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Dell UltraSharp U4924DW User Manual
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Dell UltraSharp U4924DW User Manual

49 curved usb-c hub monitor
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Dell UltraSharp 49 Curved USB-C
Hub Monitor - U4924DW
User's Guide
Model: U4924DW
Regulatory model: U4924DWb

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Summary of Contents for Dell UltraSharp U4924DW

  • Page 1 Dell UltraSharp 49 Curved USB-C Hub Monitor - U4924DW User’s Guide Model: U4924DW Regulatory model: U4924DWb...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Safety instructions ......6 About your monitor ......7 Package contents .
  • Page 4 ..........48 Dell Power Button Sync (DPBS) ....51 Connecting the Monitor for DPBS for the first time .
  • Page 5 ......102 Contacting Dell ......103...

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety instruction that is shipped with your monitor and printed on the product.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some items may be optional and may not ship with your monitor.
  • Page 8 Power cable (varies by country) DisplayPort cable (DP to DP) Cable length: 1.80 M HDMI cable Cable length: 1.80 M USB Type-C cable Cable length: 1.00 M USB-A to USB-C Gen2 Cable Cable length: 1.00 M • Quick Setup Guide •...

  • Page 9: Product Features

    Product features The Dell U4924DW monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 124.46 cm (49.00 in.) viewable area (measured diagonally).  5120 x 1440 (32:9) resolution, plus full-screen support for lower resolutions.
  • Page 10 • Power consumption < 0.3 W in Standby Mode. • Built-in speakers (9 W) x 2. • Optimize eye comfort with a flicker-free screen and ComfortView feature which minimizes blue light emission. • The Monitor uses Low Blue Light panel and is compliant with TÜV Rheinland (Hardware Solution) at factory reset or default setting.

  • Page 11: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description SuperSpeed USB 10 Gbps Connect your USB device.* (USB 3.2 Gen2) Type-C NOTE: To use these ports, you must downstream ports (2) connect the USB Type-C cable or USB Type-C to Type-A cable (shipped with your monitor) to the USB Type-C upstream port on the monitor and to your computer.

  • Page 12: Back View

    *To avoid signal interference, when a wireless USB device has been connected to a USB downstream port, it is not recommended to connect any other USB devices to the adjacent port(s). Back view Back view with monitor stand Label Description 1, 2 VESA mounting holes of 200 For third party wall mount, it is...
  • Page 13 Releases stand from the monitor. Barcode, serial number, and Refer to this label if you need to Service Tag label contact Dell for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify...

  • Page 14: Bottom View

    Bottom view Bottom view without monitor stand Label Description Security-lock slot Secures the monitor with security cable lock (sold separately). (based on Kensington Security Slot) Power connector Connect the power cable (shipped with your monitor). HDMI ports (2) Connect your computer with the HDMI cable (shipped with your monitor).
  • Page 15 SuperSpeed USB 10 Connect the USB Type-C cable that comes Gbps (USB 3.2 Gen2) with your monitor to the computer or mobile Type-C upstream port device. This port supports USB Power Delivery, (video and data) Data, and DisplayPort video signal. The SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C port offers the fastest transfer rate and the alternate mode with DP 1.4 supports a...

  • Page 16: Monitor Specifications

    Monitor specifications Model U4924DW Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 32:9 Viewable image Diagonal 1244.60 mm (49.00 in.) Width (active area) 1198.08 mm (47.17 in.) Height (active area) 336.96 mm (13.27 in.) Total area 403705.04 mm (625.74 in.
  • Page 17 NOTE: Do not mount or use this monitor in portrait (vertical) orientation or inverse (180°) landscape mount as it may damage the monitor. Built-in speakers 2 x 9 W sound output Dell Display Manager Easy Arrange and other key features compatibility Security Security-lock slot (cable lock sold separately) │...

  • Page 18: Resolution Specifications

    *DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.4): HBR3/ DisplayPort 1.4/DP audio is supported. Resolution specifications Model U4924DW Horizontal scan range 25 kHz to 115 kHz (automatic) Vertical scan range 24 Hz to 86 Hz (automatic) Maximum preset resolution 5120 x 1440 at 60 Hz Supported video modes Model...

  • Page 19: Electrical Specifications

    1152 x 864 67.5 75.0 108.00 1600 x 900 60.0 60.0 108.00 1920 x 1080 67.5 60.0 148.50 2560 x 1080 66.6 60.0 181.25 2560 x 1440 (PBP) 88.8 60.0 241.5 3840 x 1080 66.6 60.0 266.50 5120 x 1440* 43.8 30.0 231.25...
  • Page 20 **HBR3/DisplayPort 1.4/DP audio is supported. As defined in EU 2019/2021 and EU 2019/2013. Max brightness and contrast setting with maximum power loading on all USB ports. : Power consumption of On mode as defined in Energy Star 8.0 version. TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version. This document is informational only and reflects laboratory performance.

  • Page 21: Physical Characteristics

    NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor.

  • Page 22: Environmental Characteristics

    Weight without stand assembly 12.15 kg (26.79 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 3.70 kg (8.16 lb) Environmental characteristics Model U4924DW Compliant standards • ENERGY STAR certified monitor • EPEAT registered where applicable. EPEAT registration varies by country. See www.epeat.net for registration status by country.

  • Page 23: Pin Assignments

    Pin assignments DisplayPort connector (in) 20-pin side of the number connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR │...
  • Page 24 HDMI connector 19-pin side of the number connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 25: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section gives you information about the USB ports that are available on your monitor. NOTE: This monitor is super speed USB 10 Gbps (USB 3.2 Gen2) compatible. Transfer speed Data rate Maximum power supported* Super-Speed 10 Gbps 4.5 W...

  • Page 26: Usb Type-C Connector

    USB Type-C connector Pin Number Signal Name Pin Number Signal Name TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ USB ports • 1 SuperSpeed USB 10 Gbps (USB 3.2 Gen2) Type-C upstream (video + data) - bottom •...

  • Page 27: Rj45 Connector

    NOTE: The USB ports on the monitor work only when the monitor is turned On or in Standby mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality.
  • Page 28 Mac Address (Printed on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode (S3 only) and UEFI* PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC’s (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS.
  • Page 29 RJ45 Connector LED Status Color Description Right LED Amber or Green Speed indicator: • Amber On - 2500/1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps Left LED Green Link / Activity indicator: • Blinking - Activity on the port. •...

  • Page 30: Video Bandwidth

    Video Bandwidth Host Video Cable USB-C Color Depth Resolution Prioritization High Data 5120 x 1440 @ 8-bits Speed 30 Hz USB-C (Alt USB-C Gen2 Mode DP1.2) cable High 5120 x 1440 @ 8-bits Resolution 60 Hz High Data 5120 x 1440 @ 8-bits Speed 60 Hz...

  • Page 31: Usb Speed Bandwidth

    USB Speed Bandwidth Host USB Upstream USB-C USB Device connected Cable Prioritization to USB-A or C Downstream Supported, USB 2.0/3.2 High Data Speed USB-C (Alt USB-C Gen2 Gen2 Mode DP1.2) cable High Resolution Supported, USB 2.0 Supported, USB 2.0/3.2 High Data Speed USB-C (Alt USB-C Gen2 Gen2...

  • Page 32: Plug And Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/pixelguidelines.
  • Page 33 • Adjust the tilt of the monitor, its contrast, and brightness settings. • Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...

  • Page 34: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 35: Maintenance Guidelines

    • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.
  • Page 36 Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. • If you notice white residual powder when you unpack your monitor, wipe it off with a cloth.

  • Page 37: Setting Up The Monitor

    Setting up the monitor Connecting the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 38 6. Lift the lower cushion containing the monitor out of the carton. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. 7. Lift the cover and attach the stand assembly to the monitor. a.

  • Page 39: Organizing Your Cables

    8. Detach the stickers from the four corners of the lower cushion, and remove the lower cushion from the monitor. 9. Remove the cover from the monitor. CAUTION: Do not press on the panel screen when lifting or moving the monitor.

  • Page 40: Using The Tilt, Swivel, Vertical Extension

    Using the tilt, swivel, vertical extension, and slant adjust NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 41: Slant Adjust

    Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. │ Setting up the monitor...

  • Page 42: Wall Mounting/3Rd Party Arm (Optional)

    Wall Mounting/3 Party Arm (Optional) NOTE: Wall Mount Kit/3 Party Arm Kit is NOT included in this monitor. CAUTION: Do not remove the monitor from the packaging box before attaching the mounting bracket from the Wall Mount Kit/3 Party Arm Kit.
  • Page 43 2. Attach the monitor (still inside the lower cushion) to the Wall Mount/3 Party Arm following its respective instructions. NOTE: The monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor. 3.
  • Page 44 4. When using as dual monitor stacked on top of each other, set up must comply to the recommended panel orientation and working angle, as shown. NOTE: In double stacked scenario using 3 Party Arm, the top monitor should not be rotated 180° (landscape). The monitors should not be orientated at 90°...

  • Page 45: Using The Usb Hub

    NOTE: Dell monitors are designed to work optimally with the Dell- supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.

  • Page 46: Connecting The Displayport (Displayport To Displayport) Cable

    Connecting the DisplayPort (DisplayPort to DisplayPort) cable Connecting the HDMI cable NOTE: The default out of factory setting is HDMI 2.1. If the monitor fails to display video, displays video in lower resolution, or cannot detect monitor speaker after the HDMI cable is connected, follow the procedures below to change the settings from HDMI 2.1 to HDMI 2.0, or HDMI 1.4: •...

  • Page 47: Connecting The Usb Type-C Cable

    • Press and hold the joystick for approximately 8 seconds for the HDMI configuration message to appear. • Toggle the joystick to make the selection from the provided options: - HDMI 2.1: The default setting. - HDMI 2.0 (for Mac): Recommended for Mac devices. - HDMI 1.4 (lower resolution): Recommended for HDMI 1.4 devices.

  • Page 48: Connecting The Monitor For Rj45 Cable (Optional)

    Connecting the monitor for RJ45 Cable (Optional) NOTE: RJ45 cable is non in-box standard accessory. Connecting the super speed USB 10 Gbps (USB 3.2 Gen2) cable NOTE: To prevent data damage or loss, before unplugging the USB upstream port, make sure that NO USB storage devices are in use by the computer connected to the monitor’s USB downstream port.
  • Page 49 3. Plug the power cables for your computer(s) and monitor into a nearby outlet. a. Connect one computer b. Connect two computers * When connecting two computers to the monitor, configure the USB settings from the OSD menu to share a single set of keyboard and mouse connected to the monitor between two computers.
  • Page 50 CAUTION: Before using the monitor, it is recommended to fasten the stand riser to a wall using cable tie or a cord that can support the weight of the monitor in order to prevent the monitor from falling. Cable tie or Cord 4.

  • Page 51: Dell Power Button Sync (Dpbs)

    Dell Power Button Sync (DPBS) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface.
  • Page 52 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings. │ Setting up the monitor...
  • Page 53 4. In the When I press the power button drop-down menu, you can select the preferred options. NOTE: Do not select “Do nothing”, otherwise the monitor power button will not be able to sync with PC system power state. │ Setting up the monitor...

  • Page 54: Connecting The Monitor For Dpbs For The First Time

    4. Both the monitor and PC will turn ON normally. If not, press either the monitor power button or PC power button to boot up the system. NOTE: Ensure that Dell Power Button Sync is set to On. See Dell Power Button Sync.

  • Page 55: Using Dpbs Function

    Using DPBS Function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform through the monitor. *Upon USB-C cable connection, mouse movement or keyboard press might be required to wake the system/monitor up from sleep or hibernate.
  • Page 56 NOTE: You can enable or disable the power button sync function using the OSD. See Dell Power Button Sync. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC.

  • Page 57: Connecting The Monitor For Usb-C

    Connecting the monitor for USB-C If the Dell PC* has two USB-C ports, the power state of each connected monitor will sync with the PC. For example, when the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2.
  • Page 58 Ensure that Dell Power Button Sync is set to ON (see Dell Power Button Sync). When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor │...

  • Page 59: Securing Your Monitor Using Kensington Lock

    Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.

  • Page 60: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 61: Operating The Monitor

    Operating the monitor Power on the monitor Press the Power Button to turn on the monitor. Using the Joystick Control Use the joystick control on the rear of the monitor to make OSD adjustments. 1. Press the joystick button to launch the OSD main menu. 2.
  • Page 62 Joystick Description • When the OSD menu is on, press the button to confirm the selection or save the settings. • When the OSD menu is off, press the button to launch the OSD main menu. See Accessing the menu system.

  • Page 63: Using The Navigation Keys

    Select this icon to adjust the brightness and contrast level. Shortcut key/ Brightness/Contrast Select this icon to set PIP/PBP. Shortcut key/ PIP/PBP Select this icon to switch between the USB upstream sources in PIP/PBP mode. Shortcut key/ USB Switch Select this icon to set the Input Source. Shortcut key/ Input Source Select this icon to launch the On-Screen Display...

  • Page 64: Using The On-Screen Display (Osd) Menu

    Using the On-Screen Display (OSD) menu Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment.
  • Page 65 Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB-C Select the USB-C 90W input when you are using the USB Type-C connector. Press the joystick to confirm the selection. Select the DP input when you are using the DisplayPort (DP) connector.
  • Page 66 Auto Select for Allows you to set Auto Select for USB-C to: USB-C • Prompt for Multiple Inputs: Always displays the “Switch to USB-C Video Input” message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected.
  • Page 67 Preset Modes Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications.
  • Page 68 Preset Modes NOTE: When you select DCI-P3 as the color space, the luminance of the backlight defaults to 48 cd/m (typical). You can manually adjust the luminance of the backlight by using the Brightness function under Brightness/Contrast in the OSD menu. •...
  • Page 69 Saturation This feature can adjust the color saturation of the video image. Toggle the joystick up or down to adjust the saturation from '0' to '100'. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Reset Color Resets your monitor’s color settings to the factory settings.
  • Page 70 DP 1.2 (HBR2) or below, select High Resolution for accessing full video performance with data and network speed drop. Dell Power Turns the Dell Power Button Sync feature On or Off. Button Sync When Off is selected, power button sync function will be disabled.
  • Page 71 PIP/PBP This function brings up a window displaying image from another input source. Sub-Window Main Window USB-C HDMI 1 HDMI 2 USB-C HDMI 1 HDMI 2 NOTE: The images under PBP will be displayed at the center of the screen, not full screen. PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to (50% - 50%),...
  • Page 72 Video Swap Select to swap videos between main window and sub-window in PIP/PBP mode. Contrast (Sub) Adjust the contrast level of the picture in PIP/PBP Mode. Toggle the joystick up to increase the contrast and toggle the joystick down to decrease the contrast. Screen Select to split the display into two virtual displays.
  • Page 73 Ethernet Allows you to set the Ethernet switch mode: Switch Mode • Tie to KVM: When KVM USB switches, Ethernet switches together. • Prompt when KVM switches: When KVM USB switches, a message prompts user to decide whether to switch Ethernet together. •...
  • Page 74 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
  • Page 75 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • Menu Buttons: All joystick functions are locked and not accessible by the user. •...
  • Page 76 Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Shortcut Key 2 Ratio, PIP/PBP Mode, USB Switch, Ethernet Shortcut Key 3 Switch, Video Swap, Volume, Display Info, or Shortcut Key 4 Screen Partition (DP/USB-C), and set it as a shortcut key.
  • Page 77 Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable using the software on your computer.
  • Page 78 Displays the firmware version of your monitor. Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Self-Diagnostic Press the joystick to initiate the self-diagnostic process.

  • Page 79: Osd Warning Message

    Factory Reset Restore all preset values to the factory default settings. These are also the settings for ENERGY ® STAR tests. OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer.
  • Page 80 You can see the following message before the DDC/CI function is disabled: When you adjust the Brightness level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting.
  • Page 81 NOTE: If you select Yes for any one of the features mentioned above, the message will not appear next time when you intend to change the settings of these features. When you perform a factory reset, the message will appear again. You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings.
  • Page 82 Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If either USB Type-C, DisplayPort, or HDMI input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal.
  • Page 83 When Yes is selected, the following messages appear. │ Operating the monitor...
  • Page 84 When you switch the USB Switch from PC 1 to PC 2, and Ethernet Switch Mode is set to Prompt then KVM switches, the following message appears: When ‘No, and do not ask again’ is selected, Ethernet Switch Mode will change to ‘Switch Manually’.
  • Page 85 When you enable Screen Partition (DP/USB-C) function, the following message appears: Troubleshooting for more information. │ Operating the monitor...

  • Page 86: Setting The Maximum Resolution

    Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): •...

  • Page 87: Setting The Kvm Switch

    Setting the KVM switch The built-in KVM switch allows you to control up to 2 computers from a single set of keyboard and mouse connected to the monitor. a. When connecting HDMI + USB-C (data only) to computer 1 and DP + USB-C (video and data) to computer 2: NOTE: The USB Type-C connections currently only support data transfer.
  • Page 88 b. When connecting HDMI + USB-C (data only) to computer 1 and USB-C (video and data) to computer 2: NOTE: The USB-C (video and data) connection currently supports video and data transfer. Make sure USB for HDMI is assigned to USB-C2 NOTE: As the USB Type-C (video and data) port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C.

  • Page 89: Setting The Auto Kvm

    Setting the Auto KVM You can follow below instruction to set up Auto KVM for your monitor: 1. Ensure that PIP/PBP Mode is Off. 2. Ensure that Auto Select is On and Auto Select for USB-C is Yes. │ Operating the monitor...
  • Page 90 3. Ensure that the USB ports and the video inputs are paired accordingly. NOTE: For USB Type-C (video and data) connection, there is no further setting required. │ Operating the monitor...

  • Page 91: Setting The Imst

    Setting the iMST When your monitor is connected to a PC/NB through USB-C or DP input, you can use the Screen Partition (DP/USB-C) function to split your display screen into two virtual displays. │ Operating the monitor...

  • Page 92: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 93: Using The Joystick To Lock/Unlock Buttons

    Using the joystick to lock/unlock buttons Locking the power and joystick buttons You can lock the joystick and power buttons to prevent access to the OSD menu and/or power off the monitor. To lock the buttons: 1. Toggle and hold the joystick to the up or down or left or right for about 4 seconds until a pop menu appears.

  • Page 94: Always On Usb Type-C Charging

    You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U4924DW.

  • Page 95: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No Video/Power No picture • Ensure that the video cable LED off connecting the monitor and the computer is properly connected and secure.
  • Page 96 • Cycle power On-Off. spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/pixelguidelines. Stuck-on Pixels LCD screen has •...
  • Page 97 Safety Related Visible signs of • Do not perform any troubleshooting Issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable Problems malfunctions on & connecting the monitor to the computer is connected properly and is secure.

  • Page 98: Product Specific Problems

    Image retention Faint shadow • Set the screen to turn off after a few from a static from the static minutes of screen idle time. These can image left on the image displayed be adjusted in Windows Power monitor for a long appears on the Options or Mac Energy Saver setting.
  • Page 99 Gen10 or lower, and when using Intel Patch, which enables 5K Mode Intel Graphic Driver Graphic Card Support with Graphic Driver x.7584. x.7584 onward. Go to https://www.dell.com/ support/home/us/en/04/product- support/product/dell-u4924dw- monitor/drivers to download the Registry Patch. • Install/Re-install Intel Graphic driver before x7584.

  • Page 100: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Common What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned On. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 101: Speakers Specific Problems

    Wireless USB Wireless USB • Increase the distance between the peripherals stop peripherals USB 3.2 peripherals and the wireless working when a responding slowly USB receiver. USB 3.2 device is or only working as • Position your wireless USB receiver as plugged in the distance close as possible to the wireless USB...

  • Page 102: Regulatory Information

    Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U4924DW: https://eprel.ec.europa.eu/qr/1367150 │ Regulatory information...

  • Page 103: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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