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Dell W29C Service Manual
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Dell W29C Service Manual

Dell W29C Service Manual

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Inspiron 24 5411 All-in-One
Service Manual
Regulatory Model: W29C
Regulatory Type: W29C001
March 2022
Rev. A00

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Summary of Contents for Dell W29C

  • Page 1 Inspiron 24 5411 All-in-One Service Manual Regulatory Model: W29C Regulatory Type: W29C001 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working inside your computer..................6 Before working inside your computer..........................6 Safety instructions................................6 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................7 Transporting sensitive components..........................8 After working inside your computer..........................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list.....................................
  • Page 4 Fan......................................36 Removing the fan................................ 36 Installing the fan................................37 Speakers....................................38 Removing the speakers..............................38 Installing the speakers..............................39 Coin-cell battery................................40 Removing the coin-cell battery..........................40 Installing the coin-cell battery...........................41 Heat sink....................................42 Removing the heat sink..............................42 Installing the heat sink..............................43 Media-card reader................................44 Removing the media-card reader..........................
  • Page 5 Updating the BIOS using the USB drive in Windows..................82 Updating the BIOS from the F12 One-Time boot menu..................82 Chapter 5: Troubleshooting......................83 Locate the Service Tag or Express Service Code of your Dell computer ..........83 Diagnostics..................................83 SupportAssist diagnostics............................... 84 Built-in self-test (BIST)..............................84 LCD Built-in Self Test (BIST)...........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Electrostatic Discharge-Esd Protection

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ●...

  • Page 11: Major Components Of Inspiron 24 5411 All-In-One

    Table 1. Screw list (continued) Component Screw type Quantity Screw image Retractable-camera assembly M3x5 M2x3.5 Media-card reader M3x3.5 Power-button board M3x5 System board M3x5 Microphones M2x3.5 Display panel M3x5 Display panel M3x3 Base panel M3x5 Major components of Inspiron 24 5411 All-in-One The following image shows the major components of Inspiron 24 5411 All-in-One.
  • Page 12 1. Back cover 2. I/O cover 3. Right-side stand 4. Left-side stand 5. Antennas 6. Heat sink 7. Microphone module 8. Fan 9. Speakers 10. Middle panel 11. Display panel 12. Power-button board with cable 13. Display hinges 14. Media-card reader 15.

  • Page 13: Stand

    NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Stand Removing the stand...

  • Page 14: Installing The Stand

    Steps 1. Locate the tab on the stand, and push a scribe into the tab to release the stand from the display-assembly base. 2. Lift the stand off the display-assembly base. Installing the stand Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: The following procedure is applicable for both Y stand and Isosceles stand.

  • Page 15: Back Cover

    Insert the stands into the slots on the back cover until they snap into place on the display-assembly base. Next steps Follow the procedure in After working inside your computer. Back cover Removing the back cover Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 16: Installing The Back Cover

    Steps 1. Place your palm in the middle of the back cover, and then pry the back cover from the display-assembly base starting from the top corners. 2. Remove the back cover from the display-assembly base. Installing the back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 17: I/O Cover

    Steps Align the slots on the back cover with the slots on the computer, and press along the side to snap the back cover into place. Next steps 1. Follow the procedure in After working inside your computer. I/O cover Removing the I/O cover Prerequisites 1.

  • Page 18: Installing The I/O Cover

    Steps 1. Remove the five screws (M3x5) that secure the I/O cover to the display-assembly base. 2. Lift the I/O cover off the display-assembly base. Installing the I/O cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the I/O cover and provides a visual representation of the installation procedure.

  • Page 19: Hinges

    Steps 1. Align the screw holes on the I/O cover with the screw holes on the display-assembly base. 2. Replace the five screws (M3x5) that secure the I/O cover to the display-assembly base and snap the I/O cover back into place.

  • Page 20: Installing The Display Hinges

    Steps 1. Remove the 10 screws (M3x5) that secure the right and left display hinges to the display-assembly base. 2. Lift the display hinges off the display-assembly base. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: For replacement of stand or display hinges, the replacement kit is shipped with both stand and display hinges, and you must replace both of these components together.

  • Page 21: Hard Drive

    Steps 1. Align the screw holes on the display hinges with the screw holes on the display-assembly base. 2. Replace the 10 screws (M3x5) that secure the display hinges to the display-assembly base. Next steps 1. Install the cover. 2. Install the back cover.

  • Page 22: Installing The Hard Drive

    Steps 1. Remove the screw (M3x5) that secures the hard-drive assembly to the display-assembly base. 2. Slide the hard-drive assembly away from the hard-drive slot on the display-assembly base. 3. Remove the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. 4.

  • Page 23: System-Board Shield

    Steps 1. Align the screw holes on the hard drive with the screw holes on the hard-drive bracket. 2. Replace the four screws (M3x3.5) that secure the hard-drive bracket to the hard drive. 3. Slide the hard-drive assembly into the slot on the display-assembly base. 4.

  • Page 24: Installing The System-Board Shield

    Steps 1. Remove the four screws (M3x5) that secure the system-board shield to the display-assembly base. 2. Lift the system-board shield off the display-assembly base. Installing the system-board shield Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system-board shield and provides a visual representation of the installation procedure.

  • Page 25: Memory Module

    Steps 1. Align the slots on the system-board shield with the ports on the computer. 2. Replace the four screws (M3x5) that secure the system-board shield to the display-assembly base. Next steps 1. Install the cover. 2. Install the back cover.

  • Page 26: Installing The Memory Module

    Steps 1. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. NOTE: Repeat steps 1 and 2 if you want to remove the other memory module. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 27: Wireless Card

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 28: Installing The Wireless Card

    Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the wireless card. 2. Slide and lift the wireless-card bracket off the wireless card. 3. Disconnect the antenna cables from the wireless card. 4. Slide and remove the wireless card from the wireless-card slot. Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 29 Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black...

  • Page 30: Solid-State Drive

    Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the system-board shield. About this task NOTE: The M.2 card installed on your computer will depend on the configuration ordered.
  • Page 31 If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ●...

  • Page 32: Removing The M.2 2280 Solid-State Drive

    3. Slide the solid-state drive into the M.2 card slot on the system board. 4. Replace the screw (M2x3.5) that secures the solid-state drive to the system board. Next steps 1. Install the system-board shield. 2. Install the cover. 3. Install the back cover.

  • Page 33: Installing The M.2 2280 Solid-State Drive

    Installing the M.2 2280 solid-state drive Prerequisites CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ●...

  • Page 34: Retractable-Camera Assembly

    Steps 1. Ensure that the thermal pad covering the M.2 2280 slot on the system board is in place. 2. Align the notch on the solid-state drive with the tab on the M.2 card slot. 3. Slide the solid-state drive into the M.2 card slot on the system board. 4.

  • Page 35: Installing The Retractable-Camera Assembly

    Steps 1. Disconnect the camera cable from the system board. 2. Peel the tape that secures the camera cable to the display-assembly base. 3. Remove the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. 4. Remove the retractable-camera assembly from the display-assembly base. Installing the retractable-camera assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 36: Fan

    Steps 1. Slide and place the retractable-camera assembly on the display-assembly base. 2. Replace the two screws (M3x5) that secure the retractable-camera assembly to the display-assembly base. 3. Adhere the tape that secures the camera cable to the display-assembly base. 4.

  • Page 37: Installing The Fan

    Steps 1. Disconnect the fan cable from the system board. 2. Remove the fan cable from the routing guides on the display-assembly base. 3. Remove the three screws (M2x3.5) that secure the fan to the display-assembly base. 4. Lift the fan, along with its cable, off the display-assembly base. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 38: Speakers

    Steps 1. Align the screw holes on the fan with the screw holes on the display-assembly base. 2. Replace the three screws (M2x3.5) that secure the fan to the display-assembly base. 3. Route the fan cable through the routing guides on the display-assembly base. 4.

  • Page 39: Installing The Speakers

    Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cable from the routing guides on the display-assembly base. 3. Lift the speakers along with the cable off the display-assembly base. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speakers and provides a visual representation of the installation procedure.

  • Page 40: Coin-Cell Battery

    Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots on the display-assembly base. 2. Route the speaker cable through the routing guide on display-assembly base. 3. Connect the speaker cable to the system board. Next steps 1.

  • Page 41: Installing The Coin-Cell Battery

    Steps 1. Press the metal tab to release the coin-cell battery from the coin-cell battery socket. 2. Lift the coin-cell battery from the coin-cell battery socket. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 42: Heat Sink

    Steps With the positive-side facing up, insert the coin-cell battery into the battery socket on the system board and snap the battery into place. Next steps 1. Install the system-board shield. 2. Install the cover. 3. Install the back cover. 4.

  • Page 43: Installing The Heat Sink

    Steps 1. In reverse sequential order (5>4>3>2>1), loosen the five captive screws (M2x3) that secure the heat sink to the system board and the display-assembly base. 2. Lift the heat sink off the system board and display-assembly base. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: Media-Card Reader

    Steps 1. Align the screw holes on the heat sink with the screw holes on the system board and the display-assembly base. 2. In sequential order (1>2>3>4>5), tighten the five captive screws (M2x3) that secure the heat sink to the system board and display-assembly base.

  • Page 45: Installing The Media-Card Reader

    Steps 1. Remove the screw (M3x3.5) that secures the media-card reader to the display-assembly base. 2. Open the latch and disconnect the media-card reader cable from the system board. 3. Gently slide and remove the media-card reader, along with its cable, from the media-card reader slot. Installing the media-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 46: Power-Button Board

    Steps 1. Slide the media-card reader under the system board and align the screw hole on the media-card reader with the screw hole on the display-assembly base. NOTE: Ensure that the media-card reader cable stays above the system board. 2. Connect the media-card reader cable to the system board and close the latch to secure the cable. 3.

  • Page 47: Installing The Power-Button Board

    Steps 1. Remove the five screws (M3x5) that secure the left display hinge to the display-assembly base. 2. Remove the screw (M3x5) that secures the power-button board to the display-assembly base. 3. Peel the tape that secures the power-button board cable to the power-button board. 4.
  • Page 48 Steps 1. Connect the power-button board cable to the power-button board and close the latch to secure the cable. 2. Using the alignment tabs as reference, align and place the power-button board in the slot on the display-assembly base. 3. Replace the screw (M3x5) that secures the power-button board to the display-assembly base. 4.

  • Page 49: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
  • Page 50 Figure 1. System-board connectors 1. Solid-state drive slot 2. Touchscreen-cable connector (optional) 3. Camera-cable connector 4. Backlight-cable connector 5. Fan-cable connector 6. Coin-cell battery 7. Memory-module slot (DIMM1) 8. Memory-module slot (DIMM2) 9. Speaker-cable connector 10. Microphone-module cable connector 11. Media-card reader cable connector 12.
  • Page 51 Removing and installing components...

  • Page 52: Installing The System Board

    Steps 1. Disconnect the touchscreen cable from the system board. NOTE: This cable is only available on computers that support touch option. 2. Disconnect the camera cable from the system board. 3. Disconnect the backlight cable from the system board. 4.
  • Page 53 Figure 2. System-board connectors 1. Solid-state drive slot 2. Touchscreen-cable connector (optional) 3. Camera-cable connector 4. Backlight-cable connector 5. Fan-cable connector 6. Coin-cell battery 7. Memory-module slot (DIMM1) 8. Memory-module slot (DIMM2) 9. Speaker-cable connector 10. Microphone-module cable connector 11. Media-card reader cable connector 12.
  • Page 54 Removing and installing components...
  • Page 55 Steps 1. Align the screw holes on the system board with the screw holes on the display-assembly base. 2. Replace the six screws (M3x5) that secure the system board to the display-assembly base. 3. Replace the solid-state drive screw mount (M3x4) that secures the system board to the display-assembly base. 4.

  • Page 56: Microphones

    10. Follow the procedure in After working inside your computer. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.

  • Page 57: Installing The Microphones

    Steps 1. Remove the four screws (M2X3.5) that secure the microphone module to the display-assembly base. 2. Peel the tape that secures the microphone cable to the display-assembly base. 3. Remove the microphone cable from the routing guides on the display-assembly base. 4.
  • Page 58 Steps 1. Align and place the microphone module into the slot on the display-assembly base. 2. Replace the four screws (M2X3.5) that secure the microphone module to the display-assembly base. 3. Route the microphone cable through the routing guides on the display-assembly base. 4.

  • Page 59: Antennas

    Antennas Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the hard drive. 6. Remove the system-board shield. 7. Remove the media-card reader.

  • Page 60: Installing The Antennas

    Installing the antennas Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the antennas and provides a visual representation of the installation procedure. NOTE: Note the location of the antenna modules printed on the display-assembly base as ANT-B (black) and ANT-W (white).

  • Page 61: Display Panel

    Display panel Removing the display panel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the hard drive. 6. Remove the system-board shield. 7.
  • Page 62 Steps 1. Remove the 10 screws (M3x5) that secure the display panel to the display-assembly base. 2. Remove the five screws (M3x3) that secure the display panel to the display-assembly base. 3. Place the computer in an upright position. 4. Holding the top corner, push the display panel away from the display-assembly base using the push holes available on the display-assembly base.

  • Page 63: Installing The Display Panel

    Installing the display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of display panel and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 64 Steps 1. Slide and insert the display panel into the slot on the display-assembly base. 2. Route the display-backlight cable, touchscreen cable, and display cable on the display panel through the slots on the display-assembly base. 3. Place the display-assembly base on a clean and flat surface with the display panel facing down. 4.

  • Page 65: Base Panel

    Base panel Removing the base panel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the stand. 3. Remove the back cover. 4. Remove the cover. 5. Remove the hard drive. 6. Remove the system-board shield. 7.
  • Page 66 Steps 1. Remove the 13 screws (M3x5) that secure the base panel to the display-assembly base. Removing and installing components...

  • Page 67: Installing The Base Panel

    2. Place the base panel in an upright position. 3. Remove the base panel and lift the base panel off the display-assembly base. Installing the base panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the base panel and provides a visual representation of the installation procedure.
  • Page 68 Steps 1. Place the base panel in an upright position and align the screw holes on the base panel with the screw holes on the display-assembly base. 2. Replace the 13 screws (M3x5) that secures the base panel to the display-assembly base. Next steps 1.

  • Page 69: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 70: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key...

  • Page 71: One Time Boot Menu

    ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
  • Page 72 Table 4. System setup options—System information menu (continued) Overview Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Processor L2 Cache Displays the processor L2 Cache size.
  • Page 73 Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration Default: ON Secure Boot Mode Changes to the Secure Boot operation mode. Allows to switch between Deployed Mode and Audit Mode. Default: Deployed Mode Expert Key Management Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified.
  • Page 74 Table 7. System setup options—Storage menu (continued) Storage Storage Interface Port Enablement Enables or disables the onboard drives. Default: ON SMART Reporting Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology (SMART). Default: OFF Drive Information Displays the information of various onboard drives. Table 8.
  • Page 75 Table 10. System setup options—Power menu Power USB PowerShare Enable USB PowerShare Enables or disables USB PowerShare. Default: OFF USB Wake Support Enable USB Wake Support Enables or disables USB Wake Support. Default: ON AC Behavior AC Recovery Enables to recover the last power state. Default: Power Off Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
  • Page 76 Table 11. System setup options—Security menu (continued) Security Data Wipe on Next Boot When enabled, the BIOS will schedule a data wipe cycle for all storage devices connected to the system board on the next reboot. Default: OFF Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software.
  • Page 77 Enables or disables cloud Service OS recovery if the main OS fails to boot within the number of failures equal or greater than the value specified by Dell Auto OS Recovery Threshold, and local Service does not boot, or is not installed.
  • Page 78 Table 14. System setup options—System Management menu (continued) System Management Auto On Time Controls automatic powering up of system for defined days and times. Default: Disabled First Power On Date Set Ownership date Enables to set the ownership date. Default: OFF Diagnostics OS Agent Requests Enables OS agent requests.
  • Page 79 Table 17. System setup options—Virtualization menu (continued) Virtualization Enable Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM). (VT) Default: ON VT for Direct I/O Enable Intel VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT- d).

  • Page 80: System And Setup Password

    System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.

  • Page 81: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 82: Updating The Bios Using The Usb Drive In Windows

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 83: Chapter 5: Troubleshooting

    Locate the Service Tag or Express Service Code of your Dell computer Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.

  • Page 84: Supportassist Diagnostics

    LCD Built-in Self Test (BIST) Dell All-in-One (AIO) have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell AIO or with the video card (GPU) and PC settings.

  • Page 85: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 86 5. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 www.dell.com/support. Troubleshooting...

  • Page 87: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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Inspiron 24 5411 all-in-one

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