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Motorola V300 Service Manual
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Motorola V300 Service Manual

Digital wireless telephones gsm 900/1800 mhz, 850/1900 mhz gprs
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Download this manual See also: User Manual, Manual
Level 1 and 2 Service Manual
V300,V500
Digital Wireless Telephones
GSM 900/1800 MHz, 850/1900 MHz GPRS

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Summary of Contents for Motorola V300

  • Page 1 Level 1 and 2 Service Manual V300,V500 Digital Wireless Telephones GSM 900/1800 MHz, 850/1900 MHz GPRS...

  • Page 3: Table Of Contents

    Level 1 and 2 Service Manual Contents V300/V500 6809468A80 Introduction ................. 5 Product Identification .
  • Page 4 Contents V300/V500 September 30, 2003 6809468A80...

  • Page 5: Introduction

    Available on a contract basis, Motorola Inc. offers comprehensive maintenance and installation programs that allow customers to meet requirements for reliable, continuous communications. To learn more about the wide range of Motorola service programs, contact your local Motorola products representative or the nearest Customer Service Manager. Product Identification Motorola products are identified by the model number on a label usually located under the battery.

  • Page 6: Computer Program Copyrights

    The Motorola products described in this manual may include Motorola computer programs stored in semiconductor memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted...

  • Page 7: Warranty Service Policy

    Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High Tech Centers will perform level-4 (full component) repairs.

  • Page 8: Parts Replacement

    When ordering replacement parts or equipment, include the Motorola part number and description used in the service manual. When the Motorola part number of a component is not known, use the product model number or other related major assembly along with a description of the related major assembly and of the component in question.

  • Page 9: Specifications

    Level 1 and 2 Service Manual Specifications Specifications General Function Specification 824-848 MHz Tx Frequency Range GSM 850 869-893 MHz Rx 880-915 MHz Tx (with EGSM) Frequency Range GSM 900 925-960 MHZ Rx 1710-1785 MHz Tx Frequency Range DCS 1800 1805-1880 MHz Rx 1850-1910 MHz Tx Frequency Range PCS 1900...
  • Page 10 Specifications V300/V500 Speech Coding Function Specification Frame Duration 20 ms Block Length 260 bits Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits Bit Rate with FEC Encoding 22.8 kbps September 30, 2003 6809468A80...

  • Page 11: Product Overview

    (DCS) 1800 MHz digital cellular system, the GSM 850 MHz, and PCS 1900 MHz bands. The V300 is a tri-band phone that allows roaming within the GSM 900 MHz, (DCS) 1800 MHz digital cellular system, and the PCS 1900 MHz bands.
  • Page 12 Because the GSM standard does not provide the option to store voice tags onto the SIM card, voice tags are added to the phone’s memory. V300 and V500 telephones also include a voice note recorder that allows up to 2 minutes of personal messages to be recorded. This feature has a complete set of record, playback, and management tools that make it easy to store and maintain a list of personal memos.
  • Page 13 User must subscribe to a caller line identification service through their service provider. Other Features Detailed descriptions of these and other V300/V500 features can be found in the appropriate user’s guide listed in the “Related Publications” section toward the end of this manual.

  • Page 14: General Operation

    General Operation Controls, Indicators, and Input / Output (I/O) Connections The V300/V500 telephone’s controls are located on the sides of the device and on the keypad. Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V300/V500 phones have an audible alert transducer on the top and I/O connectors, consisting of a headset jack and an accessory port, located on the top and bottom of the phone.
  • Page 15 Color Display The V300 and V500 wireless phones feature a 64k color Thin Film Transistor (TFT) 176x220 pixel display. Display animation makes the phone’s menus move smoothly as the user scrolls up and down. Turn animation off to conserve the battery.
  • Page 16 General Operation V300/V500 • Menu Indicator. Indicates the user can press the menu soft key to open a menu. • Alert Setting Indicator. Shows the current selected alert. The default alert setting is a ringer. September 30, 2003 6809468A80...

  • Page 17: User Interface Menu Structure

    Level 1 and 2 Service Manual General Operation User Interface Menu Structure Figure 3 shows the telephone menu structure. Main Menu Settings Menu Games & Apps Personalize Home Screen Multimedia Main Menu Them Color Style Camera Greeting Pictures Wallpaper Sounds Screen Saver MotoMixer Quick...

  • Page 18: Alert Settings

    General Operation V300/V500 Alert Settings V300 and V500 telephones include up to 32 preset alert tones and vibrations that can be applied to all alert events at the same time. ➧ Pressing either volume key will mute the alert. Battery Function...

  • Page 19: Tools And Test Equipment

    GSM / DCS Test SIM Used to enable manual test mode 1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at (800) 422-4210 or FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.

  • Page 20: Disassembly

    Disassembly V300/V500 Disassembly The procedures in this section provide instructions for the disassembly of V300/ V500 telephones. Tools and equipment used for the phone are listed in Table 1, preceding. Many of the integrated devices used in this equipment are vulnerable to damage from electrostatic discharge (ESD).
  • Page 21 Level 1 and 2 Service Manual Disassembly Lift the end of the battery and remove it completely. See Figure 2. Battery 031828o Figure 2. Removing the battery There is a danger of explosion if the Lithium Ion battery is replaced incorrectly. Replace only with the same type of battery or equivalent as recommended by the battery manufacturer.

  • Page 22: Removing And Replacing The Subscriber Identity Module (Sim)

    Disassembly V300/V500 Removing and Replacing the Subscriber Identity Module (SIM) Remove the battery door and battery as described in the procedures. unlock SIM Latch 031829o Figure 3. Removing the SIM Slide the SIM latch away from the SIM to unlock as shown in Figure 3.

  • Page 23: Removing And Replacing The Antenna

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Antenna Remove the battery door and battery as described in the procedures. By hand, rotate the antenna counterclockwise until loose. See Figure 4. Antenna 031830o Figure 4. Removing the antenna When the antenna threads are completely disengaged, pull the antenna straight out of the phone to remove.

  • Page 24: Removing And Replacing The Rear Housing

    Disassembly V300/V500 Removing and Replacing the Rear Housing This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, and antenna as described in the procedures. In addition to 4 screws, the rear housing assembly is fastened with plastic latches.
  • Page 25 Level 1 and 2 Service Manual Disassembly Carefully lift the rear housing away from the front housing and flip assembly. Housing Latch 031832o Figure 6. Removing the rear housing To replace, carefully align the rear housing to the front housing and the flip assembly, then press the rear chassis assembly down until the 2 housing catches engage with the corresponding openings on the rear chassis assembly.

  • Page 26: Removing And Replacing The Battery Tray

    Disassembly V300/V500 Removing and Replacing the Battery Tray Remove the battery door, battery, SIM, and rear housing as described in the procedures. Lift the battery tray up and away from the transceiver board (see Figure 7). Battery tray 031833o Figure 7. Removing the Battery Tray To replace, align the battery tray with the 4 screw posts on the front housing.

  • Page 27: Removing And Replacing The Transceiver Board Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Transceiver Board Assembly This product contains static-sensitive devices. Use anti-static handling procedures to prevent electrostatic discharge (ESD) and component damage. Remove the battery cover, battery, SIM, antenna, rear housing and battery tray as described in the procedures The flexible printed cable (FPC) (flex) is easily damaged.
  • Page 28 Disassembly V300/V500 Lift the transceiver board assembly out of the front housing. See Figure 9. Transceiver PCB Assembly 031641o Figure 9. Removing the transceiver PC board assembly To replace, insert the transceiver board assembly into the front housing with the flex connector on top.

  • Page 29: Removing And Replacing The Real-Time Clock (Rtc) Battery

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Real-Time Clock (RTC) Battery Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Use the disassembly tool to pry the RTC battery out of its socket on the transceiver board (see Figure 10).

  • Page 30: Removing And Replacing The Keypad, Volume/Smart And Voice Buttons

    Disassembly V300/V500 Removing and Replacing the Keypad, Volume/Smart and Voice Buttons Remove battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Using the disassembly tool, lift the top part of the keypad assembly, which includes the volume/smart buttons, and voice button away from the transceiver board assembly (see Figure 11).

  • Page 31: Removing And Replacing The Headphone Speaker Connector

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Headphone Speaker Connector Remove the battery cover, battery, SIM, antenna, and rear housing as described in the procedures. Using the disassembly tool, gently pry up on the headphone speaker connector to remove it from the rear housing as shown in Figure 12.

  • Page 32: Removing And Replacing The Polyphonic Speaker Assembly

    Disassembly V300/V500 Removing and Replacing the Polyphonic Speaker Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and headphone speaker connector as described in the procedures. Use the disassembly tool to pry the polyphonic speaker assembly out of the rear housing as shown in Figure 13.

  • Page 33: Removing And Replacing The Flip Assembly Cover

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Flip Assembly Cover Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly as described in the procedures. Remove the 4 flip assembly screw caps (see Figure 14A). Remove the 4 screws from the flip assembly (see Figure 14B).
  • Page 34 Disassembly V300/V500 To replace, align the flip cover to the flip assembly, gently press the flip cover onto the flip assembly until the flip cover latches engage. Insert and tighten the 4 screws to secure the flip cover to the flip assembly.

  • Page 35: Removing And Replacing The Flip Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Flip Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, and flip cover as described in the procedures. Insert the disassembly tool between the flip assembly and the flip knuckle. Carefully and gently bend the front housing knuckle away from the flip assembly hinge to separate the flip assembly from the front housing.
  • Page 36 Disassembly V300/V500 To replace, carefully thread the display flex cable through the slot in the front housing as shown in Figure 15B. Insert the side of the hinge of the flip assembly with the flex cable into the knuckle (see Figure 16).

  • Page 37: Removing And Replacing The Flip Cli Lens Cover

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Flip CLI Lens Cover Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly and flip assembly cover as described in the procedures. Use the disassembly tool to release the 2 CLI lens cover latches on each side of the CLI Lens cover (see Figure 17).
  • Page 38 Disassembly V300/V500 Place the CLI lens cover over the snubber and gently press on the CLI lens cover to engage the 2 CLI lens cover latches on each side of the flip assembly Ensure that the flip cover latches are secured to the CLI lens cover.

  • Page 39: Removing And Replacing The Camera Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Camera Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, and CLI lens cover as described in the procedures. , and flip display lens as described in the procedures. Unlock the ZIF connector and remove the camera assembly flex connector.

  • Page 40: Removing And Replacing The Motor/Vibrator

    Disassembly V300/V500 Removing and Replacing the Motor/Vibrator Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, CLI lens cover, and camera assembly as described in the procedures. Lift the flip display flex cable up over the flip display assembly (see Figure 19).

  • Page 41: Removing And Replacing The Flip Display Module Assembly

    Level 1 and 2 Service Manual Disassembly Removing and Replacing the Flip Display Module Assembly Remove the battery cover, battery, SIM, antenna, rear housing, and transceiver board assembly, flip assembly cover, CLI lens cover, camera assembly, and motor/vibrator as described in the procedures. Carefully lift the display module assembly out of the flip assembly (see Figure 20).

  • Page 42: Subscriber Identity Module (Sim) And Identification

    The Mechanical Serial Number (MSN) is an individual unit identity number and remains with the unit throughout the life of the unit. The MSN can be used to log and track a unit on Motorola's Service Center Database. The MSN is divided into 4 sections as shown in Figure 21.
  • Page 43 Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification International Mobile Station Equipment Identity (IMEI) The International Mobile station Equipment Identity (IMEI) number is an individual number unique to the PCB and is stored within the unit's memory. The IMEI uniquely identifies an individual mobile station and thereby provides a means for controlling access to GSM networks based on mobile station types or individual units.

  • Page 44: Troubleshooting

    V300/V500 Troubleshooting Manual Test Mode Motorola V300 telephones are equipped with a manual test mode capability. This allows service personnel to verify functionality and perform fault isolation by entering keypad commands. To enter the manual test command mode, a GSM / DCS test SIM must be used.
  • Page 45 Level 1 and 2 Service Manual Troubleshooting Table 3. Manual Test Commands (Continued) Key Sequence Test Function/Name Remarks 5*0*8 Set audio level 8 5*0*9 Set audio level 9 5*0*10 Set audio level 10 5*0*11 Set audio level 11 5*0*12 Set audio level 12 5*0*13 Set audio level 13 5*0*14...

  • Page 46: Troubleshooting Chart

    Troubleshooting V300/V500 Troubleshooting Chart Table 4. V300 Telephone: Level 1 and 2 Troubleshooting Chart SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 1. Telephone will not turn on or stay on. a) Battery either discharged or Measure battery voltage across a 50 ohm (>1 defective.
  • Page 47 Level 1 and 2 Service Manual Troubleshooting Table 4. V300 Telephone: Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 4. Incoming call alert transducer audio Faulty transceiver board assembly. Replace the transceiver board assembly (refer distorted or volume is too low.

  • Page 48: Programming: Software Upgrade And Flexing

    Troubleshooting V300/V500 Table 4. V300 Telephone: Level 1 and 2 Troubleshooting Chart (Continued) SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY 8. Phone does not sense when flip is a) Flip assembly defective. Temporarily replace the flip assembly with a opened or closed (usually indicated by known good assembly.

  • Page 49: Part Numbers

    Level 1 and 2 Service Manual Part Numbers Part Numbers The following information is provided as a reference for the parts associated with V300 telephones. Related Publications Motorola V300 User’s Guide, English SJJN5272 (6809467A24) Motorola V300 Reference Guide, English SJJN5273 (6809467A25) 6809468A80 September 30, 2003...

  • Page 50: Exploded View Diagram

    Part Numbers V300/V500 Exploded View Diagram 031826o Figure 22. Exploded View Diagram September 30, 2003 6809468A80...

  • Page 51: Exploded View Parts List

    5587736N01 Hinge Assembly 0389001N01 Flip Assembly Screw (2) 3889187N02 Main Housing Screws (4) 6188811N01 Display Lens 3889187N01 Flip Screw Cover Table 6. Exploded View Parts List (V300) Item Item Part Number Description Part Number Description Number Number 0188931N01 Flip Cover...
  • Page 52 Part Numbers V300/V500 To order parts please use the following Link: https://wissc.motorola.com/wissc_root/main/BrowserOK.html (Password is Required) For information on ordering parts please contact EMEA at + 49 461 803 2690. There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.

  • Page 53: Accessories

    Level 1 and 2 Service Manual Part Numbers Accessories Table 7. Accessories Part Description Part Number Headset, FM stereo radio SYN8609 Headset, with send/end button SYN8419 Headset, retractable SYN8284 Neckloop, hands-free (compatible with T-coil hearing aids) SYN7875 Holster SYN8454 6809468A80 September 30, 2003...
  • Page 54 Part Numbers V300/V500 September 30, 2003 6809468A80...
  • Page 55 1 and 2 Index Level 1 and 2 Service Manual Index V300/V500 6809468A80 alert setting indicator 16 identification 42 alert settings 18 international mobile station equipment identity 43 antenna, removing and replacing 23 mechanical serial number 42 product 5 IMEI 43...
  • Page 56 Index V300/V500 service procedure ordering replacement parts 8 real-time clock battery, removing and replacing 29 shut down rear housing upon battery removal 18 removing 24 signal strength indicator 15 regulatory agency compliance 5 SIM Application Toolkit 12 related publications 49...
  • Page 58 MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. U.S. Pat. & Tm. Off. TrueSync and Starfish are registered trademarks of Starfish, Inc., a wholly owned independent subsidiary of Motorola, Inc.

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