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Dell UltraSharp 27 User Manual
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Dell UltraSharp 27 User Manual

Usb-c hub monitor
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Dell UltraSharp 27
USB-C Hub Monitor –
U2724D
User's Guide
Model: U2724D
Regulatory model: U2724Db/U2724Dt

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Summary of Contents for Dell UltraSharp 27

  • Page 1 Dell UltraSharp 27 USB-C Hub Monitor – U2724D User’s Guide Model: U2724D Regulatory model: U2724Db/U2724Dt...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Safety instructions......5 About your monitor ......6 Package contents .
  • Page 4 ....... 78 Contacting Dell....... . 79...

  • Page 5: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.

  • Page 6: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor.

  • Page 7: Product Features

    • Factory Calibration Report Product features The Dell UltraSharp U2724D monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include: • 68.47 cm (27.0 in.) active area display (Measured diagonally) 2560 x 1440 (16:9) resolution, plus full-screen support for lower resolutions.
  • Page 8 • The Monitor allows multiple monitors that are daisy chained via DisplayPort to synchronize a pre-defined group of OSD settings in the background by Multi- Monitor Sync (MMS). • Premium Panel Exchange for peace of mind. • Optimize eye comfort with a flicker-free screen and low blue light feature to minimizes hazard blue light emission.

  • Page 9: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description Power LED indicator Solid white light indicates the monitor is turned on and functioning normally. Blinking white light indicates the monitor is in Standby Mode. About your monitor...

  • Page 10: Top View

    Top view Label Description Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly. For more information, see Auto Brightness Auto Color Temp.. NOTE: If the Ambient light sensor detects abnormal change in the light level, see Ambient light detection anomaly.

  • Page 11: Back View

    For more information, see Operating the monitor. Mac address, Barcode, serial Refer to this label if you need to contact Dell number, and Service Tag label for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

  • Page 12: Bottom View

    Bottom view 3 4 5 6 Label Description Security lock slot Secures monitor with security cable lock (sold separately). Connect the power cable. Power connector Connect your computer with the HDMI cable. HDMI port Connect your computer with the DisplayPort cable. DisplayPort (in) DP output for MST (Multi-Stream Transport) capable monitor.
  • Page 13 Connect speakers to playback audio through HDMI or Audio line-out DisplayPort audio channels. Only two-channel audio is port supported. NOTE: The audio line-out port does not support headphones. Port with icon supports 5 V / 3 A. Connect your USB device. You can use this port only after USB-C you have connected the USB cable (A to C or C to C) from downstream port...

  • Page 14: Monitor Specifications

    Monitor specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 68.47 cm (27 in.) Active Area Horizontal 596.74 mm (23.49 in.) Vertical 335.66 mm (13.22 in.) Area 200301.74 mm (310.47 in.
  • Page 15 Swivel -45° to 45° Pivot -90° to 90° Cable management Dell Display Manager Easy Arrange and other key features (DDM) Compatibility Security Security lock slot (cable lock sold separately) * Not supporting the HDMI2.1 optional specification, including HDMI Ethernet Channel...

  • Page 16: Resolution Specifications

    Resolution specifications Horizontal scan range 30 kHz to 178 kHz Vertical scan range 48 Hz to 120 Hz Default preset resolution 2560 x 1440 at 60 Hz Maximum preset resolution 2560 x 1440 at 120 Hz Video display capabilities (HDMI & 480p, 576p, 720p, 1080i (HDMI only), 1080p DP mode and alternate mode) Preset display modes...

  • Page 17: Dp Multi-Stream Transport (Mst) Modes

    DP Multi-Stream Transport (MST) modes MST Source Monitor Maximum number of external monitors that can be supported 2560 x 1440/60 Hz (8 bit) 4 2560 x 1440/120 Hz (8 bit) 2 Electrical specifications Video input signals • Digital video signal for each differential line Per differential line at 100 ohm impedance • DP/HDMI signal input support Input voltage/...
  • Page 18 This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise.

  • Page 19: Physical Characteristics

    Physical characteristics Signal cable type • DP to DP 1.8 M cable • USB 3.2 Gen 2 (A to C) 1.0 M cable Dimensions (with stand) Height (extended) 535.58 mm (21.09 in.) Height (compressed) 385.58 mm (15.18 in.) Width 612.24 mm (24.10 in.) Depth 192.28 mm (7.57 in.) Dimensions (without stand)

  • Page 20: Environmental Characteristics

    Environmental characteristics Compliant Standards • ENERGY STAR certified Monitor. • EPEAT registered where applicable. EPEAT registration varies by country. https://www.epeat.net for registration status by country. • TCO Certified & TCO Certified Edge. • RoHS Compliant. • BFR/PVC Free monitor (excluding external cables). • Arsenic-Free glass and Mercury-Free for the panel only. Temperature Operating 0°C to 40°C (32°F to 104°F)

  • Page 21: Pin Assignments

    Pin assignments DP port Pin number 20-pin side of the connected signal cable Lane3(-) Lane3(+) Lane2(-) Lane2(+) Lane1(-) Lane1(+) Lane0(-) Lane0(+) CONFIG1 CONFIG2 AUX CH (+) AUX CH (+) Hot Plug Detect Return DP_PWR About your monitor...
  • Page 22 HDMI port Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...
  • Page 23 USB-C port Signal Signal SSTXp1 SSRXp1 SSTXn1 SSRXn1 VBUS VBUS SBU2 SBU1 VBUS VBUS SSRXn2 SSTXn2 SSRXp2 SSTXp2 About your monitor...
  • Page 24 Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other USB downstream ports;...

  • Page 25: Plug-And-Play Capability

    During the LCD monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see https://www.dell.com/pixelguidelines...

  • Page 26: Ergonomics

    Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: • Position your computer so that the monitor and keyboard are directly in front of you as you work.

  • Page 27: Handling And Moving Your Display

    • Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. monitor screen at or below eye level monitor and keyboard positioned directly in front of the user wrists relaxed and at...
  • Page 28 • When lifting or moving the monitor, ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser.

  • Page 29: Maintenance Guidelines

    • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.

  • Page 30: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.
  • Page 31 4. Close the screw handle. 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Carefully insert the tabs on the stand riser into the slots on the display back- cover and press down the stand assembly to snap it into place. Setting up the monitor...
  • Page 32 7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. Setting up the monitor...

  • Page 33: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 34: Rotating The Display

    90° 90° NOTE: To toggle the display setting on your Dell computer between landscape and portrait when rotating the display, download and install the latest graphics driver. To download, go to https://www.dell.com/support/ drivers and search for the appropriate driver.

  • Page 35: Adjusting The Rotation Display Settings Of Your System

    After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the ‘contents’...

  • Page 36: Organizing Your Cables

    Organizing your cables When connecting the necessary cables (for more information, see Connecting your monitor), route the cables through the cable-management slot. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the monitor stand.

  • Page 37: Connecting Your Monitor

    Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dell-supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.
  • Page 38 Connecting the DP cable Connecting the monitor for DP Multi-Stream Transport (MST) function DP (in) NOTE: Supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to at least DP1.2 with MST option. NOTE: Remove the rubber plug when using DP out connector.
  • Page 39 Connecting the USB-C cable (A to C) NOTE: This connection only data is available and no video. Need another video connection for display. Setting up the monitor...

  • Page 40: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.

  • Page 41: Removing The Monitor Stand

    Removing the monitor stand CAUTION: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 42: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) NOTE: Use M4 x 11 mm screws to connect the monitor to the wall- mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor on a soft cloth or cushion on a stable flat table. 2.

  • Page 43: Operating The Monitor

    Operating the monitor Turn on the monitor Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the Joystick to open the OSD Menu Launcher. 2.

  • Page 44: Using The Menu Launcher

    Joystick functions Function Description Press Joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. Using the Menu Launcher Press the Joystick to open the OSD Menu Launcher. Preset Modes Menu Launcher • Toggle the Joystick Up to open the Main Menu.
  • Page 45 Menu Launcher details The following table describes the Menu Launcher icons: Menu Launcher icon Description Opens the On-Screen Display (OSD). Using the main menu. Main Menu Use this button to choose from a list of Display Info. Display Info (Shortcut key 1) Sets the Input Source.

  • Page 46: Rear-Panel Button

    Rear-panel button Use the joystick on the rear of the monitor to adjust the image settings. Front panel Description Use the Up (increase) and Down (decrease) buttons to adjust items in the OSD menu. Down Use the Previous button to go back to the previous menu. Previous Use the Next button to confirm your selection.

  • Page 47: Using The Main Menu

    Description submenu Brightness/ Adjust the Brightness, Contrast, Auto Brightness, Auto Contrast Brightness Range Level, Auto Color Temp., Primary Monitor for Sync and Reset Brightness/ Contrast functions. UltraSharp 27 Monitor Brightness/Contrast Brightness Input Source Contrast Color Auto Brightness Display Auto Brightness Range Level PIP/PBP Auto Color Temp.
  • Page 48 Primary When either Auto Brightness or Auto Color Temp. is Monitor for turned on and multiple Dell monitors that support this Sync function are connected through MST, the monitors will adjust their brightness or RGB settings according to the ambient light condition detected by the primary monitor.
  • Page 49 Icon Menu and Description submenu Input Source Selects between different video inputs that are connected to your monitor. UltraSharp 27 Monitor Brightness/Contrast Input Source HDMI Color Auto Select Display Rename Inputs PIP/PBP Reset Input Source Menu Personalize Others Exit Select DP input when you are using the DP (DisplayPort) connector.
  • Page 50 Icon Menu and Description submenu Color Adjusts the color setting mode. UltraSharp 27 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format Color Reset Color Display PIP/PBP Menu Personalize Others Exit Preset Modes When you select Preset Modes, you can choose Standard, Movie, Game, Color Temp., Color Space or Custom...
  • Page 51 • R GB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • Y CbCr: Select this option if your media player supports only YCbCr output. UltraSharp 27 Monitor Brightness/Contrast Preset Modes Input Source...
  • Page 52 Icon Menu and Description submenu Display Use the Display menu to adjust image. UltraSharp 27 Monitor Brightness/Contrast Aspect Ratio 16:9 Input Source Sharpness Color Response Time Normal Display PIP/PBP Multi-Monitor Sync Reset Display Menu Personalize Others Exit Aspect Ratio Adjust the image ratio to 16:9, Auto Resize, 4:3, 1:1.
  • Page 53 DisplayPort to synchronize a pre-defined group of OSD settings in the background. An OSD option, “Multi-Monitor Sync” will be created in Display Menu to allow user to enable / disable syncing. UltraSharp 27 Monitor Brightness/Contrast Aspect Ratio Input Source...
  • Page 54 Icon Menu and Description submenu PIP/PBP This function brings up a window displaying image from another input source. UltraSharp 27 Monitor Brightness/Contrast PIP/PBP Mode Input Source Color Display PIP/PBP Menu Personalize Others Exit Sub-Window Main Window HDMI HDMI √ √...
  • Page 55 Icon Menu and Description submenu PIP/PBP Mode Adjusts the PIP or PBP (Picture by Picture) mode. You can disable this feature by selecting Off. UltraSharp 27 Monitor Brightness/Contrast PIP/PBP Mode Input Source Color Display PIP/PBP Menu Personalize Others Exit Menu...
  • Page 56 5 to 60 seconds. Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. UltraSharp 27 Monitor Brightness/Contrast Language Input Source Rotation...
  • Page 57 Icon Menu and Description submenu Personalize UltraSharp 27 Monitor Brightness/Contrast Shortcut Key 1 Display Info Input Source Shortcut Key 2 Input Source Color Shortcut Key 3 Preset Modes Brightness/Contrast Display Shortcut Key 4 Auto Brightness PIP/PBP Shortcut Key 5 Menu...
  • Page 58 Icon Menu and Description submenu Others Select this option to adjust the OSD settings such as the DDC/CI, LCD Conditioning, and so on. UltraSharp 27 Monitor Brightness/Contrast Display Info Select Input Source DDC/CI Color LCD Conditioning Display Firmware M3T101 PIP/PBP Service Tag...
  • Page 59 You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. UltraSharp 27 Monitor Brightness/Contrast Display Info Input Source...
  • Page 60 Service Tag Displays the Service Tag. The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover.

  • Page 61: Using The Osd Lock Function

    You can lock the front-panel control buttons to prevent access to the OSD menu and/ or power button. Use the lock menu to lock the button(s) 1. Select one of the following options. UltraSharp 27 Monitor Brightness/Contrast Language Input Source...
  • Page 62 Use the joystick to lock the button(s) Press the left directional navigation of Joystick for four seconds, a menu appears on the screen. Select Option: Select one of the following options: Options Description Use this option to lock OSD menu function. Menu button lock Use this option to lock power button.
  • Page 63 Use the joystick to unlock the button(s) Press the left directional navigation of Joystick for four seconds until a menu appears on the screen. The following table describes the options to unlock the front-panel control buttons. Select Option: Options Description Use this option to unlock OSD menu function.

  • Page 64: Initial Setup

    Select OSD items of Factory Reset in Other feature, the following message appears: Are you sure you want to reset to default settings? When you select Yes to reset to default settings, the following messages appear: UltraSharp 27 Monitor Select ‘Yes’ to enable the following function(s): . USB Charging When ‘Yes’...

  • Page 65: Osd Warning Messages

    OSD warning messages When the monitor does not support a particular resolution mode, you can see the following message: The current input timing is not supported by the monitor display. Please change your input timing to 2560x1440, 60Hz or any other monitor listed timing as per monitor speci cations.
  • Page 66 If the monitor connects with two ports or more, when the Auto Input Source is selected, it will turn to the next port with signal. Auto HDMI Exit Select OSD items of On in Standby Mode in Personalize feature, the following message appears: Changing to this setting ( without symbol) will increase...
  • Page 67 If either DP or HDMI input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. No DP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724D No HDMI Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724D Troubleshooting for more information.

  • Page 68: Setting The Maximum Resolution

    If you are using a non-Dell computer (laptop or desktop): • Go to the support site for your non-Dell computer and download the latest graphic card drivers. • Go to the graphics card’s website and download the latest graphic card drivers.

  • Page 69: Setting The Maximum Refresh Rate

    Setting the maximum refresh rate NOTE: The steps may vary slightly depending on the version of Windows you have. To set the maximum refresh rate for the monitor: In Windows 8.1: 1. For Windows 8.1, select the Desktop tile to switch to classic desktop. 2.

  • Page 70: Multi-Monitor Sync (Mms)

    OSD settings in the background. An OSD option, “Multi-Monitor Sync” is available in Display Menu to allow user to enable/disable syncing. NOTE: MMS is not supported over HDMI interface. UltraSharp 27 Monitor Brightness/Contrast Aspect Ratio Input Source...

  • Page 71: Setting Multi-Monitor Sync (Mms)

    Sharpness Setting Multi-Monitor Sync (MMS) During initial power on or connection of new monitor, user setting synchronization start only if MMS is On. All monitor should synchronize settings from Monitor 1. UltraSharp 27 Monitor Brightness/Contrast Aspect Ratio Input Source Sharpness...

  • Page 72: Troubleshooting

    LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No DP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724D No HDMI Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U2724D NOTE: This dialog box also appears during normal operation, if the video cable is disconnected or damaged.

  • Page 73: Built-In Diagnostics

    Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. UltraSharp 27 Monitor Brightness/Contrast Display Info Select...

  • Page 74: Common Problems

    Input Source menu. Missing pixels LCD screen has • Cycle power on-off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see www.dell.com/ pixelguidelines. Stuck-on pixels LCD screen has • Cycle power On-Off. bright spots • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Page 75 Safety related Visible signs of • Do not perform any troubleshooting steps. issues smoke or sparks • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting the problems malfunctions on monitor to the computer is connected properly and off and is secure.

  • Page 76: Product Specific Problems

    Product specific problems Problem What you Possible solutions experience Screen image is Image is • Check the Aspect Ratio setting in the Display too small centered on menu OSD. screen, but • Reset the monitor to factory settings. does not fill entire viewing area Cannot adjust OSD does not...

  • Page 77: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your display is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 78: Regulatory Information

    Regulatory information FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet U2724D: https://eprel.ec.europa.eu/qr/1591641 Regulatory information...

  • Page 79: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell. com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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