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Dell MC5WV Owner's Manual

Dell MC5WV Owner's Manual

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Latitude 5540
Owner's Manual
Regulatory Model: P127F
Regulatory Type: P127F001
March 2023
Rev. A00
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
MC5WV
o cerca il tuo prodotto tra le
migliori offerte di Notebook
Dell Latitude 5540

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Summary of Contents for Dell MC5WV

  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Dell Latitude 5540 MC5WV o cerca il tuo prodotto tra le migliori offerte di Notebook Latitude 5540 Owner's Manual Regulatory Model: P127F Regulatory Type: P127F001 March 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Battery....................................26 Display....................................27 Fingerprint reader (optional)............................28 Sensor ....................................28 GPU—Integrated................................28 GPU—Discrete.................................. 29 External display support..............................29 Hardware security................................29 Smart-card reader................................30 Contactless smart-card reader..........................30 Contacted smart-card reader........................... 31 Operating and storage environment..........................32 Dell Support policy................................32 Contents...
  • Page 4 ComfortView Plus................................32 Using the privacy shutter..............................33 Dell Optimizer..................................33 Chapter 4: Working inside your computer..................35 Safety instructions................................35 Before working inside your computer........................35 Safety precautions..............................36 Electrostatic discharge—ESD protection......................36 ESD field service kit ..............................37 Transporting sensitive components........................38 After working inside your computer........................38...
  • Page 5 Removing the battery..............................68 Installing the battery..............................70 Assembly inner frame............................... 72 Removing the assembly-inner frame........................72 Installing the assembly-inner frame.........................73 Speakers....................................75 Removing the speakers..............................75 Installing the speakers..............................76 Coin-cell battery................................77 Removing the coin-cell battery..........................77 Installing the coin-cell battery..........................78 Heat sink....................................79 Removing the heat sink (Discrete GPU)........................79 Installing the heat sink (Discrete GPU).........................
  • Page 6 Clearing BIOS (System Setup) and System passwords..................145 Chapter 9: Troubleshooting....................... 146 Handling swollen Lithium-ion batteries........................146 Locate the Service Tag or Express Service Code of your Dell computer ..........146 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 147 Running the SupportAssist Pre-Boot System Performance Check.............. 147 Built-in self-test (BIST)..............................147...
  • Page 7 Drain residual flea power (perform hard reset)....................... 150 Chapter 10: Getting help and contacting Dell................152 Contents...

  • Page 8: Chapter 1: Views Of Latitude 5540

    Views of Latitude 5540 Right 1. microSD-card slot Reads from and writes to the microSD-card. 2. Universal audio jack Connect headphones or a headset (headphone and microphone combo). 3. USB 3.2 Gen 1 port Connect devices such as external storage devices and printers. Provides data transfer speeds up to 5 Gbps. 4.

  • Page 9: Left

    Supports USB4, DisplayPort 1.4, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 40 Gbps for USB4 and Thunderbolt 4. NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, search in the Knowledge Base Resource at www.dell.com/support. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

  • Page 10: Top

    1. Power button with optional fingerprint reader Press to turn on the computer if it is turned off, in sleep state, or in hibernate state. When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer.

  • Page 11: Front

    Front 1. Left microphone Provides digital sound input for audio recording and voice calls. 2. Infrared emitter (optional) Emits infrared light, which enables the infrared camera to sense and track motion. 3. Infrared camera (optional) Enhances security when paired with Windows Hello face authentication. 4.

  • Page 12: Back

    1. Speakers Provide audio output. 2. Service Tag label The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information. 3. Fan vents Views of Latitude 5540...

  • Page 13: Service Tag

    Service Tag The service tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. Battery charge and status light The following table lists the battery charge and status light behavior of your Latitude 5540.

  • Page 14: Chapter 2: Set Up Your Latitude 5540

    Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support. For Windows: Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you: ● Connect to a network for Windows updates. NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.
  • Page 15 SupportAssist proactively checks the health of your system's hardware and software. When an issue is detected, the necessary system state information is sent to Dell to begin troubleshooting. SupportAssist is preinstalled on most of the Dell devices running Windows operating system.

  • Page 16: Chapter 3: Specifications Of Latitude 5540

    Specifications of Latitude 5540 Dimensions and weight The following table lists the height, width, depth, and weight of your Latitude 5540. Table 3. Dimensions and weight Description Values Height: Front height 20.80 mm (0.82 in.) Rear height 22.80 mm (0.90 in.) Width 357.80 mm (14.09 in.) Depth...
  • Page 17 Table 4. Processor Description Option one Option two Option three Option four Option Option six Option Option five seven eight Processor type Generation Generation Generation Generation Generation Generation Generation Generation Intel Core Intel Core Intel Core Intel Core Intel Core Intel Core Intel Core Intel Core...

  • Page 18: Chipset

    Chipset The following table lists the details of the chipset supported by your Latitude 5540. Table 5. Chipset Description Values Chipset Integrated in the processor Processor Generation Intel Core i3/i5/i7 DRAM bus width 64-bit Flash EPROM 32 MB for non-vPro, 32 MB + 16 MB for vPro PCIe bus Up to Gen 4 Operating system...

  • Page 19: External Ports

    USB ports ● Two Thunderbolt 4 port Power Delivery and DisplayPort NOTE: You can connect a Dell Docking Station to this port. For more information, search in the Knowledge Base Resource at www.dell.com/support. ● One USB 3.2 Gen 1 port with PowerShare ●...

  • Page 20: Ethernet

    Ethernet The following table lists the wired Ethernet Local Area Network (LAN) specifications of your Latitude 5540. Table 9. Ethernet specifications Description Values Model number Intel I219-V/Intel I219-LM Transfer rate 10/100/1000 Mbps Wireless module The following table lists the Wireless Local Area Network (WLAN) modules supported on your Latitude 5540. Table 10.

  • Page 21: Audio

    ● Supports 4x4 MIMO NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, search in the Knowledge Base Resource at www.dell.com/support. Audio The following table lists the audio specifications of your Latitude 5540.

  • Page 22: Storage

    Table 12. Audio specifications (continued) Description Values Internal audio interface High definition audio interface External audio interface Universal Audio Jack/HDMI 2.0 port Number of speakers Internal-speaker amplifier Not supported External volume controls Keyboard shortcut controls Speaker output: Average speaker output Peak speaker output Subwoofer output Not supported...

  • Page 23: Keyboard

    Keyboard The following table lists the keyboard specifications of your Latitude 5540. Table 15. Keyboard specifications Description Values Keyboard type ● Standard backlit keyboard ● Standard non-backlit keyboard Keyboard layout QWERTY Number of keys ● United States and Canada: 99 keys ●...

  • Page 24: Camera

    Table 16. Secondary tasks of keyboard keys (continued) Key combination for task What the task does fn and F11 Home (Moves cursor to beginning of the line) fn and F12 End (Moves cursor to the end of the line) fn and Esc Locks the fn key on and off fn and Ctrl Opens the menu of the software application...

  • Page 25: Touchpad

    Touchpad The following table lists the touchpad specifications of your Latitude 5540. Table 18. Touchpad specifications Description Values Touchpad resolution: >300 DPI Touchpad dimensions: Horizontal 115 mm (4.52 in.) Vertical 67 mm (2.64 in.) Touchpad gestures For more information about touchpad gestures available on: ●...

  • Page 26: Battery

    Table 19. Power adapter specifications (continued) Description Option one Option two Option three Operating 0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F) 0°C to 40°C (32°F to 104°F) Storage -20°C to 70°C (-4°F to 158°F) -40°C to 70°C (-40°F to 158°F) -40°C to 70°C (-40°F to 158°F) CAUTION:...

  • Page 27: Display

    CAUTION: Dell recommends that you charge the battery regularly for optimal power consumption. If your battery charge is completely depleted, connect the power adapter, turn on your computer, and then restart your computer to reduce the power consumption.

  • Page 28: Fingerprint Reader (Optional)

    Table 21. Display specifications (continued) Description Option one Option two Option three Response time (max) 35 ms 35 ms 35 ms Refresh rate 60 Hz 60 Hz 60 Hz Horizontal view angle 80 +/- degrees 80 +/- degrees 80 +/- degrees Vertical view angle 80 +/- degrees 80 +/- degrees...

  • Page 29: Gpu-Discrete

    Intel Iris X Graphics Intel UHD Graphics NOTE: For more information about external display support, see the External Display Connection Guide on www.dell.com/ support. Hardware security The following table lists the hardware security of your Latitude 5540. Table 27. Hardware security Hardware security Trusted Platform Module (TPM) 2.0 discrete...

  • Page 30: Smart-Card Reader

    CCID driver compliance Common driver support for Integrated Circuit Card Interface Device for OS level drivers Dell ControlVault support Device connects to Dell ControlVault for usage and processing NOTE: 125 Khz proximity cards are not supported. Table 29. Supported cards...

  • Page 31: Contacted Smart-Card Reader

    The following table lists the contacted smart-card reader specifications of your Latitude 5540. Table 30. Contacted smart-card reader specifications Title Description Dell ControlVault 3 smart-card reader ISO 7816 -3 Class A Card Support Reader capable of reading 5V powered smart mcard...

  • Page 32: Operating And Storage Environment

    * Measured using a random vibration spectrum that simulates user environment. † Measured using a 2 ms half-sine pulse. Dell Support policy For information on Dell support policy, search in the Knowledge Base Resource at www.dell.com/support. ComfortView Plus WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes.

  • Page 33: Using The Privacy Shutter

    Figure 1. Camera shutter Dell Optimizer This section provides the Dell Optimizer specifications of your Latitude 5540. On Latitude 5540 with Dell Optimizer, the following features are supported: ● ExpressConnect—Automatically joins the access point with the strongest signal, and directs bandwidth to conferencing applications when in use.
  • Page 34 ● Intelligent Audio—Collaborate like you’re in the same room. Intelligent Audio enhances your audio quality and reduces background noises, so you can hear and be heard, creating a better conference experience for all. For more information about configuring and using these features, see Dell Optimizer User Guide. Specifications of Latitude 5540...

  • Page 35: Chapter 4: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 36: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 37: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 38: Transporting Sensitive Components

    Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

  • Page 39: Screw List

    Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced.

  • Page 40: Major Components Of Latitude 5540

    Table 32. Screw list (continued) Component Screw type Quantity Screw image Smart-card reader M2x2 Major components of Latitude 5540 The following image shows the major components of Latitude 5540. Working inside your computer...
  • Page 41 Working inside your computer...
  • Page 42 27. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 43: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. SIM card tray (Optional) Removing the SIM card tray (Optional) Prerequisites...

  • Page 44: Installing The Sim Card Tray (Optional)

    About this task Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.

  • Page 45: Base Cover

    About this task Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the computer. 4.
  • Page 46 CAUTION: If you are unable to turn on the computer, if your computer is unable to enter Service Mode, or the computer does not support Service Mode, proceed to disconnect the battery cable. 2. Remove the card. About this task NOTE: Before removing the base cover, ensure that there is no SD card installed in the SD card slot on your computer.

  • Page 47: Installing The Base Cover

    Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry open the base cover from the recesses located in the U-shaped indents at the top edge of the base cover near the hinges.
  • Page 48 About this task The following images indicate the location of the base cover and provide a visual representation of the installation procedure. Removing and installing Customer Replaceable Units (CRUs)
  • Page 49 NOTE: If battery is not a pre-requisite and if you have disconnected the battery cable, ensure to connect the battery cable. To connect the battery cable, follow step 1 and step 2 in the procedure. Steps 1. Connect the battery cable to the connector on the system board. 2.

  • Page 50: Wireless Card

    Wireless card Removing the WLAN card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the WLAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 51: Installing The Wlan Card

    Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the WLAN card and provides a visual representation of the installation procedure. Steps 1.

  • Page 52: Wwan Card (Optional)

    2. Align the notch on the WLAN card with the tab on the WLAN-card slot. . 3. Adhere the WLAN card at an angle into the WLAN-card slot 4. Align the screw hole on the WLAN-card bracket with the screw hole on the WLAN card and palm-rest and keyboard assembly.

  • Page 53: Installing The 4G Wwan Card (Optional)

    Steps 1. Lift the 4G WWAN-card shield off the 4G WWAN card. 2. Remove the screw (M2x3) that secures the 4G WWAN-card bracket to the 4G WWAN card. 3. Lift the 4G WWAN-card bracket off the 4G WWAN card. 4. Disconnect the antenna cables from the 4G WWAN card. 5.
  • Page 54 Steps 1. Align the notch on the 4G WWAN card with the tab on the 4G WWAN-card slot. 2. Insert the 4G WWAN card at an angle into the 4G WWAN-card slot . 3. Connect the antenna cables to the 4G WWAN card. The following table provides the antenna-cable color scheme for the 4G WWAN card that is supported by your computer.

  • Page 55: Removing The 5G Wwan Card (Optional)

    5. Replace the screw (M2x3) that secures the 4G WWAN bracket to the 4G WWAN card. 6. Align and place the 4G WWAN-card shield over the 4G WWAN card. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.

  • Page 56: Installing The 5G Wwan Card (Optional)

    Steps 1. Remove the screw (M2x3) that secures the 5G WWAN-card bracket to the 5G WWAN card. 2. Lift the 5G WWAN-card bracket off the 5G WWAN card. 3. Remove the two screws (M2x3) that secure the 5G WWAN-card shield to the palm-rest and keyboard assembly. 4.

  • Page 57: Memory Modules

    Steps 1. Connect the antenna cables to the 5G WWAN card. The following table provides the antenna-cable color scheme for the 5G WWAN card that is supported by your computer. Table 35. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking WWAN card △...

  • Page 58: Installing The Memory Module

    Steps 1. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot on the system board. NOTE: Repeat step 1 and step 2 if there are more than one memory module installed on your computer. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 59: Solid-State Drive

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 60: Installing The M.2 2230 Solid-State Drive In Slot 1

    Steps 1. Remove the two screws (M2x3) that secure the solid-state drive thermal shield to the palm-rest assembly. 2. Lift the solid-state drive thermal shield off the palm-rest assembly. 3. Remove the screw (M2x3) that secures the M.2 2230 solid-state drive to the solid-state drive bracket and palm-rest assembly.
  • Page 61 Steps 1. Place the M.2 2230 solid-state drive mounting bracket on its slot on the palm-rest assembly. 2. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 2230 solid-state drive slot. 3. Slide the M.2 2230 solid-state drive into the M.2 2230 solid-state drive slot. 4.

  • Page 62: Removing The M.2 2280 Solid-State Drive From Slot 1

    Removing the M.2 2280 solid-state drive from Slot 1 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task The following image(s) indicate the location of the M.2 2280 solid-state drive in Slot 1 and provides a visual representation of the removal procedure.

  • Page 63: Installing The M.2 2280 Solid-State Drive In Slot 1

    Installing the M.2 2280 solid-state drive in Slot 1 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the M.2 2280 solid-state drive in Slot 1 and provides a visual representation of the installation procedure.

  • Page 64: Removing The M.2 2230 Solid-State Drive From Slot 2

    Next steps 1. Install the base cover. 2. Install the card. 3. Follow the procedure in After working inside your computer. Removing the M.2 2230 solid-state drive from Slot 2 Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 65: Installing The M.2 2230 Solid-State Drive In Slot 2

    2. Slide and lift the M.2 2230 solid-state drive off the solid-state drive slot. Installing the M.2 2230 solid-state drive in Slot 2 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the M.2 2230 solid-state drive in Slot 2 and provides a visual representation of the installation procedure.

  • Page 66: Fan

    2. Install the card. 3. Follow the procedure in After working inside your computer. Removing the fan CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.
  • Page 67 Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fan and provides a visual representation of the installation procedure. Steps 1. Align the screw holes on the fan with the screw holes on the palm-rest assembly. 2.

  • Page 68: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 69 Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. About this task CAUTION: Removing the battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the battery. The following image(s) indicate the location of the battery and provides a visual representation of the removal procedure.

  • Page 70: Installing The Battery

    Steps 1. Disconnect the battery cable from the system board (if not disconnected earlier). 2. Loosen the five captive screws that secure the battery to the palm-rest assembly. 3. Lift the battery off the palm-rest assembly. 4. Flip the battery and peel the tape that adheres the battery cable to the battery. 5.
  • Page 71 About this task The following image(s) indicate the location of the battery and provides a visual representation of the installation procedure. Steps 1. Align and route the battery cable through the routing guides on the battery. 2. Adhere the tape that secures the battery cable to the battery. 3.

  • Page 72: Assembly Inner Frame

    Assembly inner frame Removing the assembly-inner frame CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4.

  • Page 73: Installing The Assembly-Inner Frame

    Figure 2. Inner frame removal Steps 1. Remove the antenna cables from the routing guides on the palm-rest assembly. 2. Disconnect the speaker cable from the system board. 3. Remove the speaker cables from the routing guides on the palm-rest assembly. 4.
  • Page 74 Removing and installing Field Replaceable Units (FRUs)

  • Page 75: Speakers

    Steps 1. Align the screw holes on the assembly-inner frame with the screw holes on the system board and the palm-rest assembly. 2. Replace the twelve screws (M2x3) that secure the assembly-inner frame to the palm-rest assembly. 3. Connect the speaker cable to the system board. 4.

  • Page 76: Installing The Speakers

    About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure. Steps 1. Disconnect the speaker cable from the system board. 2. Remove the speaker cables from the routing guides on the palm-rest assembly. 3.

  • Page 77: Coin-Cell Battery

    Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest assembly. 2. Route the speaker cable through the routing guides on the palm-rest assembly. 3. Connect the speaker cable to the system board. Next steps 1.

  • Page 78: Installing The Coin-Cell Battery

    Steps 1. Disconnect the coin-cell battery cable from the system board. 2. Peel the coin-cell battery, along with its cable, off the palm-rest assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 79: Heat Sink

    Steps 1. Adhere the coin-cell battery on to the coin-cell battery slot on the palm-rest assembly. 2. Connect the coin-cell battery cable to the connector on the system board. Next steps 1. Install the assembly-inner frame. 2. Install the battery. 3.

  • Page 80: Installing The Heat Sink (Discrete Gpu)

    Steps 1. Loosen the seven captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [7 > 6 > 5 > 4 > 3 > 2 > 1]. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 81: Removing The Heat Sink (Integrated Gpu)

    Steps 1. Place the heat sink on the system board. 2. Tighten the seven captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4 >5 > 6 > 7]. NOTE: The number of screws varies depending on the configuration ordered.

  • Page 82: Installing The Heat Sink (Integrated Gpu)

    Steps 1. Loosen the four captive screws that secure the heat sink to the system board. NOTE: Loosen the captive screws in the reverse sequential order mentioned on the heat sink [4 > 3 > 2 > 1]. NOTE: The number of screws varies depending on the configuration ordered. 2.

  • Page 83: System Board

    Steps 1. Place the heat sink on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. NOTE: Tighten the captive screws in the sequential order mentioned on the heat sink [1 > 2 > 3 > 4]. NOTE: The number of screws varies depending on the configuration ordered.
  • Page 84 9. Remove the heat sink (discrete GPU) heat sink (integrated GPU), as applicable. 10. Remove the battery. 11. Remove the assembly-inner frame. About this task The following images indicate the system board connectors. 1. WWAN-card connector 2. WLAN-card connector 3. Sensor board-cable connector 4.
  • Page 85 Steps 1. Remove the two screws (M2x3) that secure the display-cable bracket to the palm-rest assembly.. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Remove the three screws (M2x4) that secure the Type-C bracket to the palm-rest assembly.. 4.

  • Page 86: Installing The System Board

    6. Disconnect the sensor board-cable from the connector on the system board. 7. Disconnect the display cable from the connector on the system board. 8. Remove the display cable from the routing guides on the system board. 9. Disconnect the fan cable from the connector on the system board. 10.
  • Page 87 Removing and installing Field Replaceable Units (FRUs)
  • Page 88 Steps 1. Align and place the system board on its slot on the palm-rest assembly. 2. Replace the three screws (M2x3) that secure the system board to the palm-rest assembly. 3. Connect the sensor board-cable to the connector on the system board. 4.

  • Page 89: Power Button

    Next steps 1. Install the assembly-inner frame. 2. Install the battery. 3. Install the heat sink (discrete GPU) heat sink (integrated GPU), as applicable. 4. Install the M.2 2230 solid-state drive in Slot 2, if applicable. 5. Install the M.2 2230 M.2 2280 solid-state drive in Slot 1, as applicable.

  • Page 90: Installing The Power Button

    Steps 1. Remove the two (M2x2.5) screws that secure the power button to the palm-rest assembly. 2. Lift the power button off the palm-rest assembly. Installing the power button CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 91: Power Button With Optional Fingerprint Reader

    Steps 1. Align and place the power button on the palm-rest assembly. 2. Replace the two (M2x2.5) screws to secure the power button to the palm-rest assembly. Next steps 1. Install the system board. 2. Install the assembly-inner frame. 3. Install the heat sink (discrete GPU) heat sink (integrated GPU), as applicable.

  • Page 92: Installing The Power Button With Optional Fingerprint Reader

    5. Remove the 4G WWAN card 5G WWAN card, as applicable. 6. Remove the WLAN card. 7. Remove the memory modules. 8. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1, as applicable. 9. Remove the M.2 2230 solid-state drive from Slot 2, if applicable.

  • Page 93: Keyboard

    Steps 1. Align and place the power button on the palm-rest assembly. 2. Replace the two (M2x2.5) screws to secure the power button to the palm-rest assembly. Next steps 1. Install the system board. 2. Install the assembly-inner frame. 3. Install the heat sink (discrete GPU) heat sink (integrated GPU), as applicable.
  • Page 94 5. Remove the 4G WWAN card 5G WWAN card, as applicable. 6. Remove the WLAN card. 7. Remove the memory modules. 8. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1. 9. Remove the M.2 2230 solid-state drive from Slot 10.

  • Page 95: Installing The Keyboard

    Steps 1. Open the latch and disconnect the keyboard cable from the touchpad. 2. Open the latch and disconnect the keyboard-backlight cable from the touchpad. 3. Remove the twenty one screws (M2x2) that secure the keyboard bracket to the palm-rest assembly. 4.
  • Page 96 Steps 1. Align and place the keyboard on the keyboard bracket. Removing and installing Field Replaceable Units (FRUs)

  • Page 97: Display Assembly

    2. Replace the ten screws (M2x2) to secure the keyboard to the keyboard bracket. 3. Turn the keyboard bracket over. 4. Align and place the keyboard bracket on the palm-rest assembly. 5. Replace the twenty one screws (M2x2) that secure the keyboard bracket to the palm-rest assembly. 6.
  • Page 98 Removing and installing Field Replaceable Units (FRUs)
  • Page 99 Steps 1. Remove the two (M2x3) screws that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the palm-rest assembly. 3. Disconnect the display cable from the system board. 4. Remove the display cable from the routing guides on the system board. 5.

  • Page 100: Installing The Display Assembly

    Installing the display assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display assembly and provide a visual representation of the installation procedure.
  • Page 101 Steps 1. Place the palm-rest assembly at the edge of the table with the speakers facing away from the edge. 2. Align the screw holes on the palm-rest assembly with the screw holes on the display hinges. 3. Replace the six screws (M2.5x5) that secure the left and right display hinges to the palm-rest assembly. 4.

  • Page 102: Display Bezel

    Display bezel Removing the display bezel CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable.

  • Page 103: Display Panel

    Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display bezel and provide a visual representation of the installation procedure. Steps 1. Align and place the display bezel on the display assembly. 2.
  • Page 104 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the WLAN card. 6. Remove the display assembly. 7. Remove the display bezel. About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 105 Steps 1. Remove the four screws (M2.5x3.5) that secure the display panel to the display back cover. 2. Lift and open the display panel to access the display cable. 3. Peel the conductive tape on the display cable connector. 4. Open the latch and disconnect the cable from the connector on the display panel. 5.

  • Page 106: Installing The Display Panel

    Installing the display panel CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure. Removing and installing Field Replaceable Units (FRUs)
  • Page 107 Removing and installing Field Replaceable Units (FRUs)
  • Page 108 Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.

  • Page 109: Camera Module

    Camera module Removing the camera module CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable.

  • Page 110: Installing The Camera Module

    Steps 1. Peel the tape that secures the camera cable to the to the display back cover. 2. Disconnect the camera cable from the camera. 3. Carefully pry up the camera module starting from the prying point at the bottom edge of the camera module. 4.

  • Page 111: Display Hinges

    Steps 1. Align and place the camera module into the slot on the display back cover. 2. Connect the camera module cable to the connector on the camera module. 3. Adhere the tape to secure the camera cable to the camera. Next steps 1.

  • Page 112: Installing The Display Hinges

    Steps 1. Remove the screw (M2.5x3.5) that secures the right hinge to the display back cover. 2. Lift and remove the right hinge from the display back cover. 3. Remove the screw (M2.5x3.5) that secures the left hinge to the display back cover. 4.

  • Page 113: Display Back Cover

    Steps 1. Align the screw hole on the left hinge with the screw hole on the display back cover. 2. Replace the screw (M2.5x3.5) that secures the left hinge to the display back cover. 3. Align the screw hole on the right hinge with the screw hole on the display back cover. 4.

  • Page 114: Installing The Display Back Cover

    7. Remove the display bezel. 8. Remove the display panel. About this task The following images indicate the location of the display back cover and provide a visual representation of the removal procedure. Steps After performing the steps in the pre-requisites, we are left with the display back cover. Installing the display back cover CAUTION: The information in this section is intended for authorized service technicians only.

  • Page 115: Display Cable

    Steps Place the display back cover on a flat surface. Next steps 1. Install the display panel. 2. Install the display bezel. 3. Install the display assembly. 4. Install the WLAN card. 5. Install the 4G WWAN card 5G WWAN card, as applicable.

  • Page 116: Installing The Display Cable

    About this task The following images indicate the location of the display cable and provide a visual representation of the removal procedure. Steps 1. Peel the tape that secures the display cable to the display back cover. 2. Disconnect the display cable from the camera module. 3.

  • Page 117: Sensor Board

    Steps 1. Connect the display cable to the connector on the camera. 2. Adhere the display cable to the display back cover. 3. Adhere the tape that secures the display cable to the display back cover. Next steps 1. Install the display panel.

  • Page 118: Installing The Sensor Board

    7. Remove the display bezel. 8. Remove the display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1. Remove the sensor-board cable from the routing guides on the display back cover. 2.

  • Page 119: Fingerprint Reader (Optional)

    Steps 1. Place the sensor board on its slot on the display back cover. 2. Route the sensor-board cable through the routing guides on the display back cover. Next steps 1. Install the display panel. 2. Install the display bezel. 3.

  • Page 120: Installing The Fingerprint Reader (Optional)

    About this task The following image(s) indicate the location of the fingerprint reader and provides a visual representation of the removal procedure. Steps 1. Lift the latch and disconnect the fingerprint-reader cable from the connector on the USH board. 2. Move the fingerprint-reader cable away from the fingerprint reader so that the cable is not covering the fingerprint reader. 3.
  • Page 121 About this task The following images indicate the location of the fingerprint reader and provide a visual representation of the installation procedure. Steps 1. Align and place the fingerprint reader on its slot on the palm-rest assembly. 2. Slide the fingerprint-reader bracket on its slot on the palm-rest assembly. 3.

  • Page 122: Smart-Card Reader

    Smart-card reader Removing the smart-card reader CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the card. 3. Remove the base cover. 4. Remove the battery. 5.

  • Page 123: Dummy Sim-Card Slot Filler

    About this task The following images indicate the location of the smart card reader and provide a visual representation of the installation procedure. Steps 1. Align and place the smart-card reader on its slot on the palm-rest assembly. 2. Replace the two screws (M2x2) that adheres the smart-card reader to the palm-rest assembly. 3.

  • Page 124: Installing The Dummy Sim-Card Slot Filler

    10. Remove the assembly-inner frame. 11. Remove the system board. NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. 12.

  • Page 125: Palm-Rest Assembly

    Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1.
  • Page 126 2. Remove the card. 3. Remove the base cover. 4. Remove the 4G WWAN card 5G WWAN card, as applicable. 5. Remove the WLAN card. 6. Remove the memory modules. 7. Remove the M.2 2230 M.2 2280 solid-state drive from Slot 1, as applicable. 8.

  • Page 127: Installing The Palm-Rest Assembly

    Steps After performing the steps in the pre-requisites, we are left with the palm-rest assembly. Installing the palm-rest assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following images indicate the location of the palm-rest assembly and provide a visual representation of the installation procedure.
  • Page 128 Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the fingerprint reader, if applicable. 2. Install the smart card reader, if applicable. 3. Install the display assembly. 4. Install the system board. 5. Install the assembly inner frame.

  • Page 129: Chapter 7: Software

    ● Windows 11 Pro downgrade (Win 10 Pro image FI + Win 11 Pro DPK) ● Ubuntu 22.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347. Software...

  • Page 130: Chapter 8: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 131: System Setup Options

    The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ●...
  • Page 132 Table 37. System setup options—System information menu (continued) Overview 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode.
  • Page 133 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 134 Integrated Devices By default, the Video option is disabled. Audio Enable or disable the usage of audio on Dell Dock external ports. By default, the Audio option is enabled. Enable or disable the usage of LAN on Dell Dock external ports.
  • Page 135 Table 41. System setup options—Display menu (continued) Display Touchscreen Enable or disable the touchscreen for the operating system. By default, the option is enabled. Table 42. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the on-board LAN controller. By default, the Enabled with PXE option is enabled.
  • Page 136 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from standby. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables to block entering sleep (S3) mode in the operating system.
  • Page 137 BIOS Events log. The computer fails to reboot until the event is cleared. By default, the Firmware Device Tamper Detection option is set to Silent. For additional security, Dell Technologies recommends keeping the Firmware Device Tamper Detection option enabled. Clear Firmware Device Tamper Detection By default, this option is disabled.
  • Page 138 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 46. System setup options—Update, Recovery menu...
  • Page 139 By default, the option is enabled. Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery Tool. By default, the threshold value is set to 2. Table 47. System setup options—System Management menu...
  • Page 140 Table 48. System setup options—Keyboard menu Keyboard Numlock Enable Enable or disable the Numlock function when the computer boots. By default, the option is enabled. Fn Lock Options By default, the Fn lock option is enabled. Keyboard Illumination Enables to change the keyboard illumination settings. By default, the Bright option is enabled.
  • Page 141 Table 50. System setup options—Virtualization menu (continued) Virtualization Default: ON DMA Protection Enable Pre-Boot DMA Support This setting controls Pre-boot DMA protection for both internal and external ports. Default: ON Enable OS Kernel DMA Support This setting controls Kernel DMA protection for both internal and external ports.

  • Page 142: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 143: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 144: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 145: Clearing Cmos Settings

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 146: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 147: Dell Supportassist Pre-Boot System Performance Check Diagnostics

    Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 148: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

  • Page 149: System-Diagnostic Lights

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 55. Diagnostic-light LED codes...

  • Page 150: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 151 6. Install the battery. 7. Install the base cover. 8. Connect the power adapter to your computer. 9. Turn on your computer. NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support. Troubleshooting...
  • Page 152 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 56. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter.

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