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Dell Latitude 5430 Service Manual
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Dell Latitude 5430 Service Manual

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Latitude 5430
Service Manual
Regulatory Model: P137G
Regulatory Type: P137G005/P137G006
March 2022
Rev. A00

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Summary of Contents for Dell Latitude 5430

  • Page 1 Latitude 5430 Service Manual Regulatory Model: P137G Regulatory Type: P137G005/P137G006 March 2022 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    After working inside your computer..........................9 BitLocker..................................9 Chapter 2: Removing and installing components................10 Recommended tools................................10 Screw list..................................... 10 Major components of Latitude 5430..........................11 SIM card tray..................................13 Removing the SIM card tray............................13 Installing the SIM card tray............................14 MicroSD card..................................15 Removing the micro-SD card............................
  • Page 4 Removing the battery cable............................33 Installing the battery cable............................34 Assembly inner frame............................... 35 Removing the assembly inner frame........................35 Installing the assembly inner frame......................... 37 LED board....................................38 Removing the LED board............................38 Installing the LED board.............................39 Heat sink....................................40 Removing the heat-sink assembly...........................40 Installing the heat-sink assembly..........................41 Speakers....................................
  • Page 5 Deleting or changing an existing system setup password................101 Clearing BIOS (System Setup) and System passwords..................102 Chapter 5: Troubleshooting....................... 103 Handling swollen Lithium-ion batteries........................103 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 103 Running the SupportAssist Pre-Boot System Performance Check.............. 104 Built-in self-test (BIST)..............................104 M-BIST..................................104 LCD Power rail test (L-BIST)..........................

  • Page 6: Chapter 1: Working Inside Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 7: Safety Precautions

    Ensure that your computer is shut down and the AC adapter is disconnected. a. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 8: Esd Field Service Kit

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures.

  • Page 9: Transporting Sensitive Components

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 10: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and...

  • Page 11: Major Components Of Latitude 5430

    M2x2 Display assembly M2.5x5 (display hinge to palm-rest assembly) Display hinge M2.5x3 (display hinge to display back cover) Display panel M2.5x3 Major components of Latitude 5430 The following image shows the major components of Latitude 5430. Removing and installing components...
  • Page 12 1. Base cover 2. Battery 3. Speakers 4. Memory modules 5. Assembly inner frame 6. System board 7. Keyboard assembly 8. Smart card reader Removing and installing components...

  • Page 13: Sim Card Tray

    18. WLAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 14: Installing The Sim Card Tray

    Steps 1. Insert a pin into the release hole to release the SIM card tray. 2. Push the pin to disengage the lock, and eject the SIM card tray. 3. Slide the SIM card tray out of the slot on the system. 4.

  • Page 15: Microsd Card

    MicroSD card Removing the micro-SD card Prerequisites Follow the procedure in before working inside your computer. About this task The following image provides a visual representation of the micro-SD card removal procedure. Steps 1. Push the micro-SD card to eject it from the slot. 2.

  • Page 16: Base Cover

    Steps Insert the micro-SD card into its slot until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer.
  • Page 17 Removing and installing components...

  • Page 18: Installing The Base Cover

    Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base cover from the palm-rest assembly and keyboard assembly.

  • Page 19: Wlan Card

    Steps 1. Align the screw holes on the base cover with the screw holes on the palm-rest assembly, and then snap the base cover into place. 2. Tighten the eight captive screws to secure the base cover to the palm-rest assembly. Next steps 1.

  • Page 20: Installing The Wlan Card

    Steps NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is removed from the system along with the WLAN card, adhere it back to the system. 1. Remove the (M2x2.5) screw that secures the WLAN-card bracket to the WLAN card. 2.
  • Page 21 Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme Connectors on the WLAN card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the tab on the WLAN card slot. NOTE: When removing the WLAN card from the computer, if the adhesive pad which helps secure the WLAN card in place is removed from the computer along with the WLAN card, adhere it back to the computer.

  • Page 22: Wwan Card

    WWAN card Removing the WWAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. About this task The following image indicates the location of the WWAN card and provides a visual representation of the removal procedure. Steps 1.

  • Page 23: Installing The Wwan Card

    Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure. Steps 1.

  • Page 24: Solid-State Drive

    NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at www.dell.com/support. Next steps 1. Install the base cover. 2. Install the microSIM card. 3. Install the microSD card.

  • Page 25: Installing The M.2 2280 Solid-State Drive

    Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure.

  • Page 26: Installing The M.2 2230 Solid-State Drive

    About this task The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the two (M2x3) screws that secure the M.2 2230 solid-state drive thermal plate to the M.2 2230 solid-state drive holder.
  • Page 27 Steps 1. Flip the M.2 2230 solid-state drive holder and align the notch on the M.2 2230 solid-state drive with the tab on the M.2 2230 solid-state drive holder. 2. Replace the (M2x3) screw to secure the M.2 2230 solid-state drive to the M.2 2230 solid-state drive holder. 3.

  • Page 28: Memory Modules

    Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1.

  • Page 29: Battery

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 30: Removing The 3-Cell Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 31: Removing The 4-Cell Battery

    About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the installation procedure. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset.

  • Page 32: Installing The 4-Cell Battery

    Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Remove the three (M2x5) screws that secure the battery to the palm-rest assembly. 3. Lift the battery off the palm-rest assembly. Installing the 4-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 33: Battery Cable

    Steps 1. Align and place the battery from the left side on the computer. 2. Replace the three (M2x5) screws to secure the battery to the palm-rest assembly. 3. Connect the battery cable to the system board. Next steps 1. Install the base cover.

  • Page 34: Installing The Battery Cable

    Steps 1. Flip the battery and unroute the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 35: Assembly Inner Frame

    Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. Install the 3-cell battery 4-cell battery.
  • Page 36 Steps 1. Unroute the antenna cables from the routing guides on the assembly inner frame. 2. Disconnect the speaker cable from the connector on the system board and unroute the cable from the routing guides on the assembly inner frame. 3.

  • Page 37: Installing The Assembly Inner Frame

    Installing the assembly inner frame Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the assembly inner frame and provides a visual representation of the installation procedure.

  • Page 38: Led Board

    Steps 1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly. NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the palm-rest assembly.

  • Page 39: Installing The Led Board

    Steps 1. Disconnect the LED-board cable from the connector on the system board. 2. Remove the (M2x3) screw that secures the LED board to the palm-rest assembly. 3. Lift the LED board and cable away from the palm-rest assembly. Installing the LED board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 40: Heat Sink

    Steps 1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly. 2. Replace the (M2x3) screw to secure the LED board to the palm-rest assembly. 3. Route the LED-board cable and connect the cable to the connector on the system board. Next steps 1.

  • Page 41: Installing The Heat-Sink Assembly

    Steps 1. Disconnect the system fan cable from the connector on the system board. 2. Remove the two (M2x5) screws that secures the system fan and heat-sink assembly to the system board. 3. Loosen the four captive screws that secure the heat-sink assembly to the system board. 4.

  • Page 42: Speakers

    Steps 1. Align the screw holes on the heat-sink assembly with the screw holes on the system board. 2. Connect the system fan cable to the connector on the system board. 3. Replace the two (M2x5) screws to secure the system fan and heat-sink assembly to the system board. 4.

  • Page 43: Installing The Speaker

    Steps 1. Disconnect the speaker cable from the connector on the system board. 2. Unroute the speaker cable from the routing guides on the assembly inner frame and palm-rest assembly. 3. Lift the speakers along with the cable off the palm-rest assembly. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 44: System Board

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest assembly. 2. Route the speaker cable through the routing guide on the assembly inner frame and palm-rest assembly. 3. Connect the speaker cable to the connector on the system board. Next steps 1.
  • Page 45 1. Fingerprint reader connector 2. Camera/IR cable connector 3. eDP cable connector 4. Touch and sensor cable connector 5. System fan connector 6. Battery cable connector 7. Memory modules 8. Touchpad cable connector 9. USH board connector 10. Coin-cell battery cable connector 11.

  • Page 46: Installing The System Board

    Steps NOTE: The system board can be removed and installed with the heat sink attached in order to simplify the procedure and preserve the heat sink between the system board and heat-sink. In order to do so, technicians must also remove the two (M2x5) screws that secure the system fan to the system board. NOTE: For the models shipped with a fingerprint reader, disconnect the fingerprint reader cable from the connector on the system board before removing the system board from the palm-rest assembly.
  • Page 47 1. Fingerprint reader connector 2. Camera/IR cable connector 3. eDP cable connector 4. Touch and sensor cable connector 5. System fan connector 6. Battery cable connector 7. Memory modules 8. Touchpad cable connector 9. USH board connector 10. Coin-cell battery cable connector 11.
  • Page 48 Removing and installing components...

  • Page 49: Power-Button Board

    Steps NOTE: The system board can be removed and installed with the thermal module attached in order to simplify the procedure and preserve the thermal bond between the system board and heat-sink. In order to do so, technicians must also remove the two (M2x5) screws to secure the system fan to the system board.

  • Page 50: Installing The Power-Button Board

    About this task NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. The following images indicate the location of the power-button board and provide a visual representation of the removal procedure.

  • Page 51: Smart Card Reader

    Steps 1. Align and place the power-button board on the palm-rest assembly. 2. Replace the two (M2x2.5) screws to secure the power-button board to the palm-rest assembly. Next steps 1. Install the system board. 2. Install the assembly inner frame. 3.

  • Page 52: Installing The Smart Card Reader

    7. Remove the WLAN card. 8. Remove the WWAN card. 9. Remove the assembly inner frame. About this task The following images indicate the location of the smart card reader and provide a visual representation of the removal procedure. Steps 1.
  • Page 53 About this task The following image indicates the location of the smart card reader and provides a visual representation of the installation procedure. Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the three (M2x2.5) screws to secure the smart card reader to the palm-rest assembly. 3.

  • Page 54: Keyboard Assembly

    Keyboard assembly Removing the keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery. 6. Remove the M.2 2280 solid-state drive M.2 2230 solid-state drive.
  • Page 55 Steps 1. Open the latch and disconnect the keyboard cable from the connector on the touchpad. 2. Disconnect the keyboard backlight cable from the connector on the touchpad. 3. Remove the seventeen (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 4.

  • Page 56: Installing The Keyboard Assembly

    5. Flip the keyboard assembly. 6. Remove the six (M2x2) screws that secure the keyboard to the keyboard bracket. 7. Remove the keyboard from the keyboard bracket. Installing the keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the...
  • Page 57 Steps 1. Align and place the keyboard on the keyboard bracket. 2. Replace the six (M2x2) screws to secure the keyboard to the keyboard bracket. 3. Flip the keyboard assembly. 4. Align and place the keyboard assembly on the palm-rest assembly. 5.

  • Page 58: Display Assembly

    Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.
  • Page 59 Removing and installing components...

  • Page 60: Installing The Display Assembly

    Steps 1. Remove the two (M2x3) screws that secure the eDP cable bracket to the system board. 2. Lift the eDP cable bracket away from the computer. 3. Peel the tape that secures the display cable to the system board. 4.
  • Page 61 Removing and installing components...
  • Page 62 Steps 1. Place the display assembly on the computer. Align the screw holes on the display hinges with screw holes on the palm-rest assembly. 2. Replace the four (M2.5x5) screws to secure the display hinges to the palm-rest assembly. 3. Close the display. 4.

  • Page 63: Display Bezel

    Next steps 1. Install the WLAN card. 2. Install the WWAN card. 3. Install the base cover. 4. Install the microSIM card. 5. Install the microSD card. 6. Follow the procedure in after working inside your computer. Display bezel Removing the display bezel Prerequisites 1.

  • Page 64: Installing The Display Bezel

    CAUTION: Carefully pry and remove the display bezel to minimize the risk of display panel damages. 1. Insert a plastic scribe into the recesses near both hinge caps to start the prying process to release the display bezel. 2. Pry along the outside edge of the display bezel and work your way around the entire display bezel until the display bezel is separated from the display cover.

  • Page 65: Display Panel

    Display panel Removing the display panel Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.
  • Page 66 Removing and installing components...
  • Page 67 Steps NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release (SR) tapes and separate the brackets from the display panel. 1. Remove the two (M2.5x3) screws that secure the display panel to the display back cover. NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over.

  • Page 68: Installing The Display Panel

    Installing the display panel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display panel and provides a visual representation of the installation procedure. Removing and installing components...
  • Page 69 Removing and installing components...
  • Page 70 Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.

  • Page 71: Camera/Microphone Module

    Camera/microphone module Removing the camera module Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 72: Installing The Camera Module

    Figure 2. Removing Infrared camera module Steps NOTE: For models shipped with a camera/microphone, there is a recess near the camera/microphone module, indicated by an arrow etched on the grounding foil, that should be used to begin the prying process. Starting from the recess at the bottom edge of the camera/microphone module, pry up the camera/microphone module ensuring that the two tiny pegs used to secure the camera/microphone module in place is not damaged throughout the prying process.
  • Page 73 Figure 3. Installing camera module Figure 4. Installing infrared camera module Steps 1. Align and place the camera module into the slot on the display back cover. 2. Connect the camera module cable to the connector on the camera module. Next steps 1.

  • Page 74: Edp/Display Cable

    9. Follow the procedure in after working inside your computer. eDP/display cable Removing the eDP cable Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover.

  • Page 75: Installing The Edp Cable

    2. Peel the conductive tape and unroute the eDP cable to release it from adhesive and lift the eDP cable from the display back cover. Installing the eDP cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the eDP cable and provides a visual representation of the installation procedure.

  • Page 76: Sensor Board

    6. Install the base cover. 7. Install the microSIM card. 8. Install the microSD card. 9. Follow the procedure in after working inside your computer. Sensor board Removing the sensor board Prerequisites 1. Follow the procedure in before working inside your computer.

  • Page 77: Display Hinges

    Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1. Install the display bezel. 2. Install the display assembly.

  • Page 78: Installing The Display Hinges

    Steps 1. Remove the two (M2.5x3) screws that secure the right hinge to the display back cover. 2. Lift and remove the right hinge from the display back cover. 3. Remove the two (M2.5x3) screws that secure the left hinge to the display back cover. 4.
  • Page 79 Steps 1. Align the screw hole on the left hinge with the screw hole on the display back cover. 2. Replace the two screws (M2.5x3) to secure the left hinge to the display back cover. 3. Align the screw hole on the right hinge with the screw hole on the display back cover. 4.

  • Page 80: Display Back Cover

    Display back cover Removing the display back cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. 5. Remove the WLAN card. 6. Remove the WWAN card.

  • Page 81: Palm-Rest Assembly

    About this task The following images indicate the location of the display back cover and provides a visual representation of the installation procedure. Steps Place the display back cover on a flat surface. Next steps 1. Install the display hinges. 2.

  • Page 82: Installing The Palm-Rest Assembly

    5. Remove the 3-cell battery 4-cell battery. 6. Remove the M.2 2280 solid-state drive M.2 2230 solid-state drive. 7. Remove the WLAN card. 8. Remove the WWAN card. 9. Remove the memory module. 10. Remove the system board. NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.
  • Page 83 Steps NOTE: For non-WWAN LTE configuration, you must remove and transfer the dummy SIM card filler when replacing the palm-rest assembly. 1. Place the palm-rest assembly on a flat surface. 2. Remove the dummy SIM card filler for the non-WWAN LTE configuration. Next steps 1.

  • Page 84: Dummy Sim-Card Slot Filler

    Dummy SIM-card slot filler Removing the dummy SIM-card slot filler Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the microSD card. 3. Remove the microSIM card. 4. Remove the base cover. 5. Remove the 3-cell battery 4-cell battery.

  • Page 85: Installing The Dummy Sim-Card Slot Filler

    Steps 1. Push the dummy SIM-card slot filler from the top side of the palm-rest assembly. 2. Gently lift the dummy SIM-card slot filler out of the palm-rest assembly. Installing the dummy SIM-card slot filler Prerequisites If you are replacing a component, remove the necessary component before the installation procedure. About this task The following image indicates the location of the dummy SIM-card slot filler and provides a visual representation of the dummy SIM-card slot filler installation procedure.
  • Page 86 10. Install the WLAN card. 11. Install the WWAN card. 12. Install the M.2 2280 solid-state drive M.2 2230 solid-state drive. 13. Install the 3-cell battery 4-cell battery. 14. Install the base cover. 15. Install the microSIM card. 16. Install the microSD card.

  • Page 87: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347. Drivers and downloads...

  • Page 88: Chapter 4: Bios Setup

    BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.

  • Page 89: One Time Boot Menu

    One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ●...
  • Page 90 Table 5. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed.
  • Page 91 By default, the Video/Power only on Type-C Ports option is disabled. Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with external USB ports disabled. When Type-C Dock override is enabled, the Video/Audio/Lan submenu is activated.
  • Page 92 Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices By default, the Lan option is enabled. Miscellaneous Devices Enable or disable Fingerprint Reader device. By default, the Enable Fingerprint Reader Device option is enabled. Unobtrusive Mode Enable Unobtrusive Mode Enable or disable all the computer light and sound.
  • Page 93 Table 10. System setup options—Connection menu Connection Network Controller Configuration Integrated NIC Controls the on-board LAN controller. By default, the Enabled with PXE option is enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack. By default, the Enable UEFI Network Stack and Enabled w/PXE option are enabled.
  • Page 94 By default, the Optimized option is enabled. USB Wake Support Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from standby. By default, the Wake on Dell USB-C Dock option is enabled. Block Sleep Enables to block entering sleep (S3) mode in the operating system.
  • Page 95 Table 12. System setup options—Security menu (continued) Security PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI). By default, the PPI ByPass for clear Commands option is disabled. Intel Total Memory Encryption Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray, probing DDR to read the cycles, and others.
  • Page 96 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. By default, the option is disabled. Table 14. System setup options—Update, Recovery menu...
  • Page 97 Table 15. System setup options—System Management menu (continued) System Management Wake on AC Enable or disable the wake on AC option. By default, the option is disabled. Wake on LAN Wake on LAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN.
  • Page 98 Table 17. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior By default, the System Unique MAC Address option is enabled. Table 18. System setup options—Performance menu Performance Multi Core Support Active Cores Enables to change the number of CPU cores available to the operating system. By default, the All Cores options is enabled.

  • Page 99: Updating The Bios

    Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive.

  • Page 100: Updating The Bios From The F12 One-Time Boot Menu

    One-Time boot menu on the computer. Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports this BIOS update option.

  • Page 101: Assigning A System Setup Password

    CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password Prerequisites You can assign a new System or Admin Password only when the status is in Not Set.

  • Page 102: Clearing Bios (System Setup) And System Passwords

    Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.

  • Page 103: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 104: Running The Supportassist Pre-Boot System Performance Check

    Running the SupportAssist Pre-Boot System Performance Check Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 105: Lcd Power Rail Test (L-Bist)

    LCD Built-in Self Test (BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
  • Page 106 (AC, battery, coin cell) and errors drain flea power by pressing and holding down power button for 3~5 seconds. CPU failure ● Run the Dell Support Assist/Dell Diagnostics tool. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 107: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 108: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see...

  • Page 109: Chapter 6: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app...

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