Related Manuals for Dell OptiPlex 5070 Micro
Summary of Contents for Dell OptiPlex 5070 Micro
- Page 1 Dell OptiPlex 5070 Micro Service Manual Regulatory Model: D10U Regulatory Type: D10U003 October 2021 Rev. A01...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents Chapter 1: Working on your computer................... 5 Safety instructions................................5 Before working inside your computer........................5 Safety precautions................................ 6 Electrostatic discharge—ESD protection....................... 6 ESD field service kit ..............................7 Transporting sensitive components.......................... 8 After working inside your computer..........................8 Chapter 2: Technology and components..................9 DDR4.......................................9 USB features..................................10 USB Type-C..................................12... - Page 4 Power-Supply Unit Built-in Self-Test .......................... 47 Diagnostic error messages.............................. 48 System error messages..............................50 Recovering the operating system..........................51 Real Time Clock—RTC reset............................51 Backup media and recovery options..........................52 WiFi power cycle................................52 Chapter 5: Getting help.......................53 Contacting Dell.................................. 53 Contents...
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Page 5: Chapter 1: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 6: Safety Precautions
ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. -
Page 7: Esd Field Service Kit
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components. -
Page 8: Transporting Sensitive Components
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Lifting equipment Adhere to the following guidelines when lifting heavy weight equipment: CAUTION: Do not lift greater than 50 pounds. -
Page 9: Chapter 2: Technology And Components
Technology and components This chapter details the technology and components available in the system. Topics: • DDR4 • USB features • USB Type-C • Advantages of DisplayPort over USB Type-C • HDMI 2.0 • Intel Optane memory DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. -
Page 10: Usb Features
Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on. - Page 11 ● New power management features ● Full-duplex data transfers and support for new transfer types ● Backward USB 2.0 compatibility ● New connectors and cable The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1. Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification.
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Page 12: Usb Type-C
● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters ● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers ● USB 3.0/USB 3.1 Gen 1 Solid-state Drives ● USB 3.0/USB 3.1 Gen 1 RAIDs ● Optical Media Drives ● Multimedia Devices ●... -
Page 13: Advantages Of Displayport Over Usb Type-C
Advantages of DisplayPort over USB Type-C ● Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz) ● Reversible plug orientation and cable direction ● Backwards compatibility to VGA, DVI with adaptors ● SuperSpeed USB (USB 3.1) data ● Supports HDMI 2.0a and is backwards compatible with previous versions HDMI 2.0 This topic explains the HDMI 2.0 and its features along with the advantages. -
Page 14: Enabling Intel Optane Memory
● Intel Rapid Storage Technology driver version 15.9.1.1018 or higher Table 2. Intel Optane memory specifications Feature Specifications Interface PCIe 3x2 NVMe 1.1 Connector M.2 card slot (2230/2280) Configurations supported ● 7th Generation or higher Intel Core i3/i5/i7 processor ● Windows 10 64-bit version 1607 or higher ●... -
Page 15: Chapter 3: Removing And Installing Components
Removing and installing components Topics: • Side cover • ard drive assembly • Hard drive • Heat sink blower • Speaker • Memory modules • Heat sink • Processor • WLAN card • M.2 PCIe SSD • Coin-cell battery • Optional module •... - Page 16 b. Slide the side cover towards the front of the system and lift the cover to remove from the system. Removing and installing components...
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Page 17: Installing Side Cover
Installing side cover 1. To install the side cover: a. Place the side cover on the system. b. Slide the cover towards the back of the system to install it. c. Tighten the thumbscrew to secure the cover to the system. Removing and installing components... -
Page 18: Ard Drive Assembly
2. Follow the procedure in After working inside your computer. ard drive assembly Removing 2.5–inch hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover. 3. To remove the drive assembly: a. Press the blue tabs on both sides of the hard drive assembly [1]. b. -
Page 19: Installing 2.5-Inch Drive Assembly
Installing 2.5–inch drive assembly 1. To install the hard drive assembly: a. Insert the hard drive assembly into the slot on the system. b. Slide the hard drive assembly towards the connector in the system board until it clicks into place. Removing and installing components... -
Page 20: Hard Drive
2. Install the Side cover. 3. Follow the procedure in After working inside your computer. Hard drive Removing the 2.5–inch drive from the drive bracket 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: Side cover 2.5 inch hard drive assembly 3. -
Page 21: Installing The 2.5 Inch Hard Drive Into The Drive Bracket
Installing the 2.5 inch hard drive into the drive bracket 1. Align and insert the pins on the drive bracket with the slots on one side of the drive. 2. Flex the other side of the drive bracket, and align and insert the pins on the bracket into the drive. 3. -
Page 22: Installing Heat Sink Blower
4. Disconnect the speaker cable and heat sink blower cable from the connectors on the system board. Installing heat sink blower 1. To install the heat sink blower: Removing and installing components... - Page 23 a. Connect the heat sink blower cable and speaker cable to the connectors on the system board. b. Place the heat sink blower on the system and slide until it clicks into place. 2. Install the Side cover. 3. Follow the procedure in After working inside your computer.
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Page 24: Speaker
Speaker Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Heat sink blower 3. To remove the speaker: a. Release the speaker cable from the retention hooks on the heat sink blower [1]. b. -
Page 25: Memory Modules
2. Install the: Heat sink blower Side cover 3. Follow the procedure in After working inside your computer. Memory modules Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Heat sink blower 3. -
Page 26: Installing Memory Module
Installing memory module 1. To install the memory module: a. Align the notch on the memory module with the tab on the memory module connector. b. Insert the memory module into the memory module socket [1] and press it until it clicks into place [2]. Removing and installing components... -
Page 27: Heat Sink
2. Install the: Heat sink blower Side cover 3. Follow the procedure in After working inside your computer. Heat sink Removing heatsink 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover 2.5 inch hard drive assembly Heatsink fan 3. -
Page 28: Installing Heatsink
Installing heatsink 1. To install the heatsink: a. Place the heatsink on the processor [1]. b. Tighten the four (M3) captive screws to secure the heat sink to the system board [2]. Removing and installing components... -
Page 29: Processor
2. Install the: Heatsink fan 2.5–inch hard drive assembly Side cover 3. Follow the procedure in After working inside your computer. Processor Removing processor 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: Side cover 2.5 inch hard drive assembly Heat sink blower Heat sink 3. -
Page 30: Installing Processor
NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor to avoid damage to the processor contacts. Touch only the side edges of the processor. Installing processor 1. -
Page 31: Wlan Card
2. Install the: Heat sink Heat sink blower 2.5–inch hard drive assembly Side cover 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer. 2. - Page 32 3. Remove the: Side cover 2.5 inch hard drive assembly 4. To remove the WLAN card: a. Remove the single (M2X3.5) screw that secures the plastic tab to the WLAN card [1]. b. Remove the plastic tab to access the WLAN antenna cables [2]. c.
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Page 33: Installing The Wlan Card
Installing the WLAN card 1. To install the WLAN card: a. Insert the WLAN card into the connector on the system board [1]. b. Connect the WLAN antenna cables to the connectors on the WLAN card [2]. c. Place the plastic tab to secure the WLAN cables [3]. d. - Page 34 2. Install the: 2.5 inch hard drive assembly Side cover 3. To install the external antennae a. Tighten the antenna screw to install the antenna to the computer. Removing and installing components...
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Page 35: M.2 Pcie Ssd
4. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover 2.5 inch hard drive assembly 3. -
Page 36: Installing The M.2 Pcie Ssd
Installing the M.2 PCIe SSD NOTE: The instructions are applicable to M.2 SATA SSD also. 1. To install M.2 PCIe SSD: a. Insert the M.2 PCIe SSD to the connector in the system board [1]. b. Replace the single (M2X3.5) screw that secures the M.2 PCIe SSD to the system board [2]. Removing and installing components... -
Page 37: Coin-Cell Battery
2. Install the: 2.5 inch hard drive assembly Side cover 3. Follow the procedure in After working inside your computer. Coin-cell battery Removing coin cell battery 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover 3. -
Page 38: Installing Coin Cell Battery
Installing coin cell battery 1. To install the coin cell battery: a. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector on the system board [1]. b. -
Page 39: Optional Module
2. Install the Side cover 3. Follow the procedure in After working inside your computer. Optional module Removing optional module 1. Follow the procedure in Before working inside your computer. 2. Remove the : Side cover 2.5 inch hard drive assembly 3. - Page 40 c. Pull and lift the optional card away from the system. Removing and installing components...
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Page 41: Installing Optional Module
Installing optional module 1. To install the optional card: a. Place and align the optional card to its place in the system. b. Replace the two (M2X3.5) screws and two screws to secure the optional card to the system chassis [1,2] c. -
Page 42: System Board
2. Install the: Side cover 2.5 inch hard drive assembly 3. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover 2.5 hard drive assembly Heat sink blower WLAN... - Page 43 4. To remove the system board: a. Remove the two (M3x4) screws [1] and three (6-32x5.4) screws [2] that secure the system board to the system. Removing and installing components...
- Page 44 b. Lift the system board to disengage the connectors from the back of the computer [1]. c. Slide the system board away from the computer [2]. Removing and installing components...
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Page 45: Chapter 4: Troubleshooting
Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter. -
Page 46: Diagnostics
Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode. -
Page 47: Power-Supply Unit Built-In Self-Test
Power-Supply Unit Built-in Self-Test Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply unit of a desktop or all-in-one computer, see the knowledge base article 000125179 at www.dell.com/support. Troubleshooting... -
Page 48: Diagnostic Error Messages
If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer. - Page 49 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
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Page 50: System Error Messages
The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. -
Page 51: Recovering The Operating System
It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. -
Page 52: Backup Media And Recovery Options
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see... -
Page 53: Chapter 5: Getting Help
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.