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Network problem
Problems
No wireless
connection
Slow internet
connections
Unable to pair with a
Bluetooth device
Touchscreen problem
Problems
Touchscreen responds
slowly or improperly
Possible causes
The signal strength is
not strong enough.
Possible causes
• The screen is dirty.
• A protective cover
may prevent
the tablet from
recognizing your
inputs.
Possible solutions
1 Check if the wireless
radio is on. See
"Wi‑Fi Setting".
2 Try to get closer to the
wireless access point.
3 Reset the wireless router
if using a private network;
open the browser to view
the home page if using a
public network.
Move your tablet to a
different location for better
signal reception.
1 Ensure Bluetooth is
on and follow proper
Bluetooth pairing
instructions. See
"Bluetooth Setting".
2 Contact Dell. Go to
dell.com/support.
Possible solutions
• Moisten a soft, lint‑free
cloth with either water
or a display cleaner, and
wipe the surface of the
tablet until it is clean. Do
not allow water from the
cloth to seep down to the
tablet ports or buttons.
• Remove any protective
covers from the
touchscreen.
Troubleshooting
35
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