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Dell P2721Q User Manual
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Dell P2721Q User Manual

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Dell P2721Q Monitor
User's Guide
Monitor model: P2721Q
Regulatory model: P2721Qf

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Summary of Contents for Dell P2721Q

  • Page 1 Dell P2721Q Monitor User’s Guide Monitor model: P2721Q Regulatory model: P2721Qf...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents About your monitor ...........6 Package contents ............. 6 Product features ............8 Identifying parts and controls ........9 Front view ................9 Back view ................10 Side view ................10 Bottom view .................11 Monitor specifications ..........12 Resolution specifications ...........13 Supported video modes ............
  • Page 4 Maintenance guidelines ..........24 Cleaning your monitor ............24 Setting up the monitor ........25 Attaching the stand ..........25 Connecting your monitor .......... 28 Connecting the HDMI cable (optional) ........28 Connecting the DisplayPort (DisplayPort to DisplayPort) cable 29 Connecting the USB Type-C cable (C to C) ......29 Connecting the USB Type-C cable (C to A) ......
  • Page 5 Self-test ..............57 Built-in diagnostics ..........59 Common problems ........... 60 Product specific problems ........63 Universal Serial Bus (USB) specific problems ..... 65 Appendix ............66 FCC notices (U.S. only) and other regulatory information ............. 66 Contact Dell ............66 │...

  • Page 6: About Your Monitor

    About your monitor Package contents Your monitor ships with the components shown in the table below. If any component is missing, contact Dell technical support. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor.
  • Page 7 Power cable (varies by country) DisplayPort cable (DisplayPort to DisplayPort) *USB Type-C to Type-C ® Gen1 cable (1.8m) USB Type-C to Type-A cable (1.8 m) • Quick Setup Guide • Safety, Environmental, and Regulatory Information • Velcro Strap NOTE: *USB Type-C and USB-C are registered trademarks of USB ®...

  • Page 8: Product Features

    Product features The Dell P2721Q monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 68.47 cm (27.0 in.) viewable area (measured diagonally). 3840 x 2160 (16:9) resolution, plus full-screen support for lower resolutions.

  • Page 9: Identifying Parts And Controls

    Identifying parts and controls Front view Back view Label Description LED indicator Power On/Off button Joystick │ About your monitor...

  • Page 10: Back View

    Stand release button Releases stand from the monitor. Barcode, serial number, and Refer to this label if you need to Service Tag label contact Dell for technical support. Use to organize cables by inserting Cable-management slot them through the slot. Side view │...

  • Page 11: Bottom View

    Bottom view Bottom view without monitor stand Label Description Secures the monitor with security lock (security lock Security lock slot not included). Power connector Connect the power cable (shipped with your monitor). To lock the stand to the monitor using a M3 x 6 mm Stand lock screw (screw not included).

  • Page 12: Monitor Specifications

    Monitor specifications Model P2721Q Screen type UHD TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 16:9 Viewable image Diagonal 684.66 mm (26.96 in.) Width (active area) 596.74 mm (23.49 in.) Height (active area) 335.66 mm (13.21 in.) Total area 200301.75 mm²...

  • Page 13: Resolution Specifications

    Height adjustable 150 mm stand Tilt -5° to 21° Swivel -45° to 45° Pivot -90° to 90° Dell Display Manager Easy Arrange and other key features compatibility Security Security lock slot (cable lock sold separately) Resolution specifications Model P2721Q Horizontal scan range...

  • Page 14: Preset Display Modes

    133.3 533.3 Electrical specifications Model P2721Q Video input signals • USB Type-C /DisplayPort, 600 mV for each differential line, 100 Ω input impedance per differential pair • HDMI 2.0, 600 mV for each differential line, 100 Ω input impedance per differential pair •...

  • Page 15: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.

  • Page 16: Environmental Characteristics

    Environmental characteristics Model P2721Q Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. www.epeat.net for registration status by country. • RoHS-compliant • TCO certified displays • BFR/PVC free monitor (excluding external cables) •...

  • Page 17: Power Management Modes

    Power Management Modes If you have VESA's DPM™ compliance display card or software installed on your computer, the monitor can automatically reduce its power consumption when not in use. This is referred to as Standby Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes to function.

  • Page 18: Pin Assignments

    Pin assignments DisplayPort connector 20-pin side of the connected number signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │ About your monitor...
  • Page 19 HDMI connector 19-pin side of the connected number signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...
  • Page 20 USB Type-C port Signal Signal SSTXp1 SSTXp1 SSTXn1 SSTXn1 VBUS VBUS SSU2 SBU1 VBUS VBUS SSRXn2 SSRXn2 SSRXp2 SSRXp2 │ About your monitor...

  • Page 21: Plug And Play Capability

    Plug and play capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings.

  • Page 22: Usb 3.2 Gen1 (5Gbps) Downstream Port

    USB 3.2 Gen1 (5Gbps) downstream port Pin number Signal VBUS StdA_SSRX- StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ Shield │ About your monitor...

  • Page 23: Usb 2.0 Downstream Port

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/support/monitors.

  • Page 24: Maintenance Guidelines

    Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: •...

  • Page 25: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
  • Page 26 6. Lift the PE bag, as shown, to expose the VESA area for stand assembly. 7. Attached the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
  • Page 27 8. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the PE bag from the monitor. │ Setting up the monitor...

  • Page 28: Connecting Your Monitor

    WARNING: Before you begin any of the procedures in this section, follow Safety Instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables.

  • Page 29: Connecting The Displayport (Displayport To Displayport) Cable

    Connecting the DisplayPort (DisplayPort to DisplayPort) cable Connecting the USB Type-C cable (C to C) The USB Type-C port on your monitor: • Can be used as USB Type-C or DisplayPort 1.2, alternatively. • Supports USB Power Delivery (PD), with profiles up to 65 W. USB Type-C USB Type-C │...

  • Page 30: Connecting The Usb Type-C Cable (C To A)

    Connecting the USB Type-C cable (C to A) USB Type-C Organizing your cables After attaching all necessary cables to your monitor and computer, (See Connecting your monitor for cable attachment) organize all cables as shown above. │ Setting up the monitor...

  • Page 31: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 32: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. (See Removing the monitor stand) 3.

  • Page 33: Operating Your Monitor

    Operating your monitor Power on the monitor Press the Power button to turn On the monitor. Using the back panel controls Use the Joystick on the back of the monitor to adjust settings. │ Operating your monitor...
  • Page 34 The following table describes the Joystick: Joystick Description Use this button to choose from a list of video signals that may be connected to your monitor. Shortcut key/ Input Source Use this button to choose from a list of perset color modes. Shortcut key/ Preset Modes For direct access to the Brightness and Contrast menu.

  • Page 35: Back Panel Button

    Back panel button Use the buttons on the front of the monitor to adjust the image settings. Joystick Description Use the Up button to adjust (increase ranges) items in the OSD menu. Use the Down button to adjust (decrease ranges) items in the OSD menu.

  • Page 36: Using The On-Screen Display (Osd) Menu

    OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear. 1. Select the icon to launch the OSD and display the main menu. Dell 27 Monitor Brightness/Contrast Input Source Color Display...
  • Page 37 Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast adjustment. Contrast Dell 27 Monitor Brightness/Contrast Input Source Color Display Menu Personalize Others Exit Brightness Brightness adjusts the luminance of the backlight. Press the button to increase the brightness and press the button to decrease the brightness (min.
  • Page 38 Icon Menu and Description Submenus Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. Dell 27 Monitor Brightness/Contrast USB-C Input Source Color HDMI Display Auto Select Menu Auto Select for USB-C...
  • Page 39 Icon Menu and Description Submenus Color Use Color menu to adjust the color setting mode. Dell 27 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format Color Reset Color Display Menu Personalize Others Exit Preset Modes Allows you to choose from a list of preset color modes.
  • Page 40 Icon Menu and Description Submenus Preset Modes To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the monitor for long periods of time, we suggest you to: 1. Set the distance of the screen between 20 to 28 in. (50 - 70 cm) from your eyes.
  • Page 41 (or media player) using the USB-C, DisplayPort, or HDMI cable. • YPbPr: Select this option if your media player supports only YPbPr output. Press the button to confirm the selection. Dell 27 Monitor Brightness/Contrast Preset Modes Input Source Input Color Format Color...
  • Page 42 Icon Menu and Description Submenus Display Use the Display menu to adjust images. Dell 27 Monitor Brightness/Contrast Aspect Ratio Wide 16 : 9 Input Source Sharpness Color Response Time Normal Display Reset Display Menu Personalize Others Exit Aspect Ratio Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.
  • Page 43 Submenus Menu Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. Dell 27 Monitor Brightness/Contrast Language English Input Source Rotation...
  • Page 44 Icon Menu and Description Submenus Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. Dell 27 Monitor Brightness/Contrast Language Input Source Rotation Color Transparency...
  • Page 45 Icon Menu and Description Submenus Personalize Selecting this option allows you to set three shortcut keys and power LED indicator function. Dell 27 Monitor Brightness/Contrast Shortcut Key 1 Input Source Shortcut Key 2 Color Shortcut Key 3 Display Power Button LED...
  • Page 46 Icon Menu and Description Submenus Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Dell 27 Monitor Brightness/Contrast Display Info Input Source DDC/CI Color LCD Conditioning Display Firmware 13F103 Menu Service Tag...
  • Page 47 Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Reset Others Resets all settings under the Others menu to the factory preset values.

  • Page 48: Osd Warning Message

    OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor.
  • Page 49 If either USB-C, DP or HDMI input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. No USB-C Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2721Q NOTE: The message may be slightly different according to the connected input signal. │...
  • Page 50 The Power Warning Message box below shall apply to Brightness functions for the first time when user adjust the Brightness level above the default level. Adjusting to this value will increase power consumption above the default level. Do you want to continue? A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: •...
  • Page 51 When you select 'Yes' to reset to default settings, the following message will appear: Dell 27 Monitor Select ‘Yes’ to enable the following function(s): · Always on USB-C Charging · Other USB Charging Troubleshooting for more information. │ Setting up the monitor...

  • Page 52: Setting The Maximum Resolution

    Depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: • Go to www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (portable or desktop): •...

  • Page 53: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 54: Rotating The Monitor

    Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise │ Setting up the monitor...

  • Page 55: Rotate Counterclockwise

    Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

  • Page 56: Adjusting The Rotation Display Settings Of Your System

    After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go to the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display.

  • Page 57: Troubleshooting

    LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No USB-C Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2721Q No DP Cable The display will go into Standby mode in 4 minutes. www.dell.com/P2721Q No HDMI Cable The display will go into Standby mode in 4 minutes.
  • Page 58 4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged. 5. Turn Off your monitor and reconnect the video cable; then turn On both your computer and the monitor. If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

  • Page 59: Built-In Diagnostics

    Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). 2.

  • Page 60: Common Problems

    • Cycle power On-Off. spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site at: www.dell.com/support/monitors. │ Troubleshooting...
  • Page 61 • Cycle power On-Off. bright spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell support site at: www.dell.com/support/monitors. Brightness Picture too dim or •...
  • Page 62 Common What you Possible Solutions Symptoms experience Image retention Faint shadow from • Use the Power Management feature to turn Off from a static the static image the monitor at all times when not in use (for more image left on displayed appears information, see Power management...

  • Page 63: Product Specific Problems

    Product specific problems Common What you Possible Solutions Symptoms experience Screen image is too Image is centered • Check the Aspect Ratio setting in the small on screen, but Display menu OSD. does not fill entire • Reset the monitor to factory settings. viewing area Cannot adjust the OSD does not...
  • Page 64 • If the Notebook requires a > 65 W power adapter, it may not charge with the USB-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB-C cable is not damaged.

  • Page 65: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Common What you Possible Solutions Symptoms experience USB interface is not USB peripherals are • Check that your monitor is turned On. working not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 66: Appendix

    For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.

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