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Universal Serial Bus (USB) specific problems
Common
Symptoms
USB interface is not
working
SuperSpeed USB
5Gbps (USB 3.2
Gen1) interface is
slow
Wireless USB
peripherals stop
working when a
USB 3.2 Gen1
(5Gbps) device is
plugged in
│
78
Troubleshooting
What you
experience
USB peripherals are
not working
USB 3.2 Gen1
(5Gbps) peripherals
working slowly or
not working at all
Wireless USB
peripherals
responding slowly or
only working as the
distance between
itself and its
receiver decreases
Possible Solutions
• Check that your monitor is turned On.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Switch Off and then turn On the monitor
again.
• Reboot the computer.
• Some USB devices like external portable
HDD require higher electric current;
connect the device directly to the
computer system.
• Check that your computer is USB 3.2
Gen1 (5Gbps)-capable.
• Some computers have USB 3.2 Gen1
(5Gbps), USB 2.0, and USB 1.1 ports.
Ensure that the correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
• Increase the distance between the USB 3.2
Gen1 (5Gbps) peripherals and the wireless
USB receiver.
• Position your wireless USB receiver as close
as possible to the wireless USB peripherals.
• Use a USB-extender cable to position
the wireless USB receiver as far away as
possible from the USB 3.2 Gen1 (5Gbps)
port.
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