Page 1
Dell™ PowerEdge™ T310 Systems Hardware Owners Manual Downloaded from www.Manualslib.com manuals search engine...
Page 2
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; MS-DOS, Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
Page 8
Chassis Intrusion Switch ....Removing the Chassis Intrusion Switch ..Installing the Chassis Intrusion Switch ..Control Panel Assembly .
Page 9
Troubleshooting a Damaged System ..Troubleshooting the System Battery ... Troubleshooting Power Supplies ... . Troubleshooting System Cooling Problems .
About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. <F10> Enters System Services, which opens the Unified Server Configurator.
Front-Panel Features and Indicators NOTE: Depending on the configuration, your system may have either an LCD panel or LED diagnostic indicators. Figure 1-1. Front Panel Features and Indicators Item Indicator, Button, or Icon Description Connector Front bezel lock Secures the front bezel to the system. Tape drive/Optical One optional internal half-height tape backup drive (optional)
Page 13
Item Indicator, Button, or Icon Description Connector LED or LCD panel LED panel — The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights (Optional)" on page 23. LCD panel — Provides system ID, status information, and system error messages. The LCD lights blue during normal system operation.
Item Indicator, Button, or Icon Description Connector NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
Figure 1-2. LCD Panel Features Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. System identification Turns the system ID mode on (LCD panel flashes blue) and off. Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS Progress mode.
the LCD backlight will turn off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen. To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select...
View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), NOTE: If an iDRAC6 Express Gateway, IP , and Subnet (IPv6 does not have Subnet). card is installed on the NOTE: system, the BMC IP option BMC IP supports only IPv4 addresses.
Hard-Drive Indicator Patterns hard-drive activity indicator (green) hard-drive status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three Rebuild aborted seconds, and off six seconds. Back-Panel Features and Indicators Figure 1-3.
Page 20
Item Indicator, Button, or Icon Description Connector power supplies (2) Depending on the configuration of your system, you may have a redundant power supply or a non-redundant power supply. NOTE: Figure 1-3 shows a system with a redundant power supply. Non-redundant power supply —...
Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system.
Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. •...
A non-redundant power supply has an LED indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. It also indicates that the system is in standby mode. •...
Page 24
Table 1-1. Diagnostic Indicator Codes Code Causes Corrective Action The system is in a normal Plug the system into a working off condition or a possible electrical outlet and press the pre-BIOS failure has power button. occurred. The diagnostic lights are not lit after the system successfully boots to the operating system.
Table 1-1. Diagnostic Indicator Codes (continued) Code Causes Corrective Action No memory modules See "Troubleshooting System detected. Memory" on page 155. System board failure. See "Getting Help" on page 177. Memory configuration See "Troubleshooting System error. Memory" on page 155. Possible system board See "Getting Help"...
Viewing Status Messages If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status messages. Use the left and right buttons to highlight an error number, and press Select to view the error. Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a...
Page 27
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions Memory has exceeded Remove AC power to the E1116 Memory allowable temperature system for 10 seconds and disabled, and has been disabled restart the system. temp above to prevent damage to range.
Page 28
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions Specified processor VTT Reseat the processor. E122A CPU # VTT voltage regulator has failed. See "Troubleshooting the Regulator Processor" on page 163. failure. Reseat CPU. If the problem persists, see "Getting Help"...
Page 29
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions Processor is out Ensure that the processor E1414 CPU # temp of acceptable heat sink is properly exceeding temperature range. installed. See range. Check "Troubleshooting the CPU heatsink. Processor" on page 163 and "Troubleshooting System Cooling Problems"...
Page 30
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS has Remove AC power to the E1422 CPU # machine reported a machine system for 10 seconds and check error. check error. restart the system. Power cycle If the problem persists, see "Getting Help"...
Page 31
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The power supply See "Troubleshooting E1624 Lost power subsystem is no longer Power Supplies" on supply redundant. If the page 153. redundancy. remaining power supply Check PSU fails, the system cables.
Page 32
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS has Remove and reseat the E1711 PCI parity reported a PCI parity error PCIe expansion cards. error on Bus on a component that If the problem persists, ## Device ## resides in PCI see "Troubleshooting...
Page 33
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS has Check the SEL for E1715 Fatal I/O determined there more information, Error. Review has been a fatal error and then clear the SEL. & clear SEL. in the system.
Page 34
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The specified hard drive See "Troubleshooting a E1810 Hard drive ## has experienced a fault. Hard Drive" on page 160. fault. Review & clear SEL. The specified hard drive Information only.
Page 35
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS failed See "Troubleshooting E2013 BIOS unable to copy its flash image System Memory" on to shadow into memory. page 155. memory. Check DIMMs. CMOS failure. Remove AC power to the E2014 CMOS RAM CMOS RAM not system for 10 seconds and...
Page 36
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions Parity error. Remove AC power to the E2019 Parity error. system for 10 seconds and Power cycle restart the system. If the problem persists, see "Getting Help" on page 177. SIO failure.
Page 37
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions BIOS POST memory test See "Troubleshooting E201E POST memory failure. System Memory" on test failure. page 155. Check DIMMs. If the problem persists, see "Getting Help" on page 177. Processor configuration Check screen for specific E2020 CPU...
Page 38
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions The system BIOS has Remove AC power to the E2111 SBE log disabled memory single-bit system for 10 seconds and disabled on error (SBE) logging and restart the system. DIMM ##.
Table 1-2. LCD Status Messages (continued) Code Text Causes Corrective Actions Warns predictively that the Allow RAID battery to W1228 RAID RAID battery has less than charge to greater than Controller 24 hours of charge left. 24 hours of sustained battery charge.
Page 40
Table 1-3. System Messages Message Causes Corrective Actions The iDRAC6 is not Wait for the system to Alert! iDRAC6 not responding to BIOS reboot. responding. communication either Rebooting. because it is not functioning properly or has not completed initialization. The system will reboot. The iDRAC6 is hung.
Page 41
Table 1-3. System Messages (continued) Message Causes Corrective Actions System is in Reboot to take the system BIOS manufacturing mode. out of manufacturing mode. MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.
Page 42
Table 1-3. System Messages (continued) Message Causes Corrective Actions The system failed to boot Ensure that the boot mode Current boot mode because UEFI boot mode is set correctly and that is set to UEFI. is enabled in BIOS and the proper bootable media Please ensure the boot operating system...
Page 43
Table 1-3. System Messages (continued) Message Causes Corrective Actions The operating system is This message is usually General failure unable to carry out the followed by specific command. information. Note the information, and take the appropriate action to resolve the problem. An invalid system Run the System Setup Invalid...
Page 44
Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory Maximum rank configuration. The system modules are installed in a count exceeded. will run but with the valid configuration. The following specified memory module See "General Memory DIMM has been disabled.
Page 45
Table 1-3. System Messages (continued) Message Causes Corrective Actions The memory frequency If not an intentional setting, Memory set to may be intentionally set check any other system minimum lower for power conservation. messages for possible causes. frequency. The current memory Ensure that your memory configuration may configuration supports the...
Page 46
Table 1-3. System Messages (continued) Message Causes Corrective Actions Incorrect configuration Check the hard-drive No boot sector on settings in System Setup configuration settings in the hard drive program, or no operating System Setup program. system on hard drive. See "Using the System Setup Program and UEFI Boot Manager"...
Page 47
Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory Quad rank DIMM configuration. modules are installed in a detected after valid configuration. single rank or See "General Memory dual rank DIMM in Module Installation socket.
Page 48
Table 1-3. System Messages (continued) Message Causes Corrective Actions Faulty hard drive, USB Replace the USB medium Sector not found device, or USB medium. or device. Ensure that the Seek error USB or SAS backplane cables Seek operation are properly connected. failed See "Troubleshooting a USB Device"...
Page 49
Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory The following configuration. The specified modules are installed in a DIMMs should memory modules do not valid configuration. See match match in size, number "General Memory Module geometry: of ranks, or number of Installation Guidelines"...
Page 50
Table 1-3. System Messages (continued) Message Causes Corrective Actions Incorrect Time or Check the Time and Date Time-of-day not Date settings; settings. See "Using the set - please run faulty system battery. System Setup Program and SETUP program UEFI Boot Manager" on page 57.
Page 51
The iDRAC6 Enterprise Restore the flash memory card flash memory may using the latest version on be corrupted. support.dell.com. See the iDRAC6 user's guide for instructions on performing a field replacement of the flash memory. Improperly seated Reseat the memory modules.
Page 52
Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid memory Ensure that the memory Unsupported configuration. Memory modules are installed in a memory modules are mismatched valid configuration. See configuration. in the specified slots. "General Memory Module DIMM mismatch Installation Guidelines"...
Page 53
Table 1-3. System Messages (continued) Message Causes Corrective Actions The system configuration of If any system components Warning! Power processor, memory modules, were just upgraded, required exceeds and expansion cards may return the system to the PSU wattage. not be supported by the previous configuration.
Table 1-3. System Messages (continued) Message Causes Corrective Actions Faulty USB device, Replace the USB medium or Write fault USB medium, optical device. Ensure that the USB, Write fault on drive assembly, hard drive, SAS backplane, or selected drive or hard-drive subsystem. SATA cables are properly connected.
The Unified Server Configurator User's Guide provides information about setting up USC, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System Downloaded from www.Manualslib.com...
Page 56
About Your System Downloaded from www.Manualslib.com manuals search engine...
Using the System Setup Program and UEFI Boot Manager Run the System Setup program to familiarize yourself with your system configuration and to: • Change the NVRAM settings after you add or remove hardware • Set or change user-selectable options •...
Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. Option Description System Time Sets the time on the system’s internal clock System Date Sets the date on the system’s internal calendar Memory Settings Displays information related to installed memory.
Page 60
Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 62. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices.
Option Description Report Keyboard Errors Enables or disables reporting of keyboard errors during (Report default) the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST.
Processor Settings Screen Option Description 64-bit Specifies if the processor supports 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor On processors that support Simultaneous (Enabled default) Multi-Threading (SMT) technology, each processor core supports up to two logical processors.
Option Description Port B Auto enables BIOS support for the device attached to (Off default) SATA port B. Off disables BIOS support for the device. Port C Auto enables BIOS support for the device attached to (Off default) SATA port C. Off disables BIOS support for the device. Port D Auto enables BIOS support for the device attached to (Off default)
Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off.
PCI IRQ Assignment Screen Option Description <PCIe device> Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication...
Embedded Server Management Screen (Optional) Option Description Front-Panel LCD Options Options are User Defined String, Model Number, and None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced"...
Option Description CPU Power and Options are OS DBPM, System DBPM, Maximum Performance Management Performance, or Minimum Power. Fan Power and Options are Maximum Performance or Minimum Performance Management Power. Memory Power and Options are Maximum Performance, a specified Performance Management frequency, or Minimum Power.
Page 68
Option Description TPM Activation When set to Activate, the TPM is enabled to default (No Change default) settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved).
Option Description AC Power Recovery Determines how the system reacts when power is (Last default) restored. If set to Last, the system returns to the last power state. On turns on the system after power is restored. Off allows the system to remain off after power is restored.
If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart your system and try again. Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field.
UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Disables and enables a boot option in the boot option Option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full use of the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option.
Page 73
Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 74), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security.
4 Type the system password. 5 Confirm that Not Enabled is displayed for the System Password. If Not Enabled is displayed for the System Password, the system password has been deleted. If Enabled is displayed for the System Password, press the <Alt><b> key combination to restart the system, and repeat step 1 to step 5.
Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens.
• Configuring hardware and firmware For more information about setting up USC, configuring hardware and firmware, and deploying the operating system, see the Dell Unified Server Configurator User’s Guide on the Dell Support website at support.dell.com/manuals. Baseboard Management Controller Configuration...
iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting. •...
Page 78
Using the System Setup Program and UEFI Boot Manager Downloaded from www.Manualslib.com manuals search engine...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 80
Figure 3-1. Inside the System system cover cooling shroud system cooling fan expansion card slots (5) heat sink and processor memory modules (6) SAS backplane hard drives (4) optical drive power distribution board power supplies power supply bays (2) Installing System Components Downloaded from www.Manualslib.com manuals search engine...
Front Bezel NOTE: If you are removing or installing a hot-swappable hard drive, the system may remain turned on and in the upright position during removal of the front bezel. If you are removing or installing any other system component(s), the system should be turned off and placed in the orientation shown in Figure 3-1.
Installing the Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis. See Figure 3-2. 2 Press the top end of the bezel into the chassis until the lever locks into place. 3 Using the system key, lock the bezel. Front Bezel Inserts Removing the Front Bezel Insert NOTE:...
Installing the Front Bezel Insert NOTE: If you remove a drive from one or more of the front drive bays, replace the corresponding insert(s) on the front bezel. 1 From the back of the bezel, align the insert tab with the corresponding notch on the bezel.
Figure 3-4. Removing and Installing an EMI Filler Panel EMI filler panel Installing an EMI Filler Panel 1 Push the EMI filler panel into the empty drive bay on the front of the chassis until the filler panel locks into place. See Figure 3-4. 2 Replace the front bezel.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-5. Opening and Closing the System cover release latch lock cover release latch system cover chassis slots Closing the System 1 Ensure that all internal cables are connected and folded out of the way. 2 Ensure that no tools or extra parts are left inside the system. 3 Place the bottom edge of the cover, opposite from the cover release latch, into the slots in the system chassis.
7 Place the system upright on a flat surface. 8 Reattach any peripherals and connect the system to an electrical outlet. 9 Turn on the system and attached peripherals. Expansion Card Stabilizer Removing the Expansion Card Stabilizer 1 Turn off the system and attached peripherals. Disconnect the system from the electrical outlet and peripherals.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-6. Removing and Installing the Cooling Shroud cooling shroud expansion card stabilizer expansion card stabilizer touch cable bracket points (2) cooling shroud touch point Installing the Cooling Shroud 1 Carefully lower the cooling shroud into the system holding by the touch point.
6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on the system and attached peripherals. Hard Drives Your system supports up to four internal hot-swap 3.5-inch SAS or SATA hard drives, or 2.5-inch internal hot-swap SAS or SSD hard drives in 3.5-inch hot-swap hard-drive carrier.
Figure 3-7. Removing or Installing a Hard-Drive Blank hard-drive blank release handle Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive removal and installation.
Page 92
4 Open the hard-drive carrier release handle to release the drive. See Figure 3-8. 5 Slide the hard drive out until it is free of the drive bay. 6 Remove the hard drive from the carrier. See "Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier"...
Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
Removing a Hot-Swap Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-9. Figure 3-9. Removing and Installing a Hot-Swap Hard Drive hard drive screws (4) SAS/SATA screw hole...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 96
Figure 3-10. Removing or Installing a Cabled Hard Drive power/data cable tabs (2) hard drive hard-drive bracket 5 Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. NOTE: If you are not replacing the hard drive, remove the drive from the drive bracket (see Figure 3-11) and insert the empty bracket back into the drive bay.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Removing a Cabled Hard Drive From a Hard-Drive Bracket Detach the hard-drive bracket from the hard drive by pushing out at the edges of the bracket and removing the hard drive. See Figure 3-11. Figure 3-11. Removing or Installing a Cabled Hard Drive From a Hard Drive Bracket hard drive hard-drive bracket tabs (2)
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 101
1 Unpack and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. If you are installing a SAS tape drive, you must have an integrated SAS storage controller card installed. See "Installing an Expansion Card" on page 115.
Page 102
6 Attach the three shoulder screws to the drive, one screw on the lower front screw hole on the right side and two screws on the lower screw holes on the left side. See Figure 3-13. NOTE: If the optical or tape drive you are installing does not have shoulder screws, remove the three shoulder screws from the old drive or the back of the 5.25-inch front bezel insert.
11 Place the system upright on a flat surface. 12 Reattach any peripherals and connect the system to an electrical outlet. 13 Turn on the system and attached peripherals. 14 Test the drive by running system diagnostics (optional). See "Running the System Diagnostics"...
Figure 3-14. Removing and Replacing a Redundant Power Supply release latch power supply handle velcro strap Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
Removing a Non-Redundant Power Supply 1 Turn off the system and all attached peripherals. 2 Disconnect the power cable from the power supply. 3 Open the system. See "Opening the System" on page 85. 4 Disconnect all cables from the power supply to the system board, hard drives and optical drive.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-16. Removing the System Fan touch-point release tab system fan power cable FAN connector on the system board Installing the System Fan 1 Align the tabs on the system fan with the securing slots on the chassis. 2 Slide the system fan into the securing slots until the release tab locks into place.
3 Connect the system fan power cable to the system board. 4 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 5 Replace the expansion card stabilizer. See "Installing the Expansion Card Stabilizer" on page 87. 6 Close the system. See "Closing the System" on page 86 7 Lay the system upright on a flat surface.
• Memory modules of different sizes can be mixed in A1-A3 or B1-B3 (for example, 2-GB and 4-GB), but all populated channels must have identical configurations. • The memory speed of each channel depends on the memory configuration: – For single- or dual-rank memory modules: •...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 112
Figure 3-17. Installing and Removing a Memory Module memory module memory module socket ejectors (2) alignment key 10 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-17. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. NOTE: If you are not replacing the memory module, insert a memory module blank in the socket.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 116
5 Open the expansion-card latch adjacent to the slot. See Figure 3-18. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 122
8 When the front of the card is fully seated, the plastic standoffs snap over the edge of the card. Figure 3-20. Installing or Removing an iDRAC6 Enterprise Card (Optional) iDRAC6 Enterprise card VFlash media slot VFlash SD card retention standoff posts (2) retention standoff tabs (2) iDRAC6 Enterprise card connector 9 Replace the cooling shroud.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 125
4 Insert the USB memory key into the USB connector. See Figure 3-21. 5 Close the system. See "Closing the System" on page 86. 6 Place the system upright on a flat surface. 7 Reattach any peripherals and connect the system to an electrical outlet. 8 Turn on the system and attached peripherals.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 127
9 Gently lift the heat sink off of the processor and set the heat sink aside with the thermal grease side facing up. Figure 3-22. Installing and Removing the Heat Sink heat sink heat-sink retention screws (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
Page 128
Figure 3-23. Removing a Processor processor notch in processor (2) processor shield ZIF socket socket key (2) socket-release lever CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. Installing System Components Downloaded from www.Manualslib.com...
12 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. 13 After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. NOTE: Do not touch the bottom of the processor.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 131
Figure 3-24. Replacing the System Battery positive side of battery connector system battery negative side of battery connector 4 Remove the PCIe expansion card from slot 1. See "Removing an Expansion Card" on page 118. 5 Locate the battery socket. See "System Board Connectors" on page 170. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
13 Close the system. See "Closing the System" on page 86. 14 Place the system upright on a flat surface. 15 Reattach any peripherals and connect the system to an electrical outlet. 16 Turn on the system and attached peripherals. 17 Enter the System Setup program to confirm that the battery is operating properly.
Figure 3-25. Removing and Installing the RAID Battery battery cable connector battery carrier slots (2) battery carrier battery carrier tabs battery carrier release tab RAID battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-25. 2 Align the tabs on the battery carrier with the battery carrier slots on the chassis.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-26. Removing and Installing the Chassis Intrusion Switch chassis intrusion switch chassis intrusion switch cable intrusion connector on the system board Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-26. 2 Slide the switch into the securing bracket notch.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 137
Figure 3-27. Removing and Installing the Control Panel control panel cable control panel assembly control panel screw release latch Installing System Components Downloaded from www.Manualslib.com manuals search engine...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 139
5 Disconnect all of the cables connected to the SAS backplane including the nSAS A cable, SAS B cable used for 3.5 inch hard drives, the backplane power cable, and the data cable. See Figure 3-28. 6 To remove the SAS backplane, pull the blue release pin and slide the backplane upwards.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 141
5 Remove the cables that are routed on the power distribution board. 6 To remove the power distribution board, pull the blue release pin and slide the board up. 7 Pull the board away from the chassis until the securing slots on the board are free from the tabs on the chassis.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 143
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening the System" on page 85. 3 Remove the expansion card stabilizer. See "Removing the Expansion Card Stabilizer"...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 145
5 Slide the system board toward the back of the system, inserting the connectors into the cutouts in the chassis. 6 Using a Phillips screwdriver, tighten the screws. 7 If applicable, replace the SAS backplane. See "Installing the SAS Backplane" on page 140. 8 Replace the heat sink and processor.
Page 146
Installing System Components Downloaded from www.Manualslib.com manuals search engine...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-3 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor.
3 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 64. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "Disabling a Forgotten Password"...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 151
3 Disassemble components from the system. See "Installing System Components" on page 79. • Hard drives • SD cards • USB memory key • Expansion cards • iDRAC6 Express card • iDRAC6 Enterprise card • Expansion cards • Power supplies •...
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 156
4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 15.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting a Tape Backup Unit 1 Try using a different tape cartridge. 2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Page 164
5 Ensure that each processor and heat sink are properly installed. See "Installing a Processor" on page 129. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 7 Close the system. See "Closing the System" on page 86. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Microsoft Windows and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide. Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.
• Display, print, or save test results • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...
System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer.
• Show Ending Timestamp — Time stamps the test log. • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive.
Jumpers and Connectors WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. System Board Jumpers For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password"...
System Board Connectors Figure 6-1. System Board Jumpers and Connectors Jumpers and Connectors Downloaded from www.Manualslib.com manuals search engine...
Page 171
Table 6-2. System Board Jumpers and Connectors Item Connector Description USB1 External USB connector 1 USB2 External USB connector 2 USB3 External USB connector 3 USB4 External USB connector 4 NIC1 External NIC connector 1 NIC2 External NIC connector 1 External Video connector External Serial connector Fan connector...
Page 172
Table 6-2. System Board Jumpers and Connectors Item Connector Description BP_I2C Backplane I2C connector iDRAC6 Express iDRAC6 Express card connector HD_ACT_CARD Hard drive activity connector PWR_CONN 24 pin power connector 4 pin power connector PDB_CONN Power distribution board power connector Processor CTRL_PNL Control panel connector...
SAS Backplane Board Connectors Figure 6-2. SAS Backplane Board Connectors front back hard drive connectors 0–3 backplane power (BKPLN) SAS A connector Jumpers and Connectors Downloaded from www.Manualslib.com manuals search engine...
Power Distribution Board Connectors J_PWR1 connector J_PWR2 connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program." The password jumper enables these password features or disables them and clears any password(s) currently in use.
Page 175
3 Remove the jumper plug from the password jumper. See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed.
Page 176
Jumpers and Connectors Downloaded from www.Manualslib.com manuals search engine...
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Page 178
Getting Help Downloaded from www.Manualslib.com manuals search engine...
Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.
Page 180
DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral.
Page 181
In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.
Page 182
jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board.
Page 183
Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board.
Page 184
PCI — Peripheral Component Interconnect. A standard for local-bus implementation. PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system.
Page 185
— A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.
Page 186
TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.
Page 187
virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML —...
Page 188
Glossary Downloaded from www.Manualslib.com manuals search engine...