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Dell™ AIO Printer A940 Owner’s Manual Look Inside For: • Learning about your printer • Using your printer • Maintenance and Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
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w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...
This document contains complete setup information. Drivers and Utilities CD Documentation and drivers are already installed on your printer when shipped from Dell. You can use the CD to uninstall/reinstall drivers or access your documentation. Readme files may be included on your CD to provide...
Understanding the All-In-One parts Paper guide Top cover Paper exit tray Printer (scanner unit) USB cable Paper support Display Operator panel (see page 3) Scanner lock (underneath scanner unit) Scanner support Power supply...
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• Unlock the scanner. • Lock the scanner. NOTE: Lift the printer (scanner unit) to do these things. Top cover Place an item on or remove an item from the scanner glass. USB cable Connect your All-In-One to a computer. i ii...
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Your express service code and tag number is located inside the printer, as shown. Accessing your User’s Guide To access your User’s Guide: • Click Start A940 Programs Dell Printers → → View User’s Guide. → Dell AIO Printer →...
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Safety information • • • viii Use only the power supply provided with this product or the manufacturer’s authorized replacement power supply. Connect the power cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person.
Understanding the printer software Accessing the Dell All-In-One Center Accessing Print Properties Using the Dell Photo Editor Using the Dell Printer Solution Center Understanding the paper type sensor 2 Using your printer Loading paper Placing your document on the scanner glass Printing .
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Copying ......Copying photos Scanning ......Scanning photos Editing scanned images Using special scan features...
S E C T I O N 1 L e a r n i n g a b o u t y o u r p r i n t e r Setting up your printer Understanding the operator panel Understanding the printer software Understanding the paper type sensor...
You can use the Dell ™AIO Printer A940 to do a variety of things. A couple of important things to note: • You do not need to attach your printer to a computer to make copies. • You do need to attach your printer to a computer to send faxes.
Understanding the operator panel The operator panel buttons help you scan, copy, fax, and customize documents. The light indicates whether the printer is on, and the display features the printer status, messages, and menus. You can press and hold some buttons to scroll through a list of options on the display.
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Lear ning about your printe r Press: Number of Copies Specify the number (1–99) of copies to make. Reduce/Enlarge Reduce or enlarge your original document by percentage, to Fit to Page, or to poster size. Copy Quality Select a copy quality: Quick, Normal, Better, or Best. Black Make a black and white copy using the current copy settings.
REPEAT IMAGE Adjust the color intensity of the copy. COLOR Specify the size of the document on the scanner glass. ORIGINAL SIZE NOTE: Leave this on Auto Detect (the default) unless the size of the document output you are printing is not satisfactory.
From this menu: POWER SAVE CLEAR SETTINGS SET DEFAULTS LANGUAGE Photo Options menus NOTE: The option currently selected has an The Photo Options menu helps you to customize photos. asterisk (*) beside it on the display. Press Photo Options, and then + repeatedly to scroll through the available reprint sizes.
Understanding the printer software The printer software includes the: • Dell All-In-One Center—helps you perform various scan and copy operations and manage your saved images. • Print Properties—helps you adjust printing settings. • Dell Photo Editor—helps you edit your photos.
Accessing Print Properties You can change your printer settings in Print Properties. To open Print Properties: With your document open, click File The Print dialog box appears. In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). The Print Properties screen appears.
Using the Dell Photo Editor The Dell Photo Editor lets you adjust photo attributes (brightness, contrast, and orientation) of scanned images. There are two ways to open the Dell Photo Editor: • Click Start Programs → → A940 Dell Photo Editor.
Using the Dell Printer Solution Center The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current printer status. To open the Dell Printer Solution Center, click Start Printers The following table describes the Dell Printer Solution Center tabs.
NOTE: Some links will not work while a job is in progress. Contact Information • View information about ordering ink or supplies. • View information about contacting Dell Customer Support. • View a list of phone numbers. • Visit the Dell Web site.
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To choose the paper size: The paper type sensor is on unless you turn it off. If you want to turn it off for the current print job: To permanently turn it off: NOTE: To temporarily override the paper type sensor for a particular print job, specify a paper type in the GUI (graphical...
S E C T I O N 2 U s i n g y o u r p r i n t e r Loading paper Placing your document on the scanner glass Printing Copying Scanning Editing scanned images Faxing...
Loading paper To load other paper types, follow the guidelines on page 15. To load most types of paper: NOTE: Do not force paper into the printer. Using your printer Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support.
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You can load up to: Make sure: 100 sheets of plain paper The paper is designed for use with inkjet printers. • The envelopes are loaded vertically against the right 10 envelopes side of the paper support. • The stamp location is in the upper left corner. •...
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Before you begin copying, scanning, printing, or sending faxes, refer to the information below about how much paper the printer exit tray can hold. The printer paper exit tray can hold: • 50 sheets of paper • 10 sheets of labels •...
Placing your document on the scanner glass Open the top cover. Place the item you want to copy face down on the scanner glass. Close the scanner lid to avoid dark edges. NOTE: Make sure the upper left corner of the...
Settings Printers. → → Select the printer Dell AIO Printer A940 icon. Click File Sharing. Click the Shared as check box, and then type a name in the Shared Name text box. Click Additional Drivers and select the operating systems of all network clients printing to this computer.
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To check that the printer was successfully shared. • Make sure the printer object in the Printers folder shows it is shared. For example, in Windows 2000, a hand is shown underneath the printer icon. • Browse Network Neighborhood. Find the host name of the server and look for the shared name you assigned the printer.
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Press + until the paper size on the display matches the paper size you have loaded. Press Select. Using the printer software Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears. From the Creative Tasks section, click Repeat an image several times on one page.
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Open the top cover. Place your document or item on the scanner glass. For help, see page 17. Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears. From the Creative Tasks section, click Print an image as a multi-page poster.
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Click Start Programs Dell Printers → → A940 Dell Printer Solution Center. → Click the How To tab. From the Projects drop down dialog box, select Banners. Click View and follow the instructions to print your banner. Dell AIO Printer...
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Using the operator panel Open the top cover. Place the item you want to print face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow at the bottom right of the scanner.
Place your photo on the scanner glass. For help, see page 17. Open the Dell All-In-One Center. For help, see page 7. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print.
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The printer begins copying using the selected copy settings. Using the printer software Make sure your computer and your printer are on. Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears. From the Copy… section, select Color Document.
Place your photo on the scanner glass. For help, see page 17. Open the Dell All-In-One Center. For help, see page 7. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print.
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Normal Quality. Scan a photograph and e-mail it to a friend Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears. From the Creative Tasks section, click E-mail an image to a friend.
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Using your printer Open the top cover. Place the item you want to edit face down on the scanner glass. Make sure the upper left corner of the front of the item aligns with the arrow at the bottom right of the scanner.
Editing scanned images With most graphics programs, you can customize your image. From the Dell All-In-One Center, scan your image to the image editor of your choice. Edit the image using the tools available in your program. You may be able to: •...
Faxing In order to send and receive faxes with your printer: • • • NOTE: A data/fax modem is not built into your printer. • NOTE: DSL (digital subscriber line), ISDN (integrated services digital network) and cable modems are modems and are supported.
“Configuring BVRP fax software.” Click on the desktop. The All Programs window closes. Insert the Dell Personal All-In-One Printer A940 Drivers and Utilities CD. An installation window appears. Click Cancel, click the Start button, and then click My Computer.
BVRP fax software launches. Follow the instructions on your computer screen to send your fax. Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO Printer A940. Click Dell All-In-One Center. Click See More Scan Settings.
Click Yes until all pages you want to fax are scanned. Click No. Follow the instructions on your computer screen to send your fax. Receiving faxes with BVRP Click the Start button. Click All Programs. Click Classic PhoneTools or FaxTools. BVRP fax software launches.
Click to select Print it on and use the drop-down menu to the right of this field to select Dell AIO Printer A940 if you want to print all received faxes. To create an archive copy of each fax, click to select Store a copy in a folder and use the Browse button to select the desired archive location.
Click Dell All-In-One Center. Click See More Scan Settings. Click Display Advanced Scan Settings. Click to select Scan multiple items before output, and click OK. Select Fax from the Send scanned image to drop-down menu. Place the document you want to fax face down under the lid of the printer.
Fax troubleshooting If you are having trouble sending or receiving a fax, ensure that: • • • • Using your printer Your computer is equipped with a working data/fax modem. An active phone line is connected to the line-in connector of your data/fax modem.
Ordering supplies To order printer supplies or to locate a dealer near you, contact the Dell Web site at www.dell.com/supplies or www.dell.euro.com/supplies. M a i nt e n a nc e Item: Part number: Black cartridge 7Y743 Color cartridge 7Y745...
Replacing the ink cartridges The Dell AIO Printer A940 uses the following cartridges: Item: Black cartridge Color cartridge Make sure the All-In-One is on. Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the loading position unless the All-In-One is busy.
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NOTICE: Do NOT touch the gold contact area on the cartridges. Insert the new cartridges, and then snap the lids closed. Lift the printer (scanner unit) and push the scanner support back while lowering the printer (scanner unit) until it is closed.
Aligning the ink cartridges There are two instances when you will align your ink cartridges: after installing cartridges and to improve print quality. After installing cartridges After you install new ink cartridges, a message displays on the operator panel. Make sure plain paper is loaded in the paper support. Press Select to print an alignment page.
• • • • • You can use the operator panel or the Dell Printer Solution Center to clean the nozzles. Using the operator panel A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles. M a i nt e n a nc e Characters are not printing completely.
You removed the stickers and tape from the bottom of the ink cartridges. For help, see page 40. The paper is loaded correctly. You installed both of the ink cartridges. The Dell AIO Printer A940 will only work if you have both cartridges installed. For help installing the cartridges, see page 39.
Check your printer status to make sure your document is not being held or paused. To check printer status: Click Start Settings → Double-click the Dell A940 icon, and then click Printer. Make sure no check mark appears next to Pause Printing. • Print a test page: Click Start Programs →...
On the operator panel, press Options until Lighter/Darker displays. Press + to darken your document or - to lighten it. Press Select. Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears. In the Copy section, click See More Copy Settings.
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If you are scanning or copying from a printed source, and your copy has a checkerboard pattern on it, follow these directions: For scanning: Open the Dell All-In-One Center. For help, see page 7. The All-In-One Main Page appears on your computer screen. From the Scan section, click See More Scan Settings.
Copied objects appear in a different location on the page – Fit to page function is not working properly – Auto detect is set but not working properly Message: Paper Jam Cover Open Ink Low Paper Out Unlock Scanner Cartridge Error Other messages Go to page:...
Press Power to turn the printer back on. If you cannot reach the paper because it is too far into the printer: Lift the printer (scanner unit), and then pull the paper out. Lower the printer (scanner unit) to close it.
Click OK. • Click the ? to get information about ordering supplies. • Order a new cartridge or locate a dealer near you from the Dell Web site at support.dell.com. For help: – Installing a new cartridge, see page 39.
Use both hands to lift the printer (scanner unit) until the scanner support holds it open. To the left and beside the scanner support is the scanner lock. For help, see page iv. Pull the scanner lock toward you to unlock the scanner.
Press Power to turn the printer off. Use both hands to lift the printer (scanner unit) until the scanner support holds it open. Turn the printer on. The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Lower the printer (scanner unit) until it is completely closed. If the error message displays again, replace the black cartridge with a new black cartridge. If the error message does not display, repeat steps 1–3 and then go to step Reinstall the color cartridge and remove the black ink cartridge.
Insert the Dell AIO Printer A940 CD. If the CD does not start, click Install. Follow the instructions on your computer screen to install the software. Refer to the Dell Printer Solution Center software for more troubleshooting information: Click Start...
S E C T I O N 5 R e g u l a t o r y N o t i c e s...
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Federal Communications Commission (FCC) compliance information statement The Dell AIO Printer A940 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
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European Community (EC) directives conformity A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Dell International, S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
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This feature will cut the energy used by up to 50 percent. Dell is proud to be a participant in this program. As an ENERGY STAR Partner, Dell International, Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
S E C T I O N 6 A p p e n d i x Contacting Dell Limited Warranties and Return Policy Dell Computer Corporation Ink and Toner Cartridges Limited Warranties Dell Software License Agreement...
NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
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City Code: 51 Customer Care Fax Sales British Virgin Islands General Support Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
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Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
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Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
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Country (City) International Access Code Country Code City Code Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/gr/en/emaildell/ Country Code: 30 Technical Support Gold Technical Support Switchboard Sales Grenada General Support Guyana General Support India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com...
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Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
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Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...
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Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
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Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care...
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International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
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Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)
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Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
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What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.
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We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
"Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
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The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
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What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available. Individual Home Consumers; Home Office and Small...
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What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid.
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This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller. Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA Dell Computadores do Brasil Ltda (CNPJ No.
Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.
001-877-533-6230; in Puerto Rico, call 1-877-839-5123. In cases in which either the production of the cartridge has been discontinued or the cartridge is not available, Dell reserves the right, at its sole discretion, to choose between replacing it by a similar product or reimbursing you for the purchase cost.
Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.
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Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell.
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This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you.
37 ordering, 38 part numbers, 39 removing, 40 replacing, 37, 39 cleaning ink cartridge nozzles using operator panel, 42 using the Dell Printer Solution Center, 42 cleaning, ink cartridge nozzles, 42 color copy, 4 color ink cartridge part number, 39...