Table of Contents
Advertisement
Occasionally, you may encounter a problem with your computer. In most
cases, the problem is one that you can solve yourself.
Your system has a built-in program that automatically checks its
components when the system is powered on. If there is a problem, the
system displays an error message. If this happens, follow any instructions
on the screen.
If screen messages do not help or an error message does not appear, refer
to the information in this chapter to determine and solve the problem.
Solutions to Common Problems
See the following sections to match your problem area and view the
possible causes and solutions.
When trying to solve problems, you should note what the system was
doing when the problem occurred and what you attempted to do to correct
the problem. This information is useful if you request assistance.
CD-ROM/DVD-ROM Drive Problems
Check the following problems to see the possible causes and solutions.
The information is also applicable to the DVD-ROM drive.
The system does not see the CD-ROM drive.
!
The drive designation is wrong and should be changed. The drive
designation for the CD-ROM drive depends upon the storage device
configuration in your system. To find out what drive designation letter
is assigned to your CD-ROM drive, double click My Computer on the
Windows 95, Windows 98, or Windows NT 4.0 desktop. The drive
designation is below the CD-ROM drive icon.
You can also open Windows Explorer and locate the CD-ROM drive
icon. The drive designation is beside the icon.
The CD-ROM drive is not reading a disc.
!
Check that the disc is inserted in the CD tray with the printed label
side up.
Check that the disc is a data disc, not a music disc.
Try a different CD to see if the problem is limited to one CD.
6-2 Solving System Problems
Advertisement
Table of Contents
