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Dell Precision 5820 Owner's Manual
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Dell Precision 5820 Owner's Manual

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Dell Precision 5820 Tower
Owner's Manual
Regulatory Model: D02T
Regulatory Type: D02T002

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Summary of Contents for Dell Precision 5820

  • Page 1 Dell Precision 5820 Tower Owner's Manual Regulatory Model: D02T Regulatory Type: D02T002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer..........................7 Safety instructions................................7 Turning off your computer — Windows..........................7 Before working inside your computer..........................8 After working inside your computer..........................8 2 Removing and installing components......................9 Screw size list..................................9 Recommended tools................................ 10 Side cover...................................11 Removing the side cover............................
  • Page 4 Installing input and output panel bracket........................ 32 Intrusion switch................................32 Removing the Intrusion switch..........................32 Installing the intrusion switch........................... 33 Internal chassis speaker..............................33 Removing the internal chassis speaker........................34 Installing the internal chassis speaker........................35 Air shroud..................................35 Removing the air shroud............................35 Installing the air shroud..............................37 Memory.....................................
  • Page 5 Updating the BIOS in Windows .............................84 Updating BIOS on systems with BitLocker enabled....................85 Updating your system BIOS using a USB flash drive.................... 85 Updating the Dell BIOS in Linux and Ubuntu environments................. 86 System and setup password............................86 Assigning a system setup password........................86 Deleting or changing an existing system setup password..................87...
  • Page 6 Security device drivers..............................90 Software device drivers............................. 91 Human Interface Device drivers..........................91 Firmware..................................91 7 Troubleshooting............................92 Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0..............92 Running the ePSA Diagnostics..........................92 Preboot blinking power button codes........................... 93 PCIe slots..................................95 8 Contacting Dell............................96...

  • Page 7: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 8: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

  • Page 9: Removing And Installing Components

    Removing and installing components Topics: • Screw size list • Recommended tools • Side cover • Power supply unit (PSU) • Front bezel • Hard Disk Drive bezel • Hard disk drive assembly • Slim Optical Disk Drive • Front input and output bezel •...

  • Page 10: Recommended Tools

    Component Screw type Quantity Intrusion Holder M3X6.5mm PDB Board #6-32X1/4 inches PDB Bracket M3X6.5mm Slim ODD Plug M3X6.5mm HDD Bracket M3X6.5mm 5.25" ODD Bracket • #6-32 UNC X6.0mm • • M3X6.5mm • System Board #6-32X1/4 inches Middle Fan Fixed Bracket #6-32X1/4 inches Middle Fan Bracket #6-32X1/4 inches...

  • Page 11: Side Cover

    Side cover Removing the side cover Follow the procedure in Before working inside your computer. CAUTION: The system will not power on while the side cover is off. Also, the system will shut down if the side cover is removed while the system is on. To remove the side cover: Press the latch Pull the latch [1] upward and rotate it to release the cover [2].

  • Page 12: Installing The Side Cover

    Lift the cover to remove it from the system. Installing the side cover First hold and align the bottom of the side cover to the chassis. Ensure that the hook on the bottom of the side cover snaps into the notch on the system. Press the system cover until it clicks into place.

  • Page 13: Power Supply Unit (Psu)

    Power supply unit (PSU) Removing the PSU Follow the procedure in Before working inside your computer. Disconnect the power cable from the system. Press the PSU release latch [1] and slide the power supply away from the system [2]. Installing the PSU Slide in the power supply unit to the PSU slot on the system.

  • Page 14: Front Bezel

    Front bezel Removing the front bezel Follow the procedure in Before working inside your computer. Remove the side cover. To remove the front bezel: Press the latch and pry the retention tabs to release the front bezel from the system. b Rotate the bezel forward and lift the front bezel away from the system.

  • Page 15: Installing The Front Bezel

    Installing the front bezel Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. Rotate the bezel forward and press the front bezel until the tabs click into place. Follow the procedure in After working inside your computer.

  • Page 16: Installing Hdd Bezel

    Installing HDD bezel Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system. Press the blue lock button on the left edge of the ODD bay to secure the bezel to the system. Install the side cover.
  • Page 17 Press the release button [1] to unlock the latch [2]. b Pull the latch to slide the carrier out of the HDD slot. Removing and installing components...

  • Page 18: Installing The Hdd Carrier

    Installing the HDD carrier Slide the carrier into the drive bay until it clicks into place. CAUTION: Ensure that the latch is open before installing the carrier. Lock the latch. Install the following components: HDD bezel side cover Follow the procedure in After working inside your computer.
  • Page 19 HDD bezel HDD carrier To remove the HDD: Expand one side of the carrier. b Lift the hard drive out of the carrier. Removing and installing components...

  • Page 20: Installing The Hdd

    Installing the HDD Insert the HDD into the 3.5" bracket with the connector end of the hard drive towards the back of the HDD carrier. Slide the HDD carrier back into the hard drive bay. Install the following: HDD carrier HDD bezel side cover Follow the procedure in...
  • Page 21 b Slide the slim ODD out of the system. Removing and installing components...

  • Page 22: Installing The Slim Odd

    Installing the slim ODD Slide the slim ODD into the slot on the chassis. Tighten the screw to secure the slim ODD to the chassis. Install the side cover. Follow the procedure in After working inside your computer. Front input and output bezel Removing front input and output bezel Follow the procedure in Before working inside your...
  • Page 23 b Lift the bezel from the chassis. Removing and installing components...

  • Page 24: Installing Front Input And Output Bezel

    Installing front input and output bezel Hold the input and output(I/O) bezel and ensure that the hooks on the bezel snap into the notches on the system. Press the retention tabs and secure them to the chassis. Install the : front bezel side cover Follow the procedure in...
  • Page 25 b Push the optical drive release button[1] and push the optical drive out of the system. Slide the ODD[2] from the ODD bracket. Removing and installing components...

  • Page 26: Installing The Odd

    Installing the ODD Place the ODD into the 5.25" ODD bracket. Slide the ODD and lock the latch by a click. Connect the optical drive data cable and optical drive power cable to the ODD. Install the: front bezel side cover Follow the procedure in After working inside your computer 5.25 inch ODD bracket...
  • Page 27 Remove the five screws[1,2] that secure the bracket to the chassis. b Slide the ODD bracket toward the rear of the system and lift it away from the chassis. Removing and installing components...

  • Page 28: Installing The 5.25 Odd Bay

    Installing the 5.25 ODD bay Place the ODD bracket into the system slot. Replace the (6-32 X 6.0mm) screws. Install the: front bezel side cover Follow the procedure in After working inside your computer Front input and output panel Removing front input and output panel Follow the procedure in Before working inside your computer.
  • Page 29 NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end. Pulling the cable wires may loosen them from the connector. b Remove the screw[1] that secures the front I/O panel to the chassis and slide the I/O panel out of the chassis[2]. Removing and installing components...

  • Page 30: Installing Front Input And Output Panel

    Installing front input and output panel Insert the input and output(I/O) panel onto its slot in the system. Slide the panel to secure the hooks into the chassis hole. Tighten the screw to secure the front I/O panel to the chassis. Connect the following cables: •...

  • Page 31: Input And Output Panel Bracket

    front bezel side cover Follow the procedure in After working inside your computer. Input and output panel bracket Removing input and output panel bracket Follow the procedure in Before working inside your computer. Remove the: side cover front bezel front input and output bezel 5.25 inch ODD bracket front input and output panel To remove the input and output(I/O) panel bracket:...

  • Page 32: Installing Input And Output Panel Bracket

    Installing input and output panel bracket Insert the input and output(I/O) panel into the metal bracket. Replace the screws to secure the I/O panel bracket to the I/O panel. Install the: front input and output panel front input and output bezel 5.25 inch ODD bracket front bezel side cover...

  • Page 33: Installing The Intrusion Switch

    NOTE: The system will not power on without the intrusion switch installed. Installing the intrusion switch Place the intrusion switch into the slot in the system chassis. Replace the screw and secure the switch to the chassis. Connect the cable to the system board. Install the: 5.25 inch ODD bracket front bezel...

  • Page 34: Removing The Internal Chassis Speaker

    Removing the internal chassis speaker Follow the procedure in Before working inside your computer. Remove the: . side cover front bezel 5.25 inch ODD bracket To remove the internal chassis speaker: Disconnect the speaker cable [1] from the front I/O module. b Press the speaker securing tabs [2], then pull to release it from the system.

  • Page 35: Installing The Internal Chassis Speaker

    Installing the internal chassis speaker Press and hold the tabs on either side of the intrusion speaker, and slide the speaker module into the slot to secure it to the system. Connect the internal chassis speaker cable to the connector on the system chassis. Install the: 5.25 inch ODD bracket front bezel...
  • Page 36 Removing and installing components...

  • Page 37: Installing The Air Shroud

    Installing the air shroud Arrange CPU power cables before installing. Place the shroud into its position. Make sure that the two securing holes of the air shroud is completely inserted into the two holes on the middle fan bracket and the other latch is fixed on the cooler.

  • Page 38: Expansion Card

    Expansion card Removing the expansion card Follow the procedure in Before working inside your computer. Remove the side cover. To remove the expansion card: NOTE: For expansion card with VGA power, disconnect the data or power cable connected to the expansion card. Press [1] and rotate the expansion card locking latch backward [2], to unlock the filler bracket.

  • Page 39: Coin Cell Battery

    Follow the procedure in After working inside your computer. Coin cell battery Removing the coin cell battery Follow the procedure in Before working inside your computer. Remove the: side cover To remove the coin cell battery: Press the release latch [1] away from the battery to allow the battery to pop-up from the socket [2]. b Lift the coin-cell battery out of the system board.

  • Page 40: Installing The Coin Cell Battery

    Installing the coin cell battery Place the coin-cell battery into its slot on the system board. Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system board.
  • Page 41 b Remove the screws [1] securing the system fan to the system board and lift the system fan up [2] . Removing and installing components...

  • Page 42: Installing The System Fan

    Installing the system fan Align the system fan to its slot on the system board and secure it with the 3 screws. Connect the fan cables to the slot on the system board. Install the: 5.25 ODD bracket front bezel air shroud side cover Follow the procedure in...

  • Page 43: Installing The Fan Into The Fan Bracket

    To remove the fan from the fan bracket: Slide out the four rubber grommets for each fan from the fan chassis [1]. b Lift the fan and remove it from the fan assembly [2]. Installing the fan into the fan bracket Place the fan into the fan bracket.

  • Page 44: Pcie Holder

    Follow the procedure in After working inside your computer PCIe holder Removing PCIe holder Follow the procedure in Before working inside your computer. Remove the: side cover expansion card To remove the PCIe holder: Press the PCIe holder securing clip [1] and slide the holder [2] out of the chassis. Removing and installing components...

  • Page 45: Installing The Pcie Holder

    Installing the PCIe holder Align and place the PCIe holder to the system chassis. Press the holder back until it clicks to the system. Install the: side cover Follow the procedure in After working inside your computer. Heat sink and CPU fan assembly Removing the heat sink and CPU fan assembly Follow the procedure in Before working inside your...

  • Page 46: Installing Heat Sink And Cpu Fan Assembly

    Installing heat sink and CPU fan assembly Place the heat sink and CPU fan assembly on the CPU slot. Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink and CPU fan assembly to the system board. NOTE: When installing the heat sink and CPU fan assembly into the system ensure that the airflow arrow is pointed towards the rear of the system.

  • Page 47: Removing The Cpu Fan

    Removing the CPU fan Follow the procedure in Before working inside your computer. Remove the: side cover air shroud heat sink and CPU fan assembly To remove the CPU fan: Unroute the CPU fan cable from the cable holder in the bracket. b Lay the assembly with the thermal grease facing up.
  • Page 48 Detach the 4 rubber grommets [1] from the CPU fan bracket and lift the fan [2] away from the bracket. Removing and installing components...

  • Page 49: Installing The Cpu Fan

    Installing the CPU fan Attach the four rubber grommets of the CPU fan to the fan bracket. Place the CPU fan to its position on the heat sink. Route the fan cable to its holder in the fan bracket. Replace the 4 screws securing the heat sink and the CPU fan. Install the: heat sink and CPU fan assembly air shroud...

  • Page 50: Installing The Processor

    Installing the processor Insert the processor into the processor socket. Make sure the processor is properly seated. Gently lower the processor cover. Press the two release levers down and then move it in to secure it with the retention hook. Install the: heat sink and CPU fan assembly air shroud...
  • Page 51 NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end. Pulling the cable wires may loosen them from the connector. b Unroute the fan cable [1] from the system board. Remove the screw [2] that secure the rear system fan to the chassis. d Lift the fan to release it from the retention slot in the system chassis [3].

  • Page 52: Installing The Front System Fan

    Installing the front system fan Align the front system fan to its retention slot in the system chassis. Replace the screw that secures the front system fan to the chassis. Connect the fan cable to the system board. Route the following cables through the cable holder and connect to the system board: •...
  • Page 53 Disconnect the following cables from the system board connectors: • audio cable [1] • power cable [2] • cable holder [3] • power control cable [4] • 24 Pin power cable [5] • front I/O panel [6] Removing and installing components...
  • Page 54 d Disconnect the following cables: • SATA cables and ODD cables [1] • USB 3.1 cable [2] • Front system fan cable • Flex0 and Flex1 hard drive data cable NOTE: Do not pull the connector by the cable wires . Instead, disconnect the cable by pulling on the connector end. Pulling on the cable wires may loosen them from the connector.
  • Page 55 Remove the screws that secure the system board to the chassis. Removing and installing components...
  • Page 56 Slide the system board towards HDD bracket module to detach it from the system. Removing and installing components...
  • Page 57 g Lift the system board up to remove it from the chassis. Removing and installing components...

  • Page 58: Installing The System Board

    Installing the system board Align and place the system board into the chassis. Slide the system board to its position. Replace the screws to secure the system board to the chassis. Place the system fan fixed bracket and replace the single screw on the system board. Connect the following cables: •...

  • Page 59: System Board Components

    heat sink and CPU fan assembly system fan air shroud 5.25 ODD bracket front bezel side cover Follow the procedure in After working inside your computer. System board components The following image displays the system board components. Slot 6 PCI Slot PCI 3x16 Memory slots CPU0...
  • Page 60 Power control port PCIE0 PCIE1 CPU fan port System fan port Coin cell battery FLEX0 thermal sensor FLEX1 thermal sensor 24 pin power cable Front panel port Power remote USB 2_INT System fan 0 USB 2_flex Front panel USB3.2 port Front panel USB3.1 port SATA 0, 1, 2, 3, 4, 5 and ODD 0, 1 ports VROC_key...

  • Page 61: Technology And Components

    This section provides information about the technologies that comes with the Dell Precision 5820 Tower. The following table lists the basic of technologies that are available on the Dell Precision 5820 Tower systems for Dell internal users only. Table 2. Intel Xeon W Series CPUs...
  • Page 62 Dell UltraSpeed Duo (PCIE M.2 Interposer) Remote Solutions 1-1 Teradici PCoIP • CLIENT: Dell or other Branded Zero Client (TERA Gen 2) (Dell-Wyse P25) DUAL Monitor Support • HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2) • CLIENT: Dell or other Branded Zero Client (TERA Gen 2) (Dell-Wyse P45 ) QUAD Monitor Support •...

  • Page 63: Teradici Pcoip

    This section provides an overview of the host driver installation process. Installing the Teradici PCoIP Card Host Dual/Quad Install the PCoIP host driver software from dell.com/support. NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active between a host workstation or host PC and VMware View client.

  • Page 64: Megaraid 9440-8I And 9460-16I Controller

    Ensure that the installation location is correct, and click Next. Click Install. NOTE: For Windows 7, when the driver is installed, a Windows Security dialog may appear. Click Install to continue with the installation. To keep this dialog box from appearing in the future, select Always trust software from Teradici Corporation. If prompted, restart the operating system;...

  • Page 65: Key Features

    Key Features: • Tri-Mode SerDes Technology enables the operation of NVMe, SAS or SATA devices in a single drive bay, allowing for endless design flexibility • Supports 12, 6, and 3 Gb/s SAS and 6, 3 Gb/s SATA data transfer rates •...
  • Page 66 9440-8i 9460-16i I/O Processor / SAS Controller SAS3408 SAS3516 Host Bus Type PCIe 3.1 x8 PCIe 3.1 x8 CacheVault Cache Protection CVPM05 Physical Dimensions 6.127” x 2.712” (155.65 mm x 68.90 mm) 6.127” x 2.712” (155.65 mm x 68.90 mm) Operating: Operating: Maximum Operating Conditions...

  • Page 67: System Specifications

    System specifications Topics: • System specifications • Memory specifications • Video specifications • Audio specifications • Network specifications • Card slots • Storage specifications • External connectors • Power specifications • Physical specifications • Environmental specifications System specifications Feature Specification Processor type •...

  • Page 68: Video Specifications

    NOTE: The memory speed depends on the CPU in the system Video specifications Features Specifications Graphic card • Radeon Pro WX 9100* • NVIDIA Quadro GP100* • NVIDIA Quadro GV100* • NVIDIA Quadro P6000 • NVIDIA Quadro P5000 • Radeon Pro WX 7100 •...

  • Page 69: Card Slots

    Externally Accessible DVD-ROM; DVD+/-RW 5.25” Bay Options: BD, DVD+/-RW Internally Accessible • M.2 NVMe PCIe SSDs — Up to 4 x 1TB drives on 1 Dell Precision Ultra-Speed Drive Quad x16 cards • Front Flex Bay M.2 NVMe PCIE SSDs - –...

  • Page 70: Power Specifications

    Features Specifications • Rear—6 x USB 3.1 Gen1 Serial port Rear—1 x Serial port • Rear—1 x Keyboard • Rear—1 x Mouse Power specifications Features Specifications Wattage • 425 W or 950 W with Xeon W Series CPUs • 950 W with Core X Series CPUs Voltage input voltage 100 VAC-240 AC Physical specifications...
  • Page 71 Maximum Shock Specifications Operating 40 G half-sine 2.5 ms pulse Storage 105 G half-sine 2.5 ms pulse System specifications...

  • Page 72: System Setup

    System Setup Topics: • General options • System configuration • Video • Security • Secure boot • Performance • Power management • Post behaviour • Manageability • Virtualization support • Maintenance • System logs • Advanced configurations • SupportAssist system resolution •...

  • Page 73: System Configuration

    Option Description Boot List Option Allows you to change the boot list options. Click one of the following options: • Legacy • UEFI—Default Allows you to Enable Legacy Option ROMs. Advanced Boot Options The options are: • Enable Legacy Option ROMs—Default •...
  • Page 74 Option Description SATA Operation Allows you to configure the operating mode of the integrated SATA Tower 5820 hard-drive controller. Click one of the following options: • Disabled • AHCI • RAID On—Default NOTE: SATA is configured to support RAID mode. Drives Allows you to enable or disable various drives on board.
  • Page 75 Internal USB Configuration • Internal Port 2 This option is set by default. Allows you to connect to Dell WD and TB family of docks. Dell Type-C Dock Configuration Always Allows Dell Docks This option is set by default. Allows you to enable or disable the Thunderbolt device support Thunderbolt Adapter Configuration capability.

  • Page 76: Video

    Option Description The options are: • HDD1 Fan Enable • HDD2 Fan Enable • HDD3 Fan Enable All the options are not set by default. Miscellaneous devices Allows you to enable or disable various on board devices. The options are: •...
  • Page 77 Option Description NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence, password has to be set for the first time you login and then you can change or delete the password. System Password Allows you to set, change, or delete the System password.
  • Page 78 Option Description The options are: • TPM On(Default) • Clear • PPI Bypass for Enable Commands • PPI Bypass for Disable Commands Click any one of the following: • Enabled—Default • Disabled Allows you to activate or disable the optional Computrace software. Computrace (R) The options are: •...

  • Page 79: Secure Boot

    Secure boot Table 9. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable the Secure Boot Feature. Click one of the following options: • Disabled—Default • Enabled Expert Key Management Allows you to enable or disable Expert Key Management. •...

  • Page 80: Power Management

    • Disabled • Enabled—Default Allows you to identify and isolate memory errors in system RAM. Dell Reliable Memory Technology (RMT) • Enable Dell RMT—Default • Clear Dell RMT Allows you to enable or disable this mode to reduce latency of System Isochronous Mode memory transactions at the expense of bandwidth.
  • Page 81 Option Description You can set the AC Recovery to: • Power Off—Default • Power On • Last Power State Auto On Time Allows you to set the time at which the computer must turn on automatically. Click one of the following options: •...

  • Page 82: Post Behaviour

    Post behaviour Table 12. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is set by default. Specifies whether keyboard related errors are reported when it boots. This option is set by default. Keyboard Errors Allows you to create additional pre-boot delay and see POST status messages.

  • Page 83: Virtualization Support

    Option Description This option is set by default. Virtualization support Table 14. Virtualization Support Option Description This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware Virtualization capabilities provided by the Intel Virtualization technology. • Enable Intel Virtualization Technology This option is set by default.

  • Page 84: System Logs

    Table 18. SupportAssit System Resolution Option Description The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Assist Auto OS Recovery System Resolution Console and Dell OS Recovery tool. Threshold Click one of the following options: • •...

  • Page 85: Updating Bios On Systems With Bitlocker Enabled

    Insert the USB Flash drive into the system that requires the BIOS update. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu. Using arrow keys, select USB Storage Device and click Return.

  • Page 86: Updating The Dell Bios In Linux And Ubuntu Environments

    Figure 1. DOS BIOS Update Screen Updating the Dell BIOS in Linux and Ubuntu environments If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/sln171755. System and setup password Table 19. System and setup password...

  • Page 87: Deleting Or Changing An Existing System Setup Password

    • A password can have up to 32 characters. • The password can contain the numbers 0 through 9. • Only lower case letters are valid, upper case letters are not allowed. • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). Type the system password that you entered earlier in the Confirm new password field and click OK.

  • Page 88: Software

    Asterisk(*): means that "Only supported on systems with Xeon W Series CPUs. Downloading drivers Turn on the computer. Go to Dell.com/support. Click Product Support, enter the Service Tag of your system, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.

  • Page 89: Chipset Drivers

    Double-click the driver file icon and follow the instructions on the screen. Chipset drivers Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer. Graphics controller driver Verify if the graphics controller driver is already installed in the computer. Ports Verify if the drivers for the ports are already installed in the computer.

  • Page 90: Usb Drivers

    USB drivers Verify if the USB drivers are already installed in the computer. Network driver The driver is labeled as Intel I219-LM Ethernet Driver. Audio drivers Verify if the audio drivers are already installed in the computer. Storage controller drivers Verify if the storage controller drivers are already installed in the computer.

  • Page 91: Software Device Drivers

    Software device drivers Verify if the software device drivers are already installed in the computer. Human Interface Device drivers Verify if the human interface device drivers are already installed in the computer. Firmware Verify if the Firmware drivers are already installed in the computer. Software...

  • Page 92: Troubleshooting

    The items detected are listed and will be tested If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. To run a diagnostic test on a specific device Press Esc and click Yes to stop the diagnostic test.

  • Page 93: Preboot Blinking Power Button Codes

    Preboot blinking power button codes Table 21. Power button LED state Power Button LED State Description Power is Off. LED is blank. Blinking Amber Initial State of LED at power up. See the table below for Blinking Amber pattern diagnostic suggestions and possible failures. Blinking White System is in a low power state, either S1 or S3.
  • Page 94 Power Light: Amber-White Amber/White Blinking Pattern Problem Description Suggested Resolution Blinking 2 amber blinks followed by a No Memory • If customer can assist to short pause, 3 white blinks, long troubleshoot, narrow down the issue by removing the pause, then repeats memory module one by one to determine which one failed and swapping to a...

  • Page 95: Pcie Slots

    PCIe slots The PCIe slots on Precision 5820 have a different functionality depending on the processor installed. Core i7-78xx has a limit of 28 lanes. This results in a reduced PCIe lane count to the slots 1 and 4 as shown in the following table: •...

  • Page 96: Contacting Dell

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.

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