it from adhesive and lift the display cable from the display back cover [2]. Installing display cable 1.

  • Page 49: Camera

    Camera Removing camera 1. Follow the procedure in Before working inside your computer. 2. Remove the: base cover battery WLAN card WWAN card (optional) display hinge cover display assembly display bezel display panel 3. To remove the camera: a. Disconnect the camera cable from the connector on the camera module [1]. b.

  • Page 50: Display Hinges

    display panel display bezel display assembly display hinge cover WLAN card WWAN card (optional) battery base cover 4. Follow the procedure in After working inside your computer. Display hinges Removing display hinge 1. Follow the procedure in Before working inside your computer.

  • Page 51: Installing Display Hinge

    Installing display hinge 1. Place the display hinge on the display assembly. 2. Replace the 3 (M2.5x3) screws to secure the display hinge to the display assembly. 3. Repeat step 1 and step 2 to install the other display hinge. 4.

  • Page 52: Installing The Display Back Cover Assembly

    battery WLAN card WWAN card (optional) display hinge cover display assembly display bezel display panel display hinge display cable camera The display back cover assembly is the remaining component, after removing all the components. Installing the display back cover assembly 1.

  • Page 53: Installing Palm Rest

    memory module hard drive SSD card SSD frame WLAN card WWAN card (optional) keyboard lattice keyboard heat sink chassis frame system fan system board display hinge cover display assembly 3. The palm rest is the remaining component after removing all the components. Installing palm rest 1.
  • Page 54 SSD frame SSD card hard drive memory module battery base cover SIM card 3. Follow the procedure in After working inside your computer. Removing and installing components...

  • Page 55: Chapter 3: Technical Specifications

    Technical specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in: ● Windows 10, click or tap Start > Settings > System > About. Topics: • Processor • Memory • Storage specifications • Audio specifications •...

  • Page 56: Storage Specifications

    Up to 512 GB, OPAL SED options M.2 2230 PCIe/NVMe SSD Up to 512 GB M.2 2280 PCIe x2 NVMe SSD Up to 1 TB, OPAL SED options Dell Fast Response Free Fall Sensor and HDD Isolation Standard feature Audio specifications Feature Specification...

  • Page 57: Video Specification

    Video specification Integrated Feature Specification Type Integrated on system board, hardware accelerated UMA controller ● Intel HD Graphics 620 ● Intel UHD Graphics 620 Data bus Integrated video External display ● HDMI 1.4 support ● VGA connector ● Displayport over Type-C Discrete Feature Specification...

  • Page 58: Contacted Smart Card Specifications

    Table 6. Ports and Connectors (continued) Network One RJ-45 Modem Expansion SD 4.0 Memory card reader Smart Card Reader Yes (optional) Touch Fingerprint Reader Yes (optional) Contactless card reader Yes (optional) Audio Universal Audio JAck High Quality Speakers Noise reducing array microphones Volume control buttons, supports hot-key keyboard button Docking DisplayPort over USB Type C™...

  • Page 59: Keyboard Specifications

    Table 7. Display specifications (continued) Types Specifications ● 1366 x 768 Refresh Rate ● 60 Hz Horizontal Viewing Angle ● +/- 40 degrees Vertical Viewing Angle ● +10/-30 degrees FHD WVA (1920 x 1080) Embedded Touch Display with Size Truelife (OTP Lite) ●...

  • Page 60: Touch Pad Specifications

    Table 8. Keyboard hot key definitions (continued) Fn + F4 Mic Mute Fn + F5 Num Lock Fn + F6 Scroll Lock Fn + F8 Display Toggle (Win + P) Fn + F9 Search Keyboard backlight on/off Fn + F10 NOTE: Applies to the optional dual point backlit keyboard.

  • Page 61: Battery Specifications

    Table 9. Supported gestures (continued) 3-finger swipe right or left (Switch between open windows) Supported 4-finger tap (Invoke Action Center) Supported 4-finger swipe right or left (Switch virtual desktops) Supported Battery specifications Feature Specification Type ● 3 cell, 42 Whr ExpressCharge Capable Battery ●...

  • Page 62: Ac Adapter Specifications

    AC Adapter specifications Feature Specification Type ● 65 W adapter, 7.4 mm barrel ● 65 W BFR/PVC Halogen Free adapter, 7.4 mm barrel ● 90 W adapter, 7.4 mm barrel Input voltage 100 V AC to 240 V AC Input current ●...
  • Page 63 Table 11. Operating conditions (continued) Relative humidity ● Operating : 10 % to 90 % (non-condensing) ● Storage: 0% to 95% (non-condensing) Altitude (maximum) ● Operating : 3048 m (10,000 ft) ● Storage: 10668 m (35,000 ft) Shock ● Operating: 160 G with pulse duration of 2 ms (equivalent to 80 in/sec) ●...

  • Page 64: Chapter 4: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Power adapter • Kaby Lake — 7th Generation Intel Core processors • Kaby Lake Refresh — 8th Generation Intel Core processors • DDR4 • HDMI 1.4 •...

  • Page 65: Kaby Lake Refresh - 8Th Generation Intel Core Processors

    Table 12. Kaby lake specifications (continued) Intel Core i3-7100U (3M 2.4 GHz 3 MB 15 W DDR4-2133 Intel HD graphics Cache, up to 2.4 GHz), Dual Core Intel Core 2.5 GHz 3 MB 15 W DDR4-2133 Intel HD graphics i5-7200U (3M Cache, up to 3.1 GHz), Dual Core Intel Core i5-7300U...

  • Page 66: Ddr4

    Table 13. Kaby Lake Refresh specifications (continued) Intel Core i7-8550U 4.0 GHz 8 MB 15 W DDR4-2400 or Intel UHD LPDDR3-2133 graphics 620 Intel Core i5-8350U 3.6 GHz 6 MB 15 W DDR4-2400 or Intel UHD LPDDR3-2133 graphics 620 Intel Core i5-8250U 3.4 GHz 6 MB 15 W...

  • Page 67: Hdmi 1.4

    Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the keyboard, as in some portable systems.

  • Page 68: Hdmi 1.4

    HDMI 1.4 This topic explains the HDMI 1.4 and its features along with the advantages. HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video monitor, such as a digital TV (DTV).
  • Page 69 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor.

  • Page 70: Advantages Of Displayport Over Usb Type-C

    Applications USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better.
  • Page 71 USB Power Delivery The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it.

  • Page 72: Chapter 5: System Setup Options

    System setup options NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear. Topics: • BIOS overview • Entering BIOS setup program • Navigation keys • One time boot menu •...

  • Page 73: One Time Boot Menu

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 74: Accessing System Setup

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. General screen options This section lists the primary hardware features of your computer.

  • Page 75: System Configuration Screen Options

    USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Dell Type-C Dock The option Always Allow Dell Docks is enabled by default. Configuration USB PowerShare This field configures the USB PowerShare feature behavior. This option allows you to charge external devices using the stored system battery power through the USB PowerShare port.

  • Page 76: Video Screen Options

    Video screen options Option Description LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC). NOTE: The video setting will be visible only when a video card is installed into the system. Security screen options Option Description...

  • Page 77: Secure Boot Screen Options

    Option Description ● Clear ● PPI Bypass for Enabled Commands ● Attestation Enable (This option is enabled by default) ● Key Storage Enable (This option is enabled by default) ● PPI Bypass for Disable Commands ● PPI Bypass for Clear Commands (This option is enabled by default) ●...

  • Page 78: Intel Software Guard Extensions

    Option Description ● Replace from File—Replaces the current key with a key from a user-selected file ● Append from File—Adds a key to the current database from a user-selected file ● Delete—Deletes the selected key ● Reset All Keys—Resets to default setting ●...

  • Page 79: Power Management Screen Options

    ● Adaptive (default) Configuration ● Standard — Fully charges your battery at a standard rate. ● ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. System setup options...

  • Page 80: Post Behavior Screen Options

    Option Description ● Primarily AC use ● Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop. NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the Advanced Battery Charge Configuration option.

  • Page 81: Manageability

    Manageability Option Description USB Provision The option "Enable USB Provision" is not selected by default. MEBx Hotkey The option Enable MEBx Hotkey is selected by default. Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology: This option is enabled by default.

  • Page 82: Updating The Bios

    For more information on this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 1. Go to www.dell.com/support. 2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search. NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer.

  • Page 83: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 84: Assigning A System Setup Password

    Table 15. System and setup password (continued) Password type Description Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.

  • Page 85: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 86: Chapter 6: Software

    Mircosoft® Windows 10 Home 64 bit Other Ubuntu 16.04 LTS 64-bit NeoKylin 6.0 64 bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Software...

  • Page 87: Chapter 7: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 88: Enhanced Pre-Boot System Assessment Epsa Diagnostics

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 89: Built-In Self-Test (Bist)

    6. Select the device from the left pane and click Run Tests. 7. If there are any issues, error codes are displayed. Note the error code and contact Dell. 8. Shut down the computer. 9. Press and hold the Fn key, while pressing the power button, and then release both.

  • Page 90: Lcd Built-In Self Test (Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 91: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 92: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...
  • Page 93 NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 94: Chapter 8: Contacting Dell

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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