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Dell 2330d - Laser Printer B/W Service Manual
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Dell 2330d - Laser Printer B/W Service Manual

Monochrome laser printers
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See also: User Manual , Installation Manual
Dell 2330d/dn

Service Manual

11 Dec 2008

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Summary of Contents for Dell 2330d - Laser Printer B/W

  • Page 1: Service Manual

    Dell 2330d/dn Service Manual 11 Dec 2008...

  • Page 3: Table Of Contents

    Table of Contents Table of Contents............iii Notices and safety information .
  • Page 4 Diagnostic aids ............... . . Accessing service menus .
  • Page 5 Operator panel removal ............4-51 Paper input and duplex sensor assembly removal .

  • Page 7: Notices And Safety Information

    Notices and safety information The following laser notice labels may be affixed to this printer. Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
  • Page 8 Avisos sobre el láser Se certifica que, en los EE.UU., esta impresora cumple los requisitos para los productos láser de Clase I (1) establecidos en el subcapítulo J de la norma CFR 21 del DHHS (Departamento de Sanidad y Servicios) y, en los demás países, reúne todas las condiciones expuestas en la norma IEC 60825-1 para productos láser de Clase I (1).
  • Page 9 Laserilmoitus Tämä tulostin on sertifioitu Yhdysvalloissa DHHS 21 CFR Subchapter J -standardin mukaiseksi luokan I (1) - lasertuotteeksi ja muualla IEC 60825-1 -standardin mukaiseksi luokan I lasertuotteeksi. Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 7 mW:n galliumarsenidilaser ja toimii 655 - 675 nanometrin aallonpituuksilla.
  • Page 10 Avís sobre el Làser Segons ha estat certificat als Estats Units, aquesta impressora compleix els requisits de DHHS 21 CFR, apartat J, pels productes làser de classe I (1), i segons ha estat certificat en altres llocs, és un producte làser de classe I que compleix els requisits d’IEC 60825-1.
  • Page 11 Notices and safety information...

  • Page 13: Safety Information

    Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 14 • ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten an den Strom angeschlossen sein muß.
  • Page 15 Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. • La informació...

  • Page 16: Preface

    Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment, as well as general environmental and safety instructions, are discussed.

  • Page 17: General Information

    1. General information are monochrome laser printers designed for single users or small The Dell 2330d and Dell 2330dn workgroups. Maintenance approach The diagnostic information in this manual leads to the correct field replaceable unit (FRU) or part. Use the error code charts, symptom index, and service checks to determine the symptom and repair the failure.

  • Page 18: Overview Of The Operator Panel

    Overview of the operator panel The operator panel consists of these items: • A 2-line liquid crystal display (LCD) that shows text • Six buttons: Menus , Back ,Navigation (with Left Menu , Select and Right Menu ), and Stop •...

  • Page 19: Specifications

    Specifications Memory Item Dell 2330d Dell 2330dn Standard memory 32MB 32MB Maximum memory 288MB 288MB Optional memory ✔ ✔ 128MB 256MB ✔ ✔ 512MB Optional flash memory 64MB ✔ ✔ 256MB Optional font cards (DBCS) ✔ ✔ Option slots Memory slots Flash memory/option card 2¹...

  • Page 20: Connectivity And Compatibility

    Connectivity and compatibility Item Dell 2330d Dell 2330dn Data stream emulations ✔ ✔ Host based printing PCL 5e and PCL 6 ✔ ✔ ✔ ✔ PostScript 3 PPDS migration tool ✔ ✔ PDF v1.6 XPS¹ HTML (including DBCS) Direct image...

  • Page 21: Media Trays And Supply Capacity

    Media trays and supply capacity Item Dell 2330d Dell 2330dn Available input trays ✔ ✔ Integrated 250-sheet tray 50-sheet MP feeder ✔ ✔ 1-sheet manual feed slot Optional input sources 250-sheet drawer ✔ ✔ ✔ ✔ 550-sheet drawer Maximum input sheet capacity...

  • Page 22: Types Of Print Media

    Types of print media Note: Ensure trays are properly loaded. Never mix media types within a tray. Source Sizes Types Weight Input capacity* (sheets) Input tray 1 A4, A5, A6,JIS¹-B5, Plain paper, 60-90 g/m² • 250 paper letter, legal, executive, recycled, labels, •...

  • Page 23: Tips On Preventing Jams

    Tips on preventing jams Paper path Paper path 125.3 mm Manual feed sensor 9.0 mm Upper end feed rolls 59.8 mm Input sensor 44.9 mm Transfer roll 112.7 mm Fuser 21.4 mm Fuser exit rolls 114.8 mm Fuser exit sensor 7.5 mm Exit rolls 17.0 mm...

  • Page 24: Tools

    Have any exposed adhesive when the flap is in the sealed position • Use only recommended media. Refer to the Card Stock & Label Guide available on the Dell Web site at www.dell.com for more information about which media provides optimum results for the current printing environment.

  • Page 25: Acronyms

    Acronyms Autocompensator Mechanism (or paper feed) Analog-to-digital Converter ASIC Application Specific Integrated Circuit Complete Bill of Material Development Roll (of print cartridge/photoconductor system) DIMM Dual In-Line Memory Module External Network Adapter Field Replaceable Unit Host Based Printing HVPS High Voltage Power Supply Liquid Crystal Diode Light Emitting Diode Laser Scanning Unit...
  • Page 26 1-10...

  • Page 27: Diagnostics Information

    2. Diagnostics information Start CAUTION: Unplug power from the printer before connecting or disconnecting any cable, assembly, or electronic card. This is a precaution for personal safety and to prevent damage to the printer. This chapter contains the codes and diagnostic tools to aid in providing corrective action for a malfunctioning printer.

  • Page 28: Overview Of The Operator Panel And Menus

    Overview of the operator panel and menus Menu Indicator button display light Menus Back Stop Back Left arrow Select Right arrow Stop button button button button button Indicator light The indicator light gives information about the status of the printer. If the light is The printer is On, but idle...

  • Page 29: Buttons

    Buttons Use the six operator panel buttons to open a menu, scroll through a list of values, change printer settings, and respond to printer messages. Note: Buttons act on the information displayed on the second line of the operator panel. The use of the buttons and the layout of the display are described in the following table: Button or control panel item Function...
  • Page 30 Button or control panel item Function Display The display shows messages describing the current state of the printer and indicating possible printer problems that must be resolved. The top line of the display is the header line. It will display the current status and the Supplies (Warnings) status.

  • Page 31: Diagram Of The Printer Menus

    Diagram of the printer menus Not all menus or selections will be available on all models or in all situations. These are accessed through the driver. Paper Menu Job Menu Finishing Menu Utilities Menu Paper Source Reset Printer Duplex Quick Demo Paper Size Print Menus Duplex Bind...

  • Page 32: Messages And Error Codes

    Messages and error codes User attendance messages The printer control panel displays messages describing the current state of the printer and indicates possible printer problems that must be resolved. This topic provides a list of all printer messages, explains what they mean, and tells how to clear the messages.
  • Page 33 User attendance messages (Continued) Message Action Load manual feeder with <Custom Type> • Load the specified media in the manual feed tray or multipurpose feeder. Load manual feeder with <Custom • To ignore the manual feed request and print on media already String>...
  • Page 34 User attendance messages (Continued) Message Action Prog Engine Code The printer is is being programmed with a new engine code. Wait for the DO NOT POWER OFF message to clear and the printer to reset. Warning: Do not turn the printer off while this message is displayed. Program Flash The printer is storing resources, such as fonts or macros, in flash memory.

  • Page 35: Cartridge Error Messages

    Cartridge error messages Error Description Action Invalid refill Replace the cartridge. Missing or defective cartridge Unsupported print cartridge Paper jam error codes (200-series) Note: The Event log (See “Event log” on page 3-14) will list any of these errors that have occurred. Repeating jams or jam messages can be caused by any of the following: •...
  • Page 36 Error Description Action 200.13 The input sensor is covered when the media is not Remove the toner cartridge/PC kit and inspect the expected (media in machine during warm-up) input sensor flag. Replace the flag if necessary. 200.14 Trailing edge cleared manual feed, but did not Remove the toner cartridge/PC kit.
  • Page 37 Error Description Action 200.28 First writing line of a page at the developer nip, but Verify that the media is approved. Inspect the wear laser servo cleanup is not complete. Likely pre staged strips in the tray, and replace if they are worn. media or a fast paper feed.
  • Page 38 Error Description Action 201.25 Exit sensor never made by leading edge of media Remove the toner cartridge/PC kit and check for when feeding out the media that was detected during obstructions between the input sensor and the fuser. warm-up. if the media continues to stop at the entrance or in the fuser, then replace the fuser.
  • Page 39 Error Description Action 231.00 Duplex jam while reversing into the device Open the rear cover and look for obstructions between the rear cover ribs, the fuser exit rollers, and below. The media entering the duplex passes 231.01 Duplex sensor never made by leading edge reversing outside the exit roller while the media exiting the into the duplex.
  • Page 40 Error Description Action 242.12 Second pick from manual feeder, tray 1, or feeder Check the wear strips and replace them if worn. failed when media was in the source, other sheets were committed to the paper path. 242.16 Failed to feed from tray 2. Pages in the paper path Remove Tray 2 and inspect for obstruction in the have been flushed to the output bin.

  • Page 41: Service Error Codes

    Service error codes Service error codes are generally non-recoverable except in an intermittent condition when the printer can be put into POR to temporarily recover from the error condition. Error Description Action Engine software service errors 902.xx Engine software error Replace the controller board.

  • Page 42: Printhead Service Errors

    Error Description Action 922.05 Did not roll over to a steady state control in time after the Replace the fuser. See “Fuser service check” hot roll lamp detection. on page 2-25. 922.06 Hot roll did not reach the operating temperature in time (new enhanced control).

  • Page 43: Transport Motor Service Errors

    Error Description Action 931.01 No first hsync Replace the printhead. See “Printhead service check” on page 2-37. 932.00 Lost hsyncs 932.01 Lost hsyncs 933.01 Printhead boost signal failure 934.00 Mirror motor lost lock. 934.01 Mirror motor lost lock. 935.00 No initial mirror motor lock 935.01 Timed out waiting for mirror motor lock 935.10...
  • Page 44 Error Description Action 937.00 Main transport motor lost lock Replace the main motor gear drive. See “Main motor service check” on page 2-26 937.01 Main transport motor lost lock, detected by engine control 937.02 Overspeed detected during position control 937.03 Overspeed detected during speed control Power supply service errors 940.00...
  • Page 45 Error Description Action 959.03 Signature Verification Code failed to authenticate a code Update firmware and call the next level of partition. support, or replace the controller board. See “Controller board service check” on page 2-22. 959.04 Jump to unverified address 959.05 Unknown boot failure Update firmware and call the next level of...

  • Page 46: Symptom Tables

    Error Description Action 984.xx Invalid command parameter received by the specidied Call the next level of support. device 990.xx An equipment check condition has occurred in the specified device, but the device is unable to identify the exact component failure. 991.xx The specified device has detected an equipment check in its system card.

  • Page 47: Printer Symptom Table

    Printer symptom table Symptom Action Fan noisy or fan not working. “Cooling fan service check” on page 2-23. Fuser parts melted. “LVPS/HVPS service check” on page 2-25. Toner not fused to the media. See“Fuser service check” on page 2-25 “Solving print quality problems”...

  • Page 48: Service Checks

    Service checks Service checks which involve measuring voltages on the LVPS/HVPS (low voltage power supply/ high voltage power supply board) should be performed with the printer positioned on its back side. Note: When making voltage readings, always use frame ground unless another ground is specified.

  • Page 49: Cooling Fan Service Check

    Controller board service check (Continued) Action LVPS/HVPS Verify main power to controller board With the printer off, unplug the LPS/HVPS cable at J502 on the controller board. Verify grounds on pins 10, 12, 14, 16 and 18 for both the cable and the controller board. If any of these grounds are incorrect, then check the cable for continuity.

  • Page 50: Dead Machine Service Check

    Dead machine service check CAUTION: Check the AC line voltage. The voltage should be within the following limits: • 100 V ac (volts alternating current)-127 V ac for the 110 V printer • 200 V ac-240 V ac for the 220 V printer Action Unplug the printer.

  • Page 51: Fuser Service Check

    Fuser service check When toner is partially fused to the media, it is usually caused by low fuser temperature. The line voltage to the printer must be within the following limits: • 100 V ac-127 V ac for the 110 V model printer •...

  • Page 52: Main Motor Service Check

    Main motor service check Action Turn off the printer, and unplug the main motor cable at J17. Turn on the printer, and check for the following voltages at J17: J17 pins Voltages Pins 1-4, 6 Approx. 5 V dc Main motor gear drive Pins 7-9 18 V dc-24 V dc Main motor cable...

  • Page 53: Operator Panel Service Check

    Operator panel service check Inspect the operator panel cable for damage. Make sure the cable is plugged in securely. Run POST, and check each light for proper operation. See “Power–On Self Test (POST) sequence” on page 2-1. LCD Operator panel service check Action Operator panel (LCD) Lights...

  • Page 54: Media Never Picks

    Media never picks Action Paper feed (pick tires) tray 1 Open the left cover, and verify that the solenoids and clutches are functioning Paper feed (pick tires) tray 2 when an attempt is made to feed the media. Media drive ASM Make sure the rubber tires on the ACM are installed and clean.

  • Page 55: Parallel Or Usb Port Service Check

    Media “trees,” wrinkles, stacks poorly, or curls Action Fuser This problem is most likely due to a worn backup roll. It causes the printer to run hotter than required for the media being printed. Excessive heat can cause media treeing problems, poor stacking, or curl.

  • Page 56: Print Quality Service Checks

    Print quality service checks Note: Ensure the cover closes tightly. A gap in the opening may allow light to expose the photoconductor, resulting in a ‘dirty’ print. Extreme environmental conditions, temperatures, and humidity will affect the print quality. Using print quality test pages To help isolate print quality problems, like streaking, print test pages using the print quality test pages.

  • Page 57: Black Page

    Black page Note: Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. Always verify the same results from a different print cartridge assembly and developer before proceeding. Action Toner electrodes (not Check the three rearward electrodes below the toner cartridge assembly for contamination, a FRU) damage, or a short to ground.

  • Page 58: Variation In Image Density Horizontally Across Page

    Partial blank image/white spots (no repeating pattern) Action Toner cartridge (not a Remove the toner cartridge assembly, and gently shake the assembly to evenly distribute FRU) the toner. Check to make sure that the laser light path is not blocked. If toner cartridge is low, then try a new one.

  • Page 59: Light Print

    Light print Action Toner cartridge (not a Make sure the toner cartridge and PC Kit are installed correctly and that the toner cartridge FRU) is not low on toner. If the problem continues, then install a new toner cartridge. Recheck condition before replacing PC Kit, if necessary. Check the transfer roll for signs of toner buildup and contamination.

  • Page 60: Solving Print Quality Problems

    Solving print quality problems Note: Refer to the print defects guide at the end of the manual for repeating defects. Print quality problems Problem Cause / action Light or blurred Light print characters. “Light print” on page 2-33. The toner cartridge may be getting low on toner: •...
  • Page 61 Print quality problems (Continued) Problem Cause / action Toner smears or rubs • Toner is not being fused to the paper. Replace the fuser. off the page. • Change the media texture setting in the driver. If special media is being used, such as card stock or labels, then be sure to select the correct media type.
  • Page 62 Print quality problems (Continued) Problem Cause / action The printer is on and • Make sure the parallel or USB cable is not damaged and is firmly plugged into the indicates ready, but connector on the back of the printer. nothing prints.

  • Page 63: Printhead Service Check

    Print quality problems (Continued) Problem Cause / action Unexpected • Ensure correct printer driver is being used. characters print, or • Select hex trace mode to determine what the problem is. characters are • Restore factory defaults. missing. • Make sure the parallel cable or USB cable is firmly plugged in at the back of the printer. Jobs are not printing, •...

  • Page 64: Tray 2 Service Check

    Tray 2 service check Action Tray 2 Turn the printer off. Separate the printer from Tray 2. Turn the printer on and check the voltages on connector J28 on the controller board. See the wiring diagram at the end of the service manual, or “Controller board connector pin values”...

  • Page 65: Diagnostic Aids

    3. Diagnostic aids Accessing service menus There are two different test menus that can be accessed during POR to identify problems with the printer. Configuration Menu 1. Turn off the printer. The Configuration menu group contains a set of menus, settings, and operations which are 2.

  • Page 66: Configuration Menu (Config Menu)

    Configuration menu (CONFIG MENU) Entering Configuration Menu Turn off the printer. Press and hold Turn on the printer. Release the buttons when Performing Self Test displays. Available menus The menus display on the operator panel in the order shown: Configuration menu settings Reset PC Cnt “Reset photoconductor maintenance counter (Reset PC Cnt)”...

  • Page 67: Reset Photoconductor Maintenance Counter (Reset Pc Cnt)

    Reset photoconductor maintenance counter (Reset PC Cnt) The reset photoconductor maintenance counter resets the photoconductor kit page counter and clears any warnings or photoconductor exhausted messages. This operation should be performed only after a new photoconductor unit has been installed. Print quality pages (Prt Quality Pgs) The print quality test pages can be printed from either the Diagnostics menu or Configuration Menu (CONFIG MENU).

  • Page 68: Demo Mode

    Demo Mode This setting contains a built-in demonstration mode. The settings allow you to turn the Demo Mode Off (default) or On. While Demo Mode is set, the printer will start in Demo Mode until you change the setting. Note: While Demo Mode is set to On, only demonstration files can print. Files received across the network or from the host computer are ignored.

  • Page 69: Diagnostics Menu

    Diagnostics menu Entering Diagnostics menu Turn off the printer. Press and hold Turn on the printer. Release the buttons when Performing Self Test displays. Available tests The menus display on the operator panel in the order shown: Diagnostic menu settings Registration “Registration”...

  • Page 70: Registration

    Registration The Registration menu settings adjust the black plane’s margins. To set print registration, select REGISTRATION from the Diagnostics menu. The following will display: REGISTRATION Top Margin Note: Pressing will display one margin setting per line below the REGISTRATION header. The REGISTRATION settings and values are: Setting Value...

  • Page 71: Print Tests

    Quick Test page Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quick Test page consists of the following: • Alignment diamonds • Horizontal lines used for skew adjustment • General device information (current page count, installed memory, etc.) •...

  • Page 72: Hardware Tests

    Hardware tests This setting contains the following tests: • LCD Test • Button Test • DRAM Test Press to scroll through the Hardware Tests menu, and then press to select the desired test. LCD Test Once the LCD Test setting is selected, the printer automatically performs the operator panel test. This test toggles each pixel in the operator panel through every contrast level, beginning with the darkest and ending with the lightest.

  • Page 73: Duplex Tests

    Duplex tests The following tests are used to determine if the duplex is working correctly: • Quick Test • Top Margin • Left Margin • Sensor Test • Duplex Feed 1 Quick Test The Quick Test contains the following information on a duplexed page: •...

  • Page 74: Input Tray Tests

    Duplex Feed 1 Select Duplex Feed 1 from the DUPLEX TESTS menu. The following will appear on the display: Duplex Feed 1 Feeding... A blank page will feed through the printer. The following will appear on the display: Duplex Feed 1 Clear Paper...

  • Page 75: Output Bin Tests

    Output bin tests The Output bin tests setting is used to test the printer’s output bins and its sensors. Feed Tests This test verifies that the media from the printer’s default input source feeds to the specific output bin. Press to select Single, or press to select Continuous.

  • Page 76: Printer Setup

    Printer setup Printer Setup displays the following selections: • Defaults (U.S.*, Non-U.S.) • Page Count • Perm Page Count • Serial Number • Engine Setting (1 through 4) • Model Name • Configuration ID • Edge to Edge • Par S Strobe Adj (only displayed if the printer has a standard parallel port) Defaults The value of this setting determines whether the printer uses the U.S.

  • Page 77: Ep Setup

    Service Tag (only on some printers) The service tag number can only be viewed and cannot be changed. Select Service Tag from the PRINTER SETUP menu. Press Back to return to PRINTER SETUP. Engine Setting 1 through 4 Warning: Do not change these settings unless requested to do so by your next level of support. Model Name The serial number can only be viewed and cannot be changed.

  • Page 78: Event Log

    Print Contrast The print contrast can be adjusted to Low, Medium, or High. The default setting is Medium. Charge Roll The charge roll can be adjusted to Low, Medium, or High. The default setting is Medium. Gap Adjust Adjusts the minimum gap between sheets during printing. This setting reduces speed (pages per minute), but can be used to reduce curl of printed media and improve stacking in the output bin.

  • Page 79: Exit Diagnostics

    Page counts for each error The printed error log can be faxed to Dell or your next level of support for verification or diagnosis. This report can also be printed from the Configuration Menu. Because you can clear error logs, the contents of this log may not match the contents when you view the error log.

  • Page 80: Printhead Assembly Electronic Adjustment

    Printhead assembly electronic adjustment A step-by-step process to align a new printhead. Note: Before aligning the printhead electronically, first align the printhead mechanically, if needed. See “Printhead assembly mechanical adjustment” on page 3-17 Enter the Diagnostics menu. See “Entering Diagnostics menu” on page 3-5.

  • Page 81: Printhead Assembly Mechanical Adjustment

    Printhead assembly mechanical adjustment A printhead needs to be correctly positioned after it has been removed. Use a pencil to mark the screw locations of the old printhead on the metal frame. Align the new printhead relative to the location of the old printhead. Note: Skew is caused by a sheet being fed through the printer while misaligned.
  • Page 82 If the grid lines of the right flap align below the corresponding lines on the left flap, then adjust the printhead clockwise relative to the printer and recheck. (See the left side of the figure below.) If the grid lines of the left flap align below the corresponding lines of the right side, then adjust the printhead counterclockwise.

  • Page 83: Repair Information

    4. Repair information Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic cards: •...

  • Page 84: Removal Procedures

    Removal procedures Note: • Remove the toner cartridge and media tray before removing other printer parts. The toner cartridge should be protected from light while out of the printer. • We recommend disconnecting all external cables from the printer to prevent damage during service. •...

  • Page 85: Acm Pick Tire Roller Removal

    ACM pick tire roller removal Place the printer on its side. Note: Be careful to not mar the finish of the printer. Open the duplex jam door just far enough to pull out the ACM pick tires. Warning: Open the duplex door only far enough to remove the ACM pick tires. If the door is opened too far, then it can become disengaged and interfere with the paper tray.
  • Page 86 Remove the ACM pick tire roller (A). Note: • If the left hub is gray, then disconnect the old right and left tire/hub assemblies from the ACM, and replace with the new right and left tire/hub assemblies. • If the left hub is black, then remove the old right and left tires from the ACM hubs, and replace with the new tires.

  • Page 87: Bezel Removal

    Bezel removal Open the front access door. Flex the top of the bezel, and disconnect the latch (A) from the upper front cover. Disconnect the latches (B) from the upper front cover. Remove the bezel. Repair information...

  • Page 88: Controller Board Removal

    Controller board removal CAUTION This product contains a lithium battery. THERE IS A RISK OF EXPLOSION IF THE BATTERY IS REPLACED BY AN INCORRECT TYPE. Discard used batteries according to the battery manufacturer’s instructions and local regulations. Warning: • Always touch a ground before touching the board. •...
  • Page 89 Disconnect all of the cables from the controller board. Note: A drip guard (B) has been added below the controller board. The drip guard may need to be removed to access to the controller board. Remove the five screws (C) from the controller board. Lift the controller board, and remove.

  • Page 90: Cover Open Sensor

    Cover open sensor Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Disconnect the cable (A) from the controller board. Use a #1 Phillips screwdriver to remove the screw (B) holding the sensor. Remove the cover open sensor.

  • Page 91: Door Mount Removal

    Door mount removal Open the front cover. Remove the lower front cover. See “Lower front cover removal” on page 4-25. Remove the left side cover. See “Left side cover removal” on page 4-23 Remove the right side cover. See “Right side cover assembly removal” on page 4-58.
  • Page 92 Disconnect the fuser link (C). Remove the three screws (D) from the left side of the printer. Remove the door mounts. 4-10...

  • Page 93: Duplex Removal

    Duplex removal Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27. Remove the three screws (A) from the shield. Remove the four screws (B) from the duplex. 4-11 Repair information...
  • Page 94 Lift the duplex slightly, push to the left, and tilt to clear the right side of the printer. Remove the duplex. 4-12...

  • Page 95: Duplex/Main Motor Gear Drive Interface Removal

    Duplex/main motor gear drive interface removal Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27. Remove the duplex. See “Duplex removal” on page 4-11. Remove the main motor gear drive. See “Main motor gear drive removal” on page 4-30. Remove the e-clip (A) from the gear. Remove the gear (B) and gear shaft (C).
  • Page 96 Remove the screw (D) from the gear (E). Remove the plastic bushing (F). 4-14...
  • Page 97 Use a screwdriver to loosen the retainer clip (G) from the gear. Remove the gear (H). 4-15 Repair information...

  • Page 98: Fan Removal

    Fan removal Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Disconnect the cable (A) from the controller board, and remove the two screws (B) holding the fan to the right side frame. Remove the fan. 4-16...

  • Page 99: Front Access Door Removal

    Front access door removal Remove the operator panel. See “Operator panel removal” on page 4-51. Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the upper front guide assembly. See “Upper front guide assembly removal” on page 4-64, steps 1-3.
  • Page 100 Disconnect the MPF from the lower front cover. Disconnect the fuser link (A) from the front access door. 4-18...
  • Page 101 Disconnect the front access door cable (B), and pull it through the opening to clear the side frame. Disconnect the front access door from its hinges, and remove. 4-19 Repair information...

  • Page 102: Fuser Removal

    Fuser removal Remove the rear exit guide. See “Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-56. Remove the two screws (A). Partially pull the fuser forward for better access. Push in on the cable connector cover (B), and remove. 4-20...
  • Page 103 Disconnect the AC cable (C). Disconnect the thermistor cable (D). 4-21 Repair information...
  • Page 104 Disconnect the exit sensor cable (E) from the controller board. Remove the fuser. Note: • Be careful to not damage the gears during the fuser installation. • Be sure to reinstall the AC cable during the fuser installation. 4-22...

  • Page 105: Left Side Cover Removal

    Left side cover removal Note: • Leave the front door closed when removing the left side cover. • Make sure that the fuser cables are out of the way when removing the left side cover. Remove the paper tray. Remove the screw (A) from the rear left side of the printer. Remove the screw (B), and press the two latches (C) on the bottom of the left side cover.
  • Page 106 Swing the cover open, and lift to remove the left side cover. Note: There are two tabs on the top of the left side cover. Do not swing the left side cover open too far, or the tabs will be damaged. 4-24...

  • Page 107: Lower Front Cover Removal

    Lower front cover removal Open the lower front cover. Disconnect the MPF pins (A) from the right and left sides of the lower front cover. Note: The picture below shows the E260d, E260dn printer. The lower front cover removal is the same for all models.
  • Page 108 Installation note: Use a flathead screw driver to press in on the door mount (B) while pulling on the front access door to connect the cover to the hinge (C). 4-26...

  • Page 109: Lvps/Hvps Removal

    LVPS/HVPS removal Remove the rear door cover. See “Rear door and rear cover removal” on page 4-54. Remove the left side cover. See “Left side cover removal” on page 4-23. Place the printer on its top with the rear facing you. Note: Be careful to not mar the finish of the printer.
  • Page 110 Remove the two screws (C) from the right rear foot, and the four screws (D) from the LVPS/HVPS shield. Lift the LVPS/HVPS, and disconnect the three cables (E). 4-28...
  • Page 111 Note: Squeeze the clip to remove the cables from their connectors (F). Disconnect the transfer roll cable (G). Lift and remove the LVPS/HVPS. 4-29 Repair information...

  • Page 112: Main Motor Gear Drive Removal

    Main motor gear drive removal Remove the left side cover. See “Left side cover removal” on page 4-23. Disconnect the fuser link (A) from the front access door. Place the printer on its right side. Note: Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive.
  • Page 113 Lift the gear drive, and disconnect the main motor gear drive cable (C). Remove the main motor gear drive. 4-31 Repair information...

  • Page 114: Manual Feed Clutch Removal

    Manual feed clutch removal Remove the left side cover. See “Left side cover removal” on page 4-23. Open the front access door, and disconnect the fuser link (A). Place the printer on its right side. Note: Be careful to not mar the finish of the printer. Remove the four screws (B) from the main motor gear drive.
  • Page 115 Use a screwdriver to remove the e-clip (C) from the manual feed clutch. Note: The picture below shows the E260d, E260dn printer. The manual feed clutch removal is the same for all models. Remove the manual feed clutch (D). 4-33 Repair information...

  • Page 116: Manual Feed Solenoid Removal

    Manual feed solenoid removal Remove the right side cover. See “Left side cover removal” on page 4-23. Remove the duplex. See “Duplex removal” on page 4-11. Open the front access door, and place the printer on its right side. Note: Be careful to not mar the finish of the printer. Remove the two screws (A).
  • Page 117 Remove the three screws (B) from the left door mount. 4-35 Repair information...
  • Page 118 Lift the left door mount (C) away from the side frame, and unroute the cable (D) with a spring hook. Reinstall the left door mount, and place the printer on it’s top. Note: Be careful to not mar the finish of the printer. Disconnect the cable (D) from J25 on the controller board, and remove the manual feed solenoid.

  • Page 119: Media Acm Asm Feeder Removal

    Media ACM ASM feeder removal Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the LVPS/HVPS. See “LVPS/HVPS removal” on page 4-27. Remove the duplex. See “Duplex removal” on page 4-11. Remove the main motor gear drive. See “Main motor gear drive removal”...
  • Page 120 Use a screwdriver to pop the inner shaft lock (B) loose. Remove the inner shaft lock (C). 4-38...
  • Page 121 Pull out the auto compensator shaft, and remove the spring (D). Remove the auto compensator shaft. Disconnect the spring (E) from the cylinder. Remove the media ACM ASM feeder. 4-39 Repair information...

  • Page 122: Media Feed Clutch With Cable Removal

    Media feed clutch with cable removal Remove the main motor gear drive. See “Main motor gear drive removal” on page 4-30. Remove the duplex. See “Duplex removal” on page 4-11. Disconnect the media feed clutch cable (A) from the controller board. Unroute the cable from the bottom of the printer.
  • Page 123 Remove the e-clip (B). Remove the media feed clutch with cable (C). 4-41 Repair information...

  • Page 124: Media Manual Input Sensor

    Media manual input sensor Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Place the machine on its top. Note: Be careful to not mar the finish of the printer. Disconnect the sensor cable (A) from J23 (MPFS) on the controller board. Remove the screw (B).
  • Page 125 Re-installation note: • Prop open the duplex door, and insert the hook end of the spring hook through the frame opening (C) from the controller board side. Extend the hook until the sensor connector can be hooked. • Hook the spring hook (D) to the connector (E), and pull it through the opening. •...
  • Page 126 Warning: Check to make sure the duplex paper jam door is in its proper position. If it is not, then the paper tray will become lodged and the printer will need to be replaced. 4-44...

  • Page 127: Multipurpose Feeder (Mpf) Removal

    Multipurpose feeder (MPF) removal Open the front access door. Remove the four screws (A) from the upper front guide. Remove the upper front guide. Remove the two screws (B). 4-45 Repair information...
  • Page 128 Close the front access door, and pull up on the MPF by the steel shaft until the MPF lifts from its hinges. Note: The picture below shows the E460dn, E460dw printer. The multipurpose feeder removal is the same for all models. Disconnect the MPF from the lower front cover.
  • Page 129 Open the front access door, and remove the lower paper guide. 4-47 Repair information...

  • Page 130: Multipurpose Feeder (Mpf) Feed Clutch Removal

    Multipurpose feeder (MPF) feed clutch removal Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the duplex. See “Duplex removal” on page 4-11. Disconnect the cable (A) from the controller board. Place the printer on its right side. Note: Be careful to not damage any cables or mar the finish of the printer.
  • Page 131 Remove the three screws (B) from the left side of the printer. Disconnect the left hinge (C) from the feed clutch, and remove the e-clip (D). Lift and remove the multipurpose feeder (MPF) feed clutch. 4-49 Repair information...

  • Page 132: Nameplate Removal

    Nameplate removal Open the front access door. Remove the three screws (A). Note: The picture below shows the E260d, E260dn printer. The nameplate removal is the same for all models. Remove the nameplate. 4-50...

  • Page 133: Operator Panel Removal

    Operator panel removal Remove the nameplate. See “Nameplate removal” on page 4-50. Remove the bezel. See “Bezel removal” on page 4-5. Remove the four screws (A) from the display plate. Lift the operator panel cover, and disconnect the operator panel cable (B). Remove the operator panel.

  • Page 134: Paper Input And Duplex Sensor Assembly Removal

    Paper input and duplex sensor assembly removal Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Remove the duplex. See “Duplex removal” on page 4-11. Remove the two screws (A) from the sensors. Disconnect the sensor cable (B) from the controller board. Remove the paper input and duplex sensor assembly.

  • Page 135: Printhead Removal

    Printhead removal Remove the top cover. See “Top cover assembly removal” on page 4-61. Remove the right side cover. See “Right side cover assembly removal” on page 4-58 Disconnect the two cables (A), and unroute them back through the frame toward the printhead. Remove the three screws (B).

  • Page 136: Rear Door And Rear Cover Removal

    Rear door and rear cover removal Open the rear door. Pull the rear door up at an angle, disconnect the door from the notch (A), and remove. Remove the two screws (B) from the top of the rear cover. 4-54...
  • Page 137 Tilt the rear cover, and remove. 4-55 Repair information...

  • Page 138: Rear Exit Guide Assembly With Sensor And Reversing Solenoid Removal

    Rear exit guide assembly with sensor and reversing solenoid removal Remove the top cover. See “Top cover assembly removal” on page 4-61. Remove the rear door and rear cover. See “Rear door and rear cover removal” on page 4-54. Disconnect the narrow media sensor cable and the reversing solenoid cable (A). Remove the six screws (B) from the rear exit guide assembly.
  • Page 139 Remove the solenoid cable (C) through the opening. Remove the narrow media sensor cable (D) through the opening. Remove the rear exit guide assembly. Note: Be careful to not damage the gears during the rear exit guide assembly removal and reinstallation. 4-57 Repair information...

  • Page 140: Right Side Cover Assembly Removal

    Right side cover assembly removal Note: Leave the front cover closed when removing the right side cover assembly. Remove the one screw (A) from behind the paper tray. Remove the screw (B) from the bottom right side of the printer. 4-58...
  • Page 141 Press the latches (C). Rotate the right side cover assembly out, and remove. 4-59 Repair information...

  • Page 142: Toner Level Sensor Removal

    Toner level sensor removal Open the front access door. Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Disconnect the toner level sensor cable (A) from the controller board. Squeeze the lower tabs (B) of the toner level sensor, and push it from its holder. Remove the toner level sensor through the inside of the printer.

  • Page 143: Top Cover Assembly Removal

    Top cover assembly removal Open the front access door. Remove the left side cover. See “Left side cover removal” on page 4-23. Remove the right side cover. See “Right side cover assembly removal” on page 4-58. Remove the rear door and rear cover. See “Rear door and rear cover removal”...
  • Page 144 Lift the top cover, and remove. Note: • Be sure to lift the top cover assembly from the front to remove. • During reinstallation, be sure the exit guide and the paper bin align correctly. A mismatch can cause paper jams.

  • Page 145: Transfer Roll Removal

    Transfer roll removal Note: A flashlight may be useful to remove the transfer roll. Open the front access door. At the right side of the transfer roll, squeeze the holder arms (A) with the left hand while lifting. Stop when the holder is unlatched.

  • Page 146: Upper Front Guide Assembly Removal

    Upper front guide assembly removal Open the front access door. Remove the four screws (A) from the upper front guide. Remove the upper front guide. 4-64...

  • Page 147: Wear Strip (Tray 1 And 250-Sheet Tray 2) Removal

    Wear strip (tray 1 and 250-sheet tray 2) removal Hold the tray with the bottom up. Use a spring hook to disconnect the strip from the top of the tray. Remove the strip from inside the tray. 4-65 Repair information...

  • Page 148: Wear Strip (550-Sheet Tray 2) Removal

    Wear strip (550-sheet tray 2) removal Use a spring hook to disconnect the strip from the top of the tray. Life the strip, and remove. Note: When replacing the strip (for all trays): • Carefully insert the strip from the top of the tray, and push it down through the opening until it snaps into place.

  • Page 149: Locations And Connections

    5. Locations and connections Locations Front view Front door release Operator button panel Paper stop Front door Standard output Manual feeder door System board door Standard 250-sheet tray (Tray 1) Rear view Rear door Ethernet Locking port device Printer power port Parallel Power...

  • Page 150: Controller Board Connector Pin Values

    Controller board connector pin values...
  • Page 151 Note: See the wiring diagram at back of book. These values were measured with all connections made (plugged) or with only one connector at a time unplugged to expose the pins. Always disconnect and connect with the printer power off. Otherwise, the values below may not match.
  • Page 152 Connector Pin # Value Value Comments cable plugged cable unplugged (if different) Parallel port 1.1 V dc 5 V dc Manual feed sensor 5 V dc Ground 24 V dc MPF clutch 24 V dc 0 V dc 24 V dc Manual feed solenoid 24 V dc 0 V dc...

  • Page 153: Preventive Maintenance

    Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Dell attachments Lubrication specifications FRUs are typically lubricated as needed from the factory. If not, then lubricate only when parts are replaced or as needed, not on a scheduled basis.

  • Page 155: Parts Catalog

    • PP: (Parts Packet) in the parts description column indicates the part is contained in a parts packet. • Model information used in the parts catalog. Machine type Description and model 4513-420 Dell 2330d 4513-430 Dell 2330dn Parts catalog...
  • Page 156 Assembly 1: Covers...
  • Page 157 Assembly 1: Covers Asm- Part Units/ Units/ Description Index number mach 40X5373 Top cover assembly 40X5377 Rear upper and lower cover assembly 40X5375 Right side cover 40X5398 Optional 250-sheet tray 40X5399 Optional 550-sheet tray 40X5394 250-sheet (Tray 2) assembly 40X5395 550-sheet (Tray 2) assembly 40X2855 Tray 2 wear strips (550-sheet tray only)
  • Page 158 Assembly 2: Electronics...
  • Page 159 Assembly 2: Electronics Asm- Part Units/ Units/ Description Index number mach 40X5354 LCD operator panel assembly, 2330d/2330dn 40X5344 Fuser assembly, 115 V 40X5345 Fuser assembly, 230 V 40X5346 Fuser assembly, 100 V 40X5365 Duplex and media sensor assembly 40X5360 Access door open sensor assembly 40X5392 Cooling fan (screws included) 40X5385...
  • Page 160 Assembly 3: Frame See instruction sheet in the FRU.
  • Page 161 Assembly 3: Frame Asm- Part Units/ Units/ Description Index number mach 3–1 40X5364 Transfer roll, bearings, gear, spring (CBM) 40X5372 Media exit guide assembly (redrive) 40X5397 Front mounts 40X5396 Screws, miscellaneous TP2NCX3X6PF-Ni TP2C-4.0+8PF-Ni M3.0*0.5+6PF-Ni M3.0*0.5+4PF-Ni M3.5*0.6+6P-Ni 40X5380 Complete duplex assembly 40X5453 Media (ACM) drive assembly 40X5451...

  • Page 162: Index

    Assembly 4: Options Asm- Part Units/ Units/ Description Index number mach 40X5972 Japanese font card assembly 40X5970 Simplified Chinese font card assembly 40X5971 Traditional Chinese font card assembly 40X5969 Korean font card assembly 40X5937 128MB DIMM 40X5938 256MB DIMM 40X5704 256MB flash 40X1367 Parallel cable, packaged (3 m) (E460dn only)
  • Page 163 Assembly 5: Power cords Asm- Part Units/ Units/ Description Index number mach 40X0297 Power cord, 1.8M (straight)—USA, Canada 40X0278 Power cord, 6 foot (straight)—Europe and others 40X0288 Power cord, 8 foot (straight)—Argentina 40X0286 Power cord, 8 foot (straight)—United Kingdom 40X0275 Power cord, 6 foot (straight)—Israel 40X0274 Power cord, 6 foot (straight)—Switzerland...
  • Page 164 7-10...
  • Page 165 Index 3-13 abbreviations Edge to Edge 3-13 acronyms EP Defaults error log 3-15 clear log (diagnostics mode) 3-14 Charge Roll, diagnostics mode 3-14 display log (diagnostics mode) compatibility 3-15 Print Log 3-13 configuration ID error messages configuration menu 2-15 service error codes accessing user attendance messages available menus...
  • Page 166 2-29 parallel port 2-30 print quality operator panel 2-31 black page LCD— 2-30 blank page LED— 2-31 heavy background 2-27 service check 2-32 image density overview 2-33 light print 2-32 partial blank image 2-32 poor fusing of image panel, control 2-33 toner on back of page paper jams...

  • Page 167: Part Number Index

    LCD operator panel assembly, Dell 2330d/2330dn - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -...
  • Page 168 40X5395 550-sheet (Tray 2) assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3 40X5396 Screws, miscellaneous - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7 40X5397...
  • Page 169 Dell 2330d/2330dn - recommended spare part list 04 Feb 2010 MFG P/N MFG Part Description Dell P/N Dell Part Description CRU or FUSER AND ACCESSORIES DRU0196 110V FUSER ASM N821D ASSEMBLY, FUSER, 110V, PRINTER/PRINTER ACCESSORIES, 2330 DRU0217 100V FUSER ASM...
  • Page 170 DRU0218 MPF COVER N823D COVER, MULTIPURPOSE FEEDER, PRINTER/PRINTER ACCESSORIES, 2330 DRU0235 Front Access door/Latch Asm. H226J ASSY,DOOR,FRONT,LATCH,PTR,2330 DRU0215 REAR UPPR AND LWR COVER CBM P657D COVER, REAR, PRINTER/PRINTER ACCESSORIES, 2330 DRU0214 RIGHT COVER P639D COVER, RIGHT, PRINTER/PRINTER ACCESSORIES, 2330 DRU0213 LEFT COVER ASM M729D COVER, LEFT, PRINTER/PRINTER ACCESSORIES, 2330...

This manual is also suitable for:

2330dn2330

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