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Dell Latitude 5411 Service Manual
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Dell Latitude 5411 Service Manual

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Dell Latitude 5411
Service Manual
Regulatory Model: P98G
Regulatory Type: P98G008

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Summary of Contents for Dell Latitude 5411

  • Page 1 Dell Latitude 5411 Service Manual Regulatory Model: P98G Regulatory Type: P98G008...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Before working inside your computer........................... 6 Safety precautions................................7 Electrostatic discharge—ESD protection........................7 ESD field service kit ................................8 After working inside your computer..........................8 2 Disassembly and reassembly......................10 Recommended tools................................10 Screw List.....................................
  • Page 4 Removing the DC-in..............................37 Installing the DC-in................................ 38 Coin-cell battery.................................. 39 Removing the coin-cell battery............................39 Installing the coin-cell battery............................40 SmartCard reader.................................41 Removing the smartcard reader board........................41 Installing the smartcard reader board......................... 42 Touchpad buttons................................44 Removing the touchpad button board........................44 Installing the touchpad button board..........................
  • Page 5 System and setup password.............................. 97 Assigning a system setup password..........................97 Deleting or changing an existing system setup password..................98 4 Troubleshooting......................... 99 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................99 Running the ePSA diagnostics.............................99 System diagnostic lights..............................99 WiFi power cycle................................100 5 Getting help..........................101 Contacting Dell..................................101 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Safety Precautions

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 8: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
  • Page 9 2. Connect your computer and all attached devices to their electrical outlets. 3. Turn on your computer. 4. If required, verify that the computer works correctly by running ePSA diagnostics. Working on your computer...

  • Page 10: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw List The following table shows the screw list and the images for different components.

  • Page 11: Sim Cover

    Component Screw type Quantity Image Touchpad button board M2x3 LED board M2x3 Heatsink - UMA M2x3 4 screws holding heatsink assembly to the system board, 2 Heatsink - Discrete M2x3 screws holding fan assembly to the system board, 1 screw holding fan to the heatsink.

  • Page 12: Base Cover

    3. Pry upwards from the recess point to release the SIM dummy card. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Remove the SIM cover About this task The figure indicates the location of the base cover and provides a visual representation of the removal procedure. Disassembly and reassembly...
  • Page 13 Disassembly and reassembly...

  • Page 14: Installing The Base Cover

    Steps 1. Remove the five (M2.5x6) and three (M2.5x8) captive screws that secure the base cover to the computer. 2. Pry the base cover starting from the right hinge and work your way around. 3. Lift the base cover away from the computer. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 15 Disassembly and reassembly...

  • Page 16: Battery

    Steps 1. Place the base cover on the palmrest and keyboard assembly, and snap the base cover into place. 2. Install the five (M2.5x6) and three (M2.5x8) captive screws to secure the base cover to the computer. Next steps 1. Follow the procedure in After working inside your computer.

  • Page 17: Removing The Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 18: Wlan Card

    About this task The figure indicates the location of the battery and provides a visual representation of the installation procedure. Steps 1. Place the battery on the palmrest and align the screw holes on the battery with the screw holes on the palmrest. 2.

  • Page 19: Installing The Wlan Card

    Steps 1. Remove the single (M2x3) screw that secures the WLAN bracket to the computer. 2. Remove the WLAN bracket from the computer. 3. Disconnect the WLAN antenna cables from the WLAN module. 4. Remove the WLAN card out of the computer. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 20: Wwan Card

    Steps 1. Locate the WLAN card slot on your computer. 2. Slide the WLAN card into the slot on the system board. 3. Connect the WLAN antenna cables to the WLAN module. 4. Place the WLAN card bracket on the WLAN card and replace the single (M2x3) screw to secure the bracket to the computer. Next steps 1.

  • Page 21: Installing The Wwan Card

    About this task The figure indicates the location of the WWAN card and provides a visual representation of the removal procedure. Steps 1. Remove the single (M2x3) screw that secures the WWAN card bracket to the computer. 2. Remove the WWAN card bracket from the computer. 3.

  • Page 22: Memory Modules

    Steps 1. Locate the WWAN card slot on your computer. 2. Slide the WWAN card into the slot on the system board. 3. Connect the WWAN antenna cables to the WWAN module. 4. Place the WWAN card bracket on the WWAN card and replace the single (M2x3) screw to secure the bracket to the computer. Next steps 1.

  • Page 23: Installing The Memory Module

    About this task The figure indicates the location of the memory module and provides a visual representation of the removal procedure. Steps 1. Using your finger tips gently pry the retention clips away from the memory module until the memory module pops up. 2.

  • Page 24: Solid-State Drive

    Steps 1. Align the notch on the memory module with the tab on the memory module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 25: Installing The Sata M.2 2280 Ssd

    Steps 1. Locate the SSD on your computer. 2. Remove the thermal tape from the SSD module. 3. Remove the single (M2x3) screw that secure the SSD module to the computer. 4. Slide the SSD module out from the computer. Installing the SATA M.2 2280 SSD Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 26: Inner Frame

    Steps 1. Locate the SSD slot on your computer. 2. Slide the SSD into the slot. 3. Place the SSD thermal tape over the SSD module. 4. Replace the single (M2x3) screw to secure the SSD module to the computer. Next steps 1.

  • Page 27: Installing The Inner Frame

    Steps 1. Unroute the WWAN and WLAN antenna cables from the routing clips. 2. Peel the coin-cell battery from the inner frame. 3. Remove the six (M2x5) and six (M2x3) screws that secure the inner frame to the computer. 4. Lift the inner frame out of the computer. Installing the inner frame Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 28 Steps 1. Align and place the inner frame into the slot on your computer. 2. Replace the six (M2x5) and six (M2x3) screws to secure the inner frame to the computer. 3. Route the WWAN and WLAN antenna cables through the retention clips on the frame. Disassembly and reassembly...

  • Page 29: Hard Disk Drive

    4. Adhere the coin-cell battery to the inner frame. Next steps 1. Install the WLAN card. 2. Install the WWAN card. 3. Install the 2280 SATA SSD. 4. Install the battery. 5. Install the base cover. 6. Follow the procedure in After working inside your computer.

  • Page 30: Installing The Hard Drive

    Installing the Hard drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the HDD and provides a visual representation of the installation procedure. Steps 1.
  • Page 31 About this task The figure indicates the location of the heatsink and provides a visual representation of the removal procedure. Disassembly and reassembly...

  • Page 32: Installing The Heatsink Assembly-Uma

    Steps 1. Locate the heatsink assembly on your computer. 2. Remove the six (M2x3) screws that secure the heatsink assembly to the computer. NOTE: Remove the screws as per the callout on the heatsink module. 3. Disconnect the heatsink fan cable from the system board. 4.
  • Page 33 Disassembly and reassembly...
  • Page 34 Steps 1. Align the screw hole on the heatsink with the screw hole on the heatsink fan. 2. Replace the single (M2x3) screw to secure the heatsink fan to the heatsink. 3. Locate the heatsink assembly slot on your computer. 4.

  • Page 35: Heatsink Assembly-Discrete

    Heatsink assembly-discrete Removing the heatsink assembly-discrete Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the inner frame. About this task The figure indicates the location of the Heatsink and provides a visual representation of the removal procedure. Steps 1.

  • Page 36: Installing The Heatsink Assembly-Discrete

    NOTE: Remove the screws in the order of the callout numbers [1, 2, 3, 4, 5, 6, 7] as indicated on the heatsink. 4. Lift the heatsink assembly out of the computer. 5. Remove the single (M2x3) screw that secures the heatsink fan to the heatsink. 6.

  • Page 37: Dc-In Port

    4. Align and place the heatsink assembly into the slot. 5. Replace the seven (M2x3) screws to secure the heatsink assembly to the system board. 6. Connect the heatsink fan cable to the connector on the system board. Next steps 1.

  • Page 38: Installing The Dc-In

    Steps 1. Locate the DC-in port on your computer. 2. Remove the two (M2x5) that secure the DC-in metal bracket. 3. Lift the DC-in metal bracket from the computer. 4. Disconnect the DC-in cable from the connector on the system board. 5.

  • Page 39: Coin-Cell Battery

    Steps 1. Locate the DC-in slot on your computer. 2. Insert the DC-in port into the slot on your computer. 3. Connect the DC-in cable to the connector on the system board. 4. Place the DC-in metal bracket on the DC-in port. 5.

  • Page 40: Installing The Coin-Cell Battery

    3. Remove the battery. About this task The figure indicates the location of the coin-cell and provides a visual representation of the removal procedure. Steps 1. Locate the coin-cell battery on your computer. 2. Disconnect the coin-cell battery cable from the connector on the system board. 3.

  • Page 41: Smartcard Reader

    Steps 1. Locate the coin-cell battery slot on your computer. 2. Adhere the coin-cell battery on to the slot. 3. Connect the coin-cell cable to the connector on the system board. Next steps 1. Install the battery. 2. Install the base cover.

  • Page 42: Installing The Smartcard Reader Board

    Steps 1. Locate the smartcard reader board on your computer. 2. Open the latch and disconnect the touchpad button board cable from the system board. 3. Open the latch and disconnect the smartcard reader board cable from the system board. 4.
  • Page 43 Steps 1. Locate the smartcard reader board slot on your computer. 2. Align and place the smartcard reader board into the slot on your computer. 3. Replace the three (M2x3) screws that secure the smartcard reader board to the computer. 4.

  • Page 44: Touchpad Buttons

    Touchpad buttons Removing the touchpad button board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the 2280 SATA SSD. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 45: Installing The Touchpad Button Board

    Installing the touchpad button board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the touchpad buttons and provides a visual representation of the installation procedure. Steps 1.

  • Page 46: Speakers

    Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the 2280 SATA SSD. 5. Remove the WLAN card. 6. Remove the WWAN card. 7.

  • Page 47: Installing The Speakers

    Steps 1. Locate the speakers on your computer. 2. Disconnect and Unroute the speaker cables from the retention clips on the computer. 3. Lift the speakers out of the computer. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the speakers and provides a visual representation of the installation procedure.

  • Page 48: Led Board

    Next steps 1. Install the board. 2. Install the inner frame. 3. Install the WLAN card. 4. Install the WWAN card. 5. Install the 2280 SATA SSD. 6. Install the battery. 7. Install the base cover. 8. Follow the procedure in After working inside your computer.

  • Page 49: Installing The Led Board

    Steps 1. Locate the LED board on your computer. 2. Open the latch and disconnect the LED board cable from the connector on the system board. 3. Peel back the LED board cable. NOTE: The LED board cable is secured to the computer by an adhesive strip. 4.
  • Page 50 Steps 1. Locate the LED board slot on your computer. 2. Align and place the LED board on the slot on your computer. 3. Replace the single (M2x3) screw that secures the LED board to the computer. 4. Adhere the LED board cable to the adhesive strip on the palmrest. 5.

  • Page 51: Keyboard

    Keyboard Removing the keyboard Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the 2280 SATA SSD. 5. Remove the memory. 6. Remove the WLAN card. 7. Remove the WWAN card.

  • Page 52: Installing The Keyboard

    Steps 1. Locate the Keyboard on your computer. 2. Open the latch and disconnect the following cables: a) keyboard cable b) keyboard backlit cable c) touchpad cable d) touchpad button board cable 3. Remove the eighteen (M2x2.5) screws that secure the keyboard assembly to the palmrerst. 4.
  • Page 53 Steps 1. Replace the six (M2x2) screws to secure the keyboard to the keyboard bracket. 2. Flip the keyboard assembly and align it to its slot on the palmrest. 3. Press down on the lattice at the snap points, in order to secure the keyboard assembly to the palmrest. Disassembly and reassembly...

  • Page 54: System Board

    NOTE: The keyboard has multiple snap points on the lattice side which must be pushed down firmly after the keyboard is replaced. 4. Replace the eighteen (M2x2.5) screws that secure the keyboard assembly to the palmrest. 5. Connect the following cables: a) keyboard cable b) keyboard backlit cable c) touchpad cable...
  • Page 55 Disassembly and reassembly...
  • Page 56 Steps 1. Locate the system board on your computer. 2. Remove the single (M2x3) screw that secures the fingerprint reader metal bracket. 3. Remove the fingerprint metal bracket from the computer and flip the fingerprint sensor over. 4. Remove the two (M2x3) screws that secure the display bracket in place. 5.
  • Page 57 Disassembly and reassembly...
  • Page 58 Steps 1. Locate the system board slot on your computer. 2. Slide the ports on the system board into the slots on the palmrest and align the screw holes on the system board with the screw holes on the palmrest. 3.

  • Page 59: Power Button

    Next steps 1. Install the DC-in. 2. Install the heatsink-UMA. 3. Install the board. 4. Install the inner frame. 5. Install the memory. 6. Install the WLAN card. 7. Install the WWAN card. 8. Install the 2280 SATA SSD. 9. Install the battery. 10.

  • Page 60: Removing The Power Button With Fingerprint Reader

    2. Install the DC-in. 3. Install the board. 4. Install the inner frame. 5. Install the memory. 6. Install the WLAN card. 7. Install the WWAN card. 8. Install the 2280 SATA SSD. 9. Install the battery. 10. Install the base cover.

  • Page 61: Hinge Caps

    3. Lift the power button with fingerprint out of the computer. Hinge caps Removing the hinge caps Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly.

  • Page 62: Installing The Hinge Caps

    Installing the hinge caps Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the hinge caps and provides a visual representation of the installation procedure. Steps 1.

  • Page 63: Display Back Cover Assembly

    Display back cover assembly Replacing the display back cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display hinge caps.

  • Page 64: Display Hinges

    Display hinges Removing display hinge Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display hinge caps.

  • Page 65: Installing Display Hinge

    Installing display hinge About this task The figure indicates the location of the camera and provides a visual representation of the installation procedure. Steps 1. Place the display hinge on the display assembly. 2. Replace the four (M2.5x3) screws to secure the display hinge to the display assembly. Next steps 1.

  • Page 66: Display (Edp) Cable

    Display (eDP) cable Removing display cable Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display hinge caps.

  • Page 67: Installing Display Cable

    Installing display cable About this task The figure indicates the location of the camera and provides a visual representation of the installation procedure. Steps 1. Adhere the display cable to the display back cover. 2. Adhere the conductive tape and route the display cable to the display back cover. Next steps 1.

  • Page 68: Display Panel

    Display panel Removing the display panel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display hinge caps.
  • Page 69 Steps 1. Locate the display panel on the display back cover assembly. Disassembly and reassembly...

  • Page 70: Installing The Display Panel

    2. Remove the two (M2.5x3) screws that secure the display panel to the display assembly. 3. Lift to turn over the display panel to access the display cable. 4. Peel the conductive tape on the display cable connector. NOTE: Do not pull and release the Stretch (SR) tapes from the display panel. There is no need to separate the brackets from the display panel.
  • Page 71 Disassembly and reassembly...
  • Page 72 Steps 1. Connect the display cable to the connector and close the latch. 2. Adhere the adhesive strip to secure the display cable connector. 3. Turn back and place the display panel over the display back cover. 4. Replace the two (M2.5x3) screws that secure the display panel to the display assembly. Next steps 1.

  • Page 73: Display Bezel

    Display bezel Removing the display bezel Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the WWAN card. 6. Remove the display assembly.

  • Page 74: Installing The Display Bezel

    Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The figure indicates the location of the display bezel and provides a visual representation of the installation procedure. Steps Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 75: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the WLAN card. 5. Remove the WWAN card. About this task The figure indicates the location of the display assembly and provides a visual representation of the removal procedure. Disassembly and reassembly...
  • Page 76 Disassembly and reassembly...
  • Page 77 Steps 1. Remove the two (M2x3) screws that secure the EDP metal bracket to the computer. 2. Peel the tape that secures the display cable to the system board. 3. Open the latch and disconnect the display cable from the system board. 4.
  • Page 78 Disassembly and reassembly...
  • Page 79 Disassembly and reassembly...
  • Page 80 Disassembly and reassembly...
  • Page 81 Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the palmrest on the display assembly. 3. Using the alignment posts, close the display hinges. 4. Connect the display cable to the system board and adhere the tape to secure the display cable. 5.

  • Page 82: Camera

    Camera Removing camera Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display hinge caps. 7. Remove the display panel.

  • Page 83: Palmrest Assembly

    Steps 1. Insert the camera into the slot on the display back cover . 2. Connect the camera cable to the connector and adhere the adhesive tape above the camera connector. 3. Affix the two conductive tape above the camera module. Next steps 1.
  • Page 84 12. Remove the keyboard. 13. Remove the smart card reader. 14. Remove the display assembly. About this task After performing the preceding steps, you are left with the palmrest. Palmrest without contactless smart card reader: Palmrest with contactless smart card reader: Next steps 1.
  • Page 85 2. Install the smart card reader. 3. Install the keyboard. 4. Install the system board. NOTE: System board can be installed with heatsink attached. 5. Install the DC-in. 6. Install the board. 7. Install the inner frame. 8. Install the memory. 9.

  • Page 86: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 87: Boot Sequence

    Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •...

  • Page 88: System Information

    Option Description Date/Time Allows you to set the date and time settings. Changes to the system date and time take effect immediately. System information Table 3. System Configuration Option Description Integrated NIC Allows you to configure the on-board LAN controller. •...

  • Page 89: Video

    Option Description • Disabled • • Bright-enabled by default Keyboard Backlight Timeout on The Keyboard Backlight Timeout dims out with AC option. The main keyboard illumination feature is not affected. Keyboard Illumination will continue to support the various illumination levels. This field has an effect when the backlight is enabled.

  • Page 90: Security

    Security Table 4. Security Option Description Admin Password Allows you to set, change, and delete the admin password. System Password Allows you to set, change, and delete the system password. Internal HDD-2 Password This option lets you set, change, or delete the password on the system's internal hard disk drive (HDD).

  • Page 91: Secure Boot

    Option Description Admin Setup Lockout Allows you to prevent users from entering Setup when Admin password is set. This option is not set by default. Master Password Lockout Allows you to disable master password support Hard Disk passwords need to be cleared before the settings can be changed.

  • Page 92: Performance

    Option Description Enclave Memory Size This option sets SGX Enclave Reserve Memory Size Click one of the following options: • 32 MB • 64 MB • 128 MB—Default Performance Table 7. Performance Option Description Multi Core Support This field specifies whether the process has one or all cores enabled.

  • Page 93: Post Behavior

    Adaptive—enabled by default Configuration • Standard—Fully charges your battery at a standard rate. • ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology. • Primarily AC use • Custom If Custom Charge is selected, you can also configure Custom Charge Start and Custom Charge Stop.

  • Page 94: Manageability

    Option Description Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these keys.

  • Page 95: Wireless

    Wireless Option Description Wireless Device Allows you to enable or disable the internal wireless devices. Enable • WLAN • Bluetooth All the options are enabled by default. Maintenance screen Option Description Service Tag Displays the Service Tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set.

  • Page 96: Updating Bios On Systems With Bitlocker Enabled

    3. Insert the USB flash drive into the system that requires the BIOS update. 4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu. 5. Using arrow keys, select USB Storage Device and click Enter.

  • Page 97: System And Setup Password

    Figure 1. DOS BIOS Update Screen System and setup password Table 8. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 98: Deleting Or Changing An Existing System Setup Password

    • Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompts you to save the changes. 5.

  • Page 99: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 100: Wifi Power Cycle

    For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems.

  • Page 101: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

This manual is also suitable for:

P98gP98g008

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