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Dell Inspiron 17 5000 Service Manual
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Dell Inspiron 17 5000 Service Manual

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Inspiron 17 5000
Service Manual
Computer Model: Inspiron 5770
Regulatory Model: P35E
Regulatory Type: P35E001

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Summary of Contents for Dell Inspiron 17 5000

  • Page 1 Inspiron 17 5000 Service Manual Computer Model: Inspiron 5770 Regulatory Model: P35E Regulatory Type: P35E001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......12 ..................12 Before you begin .................. 12 Safety instructions ................13 Recommended tools ....................14 Screw list After working inside your computer......17 Removing the optical drive...........18 ....................18 Procedure Replacing the optical drive.......... 20 ....................20 Procedure Removing the base cover..........21...
  • Page 4 Replacing the battery..........28 ....................28 Procedure ..................28 Post-requisites Removing the memory modules........29 ...................29 Prerequisites ....................30 Procedure Replacing the memory modules........31 ....................31 Procedure ..................31 Post-requisites Removing the wireless card.........32 ...................32 Prerequisites ....................33 Procedure Replacing the wireless card......... 35 ....................35 Procedure ..................
  • Page 5 Replacing the coin-cell battery........42 ....................42 Procedure ..................42 Post-requisites Removing the fan............43 ...................43 Prerequisites ....................43 Procedure Replacing the fan............46 ....................46 Procedure ..................46 Post-requisites Removing the solid-state drive/Intel Optane....47 ...................47 Prerequisites ....................48 Procedure Replacing the solid-state drive/Intel Optane....50 .....................
  • Page 6 Replacing the touchpad..........59 ..................... 59 Procedure ..................59 Post-requisites Removing the speakers..........60 ..................60 Prerequisites ....................60 Procedure Replacing the speakers..........62 ....................62 Procedure ..................62 Post-requisites Removing the heat sink..........63 ...................63 Prerequisites ....................63 Procedure Replacing the heat sink..........65 .....................
  • Page 7 Replacing the display assembly........74 ....................74 Procedure ..................74 Post-requisites Removing the I/O board..........75 ...................75 Prerequisites ....................75 Procedure Replacing the I/O board..........77 ....................77 Procedure ..................77 Post-requisites Removing the power-button board......78 ...................78 Prerequisites ....................78 Procedure Replacing the power-button board.......81 ....................
  • Page 8 Replacing the power button with fingerprint reader..90 ..................... 90 Procedure ..................91 Post-requisites Removing the palm rest and keyboard assembly..92 ...................92 Prerequisites ....................93 Procedure Replacing the palm rest and keyboard assembly..94 ....................94 Procedure ..................94 Post-requisites Removing the display bezel......... 95 ..................
  • Page 9 Replacing the display panel........104 .................... 104 Procedure ..................105 Post-requisites Removing the display hinges........106 ..................106 Prerequisites ..................... 106 Procedure Replacing the display hinges........108 .................... 108 Procedure ..................108 Post-requisites Removing the display cable........109 ..................109 Prerequisites ..................... 109 Procedure Replacing the display cable......... 111 ....................111 Procedure ..................
  • Page 10 Downloading drivers........... 115 ..............115 Downloading the audio driver ............115 Downloading the graphics driver ............116 Downloading the USB 3.0 driver ..............116 Downloading the Wi-Fi driver ..........116 Downloading the media-card reader driver ..............117 Downloading the chipset driver ............117 Downloading the network driver System setup.............
  • Page 11 ............134 Running the ePSA diagnostics ............... 135 System diagnostic lights ................136 Flea power release ................. 137 Wi-Fi power cycle Getting help and contacting Dell........ 138 ................138 Self-help resources ..................139 Contacting Dell...

  • Page 12: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 13: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 14: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and M2x2 keyboard assembly Base cover Palm rest and M2x4 keyboard assembly Base cover Palm rest and M2.5x7 keyboard assembly Battery Palm rest and M2x3 keyboard assembly...
  • Page 15 Component Secured to Screw type Quantity Screw image NOTE: Applicable computer s shipped with discrete configurat ion. Hinges Palm rest and M2.5x5 keyboard assembly Hinge brackets Display back- (M2.5x4) cover and antenna assembly Hinge brackets Display back- M2x2 cover and antenna assembly I/O board...
  • Page 16 Component Secured to Screw type Quantity Screw image Power button Palm rest and M2x2 with fingerprint keyboard reader assembly (optional) Solid-state Palm rest and M2x2.2 drive keyboard assembly System board Palm rest and M2x4 keyboard assembly Touchpad Palm rest and M2x2 keyboard assembly...

  • Page 17: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 18: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Remove the screw (M2x2) that secures the optical-drive assembly to the base cover.
  • Page 19 Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from optical drive. Pull the optical-drive bezel carefully to remove it from the optical drive.

  • Page 20: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Applicable only for computers that are shipped with optical drive. Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 21: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Procedure Loosen the four captive screws on the base cover.
  • Page 22 Remove the seven screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly. Pry the base cover starting from the top-left corner of the computer base.
  • Page 23 Lift the base cover off the palm rest and keyboard assembly. NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
  • Page 24 Disconnect the battery cable from the system board. Press and hold the power button for 5 seconds to ground the computer and drain the flee power.

  • Page 25: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the battery cable to the system board, if applicable. CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-adapter port when you snap the base cover to the computer base.

  • Page 26: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 27 Lift the battery off the palm rest and keyboard assembly.

  • Page 28: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 29: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.

  • Page 30: Procedure

    Procedure Locate the memory modules on your computer. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up. Remove the memory module from the memory-module slot.

  • Page 31: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot. Slide the memory module firmly into the slot at an angle.

  • Page 32: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.

  • Page 33: Procedure

    Procedure Locate the wireless card on your computer. Remove the screw (M2x3) that secures the wireless-card bracket to the system board. Slide and remove the wireless-card bracket from the wireless card. Using a plastic scribe, disconnect the antenna cables from the wireless card.
  • Page 34 Slide and remove the wireless card from the wireless-card slot.

  • Page 35: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 36: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard assembly. Post-requisites Replace the base cover. Replace the optical drive.

  • Page 37: Removing The Optical-Drive Connector Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 38 Lift the optical-drive connector board along with the cable off the palm rest and keyboard assembly.

  • Page 39: Replacing The Optical-Drive Connector Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the optical-drive connector board with the screw hole on the palm rest and keyboard assembly.

  • Page 40: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 41 Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the I/O board.

  • Page 42: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.

  • Page 43: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 44 Remove the display cable from the routing guides on the fan. Disconnect the fan cable from the system board. Remove the three screws (M2.5x5) that secure the fan to the palm rest and keyboard board assembly.
  • Page 45 Lift the fan off the palm rest and keyboard board assembly.

  • Page 46: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly.

  • Page 47: Removing The Solid-State Drive/Intel Optane

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.

  • Page 48: Procedure

    Procedure Locate the solid-state drive/Intel Optane on your computer. NOTE: If available, remove the solid-state drive shield/Intel Optane shield before removing the solid-state drive/Intel Optane. solid-state drive shield/Intel Optane shield is available only on computers shipped with NVMe solid-state drive/Intel Optane. Remove the screw (M2x2.2) that secures the solid-state drive/Intel Optane to the palm rest and keyboard assembly.
  • Page 49 Lift the solid-state drive/Intel Optane at an angle and remove it from the solid- state drive/Intel Optane slot.

  • Page 50: Replacing The Solid-State Drive/Intel Optane

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive/Intel Optane with the tab on the solid- state drive/Intel Optane slot.

  • Page 51: Post-Requisites

    Replace the screw (M2x2.2) that secures the solid-state drive/Intel Optane to the palm rest and keyboard assembly NOTE: If available, replace the solid-state drive shield/Intel Optane shield after replacing the solid-state drive/Intel Optane. Solid-state drive shield/Intel Optane shield is available only on computers shipped with NVMe solid-state drive/Intel Optane.

  • Page 52: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 53 Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly. Disconnect the interposer from the hard-drive assembly. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 54 Lift the hard-drive bracket off the hard drive.

  • Page 55: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 56: Removing The Touchpad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 57 Open the latch and disconnect the touchpad cable from the system board. Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
  • Page 58 Slide and lift the touchpad off the palm rest and keyboard assembly.

  • Page 59: Replacing The Touchpad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touchpad is equal.

  • Page 60: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 61 Lift the left speaker, along with the cable, off the palm rest and keyboard assembly.

  • Page 62: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.

  • Page 63: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 64 Lift the heat sink off the system board.

  • Page 65: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal pad provided in the kit to ensure that thermal conductivity is achieved.

  • Page 66: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 67 Lift the power-adapter port, along with its cable, off the palm rest and keyboard assembly.

  • Page 68: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly.

  • Page 69: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 70 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly. Remove the five screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly.
  • Page 71 Open the hinges. Lift the palm rest and keyboard assembly at an angle.
  • Page 72 Slide and remove the palm rest and keyboard assembly off the display assembly.
  • Page 73 10 After performing all the above steps, you are left with display assembly.

  • Page 74: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard assembly.

  • Page 75: Removing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing the I/O board along with the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
  • Page 76 Lift the I/O board off the palm rest and keyboard assembly.

  • Page 77: Replacing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.

  • Page 78: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 79 Open the left hinge. Open the latch and disconnect the power-button board cable from the system board. Peel off the tape that secures the power-button board to the palm rest and keyboard assembly. Remove the screw (M2x3) that secures the power-button board to the palm rest and keyboard assembly.
  • Page 80 Lift the power-button board, along with the cable, off the palm rest and keyboard assembly.

  • Page 81: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-button board on the palm rest and keyboard assembly and align the screw hole on the power-button board with the screw hole on the palm rest and keyboard assembly.

  • Page 82: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 83 Open the latch and disconnect the keyboard back-light cable from the system board. Open the latch and disconnect the touchpad cable from the system board. Open the latch and disconnect the hard-drive cable from the system board. Open the latch and disconnect the I/O board cable from the system board. Open the latch and disconnect the finger-print reader cable from the system board.
  • Page 84 Open the right hinge. Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly.
  • Page 85 Lift the system board off the palm rest and keyboard assembly.

  • Page 86: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 87: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 88: Removing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Prerequisites...
  • Page 89 Lift the power button with fingerprint reader, along with its cable, off the palm rest and keyboard assembly.

  • Page 90: Replacing The Power Button With Fingerprint Reader

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Applicable only for computers that are shipped with fingerprint reader. Procedure Using the alignment posts, align and place the power button with fingerprint reader on the palm rest and keyboard assembly.

  • Page 91: Post-Requisites

    Adhere the fingerprint reader cable on the palm rest and keyboard assembly. Post-requisites Replace the system board. Replace the power-button board. Replace the wireless card. Replace the heat sink. Replace the fan. Replace the solid-state drive/Intel Optane. Replace the battery. Replace the base cover.

  • Page 92: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.

  • Page 93: Procedure

    Procedure After performing the above steps, we are left with the palm rest and keyboard assembly.

  • Page 94: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface. Post-requisites...

  • Page 95: Removing The Display Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 96 Remove the display bezel off the display back-cover and antenna assembly.

  • Page 97: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.

  • Page 98: Removing The Camera

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 99 Lift the camera module from the display back-cover and antenna assembly.

  • Page 100: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment post adhere the camera module on the display back-cover and antenna assembly.

  • Page 101: Removing The Display Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 102 Lift the display panel and turn it over. Peel the tape adhering the display cable to the back of the display panel. Lift the latch and disconnect the display cable from the display-panel cable connector.
  • Page 103 Lift the display panel away from the display back-cover and antenna assembly.

  • Page 104: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on a flat and clean surface. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.

  • Page 105: Post-Requisites

    Replace the screws that secure the display panel to the display back-cover and antenna assembly. Post-requisites Replace the display bezel. Replace the display assembly. Replace the wireless card. Replace the base cover. Replace the optical drive.

  • Page 106: Removing The Display Hinges

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 107 Lift the hinges and brackets off the display back-cover and antenna assembly.

  • Page 108: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.

  • Page 109: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 110 Remove the display cable from the display back-cover and antenna assembly.

  • Page 111: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Route the display cable through the routing guides on the display back-cover and antenna assembly.

  • Page 112: Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.

  • Page 114: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface. Post-requisites...

  • Page 115: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 116: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 117: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 118 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 119: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 120: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 121: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 122 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 123 General-System Information Audio Controller Displays the audio controller information of the computer. Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence.
  • Page 124 System Configuration USB Configuration Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. Audio Enable or disable the integrated audio controller.
  • Page 125 Security Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during a system restart. Password Change Enable or disable changes to the System and Hard Disk passwords when an administrator password is set. Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set.
  • Page 126 Table 8. System setup options—Intel Software Guard Extensions menu Intel Software Guard Extensions Intel SGX Enable Enable or disable Intel Software Guard Extensions. Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size. Performance Multi Core Support Enable multiple cores.
  • Page 127 Intel Software Guard Extensions Advanced Battery Charge Enable Advanced Battery Charge Configuration Configuration from the beginning of the day to a specified work period. Primary Battery Charge Set the primary battery charge settings with a Configuration preselected custom charge start and stop. Default: Adaptive.
  • Page 128 Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system...

  • Page 129: System And Setup Password

    System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 130: Deleting Or Changing An Existing System And Or Setup Password

    Type the system password that you entered earlier in the Confirm new password field and click OK. Press Esc and a message prompts you to save the changes. Press Y to save the changes. The computer reboots. Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password.

  • Page 131: Clearing Forgotten Passwords

    Remove the coin-cell battery. Wait for one minute. Replace the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 132: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 133: Intel Optane Memory (Optional)

    The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Intel Optane memory (Optional) Disable Intel Optane before removing or replacing Intel Optane and/or a SATA hard drive. Enable Intel Optane after replacing Intel Optane and/or a SATA hard drive. Enabling Intel Optane memory On the taskbar, click the search box, and then type Intel Rapid Storage Technology.

  • Page 134: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.

  • Page 135: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 136: Flea Power Release

    For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different light patterns and describes what they indicate.

  • Page 137: Wi-Fi Power Cycle

    Remove the base cover. Press and hold the power button for 15 seconds to drain the flea power. Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed.

  • Page 138: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

  • Page 139: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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