Related Manuals for NEC OW5000
Summary of Contents for NEC OW5000
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Page 1: User Guide
OW5000 Incoming Call Assistant An OW5000 Solution User Guide NEC Infrontia Corporation September 2008 NDA-30143, Revision 4... - Page 2 NEC Infrontia Corporation has prepared this document for the exclusive use of its employees and customers. The information contained herein is the property of NEC Infrontia Corporation and shall not be reproduced without prior written approval from NEC Infrontia Corporation ©...
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Page 3: Table Of Contents
Exiting Incoming Call Assistant ........2-13 OW5000 Incoming Call Assistant User Guide - Revision 4... - Page 4 Contents OW5000 Incoming Call Assistant User Guide - Revision 4...
- Page 5 Skip Password Prompt ........2-13 OW5000 Incoming Call Assistant User Guide - Revision 4...
- Page 6 Figures OW5000 Incoming Call Assistant User Guide - Revision 4...
- Page 7 Incoming Call Assistant Prompts ....... 1-3 OW5000 Incoming Call Assistant User Guide - Revision 4...
- Page 8 Tables OW5000 Incoming Call Assistant User Guide - Revision 4...
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Page 9: Introduction
ICA: • Caller’s name as it is listed in the OW5000 employee, external, or personal contact tables. Your personal contact table can be imported from other sources such as Microsoft Outlook Contacts or other text files using the separately available UC700 application. -
Page 10: How This Guide Is Organized
This chapter explains how to manage incoming calls using the Incoming Chapter 2 Using Incoming Call Assistant Call Assistant application. Incoming Call Assistant Keys and Prompts Figure 1-1 Dterm Components Display Function Keys Keypad OW5000 Incoming Call Assistant User Guide - Revision 4... -
Page 11: Keypad Conventions
Enter the user password. [InBnd-1 OutBnd-2] Choose if you wish to view previously received inbound calls or previously placed outbound calls for the extension you entered when logging in to ICA. OW5000 Incoming Call Assistant User Guide - Revision 4... - Page 12 Displays the name associated with the extension that the call was forwarded from when an outside caller dialed directly to a number that is in the OW5000 DID (Direct Inward Dial) database and the call was forwarded to your extension.
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Page 13: Using Incoming Call Assistant
Incoming Call Assistant integrates with the OW5000 database. The following information is available for calls that you receive when you use ICA: • Caller’s name as it is listed in the OW5000 database (employee, external record, personal entry). • Caller’s phone number. - Page 14 When viewing your information about calls that you placed, the following information is available when you use ICA: • The name of the party called is listed in the OW5000 database (employee, external record, personal entry). • The phone number of the party called.
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Page 15: Extension Prompt
# to select that name. —Press 2 to scroll up the list of names. When the desired name appears in the display, press # to select that name. OW5000 Incoming Call Assistant User Guide - Revision 4... -
Page 16: New Password Prompt
The Skip PW? Y-1 N-2 prompt displays (Figure 2-4) if this is an available option allowed by your OW5000 Administrator. Otherwise, the prompt does not change, and you are required to enter a password: Figure 2-4 Skip Password Prompt Skip PW? Y-1 N-2: Do one of the following: —To skip entering a password, press 1 for Yes. -
Page 17: Viewing Inbound Call Information
• Press 7 to return to the Inbnd/Outbnd prompt. 3. Not all screens described below will appear with every call. If the screen is present, it will be appear in the following order: OW5000 Incoming Call Assistant User Guide - Revision 4... -
Page 18: Order Of Inbound Call Information Displays
—Press # to return the call or 8 to view the next oldest call. —Press 7 to return to the Inbnd/Outbnd prompt. If you do not see 99 calls stored in your inbound call history, your OW5000 administrator has selected a lower number for your site. -
Page 19: Call Time And Date Display
2, you will go to the last call in the list. —Press # to return the call or 8 to view the next oldest call. —Press 7 to return to the Inbnd/Outbnd prompt. OW5000 Incoming Call Assistant User Guide - Revision 4... -
Page 20: Xfr Display
2, you will go to the last call in the list. —Press # to return the call or 8 to view the next oldest call. —Press 7 to return to the Inbnd/Outbnd prompt. OW5000 Incoming Call Assistant User Guide - Revision 4... -
Page 21: Returning A Call
Returning A Call To return a call while viewing your inbound call history, press the # key on your Dterm phone. ICA will apply the Dialing Properties configured on the OW5000 Server prior to placing the call. NOTE If the call is not successful, ICA will display the following: •... -
Page 22: Viewing Outbound Call Information
—Press 2 to scroll up one call. If you are at the first call in the list when you press 2, you will go to the last call in the list. OW5000 Incoming Call Assistant User Guide - Revision 4... -
Page 23: Calling Party Number Display
—Press # to return the call or 8 to view the next oldest call. —Press 7 to return to the Inbnd/Outbnd prompt. If you do not see 99 calls stored in your inbound call history, your OW5000 administrator has selected a lower number for your site. -
Page 24: Redialing A Call
Redialing A Call To dial the same party again while viewing your outbound call history, press the # key on your Dterm phone. ICA will apply the Dialing Properties configured on the OW5000 Server prior to placing the call. NOTE If the call is not successful, ICA will display the following: •... -
Page 25: Exiting Incoming Call Assistant
You will automatically exit ICA if you attempt to return a phone call. You will also be automatically released from ICA mode after a configured amount of time has passed based on data entered by your OW5000 system administrator. NOTE... - Page 26 2-14 Using Incoming Call Assistant OW5000 Incoming Call Assistant User Guide - Revision 4...
- Page 27 For additional information or support on this NEC Infrontia product, contact your NEC Infrontia representative.
- Page 28 NEC Infrontia Corporation OW5000 Incoming Call Assistant User Guide NDA-30143, Revision 4...