Page 1 DIGITAL FULL COLOR PRINTER MX-C528P User's Guide January 2023 Machine type: 5030 Models:...
Page 2: Table Of Contents
Contents Contents Safety information..................5 Conventions................................5 Product statements............................. 5 Learn about the printer................8 Finding the printer serial number........................8 Printer conﬁgurations............................8 Using the control panel............................9 Understanding the status of the indicator light................... 9 Selecting paper..............................10 Set up, install, and conﬁgure..............18 Selecting a location for the printer........................
Page 3 Contents Printing conﬁdential and other held jobs....................63 Printing a font sample list..........................64 Printing a directory list............................. 64 Placing separator sheets between copies....................64 Canceling a print job............................64 Adjusting toner darkness..........................64 Use printer menus..................65 Menu map................................65 Device..................................
Page 4 Contents Clearing jams..............................180 Network connection problems........................190 Hardware options problems......................... 192 Issues with supplies............................193 Paper feed problems............................193 Color quality problems........................... 196 Contacting your dealer...........................198 Notices......................199 Index......................208...
Page 5: Safety Information
Safety information Safety information Conventions Note: A note identiﬁes information that could help you. Warning: A warning identiﬁes something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury.
Page 6 Safety information CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports. CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 7 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 8: Learn About The Printer
Learn about the printer Learn about the printer Finding the printer serial number Open door A. Locate the serial number. Printer conﬁgurations CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. You can conﬁgure your printer by adding four optional 550‑sheet trays.
Page 9: Using The Control Panel
Learn about the printer Standard bin 650-sheet duo tray Note: The tray is composed of a 550‑sheet tray and a 100‑sheet multipurpose feeder. Optional 550‑sheet trays Control panel Using the control panel Control panel part Function Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for ﬁve seconds.
Page 10: Selecting Paper
Learn about the printer Selecting paper Paper guidelines Use the appropriate paper to prevent jams and help ensure trouble‑free printing. • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package.
Page 11 Learn about the printer Fiber content Most high‑quality xerographic paper is made from 100 percent chemically treated pulped wood. This content provides the paper with a high degree of stability, resulting in fewer paper feeding problems and better print quality. Paper containing ﬁbers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 12 Learn about the printer • Print samples on preprinted forms and letterheads considered for use before buying large quantities. This action determines whether the ink in the preprinted form or letterhead affects print quality. • When in doubt, contact your paper supplier. •...
Page 13 Learn about the printer 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder Hagaki 100 x 148 mm (3.94 x 5.83 in.) JIS B5 182 x 257 mm (7.17 x 10.1 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Letter 215.9 x 279.4 mm...
Page 14 Learn about the printer 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder 7 3/4 Envelope 98.4 x 190.5 mm (3.875 x 7.5 in.) 9 Envelope 98.4 x 225.4 mm (3.875 x 8.875 in.) 10 Envelope 104.8 x 241.3 mm (4.125 x 9.5 in.)
Page 15 Learn about the printer 650‑sheet duo tray 550‑sheet 100‑sheet Paper size Optional 550‑sheet tray Two‑sided printing tray multipurpose feeder DL Envelope 110 x 220 mm (4.33 x 8.66 in.) Monarch 98.4 x 190.5 mm (3.9 x 7.5 in.) Other Envelope 98.4 x 162 mm to 176 x 250 mm (3.87 x 6.38 in.
Page 16 Learn about the printer 650‑sheet duo tray Optional 550‑sheet Paper type Two‑sided printing 550‑sheet tray 100‑sheet tray multipurpose feeder Colored Paper Light Heavy Rough/Cotton Transparency Custom Type [x] Notes: • Labels, envelopes, and card stock always print at reduced speed. •...
Page 17 Learn about the printer • Two‑sided printing supports paper weight from 60–162 g/m (16–43‑lb bond) paper. • 100% cotton content maximum weight is 90 g/m (24‑lb bond).
Page 18: Set Up, Install, And Configure
Set up, install, and conﬁgure Set up, install, and conﬁgure Selecting a location for the printer • Leave enough room to open trays, covers, and doors and to install hardware options. • Set up the printer near an electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 19: Attaching Cables
Set up, install, and conﬁgure Front 508 mm (20 in.) Left side 127 mm (5 in.) Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 20 Set up, install, and conﬁgure Icon Function Stop or Cancel button Stop the current printer task. Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message and how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 21 Set up, install, and conﬁgure • To customize an app name, select the app name, click Edit, and then assign a name. • To restore the name of an app, select the app name, click Edit, and then select Restore app label. •...
Page 22: Managing Contacts
Set up, install, and conﬁgure Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks >...
Page 23: Setting Up And Using The Accessibility Features
Set up, install, and conﬁgure • To edit contact information, touch the contact name. • To create a group, touch on top of the screen, and then touch Create Group. If necessary, specify a login method to allow application access. •...
Page 24 Set up, install, and conﬁgure Navigating the screen using gestures Notes: • Most of the gestures are applicable only when Voice Guidance is activated. • Enable Magniﬁcation to use the zoom and pan gestures. • Use a physical keyboard to type characters and adjust certain settings. Gesture Function Swipe left then up using one ﬁnger...
Page 25: Loading Paper And Specialty Media
Set up, install, and conﬁgure Enabling Magniﬁcation mode In one motion and using one ﬁnger, slowly swipe left then up on the display until you hear a voice message. Note: For printer models without built-in speakers, use headphones to hear the message. Using two ﬁngers, do the following: Touch Magniﬁcation mode.
Page 26 Set up, install, and conﬁgure Adjust the guides to match the size of the paper that you are loading. Note: Use the indicators on the bottom of the tray to position the guides.
Page 27 Set up, install, and conﬁgure Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side faceup. • For one‑sided printing, load letterhead faceup with the header toward the front of the tray. • For two‑sided printing, load letterhead facedown with the header toward the back of the tray.
Page 28 Set up, install, and conﬁgure • For envelopes and other specialty media, make sure that the stack height is below the dashed line. Overﬁlling may cause paper jams. Insert the tray. If necessary, set the paper size and type to match the paper loaded in the tray.
Page 29 Set up, install, and conﬁgure Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading.
Page 30 Set up, install, and conﬁgure Load the paper. • Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst. • Load envelope with the ﬂap side up and against the right side of the paper guide. Load European envelopes with the ﬂap entering the printer ﬁrst.
Page 31: Installing And Updating Software, Drivers, And Firmware
Set up, install, and conﬁgure From the Paper menu in the control panel, set the paper size and type to match the paper loaded in the multipurpose feeder. Linking trays From the home screen, touch Settings > Paper > Tray Conﬁguration > select a paper source. Set the same paper size and paper type for the trays that you are linking.
Page 32 Set up, install, and conﬁgure Adding printers to a computer Before you begin, do one of the following: • Connect the printer and the computer to the same network. For more information on connecting the printer to a network, see “Connecting the printer to a Wi‑Fi network”...
Page 33 Set up, install, and conﬁgure Updating ﬁrmware To enhance printer performance and ﬁx issues, update the printer ﬁrmware regularly. Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 34: Installing Hardware Options
Set up, install, and conﬁgure For Macintosh users From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. Navigate to the list of hardware options, and then add any installed options. Apply the changes. Installing hardware options Available internal options •...
Page 35 Set up, install, and conﬁgure Unpack the optional tray, and then remove all the packing material. Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Install the printer on top of the optional tray until it clicks into place.
Page 36 Set up, install, and conﬁgure Installing the intelligent storage drive CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 37 Set up, install, and conﬁgure Locate the ISD connector. Insert the card to the ISD connector.
Page 38 Set up, install, and conﬁgure Attach the controller board access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 39 Set up, install, and conﬁgure Installing the Trusted Platform Module CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 40 Set up, install, and conﬁgure Unpack the Trusted Platform Module.
Page 41 Set up, install, and conﬁgure Locate the TPM connector. Attach the module to the TPM connector.
Page 42 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 43 Set up, install, and conﬁgure Installing a printer hard disk CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 44 Set up, install, and conﬁgure Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 45 Set up, install, and conﬁgure...
Page 46 Set up, install, and conﬁgure Attach the controller board shield. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 47 Set up, install, and conﬁgure Installing wireless modules Installing MarkNet N8370 Wireless Print Server CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 48 Set up, install, and conﬁgure...
Page 49 Set up, install, and conﬁgure Install the wireless module into its housing.
Page 50 Set up, install, and conﬁgure Attach the wireless module to the controller board shield.
Page 51 Set up, install, and conﬁgure Connect the wireless assembly to the ISP connector in the controller board.
Page 52 Set up, install, and conﬁgure Attach the controller board shield.
Page 53 Set up, install, and conﬁgure Attach the NFC card. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 54 Set up, install, and conﬁgure • The module is best bonded to the printer after 72 hours. Check for a gap between the module and the printer, then attach the spacer module if necessary. Attach the NFC card. Turn on the printer.
Page 55: Networking
Set up, install, and conﬁgure Networking Connecting the printer to a Wi‑Fi network Before you begin, make sure that: • A wireless module is installed in your printer. For more information, see the Installing wireless modules section. • Active Adapter is set to Auto. From the home screen, touch Settings > Network/Ports > Network Overview >...
Page 56 Set up, install, and conﬁgure Conﬁguring Wi‑Fi Direct ® Wi-Fi Direct allows wireless devices to connect directly to a Wi-Fi Direct‑enabled printer without using an access point (wireless router). Before you begin, make sure that a wireless module is installed on your printer. For more information, see the Installing wireless modules section.
Page 57 Set up, install, and conﬁgure Connecting a computer to the printer Before connecting your computer, make sure that Wi‑Fi Direct has been conﬁgured. For more information, see “Conﬁguring Wi‑Fi Direct” on page For Windows users Open the printers folder, and then click Add a printer or scanner. Click Show Wi-Fi Direct printers, and then select the printer Wi‑Fi Direct name.
Page 58: Secure The Printer
Secure the printer Secure the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 59: Restoring Factory Default Settings
Secure the printer Restoring factory default settings From the home screen, touch Settings > Device > Restore Factory Defaults. Touch Restore Settings > select the settings that you want to restore > RESTORE. Start the operation. Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory (RAM)
Page 60: Print
Print Print Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. From the document that you are trying to print, open the Print dialog. If necessary, adjust the settings. Print the document.
Page 61: Printing From A Flash Drive
Print Printing from a mobile device using Wi‑Fi Direct® ® Wi‑Fi Direct is a printing service that lets you print to any Wi‑Fi Direct‑ready printer. Note: Make sure that the mobile device is connected to the printer wireless network. For more information, “Connecting a mobile device to the printer”...
Page 62: Supported Flash Drives And File Types
Print Warning—Potential Damage: To avoid loss of data or printer malfunction, do not touch the ﬂash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Supported ﬂash drives and ﬁle types Flash drives Notes: –...
Page 63: Printing Confidential And Other Held Jobs
Print Setting Description Max Invalid PIN Set the limit for entering an invalid PIN. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set an individual expiration time for each held job before it is automatically deleted from Expiration the printer memory, hard disk, or intelligent storage drive.
Page 64: Printing A Font Sample List
Print Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential > enter the PIN > select the print job > Print. Using the print driver With a document open, choose File > Print. Select a printer, and then from the drop-down menu following the Orientation menu, choose Print and Hold.
Page 65: Use Printer Menus
Use printer menus Use printer menus Menu map Device • • Preferences Accessibility • • Eco‑Mode Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Home Screen Customization • • Power Management About this Printer • Anonymous Data Collection Print •...
Page 66: Device
Use printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 67 Use printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Disabled Enabled* Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs out a user account 5–300 (60*) automatically.
Page 68 Use printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the e‑mail settings of the printer. E‑mail Setup Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*) Use SSL/TLS (Disabled)*...
Page 69 Use printer menus Menu item Description Error Prevention Show a read‑only information of the reboot counter. Auto Reboot Auto Reboot Counter Error Prevention Reset the counter for auto reboot. Auto Reboot Reset Auto Reboot Counter Error Prevention Set the printer to show a message when a short paper error occurs.
Page 70 Use printer menus Menu item Description Timeouts Set the time before the printer turns off. Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month Timeouts Set Hibernate Timeout to turn off the printer while an active Ethernet connection exists.
Page 71 Use printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Note: Appears only when a keyboard is attached to the printer. Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen.
Page 72 Use printer menus Menu item Description Tray Conﬁguration Display a message that lets the user change the paper size and paper type settings after inserting the tray. Show Tray Insert Message Only for unknown sizes* Always Tray Conﬁguration Determine the default loading orientation for the A5 size paper in all paper sources.
Page 73 Use printer menus Menu item Description Supply Usage And Counters Adjust the amount of color coverage for each printing range. Tiered Coverage Ranges Printer Emulations Set the printer to recognize and use the PPDS data stream. PPDS Emulation Off* Printer Emulations Set the printer to recognize and use the PS data stream.
Page 74 Use printer menus Menu item Description Device Operations Change the amount of noise that the printer produces. Quiet Mode Note: Enabling this setting slows down the overall Off* performance of the printer. Device Operations Enable access to the printer menus from the control panel. Panel Menus Device Operations Set the printer to operate in a special mode, in which it attempts...
Page 75: Print
Use printer menus Home Screen Customization Note: This menu appears only in the Embedded Web Server. Menu Description Status/Supplies Specify which icons to show on the home screen. Job Queue Settings Address Book USB Drive Held Jobs About this Printer Menu item Description Asset Tag...
Page 76 Use printer menus Menu item Description Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job. Off (1,1,1,2,2,2) On (1,2,1,2,1,2)* Separator Sheets...
Page 77 Use printer menus Setup Menu item Description Printer Language Set the printer language. PCL Emulation Note: Setting a printer language default does not prevent a software PS Emulation* program from sending print jobs that use another printer language. Job Waiting Preserve print jobs requiring supplies so that jobs not requiring the missing supplies can print.
Page 78 Use printer menus Menu item Description Print All Order Specify the order when you choose to print all held and conﬁdential jobs. Alphabetical* Note: This menu item appears only when a hard disk or an ISD is Newest First installed. Oldest First Note: An asterisk (*) next to a value indicates the factory default setting.
Page 79 Use printer menus Advanced Imaging Menu item Description Color Balance Adjust the amount of toner that is used for each color. Cyan (0*) Magenta (0*) Yellow (0*) Black (0*) Color Balance Reset all color settings to their default values. Reset Defaults Color Correction Modify the color settings used to print documents.
Page 80 Use printer menus Menu item Description Log Action at Near Full Specify how the printer responds when the hard disk or ISD is nearly full. None* E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post &...
Page 81 Use printer menus PostScript Menu item Description Print PS Error Print a page that describes the PostScript® error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Minimum Line Width Set the minimum stroke width.
Page 82 Use printer menus Menu item Description Symbol Set Specify the symbol set for each font name. [List of available symbol set] (10U Note: A symbol set is a set of alphabetic and numeric characters, PC‑8*) punctuation, and special symbols. Symbol sets support the different languages or speciﬁc programs such as math symbols for scientiﬁc text.
Page 83 Use printer menus Menu item Description Tray Renumber Restore the tray renumber values to their factory defaults. Restore Defaults Print Timeout Set the printer to end a print job after it has been idle for the speciﬁed amount of time. On* (90 seconds) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 84: Paper
Use printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multipurpose Feeder Manual Paper...
Page 85: Usb Drive
Use printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3.5–19 inches (14*) 88.9–482.6 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 86 Use printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Color Print a ﬂash drive ﬁle in color. Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 87: Network/Ports
Use printer menus Menu item Description Separator Sheets Insert blank separator sheets when printing. Off* Between Copies Between Jobs Between Pages Separator Sheet Source Specify the paper source for the separator sheet. Tray [x] (1*) Multipurpose Feeder Blank Pages Print blank pages in a print job. Do Not Print* Print Note: An asterisk (*) next to a value indicates the factory default setting.
Page 88 Use printer menus Menu item Description Enable Network Connections Enable the printer to connect to a network. Enable LLDP Enable Link Layer Discovery Protocol (LLDP) in the printer. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter.
Page 89 Use printer menus Menu item Description Wireless Security Mode Set the security mode for connecting the printer to Wi‑Fi devices. Disabled* WPA2/WPA-Personal WPA2-Personal WPA2/WPA3 ‑ Personal WPA3 ‑ Personal 802.1x - RADIUS WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). AES* Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal.
Page 90 Use printer menus Menu item Description Network Address View the network addresses. PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 91 Use printer menus Menu item Description Auto‑Accept Push Button Accept requests to connect to the network automatically. Requests Note: Accepting clients automatically is not secured. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Ethernet Menu item Description Network Speed...
Page 92 Use printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • Auto processes print jobs from computers using either Windows or Macintosh operating systems. • Off ﬁlters PostScript print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 93 Use printer menus Menu item Description Enable mDNS Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP.
Page 94 Use printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials...
Page 95 Use printer menus Menu item Description Enable IPSec Enable Internet Protocol Security (IPSec). Off* Base Conﬁguration Set the IPSec base conﬁguration. Default* Note: This menu item appears only when Enable IPSec is set to Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration.
Page 96 Use printer menus 802.1x Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* 802.1x Authentication Conﬁgure the settings for authenticating the 802.1x connection. Device Login Name Device Login Password Validate Serve Certiﬁcate (On*)
Page 97 Use printer menus HTTP/FTP Settings Menu item Description Proxy Conﬁgure the HTTP and FTP server settings. HTPP Proxy IP Address HTTP Default IP Port FTP Proxy IP Address FTP Default IP Port Authentication User Name Password Local Domains Other Settings Access the Embedded Web Server to monitor and manage the printer.
Page 98 Use printer menus Menu item Description PCL SmartSwitch Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Note: When this setting is disabled, the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 99: Security
Use printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Color Printing Held Jobs Access Use Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP)
Page 100 Use printer menus Local Accounts Menu item Description Manage Groups/Permissions Show a list of all saved groups in the printer. Add User Create local accounts and specify their access to the printer functions, administrative menus, printer management options, and applications. User Name/Password User Name Password...
Page 101 Use printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 102 Use printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries. Off* Log Full Behavior Resolve log storage issues when the log ﬁlls its allotted memory.
Page 103 Use printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 104 Use printer menus Menu item Description Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to keep all documents with the same ﬁle name. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Disk Encryption Note: This menu appears only when a hard disk or an intelligent storage drive is installed.
Page 105: Reports
Use printer menus Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access. Print Permission Let the user log in before printing.
Page 106: Troubleshooting
Use printer menus Menu item Description Proﬁles List Print a list of proﬁles that are stored in the printer. Asset Report Print a diagnostic tool for print problems. Note: To avoid clipping the content, print the report on letter‑ or A4‑size paper.
Page 107: Maintain The Printer
Maintain the printer Maintain the printer Checking the status of parts and supplies From the home screen, touch Status/Supplies. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 108: Viewing Reports
Maintain the printer Viewing reports From the home screen, touch Settings > Reports. Select the report that you want to view. Ordering parts and supplies Note: All life estimates for printer supplies assume printing on letter‑ or A4‑size plain paper. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Page 109: Replacing Parts And Supplies
Maintain the printer Replacing parts and supplies Replacing a toner cartridge Open door B.
Page 110 Maintain the printer Remove the used toner cartridge. Unpack the new toner cartridge.
Page 111 Maintain the printer Insert the new toner cartridge. Close door B.
Page 112 Maintain the printer Replacing the black imaging unit Open door B.
Page 113 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 114 Maintain the printer Remove the toner cartridges.
Page 115 Maintain the printer Disconnect the imaging kit cable.
Page 116 Maintain the printer Remove the imaging kit. Note: To avoid scratching the imaging kit or damaging the photoconductor drum, place the imaging kit in an uplifted position.
Page 117 Maintain the printer Remove the used black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 118 Maintain the printer Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging kit. Doing so may affect the quality of future print jobs. Unpack the new black imaging unit. Insert the new black imaging unit into the imaging kit.
Page 119 Maintain the printer Insert the imaging kit.
Page 120 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 121 Maintain the printer Replacing the color imaging kit Open door B.
Page 122 Maintain the printer Remove the waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position.
Page 123 Maintain the printer Remove the toner cartridges.
Page 124 Maintain the printer Disconnect the imaging kit cable.
Page 125 Maintain the printer Remove the used imaging kit.
Page 126 Maintain the printer Remove the black imaging unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 127 Maintain the printer Unpack the new imaging kit. Note: The imaging kit includes the imaging kit and the cyan, magenta, and yellow developer units.
Page 128 Maintain the printer Insert the black imaging unit into the new imaging kit.
Page 129 Maintain the printer Insert the new imaging kit.
Page 130 Maintain the printer Connect the imaging kit cable. Insert the waste toner bottle. Insert the toner cartridges. Close door B.
Page 131 Maintain the printer Replacing the waste toner bottle Open door B.
Page 132 Maintain the printer Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. Unpack the new waste toner bottle. Insert the new waste toner bottle.
Page 133 Maintain the printer Close door B. Dispose the used waste toner bottle properly. Replacing the fuser Turn off the printer, and then unplug the power cord from the electrical outlet. Open door A, and then open door A1. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 134 Maintain the printer Remove the used fuser. Unpack the new fuser.
Page 135 Maintain the printer Insert the new fuser. Close door A1, and then close door A. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 136 Maintain the printer Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 137 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 138 Maintain the printer Insert the new pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 139 Maintain the printer Remove the used pick roller. Unpack the new pick roller. Warning—Potential Damage: To avoid damage and poor printer performance, make sure that your hands are clean when handling the parts.
Page 140 Maintain the printer Insert the new pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 141 Maintain the printer Remove the used separator bracket. Unpack the new separator bracket.
Page 142 Maintain the printer Insert the new separator bracket. Insert the tray. Resetting the maintenance counter From the home screen, touch Settings > Device > Maintenance > Conﬁguration Menu > Supply Usage And Counters. Touch Reset Maintenance Counter. Resetting the supply usage counters From the home screen, touch Settings >...
Page 143: Cleaning Printer Parts
Maintain the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 144 Maintain the printer Cleaning the pick tires Turn off the printer, and then unplug the power cord from the electrical outlet. Remove the tray.
Page 145 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick tires.
Page 146 Maintain the printer Insert the pick roller. Insert the tray. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 147 Maintain the printer Remove the pick roller. Apply isopropyl alcohol to a soft, lint-free cloth, and then wipe the pick roller.
Page 148: Saving Energy And Paper
Maintain the printer Insert the pick roller. Close the multipurpose feeder. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 149: Moving The Printer To Another Location
Maintain the printer Notes: • For Hibernate Timeout to work, set Hibernate Timeout on Connection to Hibernate. • The Embedded Web Server is disabled when the printer is in Hibernate mode. Adjusting the brightness of the display From the home screen, touch Settings > Device > Preferences. In the Screen Brightness menu, adjust the setting.
Page 150: Shipping The Printer
Maintain the printer • Make sure that your ﬁngers are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer When shipping the printer, use the original packaging or contact the place where you purchased the printer.
Page 151: Troubleshoot A Problem
Troubleshoot a problem Troubleshoot a problem Print quality problems Find the image that resembles the print quality problem you are having, and then click the link below it to read problem-solving steps. “Blank or white pages” on “Dark print” on page 153 “Ghost images”...
Page 152: Printing Problems
Troubleshoot a problem “Horizontal white lines” “Vertical white lines” on “Repeating defects” on on page 169 page 170 page 172 Printing problems Print quality is poor Blank or white pages Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting >...
Page 153 Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 154 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, reduce the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 155 Troubleshoot a problem Ghost images Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight.
Page 156 Troubleshoot a problem Gray or colored background Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved.
Page 157 Troubleshoot a problem Incorrect margins Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides in the tray to the correct position for the paper loaded.
Page 158 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust. Print the document. Is the print light? Step 2 Go to step 3.
Page 159 Troubleshoot a problem Action Step 7 Go to step 8. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 160 Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit. solved. Warning—Potential Damage: Do not expose the color imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the color imaging kit.
Page 161 Troubleshoot a problem Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
Page 162 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Adjust the guides in the tray to the correct position for the paper loaded.
Page 163 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Pull out the tray. Remove the paper, and then load paper from a fresh package.
Page 164 Troubleshoot a problem Action Contact your dealer. The problem is Remove the color imaging kit, and then remove the black solved. imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 165 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 166 Troubleshoot a problem Action Contact your dealer. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 167 Troubleshoot a problem Horizontal dark lines Notes: • Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. • If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2.
Page 168 Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Remove the color imaging kit, and then remove the black imaging unit. Warning—Potential Damage: Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes.
Page 169 Troubleshoot a problem Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do vertical dark lines appear on prints? Step 3 Contact your dealer.
Page 170 Troubleshoot a problem Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded in the tray.
Page 171 Troubleshoot a problem Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog.
Page 172 Troubleshoot a problem Repeating defects Note: Before solving the problem, print the quality sample pages to determine the cause of the repeating defects. From the home screen, touch Settings > Troubleshooting > Print Quality Test Pages. Action Step 1 Go to step 2. Go to step 3.
Page 173 Troubleshoot a problem Action Step 3 Take note of the The problem is distance, and then solved. Using the Maintenance Defect Ruler, measure the distance contact your dealer. between the repeating defects on the affected color page. Replace the supply item that matches the measurement on the affected color page.
Page 174 Troubleshoot a problem Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact your dealer.
Page 175 Troubleshoot a problem Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold tab, click Use Print and Hold, and then click Keep duplicate documents.
Page 176 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 177 Troubleshoot a problem Action Step 4 Go to step 5. The problem is solved. From the home screen, touch Settings > Print > Quality > Print Resolution. Set the resolution to 4800 CQ. Print the document. Is the printer printing slow? Step 5 Go to step 6.
Page 178: The Printer Is Not Responding
Troubleshoot a problem Action Step 8 Contact your dealer. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 179: Unable To Read Flash Drive
Troubleshoot a problem Action Step 6 The problem is Go to step 7. solved. Turn off the printer, install the hardware options, and then turn on the printer. For more information, see the documentation that came with the option. Is the printer responding? Step 7 The problem is Go to step 8.
Page 180: Enabling The Usb Port
Troubleshoot a problem Action Step 5 Go to step 7. Go to step 6. Check if the ﬂash drive is supported. For more information, see “Supported ﬂash drives and ﬁle types” on page Is the ﬂash drive supported? Step 6 The problem is Go to step 7.
Page 181 Troubleshoot a problem • Do not slide paper into the tray. Load paper as shown in the illustration. • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper •...
Page 182 Troubleshoot a problem Jam locations Standard bin Door A Trays Multipurpose feeder...
Page 183 Troubleshoot a problem Paper jam in trays Remove the tray. Warning—Potential Damage: A sensor inside the optional tray is easily damaged by static electricity. Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 184 Troubleshoot a problem Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the standard bin Remove the jammed paper.
Page 185 Troubleshoot a problem Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door A1.
Page 186 Troubleshoot a problem Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close and latch the fuser access door. Close door A1, and then close door A. Paper jam behind door A Open door A.
Page 187 Troubleshoot a problem Open the isolation unit door. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 188 Troubleshoot a problem Close and latch the isolation unit door. Close door A. Paper jam in the duplex area Open door A. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 189 Troubleshoot a problem Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the duplex cover, and then close door A.
Page 190: Network Connection Problems
Troubleshoot a problem Network connection problems Cannot open Embedded Web Server Action Step 1 The problem is Go to step 2. solved. Check if the printer is on. Access the printer Embedded Web Server (EWS). Can you open the EWS? Step 2 The problem is Go to step 3.
Page 191 Troubleshoot a problem Action Step 6 The problem is Contact your dealer. solved. Check if the web proxy servers are disabled. Note: If the servers are disabled, then contact your administrator. Access the EWS. Can you open the EWS? Cannot connect the printer to the Wi‑Fi network Action Step 1 The problem is...
Page 192: Hardware Options Problems
Troubleshoot a problem Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the printer detect the internal option? Step 2 Go to step 4.
Page 193: Issues With Supplies
Troubleshoot a problem Not enough free space in ﬂash memory for resources Contact your dealer. Issues with supplies Replace cartridge, printer region mismatch Non‑Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer. Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 194 Troubleshoot a problem Action Step 2 Contact your dealer. The problem is solved. Make sure that paper type is set to Envelope. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Send the print job. Does the envelope seal when printing? Collated printing does not work Action...
Page 195 Troubleshoot a problem Action Step 2 The problem is Go to step 3. solved. From the home screen, touch Settings > Paper > Tray Conﬁguration > Paper Size/Type. Set the paper size and paper type to match the paper loaded in the linked trays.
Page 196: Color Quality Problems
Troubleshoot a problem Action Step 3 Contact your dealer. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document.
Page 197 Troubleshoot a problem Object type Color conversion tables CMYK Image • US CMYK—Applies color correction to approximate the Speciﬁcations for Web Offset Publishing (SWOP) color output. CMYK Text • Euro CMYK—Applies color correction to approximate Euroscale CMYK Graphics color output. •...
Page 198: Contacting Your Dealer
Troubleshoot a problem How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These sets are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates multiple‑page prints consisting of hundreds of colored boxes.
Page 199: Notices
Supplies Standard supplies for this product that can be replaced by the user include toner cartridges. Be sure to use only SHARP-speciﬁed products for the toner cartridges.
Page 200 Notices For best copying results, be sure to use only Sharp Genuine Supplies which are designed, engineered, and tested to maximize the life and performance of Sharp products. Look for the Genuine Supplies label on the toner package. GENUINE SUPPLIES...
Page 201 Notices Lithium‑ion rechargeable battery This product may contain a coin-cell, lithium-ion rechargeable battery, which should only be removed by a trained technician. Crossed-out wheelie bin means the product should not be discarded as unsorted waste but must be sent to separate collection facilities for recovery and recycling. In the event the battery is removed, do not dispose of the battery in your household waste.
Page 202 The symbol shown above appears on electrical and electronic equipment (or the packaging) to remind the users of this. If the equipment has been used for BUSINESS PURPOSES, please contact your SHARP dealer who will inform you about take-back. You might be charged for the costs arising from take-back. Small equipment (and small quantities) might be taken back by your local collection facility.
Page 203 Notices Temperature information Operating temperature and relative humidity 10 to 32.2°C (50 to 90°F) and 15 to 80% RH 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH Maximum wet-bulb temperature : 22.8°C (73°F) Non-condensing environment Printer / cartridge / imaging unit long- 15.6 to 32.2°C (60 to 90°F) and 8 to 80% RH term storage Maximum wet-bulb temperature...
Page 204 Notices Mode Description Power consumption (Watts) The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode.
Page 205 Notices Total energy usage It is sometimes helpful to estimate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Page 206 Notices interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The FCC Class A limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Page 207 Notices Notice to users of Class A products in Brazil Este produto não é apropriado para uso em ambientes domésticos, pois poderá causar interferências eletromagnéticas que obrigam o usuário a tomar medidas necessárias para minimizar estas interferências. European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, and 2011/65/EU as amended by (EU) 2015/863 on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within...
Page 208: Index
Index Index cleaning pick roller in the multipurpose feeder 146 activating Voice Guidance 23 dark print 153 cleaning the printer 143 adding apps to home screen 20 deactivating the Wi‑Fi cleaning the touch screen 143 adding contact groups 22 network 57 clearing jam adding contacts 22 deactivating Voice Guidance 23...
Page 209 Index ﬁle types importing a conﬁguration ﬁle supported 62 using the Embedded Web Magniﬁcation mode ﬁnding the printer serial Server 33 enabling 25 number 8 incorrect margins 157 maintenance counter ﬁrmware card 34 indicator light resetting 142 ﬁrmware, updating 33 understanding the status 9 managing screen saver 21 ﬂash drive...
Page 210 Index Restrict external network ordering supplies print driver access 98 black imaging unit 108 hardware options, adding 33 Schedule USB Devices 100 color imaging kit 108 installing 31 Security Audit Log 100 fuser maintenance kit 108 print job Setup 77 canceling 64 SNMP 93 print jobs not printed 173...
Page 211 Index selecting a location for 18 Replace cartridge, printer region supplies shipping 150 mismatch 193 conserving 149 printer conﬁgurations 8 replacing parts supplies status printer dealer 198 fuser 133 checking 107 printer hard disk pick roller 136 supply notiﬁcations installing 43 separator bracket 140 conﬁguring 107 printer is not responding 178...
Page 212 Index job prints on the wrong paper 175 verify print jobs 62 paper frequently jams 195 vertical dark lines on prints 168 print jobs do not print 173 vertical white lines 170 slow printing 176 viewing reports 108 troubleshooting, print quality Voice Guidance blank pages 152 activating 23...

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