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Dell Inspiron 22-3264 Service Manual
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Dell Inspiron 22-3264 Service Manual

Dell Inspiron 22-3264 Service Manual

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Inspiron 22 3000
Service Manual
Computer Model: Inspiron 22–3264
Regulatory Model: W17B
Regulatory Type: W17B003

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Summary of Contents for Dell Inspiron 22-3264

  • Page 1 Inspiron 22 3000 Service Manual Computer Model: Inspiron 22–3264 Regulatory Model: W17B Regulatory Type: W17B003...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer........9 ....................9 Before you begin ....................10 Safety instructions ..................11 Recommended tools ......................11 Screw list After working inside your computer........12 Technical overview..............13 ................13 Inside view of your computer ................14 System-board components Removing the stand..............16 ......................16 Easel stand ....................
  • Page 4 Replacing the optical drive............26 .....................26 Prerequisites ......................26 Procedure Removing the optical drive............. 29 ......................29 Procedure ....................29 Post-requisites Removing the hard drive............30 ....................30 Prerequisites ......................30 Procedure Replacing the hard drive............33 ......................33 Procedure ....................33 Post-requisites Removing the system-board shield........
  • Page 5 Removing the wireless card............ 42 .....................42 Prerequisites ......................42 Procedure Replacing the wireless card............ 44 ......................44 Procedure ....................45 Post-requisites Removing the control-buttons board........47 .....................47 Prerequisites ......................47 Procedure Replacing the control-buttons board........49 ......................49 Procedure ....................49 Post-requisites Removing the microphone............50 ....................
  • Page 6 Removing the coin-cell battery..........58 .....................58 Prerequisites ......................58 Procedure Replacing the coin-cell battery..........60 ......................60 Procedure ....................60 Post-requisites Removing the fan..............61 ..................... 61 Prerequisites ......................61 Procedure Replacing the fan...............63 ......................63 Procedure ....................63 Post-requisites Removing the heat sink............64 ....................
  • Page 7 Removing the system board............70 .....................70 Prerequisites ......................70 Procedure Replacing the system board............ 73 ......................73 Procedure ....................73 Post-requisites Removing the display assembly..........74 .....................74 Prerequisites ......................74 Procedure Replacing the display assembly..........79 ......................79 Procedure ....................79 Post-requisites Removing the display cable.............81 .....................81 Prerequisites ......................81...
  • Page 8 Clearing forgotten passwords ....................88 Prerequisites ....................88 Procedure ................... 88 Post-requisites ..................89 Clearing CMOS Settings ....................89 Prerequisites ....................89 Procedure ...................90 Post-requisites Flashing the BIOS...............91 System diagnostic lights............92 Getting help and contacting Dell...........94 ..................94 Self-help resources ....................95 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer.

  • Page 10: Safety Instructions

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 11: Recommended Tools

    Recommended tools The procedures in this document may require the following tools: • Phillips screwdriver • Plastic scribe Screw list Component Secured to Screw type Quantity Easel Stand Back cover M4X8 Pedestal Stand Back cover M4X8 Optical-drive bracket Display-assembly base M3X5 Optical-drive bracket Optical drive...

  • Page 12: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 13: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Inside view of your computer control-buttons board hard-drive assembly optical-drive assembly...

  • Page 14: System-Board Components

    system board coin-cell battery speakers (2) VESA-mount bracket System-board components wireless-card slot (NGFF_WI-FI) 2 memory-module slots (2) camera-cable connector CMOS clear jumper (RTCRST) (WEBCAM)
  • Page 15 Password clear jumper (PSWD) speaker-cable connector (SPEAKER) coin-cell battery touch-screen board cable connector (TOUCH) control-buttons board cable display-panel power cable connector connector (PWRCN1) display-cable connector hard-drive data cable connector (SATA HDD) optical-drive cable connector hard-drive and optical-drive (SATA ODD) power cable connector (SATAP1) fan-cable connector (FAN_CPU)

  • Page 16: Removing The Stand

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Easel stand Using a plastic scribe, pry the stand cover off the back cover. Slide and remove the stand cover from the back cover.
  • Page 17 Slide and remove the stand from the back cover. screws (2) easel stand back cover...

  • Page 18: Pedestal Stand

    Pedestal stand Using a plastic scribe, pry the stand cover off the back cover. stand cover plastic scribe back cover Remove the screws that secure the stand bracket to the back cover.

  • Page 19: Procedure To Remove Stand Riser From Stand Base

    Lift the handle and slide it out from the back cover. screws (4) stand bracket back cover pedestal stand Procedure to remove stand riser from stand base Lift the screw handle on the stand base.
  • Page 20 Using the screw handle, loosen the captive thumbscrew that secures the stand base to the stand riser. screw handle captive thumbscrew stand base...
  • Page 21 Slide the stand base off the stand riser. stand riser stand base...

  • Page 22: Replacing The Stand

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Easel stand Insert the tabs on the stand bracket into the slots on the back cover. Align the screw holes on the stand with the screw holes on the back cover.

  • Page 23: Removing The Back Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Procedure CAUTION: Do not remove the computer cover unless you need to install or replace internal components on your computer.
  • Page 24 Lift the back cover off the display-assembly base. back cover...

  • Page 25: Replacing The Back Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the back cover with the slots on the display-assembly base and snap the back cover into place.

  • Page 26: Replacing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 27 Lift the optical-drive bracket from the display-assembly base. screw optical drive optical-drive cable Carefully pull the optical-drive bezel and remove it from the optical drive. Remove the screws that secure the optical-drive bracket to the optical drive.
  • Page 28 Remove the optical-drive bracket from the optical drive. NOTE: Note the orientation of the optical-drive bracket so that you can replace it correctly. optical-drive bezel optical drive optical-drive bracket screws (2)

  • Page 29: Removing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.

  • Page 30: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 31 Lift the hard-drive assembly off the display-assembly base. display-assembly base screw hard-drive assembly hard-drive cable Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 32 Remove the hard drive from the hard-drive bracket. screws (3) hard-drive bracket hard drive...

  • Page 33: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard- drive bracket.

  • Page 34: Removing The System-Board Shield

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 35 Lift the system-board shield off the display-assembly base. system-board shield screws (4) display-assembly base...

  • Page 36: Replacing The System-Board Shield

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the slots on the system-board shield with the ports on the system board and place the system-board shield on the display-assembly base.

  • Page 37: Removing The Memory Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 38 Slide and remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 39: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 40: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. memory module notch memory-module slot Post-requisites Replace the...
  • Page 41 Replace the back cover. Replace the stand.

  • Page 42: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 43 Slide the wireless card out of the wireless-card slot. wireless-card bracket screw wireless-card slot wireless card antenna cables...

  • Page 44: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the wireless card with the tab on the wireless-card slot.

  • Page 45: Post-Requisites

    Replace the screw that secures the wireless-card bracket and the wireless card to the system board. notch wireless card wireless-card slot antenna cables wireless-card bracket screw Post-requisites Replace the system-board shield. Replace the back cover.
  • Page 46 Replace the stand.

  • Page 47: Removing The Control-Buttons Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 48 Open the latch and disconnect the control-buttons board cable from the control-buttons board. control-buttons board plastic scribe securing clips (3) control-buttons board cable...

  • Page 49: Replacing The Control-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the control-buttons board cable into the connector on the control- buttons board and close the latch to secure the cable.

  • Page 50: Removing The Microphone

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 51 Disconnect the microphone cable from the microphone module. microphone cable display-assembly base microphone module...

  • Page 52: Replacing The Microphone

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the microphone cable to the microphone module. Slide the microphone module into the slot on the display-assembly base.

  • Page 53: Removing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only for systems with a touch screen display. For systems with a non-touch screen display, the microphones will be integrated on the camera assembly.
  • Page 54 Note the routing of the camera cable and antenna cable and remove it from the routing guides. camera cable routing guides display-assembly base camera frame antenna cable...
  • Page 55 Press the securing clip to release the camera frame from the tab on the display-assembly base and lift it off. securing clip display-assembly base camera frame Turn the camera over.
  • Page 56 Remove the camera cable from the tab on the back of the camera frame. camera cable camera frame Peel off the camera from the camera frame and lift up the camera from the frame. camera frame camera...

  • Page 57: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the camera on the camera frame and secure the camera. Connect the camera cable to the camera module.

  • Page 58: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 59 plastic scribe battery socket coin-cell battery...

  • Page 60: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure With the positive-side facing up, insert the coin-cell battery into the battery socket and press down the battery into place.

  • Page 61: Removing The Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 62 Lift and slide the fan from under the heat sink. screws (2) display-assembly base fan cable system board...

  • Page 63: Replacing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the fan under the heat sink and place it on the display-assembly base.

  • Page 64: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 65 Lift the heat sink off the system board. screw heat sink captive screws (5)

  • Page 66: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 67: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 68 Lift the speakers, along with the speaker cable, off the display assembly. speaker cable routing guides speakers (2) screw tape rubber grommets (4)

  • Page 69: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts and rubber grommets on the display-assembly base, place the speakers on the display-assembly base.

  • Page 70: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 71 Open the latches and disconnect the control-buttons board cable and display cable from the system board. fan cable hard-drive and optical- drive power cable optical-drive data cable hard-drive data cable microphone and camera speaker cable cable display-panel power cable control-buttons board cable touch-board cable 10 display cable...
  • Page 72 Remove the screws that secure the system board to the display-assembly base. Lift the system board off the display-assembly base. screws (4) system board display-assembly base...

  • Page 73: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 74: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 75 Lift the VESA-mount bracket off the display-assembly base. screws (4) VESA-mount bracket display-assembly base Disconnect the touch-screen board cable and display-panel power cable from their connectors on the display-assembly base.
  • Page 76 Note the routing of the optical-drive data, touch-board, display backlight, hard drive, and control-buttons board cables and remove the cables from the routing guides on the display-assembly base. touch-screen board cable optical-drive data cable hard-drive cable routing guide control-buttons board display-panel power cable cable Remove the screws that secure the display-assembly base to the display...
  • Page 77 Release the display-assembly base from the tabs on the display assembly. screws (19) display assembly display-assembly base tabs (3) Lift the display-assembly base off the display assembly. Remove the rubber feet.
  • Page 78 display assembly...

  • Page 79: Replacing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Replace the rubber feet. Slide the tabs on the display assembly into the slots on the display- assembly base.
  • Page 80 Replace the memory module. 10 Replace the system-board shield. 11 Follow the procedure in step 3 to step 6 in “Replacing the hard drive”. 12 Replace the optical drive. 13 Replace the back cover. 14 Replace the stand.

  • Page 81: Removing The Display Cable

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 82 Lift the display cable off the display assembly. display assembly display cable tape clips (2)

  • Page 83: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the display cable to the display assembly and close the latch to secure the cable.

  • Page 84: Removing The Rubber Feet

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.
  • Page 85 Lift the rubber feet off the display bezel. display bezel screws (4) rubber feet (2)

  • Page 86: Replacing The Rubber Feet

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the rubber feet with the screw holes on the display bezel.

  • Page 87: Bios Setup Program

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.

  • Page 88: Prerequisites

    Prerequisites Remove the stand. Remove the back cover. Remove the system-board shield. Procedure Locate the password reset jumper (PSWD) on the system board. NOTE: For more information on the location of the jumper, see “System-board components”. Remove the jumper plug from the password jumper-pins. Wait for 5 seconds and then replace the jumper plug in its original location.

  • Page 89: Clearing Cmos Settings

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the stand. Remove the back cover.

  • Page 90: Post-Requisites

    Wait for 5 seconds and then replace the jumper plug to its original location. jumper plug CMOS jumper-pins password jumper pins Post-requisites Replace the system-board shield. Replace the back cover. Replace the stand.

  • Page 91: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 92: System Diagnostic Lights

    System diagnostic lights Power status light: Indicates the power status. Solid Amber – The computer is unable to boot to the operating system. This indicates that the power supply or another device in the computer is failing. Blinking Amber – The computer is unable to boot to the operating system. This indicates that the power supply is normal but another device in the computer is failing or not installed properly.
  • Page 93 Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use.

  • Page 94: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 95: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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Inspiron 22 3000W17b

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