Page 1 NEC Express5800 Series N8800-103F, EXP320HR NEC Express5800/320Fc-MR User's Guide...
Page 3 N8800-103F, EXP320HR NEC Express5800/320Fc-MR User's Guide 1st Edition 7-2007 856-126614-901- A...
Page 4 The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.
Page 5 Keep this User's Guide handy for quick reference when necessary. SAFETY INDICATIONS To use NEC Express5800 series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers, and actions taken to prevent them;...
Page 6 SYMBOLS USED IN THIS USER'S GUIDE AND WARNING LABELS Attention Indicates a risk of an electric shock. Indicates a risk of a personal injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke. Indicates a general precaution or warning that is not defined herein.
Page 7 Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions.
Page 8 NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Page 9 Trademarks and Patents NEC EXPRESSBUILDER and NEC ESMPRO are trademarks of NEC Corporation. Microsoft, and Windows are registered trademarks of Microsoft Corporation in the United States and other countries. All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners.
Page 10 (5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.
Page 11 “high performance,” “scalability,” and “general versatility” provided by NEC Express5800 series. In the event of trouble, its dual configuration will allow the system to instantaneously isolate the failed parts to assure non-stop running; operation will be moved smoothly from one module to the other, minimizing damage to it.
Page 12: About This User's Guide
This chapter describes how to make settings of built-in basic input/output system. It also describes factory-shipped parameters. Chapter 5 Installing and Using Utilities This chapter describes features and operating procedures of a standard utility “NEC EXPRESSBUILDER.” It also describes procedures to install and operate various software programs contained in its CD-ROM.
Page 13 Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is attached to your operating system.
Page 14: Table Of Contents
Disk Operations Using the RDR (Rapid Disk Resync) Function ..........3-2 Replacing Failed Hard Disk Drives..................3-20 CHANGE DRIVE LETTER...................... 3-23 DUAL LAN CONFIGURATION ....................3-24 Overview ..........................3-24 Rules of Dual Configuration on NEC Express5800/ft series..........3-25 Configuring Dual LAN......................3-26...
Page 15 CHECK THE DUPLICATING OPERATION OF MODULES ..........3-33 Evaluate Startup and Stop of PCI Modules ................3-33 Evaluate Start and Stop of CPU Modules................3-37 NEC Express5800/ft series SERVICE PROGRAM CONFIGURATION ........3-39 Chapter 4 System Configuration.................. 4-1 SYSTEM BIOS ~ SETUP ~ ......................4-2 Starting SETUP Utility......................4-3...
Page 16 OFF-LINE MAINTENANCE UTILITY................... 6-10 Starting the Off-line Maintenance Utility ................6-10 Features of Off-line Maintenance Utility................6-10 RELOCATING/STORING THE NEC Express5800/ft series............ 6-12 Chapter 7 Troubleshooting ................... 7-1 TO LOCATE THE ERRORS....................... 7-2 Error Messages by LED Indication ..................7-3 POST Error Messages ......................
Page 17 Removing PCI Board ......................8-35 Replacing PCI Board......................8-36 Setup of Optional PCI Board....................8-37 Appendix A Specifications....................A-1 Appendix B I/O Port Addresses..................B-1...
Page 18 (This page is intentionally left blank.)
Page 19: Chapter 1 Precautions For Use
Chapter 1 Precautions for Use This chapter includes information necessary for proper and safe operation of the server.
Page 20: Warning Labels
1-2 Precautions for Use WARNING LABELS Warning labels are placed in certain parts of the system so that the user stays alert to possible risks (Do not remove or damage these labels). If some label is missing, about to peel off, or illegible, contact your sales agent.
Page 21: Precautions For Safety
NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.
Page 22: Use Of Power Supply And Power Cord
1-4 Precautions for Use Use of Power Supply and Power Cord WARNING Do not handle a power plug with a wet hand. Do not plug/unplug a power cord with a wet hand. There is a risk of an electric hock. Do not connect the ground wire to a gas pipe.
Page 23: Installation, Relocation, Storage And Connection
Precautions for Use 1-5 Installation, Relocation, Storage and Connection WARNING Disconnect the power cord(s) before installing or removing the equipment. Be sure to power off the equipment and unplug its power cords from the wall outlet before installation/relocation. All voltage is removed only when the power cords are unplugged.
Page 24 Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use a wrong cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.
Page 25: Cleaning And Handling Of Internal Devices
Precautions for Use 1-7 Cleaning and Handling of Internal Devices WARNING Do not disassemble, repair, or alter the server. Unless described herein, never attempt to disassemble, repair, or alter the equipment. There is a risk of an electric shock or fire as well as malfunction. Do not look into the DVD-ROM drive.
Page 26: During Operation
1-8 Precautions for Use CAUTION Protect the unused connectors with the protective cap. The unused power cord connectors are covered with the protective cap to prevent short circuits and electrical hazards. When removing the power cord connector from the internal devices, attach the protective cap to the connector. Failure to follow this warning may cause a fire or an electric shock.
Page 27: Rack-Mount Model
Precautions for Use 1-9 Rack-mount Model CAUTION Do not install the equipment on a nonconforming rack. Install the equipment on a 19-inch rack conforming to the EIA standard. Do not use the equipment without a rack or install it on a nonconforming rack. The equipment may not function properly, and there is a risk of damage to physical assets or injuries.
Page 28: For Proper Operation
Before turning off the power or ejecting a disk, make sure that the access LED is off. When you have just turned off the power, wait at least 30 seconds before turning it on again. Once you have turned on the server, do not turn it off until the "NEC" logo appears on the screen.
Page 29 It is recommended to use NEC's genuine option products. Some competitors’ products are compatible with this server. However, servicing for trouble or damage resulting from such a...
Page 30: Disposal Of Equipment And Consumables
1-12 Precautions for Use DISPOSAL OF EQUIPMENT AND CONSUMABLES When you dispose of the main unit, hard disk drives, floppy disks, CD-ROMs, optional boards, etc., you need to observe your local disposal rules. Dispose the attached power cable along with the equipment to avoid being used with other equipment. For details, ask your municipal office.
Page 31: If System Trouble Is Suspected
If the period is not specified, the repair parts are kept for 5 years after discontinuance of the product. ABOUT OUR WEB SERVICE Information on NEC Express5800/ft series including modification modules is also available on our web site, NEC Express5800 Web Site Asia Pacific, at...
Page 32 1-14 Precautions for Use Advice for Your Health Prolonged use of a computer may affect your health. Keep in mind the following to reduce stresses on your body: Sit in a good posture Sit on your chair with your back straight. If the desk height is appropriate, you will slightly look down at the screen and your forearms will be parallel to the floor.
Page 33 Chapter 2 General Description This chapter describes what you need to know to use the NEC Express5800/ft series. Refer to this chapter when you want to know about certain components and how to operate them.
Page 34 2-2 General Description STANDARD FEATURES The NEC Express5800/ft series is the server that has hardware for two servers. High performance ® Quad-Core Intel Xeon Processor 2.66GHz High-speed Ethernet interface (1000Mbps/100Mbps/10Mbps supported) High-speed disk access (SAS (Serial Attached SCSI)) Expandability Three slots (low profile (133MHz) x 1, full...
Page 35: Chapter 2 General Description
NEC Express5800/ft series detects status changes, errors and other events and notifies the Windows Event Log of these events. If you use an alarm notification tool, you can configure NEC Express5800/ft series to notify you when certain events occur.
Page 36 NEC Express5800/ft series automatically maintains data as the current data. Automatic detection and notification of faults NEC Express5800/ft series detects and sorts out all events such as general status changes and faults, and notifies Windows Event Log of these events.
Page 37 IDs, they are easy to distinguish. In-service repairing You can repair or replace a failed module even if NEC Express5800/ft series is operating. Partition structure On this product, the first logical drive will be in the following state when the setup by...
Page 38: How The Operating System Sees The Cpu Modules
2-6 General Description HOW THE OPERATING SYSTEM SEES THE CPU MODULES On NEC Express5800/ft series, the CPU modules are redundantly configured and all processors installed on this server are shown. How CPU modules appear on Device Manager As shown below, logical CPUs are displayed as many as there are. For multi-processor, the number of displayed CPUs is the number of physical processors on one CPU/IO module multiplied by the number of cores per processor.
Page 39: How Cpu Modules Appear On Task Manager
General Description 2-7 How CPU modules appear on Task Manager As with Device Manager, logical CPUs are displayed as many as there are. System with two CPUs (Dual-Core) System with one CPU (Dual-Core)
Page 40: Names And Functions Of Components
2-8 General Description NAMES AND FUNCTIONS OF COMPONENTS Names and functions of components are shown below: (1) LEDs For more information see the description on the front view (page 2-9). (2) Front bezel The cover to protect devices in the front.
Page 41: Front View
General Description 2-9 Front View (7)-3 (11) (7)-2 (10)-1 (10)-2 (7)-1 With the front bezel removed...
Page 42 2-10 General Description (1) CPU/IO module 0 This is a module with a set of CPU (processor), memory (DIMM), PCI board, cooling fan unit, and hard disk drive. (2) POWER switch This switch is used to power on/off the server. The in-built LED illuminates for the primary CPU/IO module, showing that it is primary.
Page 43: Rear View
General Description 2-11 Rear View...
Page 44 2-12 General Description (1) CPU/IO module 0 This is a module with a set of CPU (processor), memory (DIMM), PCI board, and cooling fan unit. (2)-1, 2, 3 PCI-X slots 1, 2, 3 (2)-1 is the slot on which the low profile type PCI board is mounted (64 bit 133MHz 3.3V PCI-X).
Page 45 General Description 2-13 (11)-1 CPU/IO module status LED 1 (amber) This LED indicates the status of the CPU/IO module. When the module is successfully running, the LED is powered off. If a module has a problem, the LED illuminates in amber. (11)-2 CPU/IO module status LED 2 (green) This LED indicates the status of the CPU/IO module.
Page 46: Dvd-Rom Drive
2-14 General Description DVD-ROM drive Status LED An LED that stays on while the loaded CD-ROM is accessed. Tray eject button A button for ejecting the tray. Manual release hole When the eject button does not work, insert a metal pin into this hole to forcefully eject the tray.
Page 47: Cpu/Io Module
General Description 2-15 CPU/IO Module CPU/IO module...
Page 48: Mother Board
2-16 General Description Mother Board CPU/IO module mother board (1) Lithium battery (2) DIMM slot ((2)-1 from the bottom) (2)-1 DIMM CH0 Slot 0 (2)-2 DIMM CH0 Slot 1 (2)-3 DIMM CH0 Slot 2 (2)-4 DIMM CH1 Slot 0 (2)-5 DIMM CH1 Slot 1 (2)-6 DIMM CH1 Slot 2 (3) Processor 0 socket (CPU0) (4) Processor 1 socket (CPU1)
Page 49: Leds
General Description 2-17 LEDs POWER LED The POWER switch of the CPU/IO module has an in-built LED. If the AC power is supplied, the LED of the primary POWER switch illuminates (only the primary POWER switch functions). Also, the CPU/IO module has the POWER LED to show the status of the module power status. CPU/IO Module POWER LED LED indication Description...
Page 50 2-18 General Description PCI Slot status LED 1, 2 There are two kinds of LEDs that indicate the PCI slot status on the back of the CPU/IO module. The PCI slot status is indicated by the display combination of the two LEDs. Status Status LED2 Description...
Page 51: Hard Disk Drive Led
General Description 2-19 Hard Disk Drive LED Hard Disk LED Description Action Not on The disk is in the idle state. Green Accessing the disk Amber Disk failure Contact a maintenance service company. Blinking in amber The mirror of the disk is Perform mirroring.
Page 52 2-20 General Description Access LED on the DVD-ROM drive This LED illuminates when the installed CD-ROM is being accessed. LAN Connector LED • LINK/ACT LED The LINK/ACT LED shows the status of a standard network port. It is green if power is supplied to the main unit and hub, and they are connected correctly (“LINK”).
Page 53: Basic Operation
General Description 2-21 BASIC OPERATION This section describes basic operation procedures of NEC Express5800/ft series. Installing/removing the front bezel When you power on/off the server, handle the DVD-ROM drive, or remove/install a hard disk drive or CPU/IO module, remove the front bezel.
Page 54: Power On
2-22 General Description Power ON To power on NEC Express5800/ft series, press the POWER switch (the one whose in-built LED is illuminating). Follow the steps below to turn on the power. Power on the display unit and other peripheral devices connected to the server.
Page 55: Power Off
General Description 2-23 Power OFF Follow the steps below to turn off the power. If NEC Express5800/ft series is plugged to a UPS, see manuals included with the UPS or the application that controls the UPS. Perform a normal shutdown from Windows Server 2003.
Page 56: Flow Of Post
2-24 General Description Flow of POST This section walks you through how POST is performed. When you power on the system, one selected CPU/IO module will start up. POST will be performed on this selected CPU/IO module. Memory check starts. A message appears at the upper left of the screen to show that the basic and expanded memories are being counted.
Page 57: Behavior At Occurrence Of Error
General Description 2-25 You can enter a password up to three times. If you enter an incorrect password three times, the startup will be unsuccessful. In this case, turn off the power and then turn it on again after waiting 30 seconds to boot the server. IMPORTANT: Do not set a password before installing the OS.
Page 58 2-26 General Description VGA (display) USB device (keyboard, mouse, floppy disk drive) TIPS: As for DVD-ROM drive, the DVD-ROM drive of both CPU/IO modules 0 and 1 can be accessed. If one CPU/IO module is disconnected because of the failure, only the DVD-ROM of the other module can be accessed IMPORTANT: If the optional floppy disk drive is connected, the drive letter may change from...
Page 59: Floppy Disk Drive (Option)
To format a floppy disk, see your OS manual. If you power on or restart NEC Express5800/ft series with a floppy disk left in the drive, the server will access the floppy disk to start the system. Unless a system exits on the FD, the server will be unable to start.
Page 60 Data loss could also be caused by faulty operation and computer trouble. To avoid such possible data loss, it is recommendable to back up important data regularly. (Be sure to make back-up copies of the floppy disks that are included with NEC Express5800/ft series.)
Page 61: Dvd-Rom Drive
General Description 2-29 DVD-ROM drive NEC Express5800/ft series has a DVD-ROM drive on the front panel. It is a device used to read data from an optical disk (compact disc read-only memory). Compared to a floppy disk, an optical disk allows for larger volume and fast data readout.
Page 62 2-30 General Description To remove the optical disk, press the tray-eject button as you did in setting the optical disk. When the access LED illuminates in orange, it indicates the optical disk is being accessed. Make sure the access LED is not illuminating in orange before you press the tray-eject button.
Page 63: Handling Optical Disks
General Description 2-31 Handling optical disks Observe the following when you use an optical disk on NEC Express5800/ft series: As for a disk such as a noncompliant “copy-protected CD,” we shall not guarantee that you can use a CD player to play it with this server.
Page 64 2-32 General Description (This page is intentionally left blank.)
Page 65: Chapter 3 Windows Setup And Operation
Chapter 3 Windows Setup and Operation This chapter describes setup procedures to make NEC Express5800/ft series ready for use. CPU/IO module has a processor function part and IO function part. In utilities in this chapter, the processor function part is referred to as CPU module and IO function part PCI module.
Page 66: Disk Operations
This section explains the disk operation by the RDR (Rapid Disk Resync) function. NEC Express5800/ft series duplicates disks to secure data by using “Rapid Disk Resync (RDR) function”. This section describes operations such as configuration of dual settings to disks and replacement of disks.
Page 67 [Cautions for using the RDR function] RDR can be set only to the disks inserted into the built-in slots of NEC Express5800/ft series. Be sure to specify RDR to all disks inserted to the built-in slots and make duplex settings.
Page 68 3-4 Windows Setup and Operation Screen [Left pane] The tree shows disks inserted to the built-in slots and virtual disks (RDR Virtual Disks) created by RDR. Right-click a disk on the tree to display the menu for setting RDR. By looking at the tree, you can know which disk corresponds to which disk of the Windows’...
Page 69 Windows Setup and Operation 3-5 Insert a new disk to a built-in slot. (In this example, a disk is inserted to the Slot 2 of the PCI module 0.) From [Start], select [Control Panel] then [Administrative Tools] and start [Computer Management].
Page 70 3-6 Windows Setup and Operation pause for a few minutes. There is no error, so wait until the process is completed.
Page 71 Windows Setup and Operation 3-7 IMPORTANT: If RDR is specified to a disk which contains the system partition or partition which cannot be unmounted, the following pop-up message appears. If you click [Yes], the system is restarted in two minutes automatically. Go on to 5. when the system is restarted. Insert a disk to set duplex configuration into the corresponding slot.
Page 72 3-8 Windows Setup and Operation On the left tree of RDR Utility, right-click a disk to set RDR and click [Add physical Disk To RDR Virtual Disk]. Confirm that synchronizing disks are started and the DISK ACCESS LEDs and the display of RDR utility change as shown below: Synchronizing DISK ACCESS...
Page 73 Windows Setup and Operation 3-9 IMPORTANT: The time required for synchronization varies depending on the partition size on the disk. For 18GB partition, it takes about 16 minutes. If there is no partition, synchronization may complete in a short period of time and the disk may become synchronized after RDR is set.
Page 74 3-10 Windows Setup and Operation IMPORTANT: When a new partition is created on the disk where RDR is set, the created partition area is synchronized automatically. When the disk where RDR is set is converted to a dynamic disk, the area which has not been synchronized (the area where no partition exists) will be synchronized.
Page 75 Windows Setup and Operation 3-11 Removing duplex configuration of RDR disks This section describes how to remove duplex configuration from the disk with RDR setting. In the example below, the duplication setting of the disks in the Slot 2 of the PCI modules 0 and 1 is removed.
Page 76 3-12 Windows Setup and Operation Confirm that RDR of the disk is cancelled. Cancel the disk of the corresponding slot in the same manner.
Page 77 Windows Setup and Operation 3-13...
Page 78 3-14 Windows Setup and Operation IMPORTANT: A partition on the disk where the RDR setting is removed is not assigned a drive letter. To use the partition, assign a drive letter using [Disk Management]. If the disk contains a partition which cannot be unmounted, the OS needs to be restarted when canceling RDR.
Page 79 Windows Setup and Operation 3-15 Other functions of RDR Utility <Commands for physical disks> Remove Physical Disk From RDR Virtual Disk All data including RDR settings on a physical disk can be deleted. IMPORTANT: After executing the command, the physical disk becomes an empty basic disk without RDR settings.
Page 80 3-16 Windows Setup and Operation Resynchronize This Physical Disk From RDR Virtual Disk Disks whose synchronization by RDR is cancelled for reasons including a failure can be resynchronized. Start RDR Utility and right-click a target disk in the left pane and click [Resynchronize This Physical Disk From RDR Virtual Disk].
Page 81 Windows Setup and Operation 3-17 Set As Active RDR Plex A physical disk can be set as “Active RDR Plex” by a command. Active RDR Plex is the disk on which data reading process is performed when Load Balancing of RDR Virtual Disk is off.
Page 82 3-18 Windows Setup and Operation <Commands for RDR Virtual Disk> Verify RDR Virtual Disk Whether the synchronization by RDR is performed normally can be checked. Start RDR Utility and right-click [RDR Virtual Disk x] in the left pane and click [Verify RDR Virtual Disk].
Page 83 Windows Setup and Operation 3-19 click [Set RDR LUN Load Balancing]. When a dialog box appears, select On or Off (a default is On) and click [OK]. In the [Set RDR LUN Load Balancing] dialog box, click [OK].
Page 84: Replacing Failed Hard Disk Drives
3-20 Windows Setup and Operation Replacing Failed Hard Disk Drives The following describes how to locate and replace the failed hard disk. The failed hard disk should be replaced with the server powered on. How to Locate Failed Disks 1. From [Start], select [All Programs], [RDR] and click [RDR Utility] to start RDR Utility. 2.
Page 85 Windows Setup and Operation 3-21 IMPORTANT: For a disk to be inserted, use a new or physically formatted disk which has the same capacity as the disk of the corresponding slot (in this example, the disk in slot 2 of the PCI module 0) When a disk is inserted, a popup window asking for rebooting the system may be displayed, but there is no need to reboot it.
Page 86 3-22 Windows Setup and Operation disk may become synchronized after RDR is set. If the system is rebooted during synchronization, the process cannot be completed. Do not restart the system until the synchronization is completed. Synchronization completed DISK ACCESS RDR Utility Op State: State Status Source disk...
Page 87: Change Drive Letter
CHANGE DRIVE LETTER To add, change or delete drive letters, follow the steps below. Before making any changes, thoroughly read the NEC Express5800/ft series-specific precautions and general precautions for Windows. Select [Start] - [Control Panel] - [Administrative Tools] and open [Computer Management].
Page 88: Dual Lan Configuration
3-24 Windows Setup and Operation DUAL LAN CONFIGURATION The NEC Express5800/ft series builds a dual LAN configuration by using “Stratus emb-EB 2-Port Gigabit Adapter,” mounted as standard on the CPU/IO module and “Intel(R) PRO/1000 MT Server Adapter” and “Intel(R) PRO/1000 MF Server Adapter” inserted in the extended PCI slots, .
Page 89: Rules Of Dual Configuration On Nec Express5800/Ft Series
Windows Setup and Operation 3-25 Rules of Dual Configuration on NEC Express5800/ft series Be sure to make the setting of dual network configuration on the server. When building dual configuration, be sure to use at least one adapter of CPU/IO module 0 and of 1 individually.
Page 90: Configuring Dual Lan
This section describes how to configure dual LAN. Rules of The following explains how to configure dual LAN regarding to the example shown in “ Dual Configuration on NEC Express5800/ft series .” IMPORTANT: Log on as "Administrator" or a member of the group "Administrators."...
Page 91 Windows Setup and Operation 3-27 Select the [Teaming] tab on the properties dialog box. Select the [Team with other adapters], and then click the [New Team…] button. Enter the team name and click [Next].
Page 92 3-28 Windows Setup and Operation Select the adapters to include in the team and click [Next]. Select [Adapter Fault Tolerance] or [Adaptive Load Balancing] as a team mode (Usually select [Adapter Fault Tolerance]). Click [Next].
Page 93 Windows Setup and Operation 3-29 Click [Finish]. Start Command prompt to check the physical MAC address set on ipconfig/all. Select the Team Adapter you have set. Right-click on it and select [Properties] from the menu displayed to show the properties dialog box.
Page 94 3-30 Windows Setup and Operation Select the [Advanced] tab on the properties dialog box. Select [Locally Administered Address] from the [Settings] list box, and then enter the MAC address of a Team Adapter, which you have checked, in the [Value] text box. Click [OK].
Page 95: Removing Dual Lan
Windows Setup and Operation 3-31 Removing Dual LAN This section describes how to remove dual LAN. IMPORTANT: Log on as "Administrator" or a member of the group "Administrators.” Start [Device Manager]. Select the Team Adapter of which you want to remove dual LAN. Right-click on it, and then select [Properties] from the menu displayed to show the properties dialog box.
Page 96 3-32 Windows Setup and Operation Select the [Settings] tab in the properties dialog box and click the [Remove Team] button. The confirmation dialog box appears. Click [Yes] button.
Page 97: Check The Duplicating Operation Of Modules
Windows Setup and Operation 3-33 CHECK THE DUPLICATING OPERATION OF MODULES This section describes how to check if the system runs properly after system installation or CPU/IO module has a processor function part and IO function part. Each part reinstallation. is monitored and managed by the module.
Page 98 3-34 Windows Setup and Operation Stop the operation of a PCI module using the ft server utility. Select [Start] - [All Programs] - [NEC ESMPRO Agent] - [ft server utility] to start the ft server utility. Then, from the ft server utility, select [PCI Module] and then the primary PCI module (*) from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].
Page 99 Windows Setup and Operation 3-35 Restart the PCI module. From the ft server utility, click [Up] of [Bring Up/Bring Down] to the PCI module which was stopped in the step 3, and the PCI module will be started. Once the PCI module is started, PCI module diagnosis, mirror volume duplication and PCI module duplication are performed.
Page 100 3-36 Windows Setup and Operation After the completion of disk duplication and when the PCI modules are duplicated Secondary Primary CPU/IO module status LED1 CPU/IO module status LED2 Green Green DISK ACCESS LED Green blinking Green blinking...
Page 101: Evaluate Start And Stop Of Cpu Modules
Use the ft server utility to stop the operation of a CPU module to remove. From [Start], select [All Programs], [NEC ESMPRO Agent] then [ft server utility] to start the ft server utility. Then, from the ft server utility, select [CPU Module] then the CPU module to stop (*) from the [FTSever] tree on the left pane, and click [Down] of [Bring Up/Bring Down].
Page 102 3-38 Windows Setup and Operation When you stop the operation of a CPU module, the indications of the status LEDs change as follows. Below denotes that the only one CPU module is operating. [Indications of status LEDs] CPU module 1 CPU module 2 (Stopped)* (Operating)
Page 103: Nec Express5800/Ft Series Service Program Configuration
ESMCommonService ESRAS Utility Service ESMLANService ESMPS The above programs are necessary for the NEC Express5800/ft series operation. Do not stop these services. When minimizing the number of operating service programs temporarily is required, the following service programs may be stopped:...
Page 104 3-40 Windows Setup and Operation (This page is intentionally left blank.)
Page 105: Chapter 4 System Configuration
Chapter 4 System Configuration This chapter describes Basic Input Output System (BIOS) configuration. When you install the NEC Express5800/ft series for the first time or install/remove optional devices, thoroughly read this chapter for better understanding and correct setups.
Page 106: System Bios ~ Setup
4-2 System Configuration SYSTEM BIOS ~ SETUP ~ The SETUP utility is provided to make basic hardware configuration for the server. This utility is pre-installed in the flash memory of the server and ready to run. The server is configured with the correct parameters using the SETUP utility and shipped in the best conditions.
Page 107: Starting Setup Utility
System Configuration 4-3 Starting SETUP Utility Powering on the server starts POST (Power On Self-Test) and displays its check results. If the NEC logo is displayed, press Esc. After a few seconds, either of the following messages appears at bottom left on the screen depending on your system configuration.
Page 108: Description Of On-Screen Items And Key Usage
4-4 System Configuration Description of On-Screen Items and Key Usage Use the following keyboard keys to work with the SETUP utility. (Key functions are also listed at the bottom of the screen.) Online help window Shows the current menu. Options to be configured Denotes there are submenus...
Page 109: System Configuration
System Configuration 4-5 previous screen. Shows the following: Setup Confirmation Load default configuration now? [Yes] [No] If you select “Yes” and then press the key, all items in the Enter setup are set to default values. If you select “No” and then press either the key, the status before pressing the Enter...
Page 110: Configuration Examples
4-6 System Configuration Configuration Examples The following describes examples of configuration required to use software-link features or for system operations. To link power supply with the UPS To power on the server when power is supplied from the UPS Select [Server] - [AC-LINK] - [Power On]. To keep the server off-powered even when power is supplied from the UPS if the POWER switch was used to power off Select [Server] - [AC-LINK] - [Last State].
Page 111 To display POST check results Select [Advanced] - [Boot-time Diagnostic Screen] - [Enabled]. You can also press Esc while the NEC log is on the screen to display POST check results. To control from the HW console Remote operation via Serial Select [Server] - [Console Redirection], and make necessary settings.
Page 112: Menu And Parameter Descriptions
4-8 System Configuration Menu and Parameter Descriptions The SETUP utility has the following six major menus: Main Advanced Security Server Boot Exit To configure detailed settings of functions, select a submenu from the above menus. Below describes configurable functions and parameters and the factory settings displayed in the screen for each menu.
Page 113 System Configuration 4-9 Available options in the Main and descriptions are listed below. Option Parameter Description System Time HH:MM:SS Specify the system time. System Date MM/DD/YYYY Specify the system date. CPU Speed XXXX MHz Displays the processor clock frequency. Physical CPUs Displays the number of processor installed.
Page 114 Description Boot-time Specify whether to display the Power On Self-Test (POST) [Disabled] Diagnostic Screen screen at start-up. If "Disabled" is selected, the NEC logo Enabled appears while POST is in progress. (To display POST check results, press Esc.) HPET [Disabled] Specify whether or not to enable High Precision Event Timer feature.
Page 115 System Configuration 4-11 Advanced Processor Configuration When you select “Advanced Processor Configuration” in the Advanced menu, the following screen appears. Refer to the table below for information on options. Option Parameter Description Execute Disable Bit Specify whether or not to enable Execute [Enabled] Disable Bit feature.
Page 116 4-12 System Configuration I/O Device Configuration When you select “I/O Device Configuration” in the Advanced menu, the following screen appears. If you select a menu with the “►” mark and press Enter, its submenu appears. Refer to the table below for information on options. Option Parameter Description...
Page 117 System Configuration 4-13 Keyboard Features Display only. NumLock Specify whether or not to enable NumLock at AUTO system startup. [Off] ]: factory-set...
Page 118 4-14 System Configuration Option ROM Configuration When you select “Option ROM Configuration” in the Advanced menu, the following screen appears. Refer to the table below for information on options. Option Parameter Description PCI Slot 1 (upper) Option ROM Enabled If “Enabled” is selected, the extended ROM of [Disabled] the PCI card installed on PCI Slot 3 is initialized.
Page 119 System Configuration 4-15 Embedded PXE#1 Option ROM [Enabled] If “Enabled” is selected, the extended ROM of Disabled LAN #1 that is embedded in the motherboard will be initialized. Embedded PXE#2 Option ROM [Enabled] If “Enabled” is selected, the extended ROM of Disabled LAN #2 that is embedded in the motherboard will be initialized.
Page 120 4-16 System Configuration Security Move the cursor onto "Security" to display the Security menu.
Page 121 System Configuration 4-17 Select "Set Supervisor Password" or "Set User Password" and press Enter to display the following pop-up screen. The screen below shows when "Set Supervisor Password" is selected. Set a password on this pop-up screen. Enter a password of up to seven alphanumeric characters and symbols from the keyboard.
Page 122 4-18 System Configuration Option Parameter Description Password on [Disabled] Specify whether to request a password entry at boot boot-up. User password setup is required Enabled beforehand. ]: factory-set IMPORTANT: If you have logged in SETUP by using the Supervisor Password, you can check and change all settings.
Page 123 System Configuration 4-19 Server Move the cursor onto [Server] to display the Server menu. The following describes options you can configure in the Server menu and their functions. Select an option with the "►" mark and press Enter to display its submenu. Refer to the table below for information on options.
Page 124 4-20 System Configuration The table below lists how selections for "AC LINK" determine the power status of the server when the power supply to the server restarts. Parameter State before powered off Stay Off Last State Power On In service Out of service (DC power: Off) Forced shutdown * Pressing the POWER switch for over four seconds shuts down the power to the server.
Page 125 System Configuration 4-21 Option Parameter Description Chassis Serial Number  Displays the chassis information. BMC Device ID  Displays the BMC information. BMC Device Revision  Displays the BMC information. BMC Firmware Revision  Displays the BMC information. SDR Revision ...
Page 126 4-22 System Configuration See the table below for setup options on the screen. Option Parameter Description Com Port Address [Disabled] Select a serial port. Serial Port1 Serial Port2 Select a port rate used for the interface with a Baud Rate* 9600 hardware console to be connected.
Page 127 System Configuration 4-23 Event Log Configuration Select "Event log Configuration” on the Server menu and press Enter to display the following screen. See the table below for setup options on the screen. Option Parameter Description To clear event logs of the working module, press the Clear Online Event Logs [Press Enter] Enter key and select “Yes.”...
Page 128 Select whether or not to enable the function to monitor [Enabled] OS boot-up. If you are starting up from an OS with no NEC ESMPRO Agent installed, disable this option. If you use Disaster Recovery Option for ARCServe, select [Disabled].
Page 129 System Configuration 4-25 POST Pause Monitoring 60-[180]-1200 Set the time for POST monitoring during boot pause. Time-out (unit: second) ]: factory-set...
Page 130 You can change the boot device order using ↑ or ↓ and + or –. Move the cursor to select the device by ↑ or ↓, and then change the priority using + or –. IMPORTANT: Move the CD-ROM Drive above Hard Drive to start the NEC EXPRESSBUILDER.
Page 131 System Configuration 4-27 Exit Move the cursor onto "Exit" to display the Exit menu.
Page 132 4-28 System Configuration The following describes each option on the Exit menu: Exit Saving Changes Select this option to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility. Select “Exit Saving Changes” to display the screen below. Select "Yes" to save the current configuration data into the CMOS (non-volatile memory) and exit the SETUP utility.
Page 133 System Configuration 4-29 Exit Discarding Changes Select this option to exit the SETUP utility without saving the current configuration data into the CMOS (non-volatile memory). If you select “Yes” here, the “SETUP Warning” dialogue box appears. If you select “No” in the “SETUP Warning” dialogue box, you can exit SETUP without saving the changes you have made.
Page 134 4-30 System Configuration Load Setup Defaults Select this option if you want to reset all values in SETUP to default (factory-set values). When you select Load Setup Defaults, the dialogue box as shown below appears. If you select “Yes” in the dialogue box, default values are restored. If you select “No”, you will see the Exit menu screen.
Page 135 System Configuration 4-31 Discard Changes Select this option if you want to restore previous values before saving values in CMOS. When you select “Discard Changes”, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are discarded and previous settings are restored.
Page 136 4-32 System Configuration Save Changes Select this option if you want to save changes you have made in CMOS (non-volatile memory) without exiting SETUP. When you select the Save Changes, you will see the dialogue box as shown below. If you select “Yes” in the dialogue box, changes you have made are saved in CMOS (non-volatile memory).
Page 137: Sas Bios ~Adaptec Sas/Sata Configuration Utility
System Configuration 4-33 SAS BIOS ~Adaptec SAS/SATA Configuration Utility~ Adaptec SAS/SATA Configuration utility makes settings of the built-in SAS controller on a motherboard. You can start it up by simple key operation during POST execution without using any special startup disk. IMPORTANT: Because the server is installed with the latest version of the SCSISelect utility, your screen display may be different from the one described in this guide.
Page 138 4-34 System Configuration 3. Select a menu in the “Options”, and then press the Enter key. If you want to make settings of the adapter, select “SerialSelect Utility.” If you want to format or verify the hard disk drive connected to the adapter, select “Disk Utility.”...
Page 139 System Configuration 4-35 Parameter and description Adaptec SAS/SATA Configuration utility has two types of menu. • SerialSelect Utility • Disk Utilities You can set features that are more detailed by selecting a submenu from these menus. The following describes the features and parameters that can be set in each menu and factory settings displayed on the screen.
Page 140 4-36 System Configuration Controller Properties The following screen is displayed when “Controller Properties” is selected in the menu. See the following table for each item. Item Parameter Description PCI Slot Bus: ― Displays the storage device bus on the SAS Device:Function controller.
Page 141 System Configuration 4-37 Controller Configuration The following screen is displayed when “Controller Configuration” is selected in the menu. See the following table for each item. Item Parameter Description Runtime BIOS [Enabled] Controls the BIOS status at the POST. If [Enabled] is selected, the controller can be operated Disabled as a boot device by SAS controller BIOS.
Page 142 4-38 System Configuration Item Parameter Description CTRL-A Message [Enabled] If [Enabled] is selected, the message “Press <CTRL><A> for Adaptec SAS/SATA Configuration Display Disabled Utility!” is displayed in SAS controller BIOS during the POST. Even if this option is set to [Disabled], the utility can be started by pressing CTRL+ A after the BIOS title of SAS controllers is displayed.
Page 143 System Configuration 4-39 PHY Configuration The following screen is displayed when “PHY Configuration” is selected in the menu. See the following table for each item Item Parameter Description PHY Rate [Auto] Data transfer rate between SAS controller and devices. The initial value is set to [Auto].
Page 144 4-40 System Configuration The following screen is displayed after a while. Select an item using the UP and DOWN ARROW keys and press Enter. The following menu will appear.
Page 145 System Configuration 4-41 See the following table for each item. Item Parameter Description Low-level format is simulated by writing entire disk to Format Disk ― zero. TIPS: Low-level format is performed to the disk drive at factory. You do not need to perform low-level format again. IMPORTANT: All the data on the disk is deleted.
Page 146: Forced Shutdown And Clear
4-42 System Configuration FORCED SHUTDOWN AND CLEAR Read this section if your server does not operate as expected, or if you want to return all setup values to those made at shipment. Forced Shutdown Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work.
Page 147: Clear Cmos/Password
System Configuration 4-43 CLEAR CMOS/PASSWORD With the pre-installed SETUP utility, you can set desired passwords to protect data stored on the server from unauthorized user access. If you forget the password, you can clear them by following the procedure described in this section. You can also use the same procedure to clear the CMOS data in the server.
Page 148 How to Clear CMOS Power off the NEC Express5800/ft series and unplug the both power cords. Remove the both CPU/IO modules (0 and 1) from the NEC Express5800/ft series (see “Removing CPU/IO Module” on page 8-11). Make setting of jumper switch for clearing CMOS of CPU/IO module 0.
Page 149 System Configuration 4-45 By referring to “Removing CPU/IO Module” on page 8-11, remove the CPU/IO module 0 from the server. Restore the previous CMOS clear jumper switch settings. Remove the jumper pins (J20) 9-10 of the CPU/IO module 0 and install them on the jumper pins (J57) 2-3. By referring to “Installing CPU/IO Module”...
Page 150: How To Clear Passwords
HOW TO CLEAR PASSWORDS Power off NEC Express5800/ft series and unplug the both power cords. Remove the both CPU/IO modules (0 and 1) from the NEC Express5800/ft series (see “Removing CPU/IO Module” on page 8-11). Make setting of jumper switch for clearing the password of CPU/IO module 0.
Page 151: Chapter 5 Installing And Using Utilities
This section describes how to use the NEC EXPRESSBUILDER CD-ROM that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER. CPU/IO module has a processor function part and IO function part. In utilities in this chapter, the processor function part is...
Page 152: Nec Expressbuilder
The NEC EXPRESSBUILDER, integrated setup software, can automatically detect the hardware connected to an NEC Express5800/ft series machine to advance the processing. The hardware subject to setup with the NEC EXPRESSBUILDER should have the same configuration as that for operation.
Page 153: Nec Expressbuilder Top Menu
After the NEC EXPRESSBUILDER is started, the NEC EXPRESSBUILDER top menu shown below appears. Tools Starts each of the utilities stored in the NEC EXPRESSBUILDER individually to allow the operator to provide setup. Enables the setup without influence of installed OS. Help Describes the NEC EXPRESSBUILDER.
Page 154 In the support disk creation procedure, the startup support disk for starting a utility within the NEC EXPRESSBUILDER from a floppy disk and the support disk required in the installation of the operating system can be created. If you write down the titles displayed on the screen onto the floppy disk labels, they can be easily managed later.
Page 155 Allow you to make settings of ft Remote Management Card parameters for remote control and alert. IMPORTANT: This menu appears when optional ft Remote Management Cards are installed. Help Displays descriptions on features of the NEC EXPRESSBUILDER. Return to the Top Menu Displays the NEC EXPRESSBUILDER top menu.
Page 156: Master Control Menu
5-6 Installing and Using Utilities Master Control Menu The Master Control Menu automatically appears when the “NEC EXPRESSBUILDER” CD-ROM is loaded on a computer running Windows (Windows 95 or later or Windows NT 4.0 or later). TIPS: Depending on the condition of the system, the menu may not be automatically started.
Page 157: Configuration Diskette Creator
Also, you can install the system with the same specification as before when re-installing the system. We recommend you to create [Configuration Diskette] to setup the servers from NEC EXPRESSBUILDER. NOTE: You can install Windows Server 2003 without [Configuration Diskette].
Page 158 5-8 Installing and Using Utilities Right-click on the screen or click [Setup]. The menu will appear. Click [Configuration Diskette Creator]. Configuration Diskette Creator window is displayed. Click [Create new parameters files] from the [File] menu. The [Disk Environment] dialog box will be displayed.
Page 159 Installing and Using Utilities 5-9 Specify each item and click [OK]. The dialog boxes to specify setup information will be displayed in order, such as [Basic information] dialog box.
Page 160 5-10 Installing and Using Utilities Follow the message to specify each item on the dialog box and click [Next]. CHECK: If you click on [Cancel], all the input value will be deleted. TIPS: When you install the OS on the high-capacity disk system, be careful when specifying the partition size.
Page 161 Installing and Using Utilities 5-11 NOTE: For the information on the contents of each specifying item, refer to the Help. If you want to modify the information file that already exists, click [Modify parameters files] on Configuration Diskette Creator window. Refer to the Help to modify the info file.
Page 162: Nec Esmpro Agent And Manager
NEC Express5800/ft series system management applications "NEC ESMPRO Manager" and "NEC ESMPRO Agent" are bundled to accessory "NEC EXPRESSBUILDER CD-ROM." This manual describes the functions and features provided by NEC ESMPRO Manager and NEC ESMPRO Agent and the notes on their operations.
Page 163 Installing and Using Utilities 5-13 Effects of using NEC ESMPRO Manager and NEC ESMPRO Agent NEC ESMPRO Manager and NEC ESMPRO Agent have sufficient effects on a variety of needs in versatile and complicated system environments. – Detection of server fault NEC ESMPRO Agent collects a variety of fault information on NEC Express5800 series systems to identify the states of the systems.
Page 164: Detection Of Server Fault
5-14 Installing and Using Utilities Detection of Server Fault NEC ESMPRO Manager and NEC ESMPRO Agent detect errors causing faults to occur at an early stage and notify Administrators of fault information real-time. Early detection of error If a fault occurs, NEC ESMPRO Agent detects the fault and reports the occurrence of the fault to NEC ESMPRO Manager (alert report).
Page 165 Management of Server Operation Status NEC ESMPRO Agent manages and monitors a variety of components installed in the server. You can view the information managed and monitored by NEC ESMPRO Agent on the data viewer of NEC ESMPRO Manager. NEC ESMPRO Agent also manages and monitors components and conditions required to keep the...
Page 166 5-16 Installing and Using Utilities Monitoring (Management) of NEC Express5800/ft series NEC Express5800/ft series is a fault tolerant system. It can continue the operation even if a major component fails. NEC Express5800/ft series improves the system availability with the hardware, NEC ESMPRO, and system software functions.
Page 167 Installing and Using Utilities 5-17 The report of a fault occurrence in the NEC Express5800/ft series (alert) is immediately sent to the NEC ESMPRO Manager. When the NEC ESMPRO Manager receives the alert, a popup message appears. The alert contains the detailed information of the fault and the proper countermeasures. You can...
Page 168 5-18 Installing and Using Utilities Collective Management of Distributed Servers The excellent GUI provided by NEC ESMPRO Manager allows servers on a network to be managed collectively. The management screen is designed in the Explorer format to indicate the components in a server hierarchically for effective server management.
Page 169 Installing and Using Utilities 5-19 Data Viewer The data viewer indicates the server source configuration information in the Explorer format. In addition, it changes the status color of the failed server component. This enables you to identify the failed portion. Alert Viewer The Alert Viewer manages fault reports sent from servers together.
Page 170: Nec Esmpro Agent
5-20 Installing and Using Utilities NEC ESMPRO Agent NEC ESMPRO Agent is a utility which acts as an agent (proxy) between NEC Express5800/ft series and NEC ESMPRO Manager (management PC). For details on the operating environment, the setting required before the setup, and the installation procedure, see the separate volume “User’s Guide (Setup)”.
Page 171 Installing and Using Utilities 5-21 Device name Device ID SCSI enclosure 0 10/40 SCSI slot 1 on SCSI enclosure 0 10/40/1 SCSI slot 2 on SCSI enclosure 0 10/40/2 SCSI slot 3 on SCSI enclosure 0 10/40/3 SCSI enclosure 1 11/40 SCSI slot 1 on SCSI enclosure 1 11/40/1...
Page 172 Visit the Microsoft Help and Support on regular basis where you can find other information than the above at http://support.microsoft.com/default.aspx?LN=en-us. Maintenance-related Functions When you want to use maintenance-related functions of the NEC Express5800/ft series, contact your maintenance personnel. CPU Information If you select [CPU Module] –...
Page 173 Installing and Using Utilities 5-23 information in the data viewer may be different from the current system information because the change of the system configuration is not reflected on the data viewer. SCSI Slot Information When the PCI module is detached and you select [SCSI Slot] – [General], the displayed "Hardware LED"...
Page 174 [System Environment] of Data Viewer of NEC ESMPRO Manager. Change of SNMP Community If the security setting of the SNMP Service of a system, where the NEC ESMPRO Agent is installed, is changed from the default "public" to a community name, change the community settings of the NEC ESMPRO Agent, too.
Page 175 The preventive hard disk drive maintenance function may not work properly when a hard disk drive which was used in a system where NEC ESMPRO Agent is installed is connected to other systems. Make sure not to connect such hard disk drives.
Page 176 If the server status monitoring by NEC ESMPRO Manager is on (default: ON), NEC ESMPRO Manager regularly issues a request to NEC ESMPRO Agent to get the current status of the server. In response, NEC ESMPRO Agent checks the status of the server. As a result, the CPU load ratio of SNMP Service increases temporarily.
Page 177 Installing and Using Utilities 5-27 When [ft] Tree Appears on Date Viewer in an Incorrect Manner If you open a Data Viewer immediately after the system starts up, the tree or the state of a Data Viewer may not be displayed correctly due to high load of the system. In about 20 minutes after the system startup, when a pop-up message (below) which prompts you to reconstruct a Data Viewer appears, click [OK].
Page 178 5-28 Installing and Using Utilities Display of Ethernet Board of ftServer Utility ftServer Utility displays the information of Network Controller. Express5800/320Fc-MR has four in-built Network Ports. Two trees of the Ethernet Board are displayed since a module has two Network Controllers.
Page 179: Nec Esmpro Manager
To monitor the state of the NEC Express5800/ft series on a management computer with installation of NEC ESMPRO Manager, the data viewer is used. If you click each of the modules and items to be checked sequentially on the tree view in the Windows Explorer format, the data viewer indicates their states on the right side of the screen.
Page 180 Allows the configuration and other information on the CPU modules to be viewed. Maintenance Allows the start/stop, MTBF information clear, dump acquisition, and diagnosis of the CPU modules to be provided. See "Maintenance of NEC Express5800/ft series" described later for the start/stop and MTBF information clear of the CPU modules.
Page 181 Allows the device identification information of the CPU modules to be viewed and BIOS of the CPU modules to be updated. See "Maintenance of NEC Express5800/ft series" described later for the update of BIOS of the CPU modules. The detailed device identification information can be checked by selecting [ESMPRO] tree→[Hardware]...
Page 182 5-32 Installing and Using Utilities DIMM Allows the information of DIMM on the CPU modules to be viewed.
Page 183 Installing and Using Utilities 5-33 Monitoring PCI Module To monitor the PCI modules and the components on the PCI modules, refer to the [PCI Module] tree. To see the information on the [PCI Module] tree, select the target PCI module from [PCI Module] in the [ft] tree.
Page 184 5-34 Installing and Using Utilities Maintenance Allows the start/stop, MTBF information clear, and diagnosis of the PCI modules to be provided. See "Maintenance of NEC Express5800/ft series" described later for the start/stop and MTBF information clear of the CPU modules. Update Allows the device identification information of the PCI modules to be viewed.
Page 185 Installing and Using Utilities 5-35 Monitoring PCI Slots and Devices on PCI Module To monitor the PCI slots and devices on the PCI modules, see the [PCI slot] tree. To see the information on the [PCI slot] tree, select [PCI Module]→[PCI module (containing PCI slot to be seen)]→[PCI slot] of the [ft] tree.
Page 186 5-36 Installing and Using Utilities PCI Device – General Allows the information of devices on the PCI slot to be viewed. This function is not supported in the current version. PCI Device – Detail Allows the detailed information of a device on the PCI slot to be viewed. This function is not supported in the current version.
Page 187 Installing and Using Utilities 5-37 Monitoring SCSI adapter on PCI module To monitor the SCSI adapters on the PCI modules, see the [SCSI adapter] tree. To see the information on the [SCSI adapter] tree, select [PCI Module]→[PCI module (connected to SCSI adapter to be seen)]→[SCSI adapter] of the [ft] tree.
Page 188 5-38 Installing and Using Utilities Monitoring SCSI Enclosure To monitor the SCSI enclosure, see the [SCSI enclosure] tree. To see the information on the [SCSI enclosure] tree, select [SCSI enclosure] of the [ft] tree. You can see the following information of the SCSI enclosure from the [SCSI enclosure] tree. General Allows the configuration and other information of the SCSI enclosure to be viewed.
Page 189 Installing and Using Utilities 5-39 Maintenance Allows the MTBF information of the SCSI enclosure to be viewed or cleared. This function is not supported in the current version. Update Allows the firmware of the SCSI enclosure to be updated. However, this function is not supported in the current version.
Page 190 5-40 Installing and Using Utilities Electronics – General This function is not supported in the current version. Electronics – Maintenance This function is not supported in the current version. SCSI Slot – General Allows the configuration and other information of the SCSI slot to be viewed. IMPORTANT: You need to be aware of the status of hard disk during the mirror creation.
Page 191 Installing and Using Utilities 5-41 SCSI Slot – Maintenance Allows the MTBF information of the SCSI slot to be viewed or cleared. This function is not supported in the current version.
Page 192 5-42 Installing and Using Utilities Monitoring Mirror Disk To monitor the mirror disk components, see the [Mirror Disk] tree. To view information on [Mirror Disk] tree, select [Mirror Disk] under [ft] tree. You can see the redundancy status of the mirrors and the device IDs of the SCSI slots into which these hard disk components are connected.
Page 193 Installing and Using Utilities 5-43 Monitoring Hard Disk To monitor the hard disks and detect disk failures at an early stage, use the NEC ESMPRO Manager and Agent. You can see configurations and information of hard disk in the Data Viewer.
Page 194 5-44 Installing and Using Utilities Confirmation of mirror status To check the redundancy status of the failed mirror disk, open [Mirror Disk] screen under [ft]. On this screen, you can check the redundancy status of the mirror and the status of the mirrored hard disks.
Page 195 Installing and Using Utilities 5-45 IMPORTANT: The Mirror Disk screen shows a pair of hard disks constructing mirroring as a mirror. Note that when multiple volumes are created in these hard disks, the information on the volumes will not be displayed. Ex.
Page 196 See [1. Confirm of hard disk failure] above. (2) Removing the hard disk Disconnect the hard disk with the problem. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk with problem change the state of warning in the data viewer.
Page 197 [Mirror Disk] (3) Connect a new hard disk Next, connect a new hard disk to the same SCSI Slot. At this time, NEC ESMPRO Agent reports the following alert to manager. And icons related to the hard disk are changed to the state of normal in the data viewer.
Page 198 5-48 Installing and Using Utilities When the hard disk is connected, SCSI Slot changes the status to "Normal". [SCSI Slot] → [General] Also, at this time, the state of the mirrored disks changes to "Normal". [Mirror Disk]...
Page 199: Maintenance Of Nec Express5800/Ft Series
NEC Express5800/ft series maintenance can be done in two ways; one is to use NEC ESMPRO Manager for remote maintenance and the other is to use the NEC ESMPRO Agent ft server utility on the NEC Express5800/ft series for local maintenance.
Page 200 √ √ √ CPU module – R: Remote. Executable from remote management PC by using NEC ESMPRO Manager L: Local. Executable on local server by using ft server utility √: Support –: Not support Bus reset Change of primary SCSI bus Component √...
Page 201: Start And Stop Of Components
Start and Stop of Components To start or stop a component with NEC ESMPRO Manager, use the [Maintenance] tree of the component in the [ft] tree of the data viewer. Open the tree of the component to be started or stopped and select the [Maintenance] tree.
Page 202 A certain time is required for the start. The start result can be confirmed by "State" on the target component screen. The result of the start operation is reported by the NEC Express5800/ft series as an alert. Stop Perform the procedure below before replacing a component.
Page 203 Installing and Using Utilities 5-53 Sample screen of NEC ESMPRO Manager 2 [Maintenance] screen of PCI module [PCI Module] - [Maintenance]...
Page 204 5-54 Installing and Using Utilities Procedure in the ft server utility Start Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. Click the [Up] button of the target component. A certain time is required for the start.
Page 205: Check And Clear Of Mtbf Information
NEC Express5800/ft series manages the MTBF (mean time between failure) of each component. If a fault occurs in a component, the NEC Express5800/ft series calculates the MTBF of the component again. If the calculated value is lower than the pre-defined threshold, the NEC Express5800/ft series disables the component to be used.
Page 206 Click the [MTBF Clear] button in the [Maintenance] screen for the target component. The MTBF clearing result can be confirmed by "State" on the target component screen. The result of the MTBF clearing operation is reported by the NEC Express5800/ft series as an alert.
Page 207 Installing and Using Utilities 5-57 Procedure in the ft server utility Perform the procedure below before replacement of a component. Select the target component by using the ft server utility. Check the current state of the target component with the LEDs and event log. Click the [Clear] button in [MTBF Clear] of the target component.
Page 208 Diagnostics The NEC Express5800/ft series provides the self-check diagnosis function for some components. If a fault occurs in a component, the NEC Express5800/ft series can diagnose the component to detect the fault. To diagnose a component with the NEC ESMPRO Manager, use the [Maintenance] tree of the component in the data viewer.
Page 209 Click the [Diagnostics] button in the [Maintenance] screen for the target component. The diagnosis result can be confirmed by "Result" of the diagnosis on the target component screen. The result of the diagnosis is reported by the NEC Express5800/ft series as an alert.
Page 210 5-60 Installing and Using Utilities Procedure in the ft server utility Select the target component by using the ft server utility. Check the current state of the target component with the LEDs. If the component is operating, stop the component. Click the [Diagnostics] button in the [Diagnosis Information] on the target component.
Page 211: Firmware Update
(in which the system continues the operation but the component trying to update firmware or BIOS is stopped). To update firmware with NEC ESMPRO Manager, use the [Update] tree of the component in the data viewer. Open the tree of the component for which firmware is updated and select the [Update] tree.
Page 212 5-62 Installing and Using Utilities Procedure in NEC ESMPRO Manager Save the image data of the update firmware in an arbitrary directory of the NEC Express5800/ft series. Save the image data in any way. Write down the path to the directory in which the image data is saved.
Page 213 The update result can be confirmed by the state on the target component screen (indication of "Firmware update completed"). The result of the update processing is reported by the NEC Express5800/ft series as an alert. After the BIOS for a single CPU module is completed, click the [Jump Switch] button.
Page 214 5-64 Installing and Using Utilities Even if you do not have the image data of firmware for update, the firmware can be copied from the other module. By starting the module, the firmware will be updated automatically. However, when the [Enable automatic firmware update] property is disabled, follow the steps below to update the firmware: Start the system using the module of the firmware copy source.
Page 215 Installing and Using Utilities 5-65 Procedure in ft server utility Save the image data of the update firmware in a desired directory of the NEC Express5800/ft series. Save the image data in some manner. Write down the path to the directory in which the image data is saved.
Page 216 5-66 Installing and Using Utilities After the BIOS for a single CPU module is completed, click the [Jump Switch] button. The module completely updated is started and the module under operation is stopped. Start the other inactive module. Starting the module causes the firmware to be updated automatically. However, if the [Enable automatic firmware update] property is disabled, update the module in the procedure as follows: (1) Check the current state with the "State"...
Page 217: Dump Collection
Installing and Using Utilities 5-67 Dump Collection To collect the dump file with NEC ESMPRO Manager, use [CPU Module] →[Maintenance] tree in the data viewer. To collect the dump with the ft server utility, use the utility screen of the component.
Page 218 A certain time is required for the dump saving. The dump is stored as %SystemDrive%\NECDump\MEMORY.DMP on the managed server. The result of the dump saving is reported by the NEC Express5800/ft series as an alert. Sample screen of NEC ESMPRO Manager [Maintenance] screen of CPU module...
Page 219 Installing and Using Utilities 5-69 Procedure in ft server utility Select the target CPU module by using the ft server utility. Check the current state of the target CPU module with the LEDs. Select the dump acquisition method with [Dump] of the target CPU module and click the [Harvest] button.
Page 220 Executable on local server by using ft server utility –: Not support Reset the SCSI bus with the ft server utility in the following procedure. NEC ESMPRO Manager cannot reset the SCSI bus. However, because the ft server utility cannot check the setup of the SCSI bus, check the bus state with NEC ESMPRO Manager in advance.
Page 221 Installing and Using Utilities 5-71 Sample screen of ft server utility [PCI Module] – [SCSI Adapter] – [SCSI Bus]...
Page 222 5-72 Installing and Using Utilities Setup of Preventive Disk Maintenance In this section, the preventive disk maintenance (S.M.A.R.T.) is configured. If the preventive disk maintenance (S.M.A.R.T.) is enabled (by checking Enable on the setting screen), the disk fault monitoring function is enabled to detect possible disk faults. Disabling the preventive disk maintenance disables the disk fault monitoring function.
Page 223 The initial setup value is "Enable." IMPORTANT: In the NEC Express5800/ft series with ft control software over 3.0, it is always necessary to set “Enable.” Do not set “Disable.” The system operation can be set on [ft] tree→[General] screen of the ft server utility.
Page 224 5-74 Installing and Using Utilities Configure the system settings using the ft server utility in the following procedure. The system cannot be configured using the NEC ESMPRO Manager. Select [General] in the [ft] tree. Check the property of carrying out the modification with [System Settings] (or cancel the check).
Page 225 Refresh of View based on State Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basis (in other words, whenever necessary). This function is OFF by default. See the [Setting] below about how to turn it ON.
Page 226 Remote Local – When update to new firmware is required. Remote: Executable from remote management PC by using NEC ESMPRO Manager Local: Executable on local server by using ft server utility –: Not support Procedure of Update from ft server utility Update the firmware in the following procedure.
Page 227 Installing and Using Utilities 5-77 Enter the location to store the new firmware, and click [Activate]. [Confirmation] dialog box appears. Click [OK]. Execute the firmware update.
Page 228 5-78 Installing and Using Utilities Procedure of Update from NEC ESMPRO Manager Menu Update firmware in the procedure as follows: Select [Tools]→[BMC FW Update Utility] from the Operation Window’s menu. The [BMC FW Update] dialog box appears. Enter the device name and click [OK].
Page 229 Installing and Using Utilities 5-79 Procedure of Update from ftServer Utility Update the firmware in the procedure as follows: From the menu bar, click [Tool], point to [BMC FW], and select [Update]. The [BMC FW Update] dialog box appears. Enter the device name and click [OK]. The [Execution Check] dialog box appears.
Page 230 5-80 Installing and Using Utilities Change of Update Data Storage Destination Perform the firmware update by using the ftServer Utility in the procedure below: From the menu bar, click [Tool], point to [BMC FW], and select [Properties]. The [BMC FW Update Service Properties] dialog box appears. Enter the storage destination in [Storage directory for update data:] and click [Register].
Page 231: Refresh Of View Based On State Change Alert Setting
Refresh of View based on State Change Alert Setting A new function is supported so that NEC ESMPRO Manager window will be updated on a system state change basis (in other words, whenever necessary). This function is OFF by default. See the [Setting] below about how to turn it ON.
Page 232: Geminiengine Monitor Tool
5-82 Installing and Using Utilities GeminiEngine Monitor Tool This section gives a brief explanation for “GeminiEngine Monitor Tool.” Overview “GeminiEngine Monitor Tool” is a tool that monitors if the server status is duplex. If the status changes from duplex to simplex and the FT STATUS LED of the server turns off or illuminates amber, the tool sounds beeps for a certain interval and displays a dialog box reporting the status change.
Page 233: Setup Window
Installing and Using Utilities 5-83 On the other hand, if the BIOS version of the running CPU/IO module is older than the one of the module to be installed later, after installing the module and making the system duplexed, the firmware is updated by temporarily stopping the running module and starting it again. While using this function, the module is switched automatically, and the [GeminiEngine Monitor Tool] window is displayed.
Page 234 FT STATUS LED illuminates green. If you have mistakenly closed the dialog box, run the following program: C:\ Program Files\NEC\HAS_SW\HASFTSTS\HASFTSTU.EXE When the dialog box is still displayed after the FT STATUS LED illuminates green, press the Alt + F4 keys together to close it.
Page 235: Active Upgrade
Active Upgrade process allows you to upgrade system and application software while the important applications on an NEC Express5800/ft series system are online and available to users. This section describes the overview of Active Upgrade process, the procedure and prerequisites necessary for preparing the system for the upgrade process, and configuring and performing the upgrade process with Active Upgrade console.
Page 236: Overview
5-86 Installing and Using Utilities Overview Active Upgrade™ technology allows you to upgrade system and application software on an NEC Express5800/ft series system with minimal downtime. Instead of taking your system offline to run upgrade procedures, you can use Active Upgrade technology to split the system into two independently running systems, one “side”...
Page 237 Installing and Using Utilities 5-87 Active Upgrade Process The Active Upgrade process involves the following basic steps: You prepare your system to ensure it meets the prerequisites of the Active Upgrade process. You use the Active Upgrade console to select the disks that will be affected by the software upgrade and to provide information about any applications or services that require special handling during the upgrade process.
Page 238 5-88 Installing and Using Utilities Figure 5- 2. Splitting the System When you split the system, the Active Upgrade console disables any Rapid Disk ReSync (RDR) mirroring between the internal disks in each CPU/IO module enclosure and isolates the Upgrade Side from system resources such as the network, any user-specified application data disks, and any external PCI resources (such as external storage).
Page 239 Installing and Using Utilities 5-89 When you are finished installing software on the Upgrade Side, you disconnect the remote connection to the Upgrade Side and initiate the merge process. When you merge the system, the Active Upgrade console stops your applications on the Production Side and unmounts any application data disks to ensure that pending disk updates are flushed to disk.
Page 240: Aborting The Active Upgrade Process
5-90 Installing and Using Utilities Figure 5- 4. Committing the Upgrade When the RDR disk resychronization is finished, all critical system resources are running in duplex mode, and the Active Upgrade process is complete. You do not need to restart the system, and, because your application is already running on the upgraded software, there is no additional downtime.
Page 241: Active Upgrade State Model
Installing and Using Utilities 5-91 In either case, the abort process uses RDR resynchronization to restore the internal disks to their original state by overwriting the unwanted Upgrade Side system disk and stale Upgrade Side data disks with their original partner disks (Figure 5- 4). Figure 5- 5.
Page 242 5-92 Installing and Using Utilities Figure 5- 6. Active Upgrade State Model The state model helps to demonstrate the sequence of events in the Active Upgrade process, as follows: All upgrade sessions start in the Idle state, where you can run the readiness check as many times as necessary to verify that your system meets the prerequisites of the Active Upgrade process.
Page 243 Installing and Using Utilities 5-93 When you are satisfied that everything is working correctly and you start the commit process, the Active Upgrade console switches to the Commit state, during which it starts the resynchronization of your RDR disks. You can subsequently start the finish process, during which the Active Upgrade console switches to the Finish state, cleans up system resources, and then returns the system to the Idle state.
Page 244: Preparing For The Active Upgrade Process
Preparing for the Active Upgrade process involves the following tasks: • Learning about the types of upgrades that the Active Upgrade process supports. • Learning about the prerequisites for your NEC Express5800/ft series system. • Learning how the Active Upgrade console can control your critical applications. •...
Page 245 “Managing Critical Applications During the Upgrade Process” on page 5-98 “Pre-Upgrade Tasks” on page 5-99 Prerequisites Active Upgrade technology is supported only on NEC Express5800/ft series system that: • Are running in duplex mode prior to starting the upgrade process.
Page 246 5-96 Installing and Using Utilities network link in each CPU/IO module. All ports on any dual-port adapter must be either teamed or not teamed. You cannot have only one port on an adapter teamed. You do not need to team non-embedded Ethernet PCI adapters, but it is recommended. The readiness check in Active Upgrade console will display a warning for each unteamed Ethernet PCI adapter, but the warnings will not prevent you from proceeding with the Active Upgrade process.
Page 247 Production Side and Upgrade Side might fail during the Active Upgrade process. • Use caution when applying hotfixes from any source. Applying updates indiscriminately may introduce serious problems to your NEC Express5800/ft series system. You should install all Microsoft Security hotfixes (identified by the prefix “MS”).
Page 248: Managing Critical Applications During The Upgrade Process
The Active Upgrade console allows you to specify how business-critical applications are started and stopped during the Active Upgrade process. If your NEC Express5800/ft series system runs business-critical applications, such as Microsoft Exchange Server or SQL Server, these applications can run on only one side of the system—the Production Side—when you split the system.
Page 249 “Configuring Custom Actions” on page 5-127 Pre-Upgrade Tasks To prepare for upgrading the system, do the following: Ensure that your NEC Express5800/ft series system meets the requirements and recommendations discussed in “Software Upgrade Support” on page 5-94, “Prerequisites” on page 5-95, and “Recommendations”...
Page 250 5-100 Installing and Using Utilities 5-104. 12. If necessary, copy any required software installation packages to the system, as described in “Copying Software Installation Packages to the System” on page 5-107. When you are finished preparing for the upgrade, start the Active Upgrade console. Follow the on-screen instructions (and this document) to configure the process, and, when applicable, run the Readiness Check to verify if your system is ready to upgrade.
Page 251 Installing and Using Utilities 5-101 192.168.1.2 192.168.1.3 192.168.1.4 192.168.1.5 If the IP address specified in the network adapter and VTM is the same, the Active Upgrade process does not run properly. If the IP addresses above are the same as the ones in the network adapter, be sure to change the IP addresses specified in VTM by performing the following “Changing VTM IP address information”...
Page 252 5-102 Installing and Using Utilities address for each module. Edit the IP address information. Save the information edited in step 2. Configuring VTM IP address Log on as an Administrator or a member of the Administrators group, and change the IP addresses in VTM using the following procedure.
Page 253 Installing and Using Utilities 5-103 TIPS: • “Pre-Upgrade Tasks” on page 5-99 • “Configuring the Active Upgrade Process” on page 5-117 Configuring Windows Firewall for the Active Upgrade Process The Active Upgrade console requires network access to: • Communicate with system components and underlying services in the ft control Software. •...
Page 254: Gathering Information
5-104 Installing and Using Utilities Figure 5- 7 . Windows Firewall Exceptions TIPS: • “Pre-Upgrade Tasks” on page 5-99 • “Configuring the Active Upgrade Process” on page 5-117 Gathering Information Before you start configuring the Active Upgrade process on your system, considering the following questions: After you complete this upgrade, will you ever want to run the same type of upgrade again? If so, plan to create a configuration file with the details of your upgrade, so you can use it again at...
Page 255 Installing and Using Utilities 5-105 Which disks in your system contain the software you want to upgrade? Which disks cannot or should not be upgraded given the prerequisites of the Active Upgrade process? You will need to select these disks before splitting the system. Which software installation utilities are you going to run during the Active Upgrade process? (If you are copying these to the system from a network resource, you need to do so before initiating split mode.) Do any of these installer programs require access to the network or data...
Page 256 5-106 Installing and Using Utilities Item Value _______________________________________ _______________________________________ Software installation utilities to run _______________________________________ _______________________________________ _______________________________________ Application services to start/stop _______________________________________ _______________________________________ _______________________________________ Custom actions to run _______________________________________ _______________________________________ _______________________________________ Log files to back up _______________________________________ _______________________________________ _______________________________________ TIPS: “Pre-Upgrade Tasks”...
Page 257 Installing and Using Utilities 5-107 Copying Software Installation Packages to the System When the system runs in split mode, the Upgrade Side has no access to the network, external storage, or application data disks; therefore, if you need to download or copy any High Priority updates (hotfixes), installation packages, or disk images (for example, .msi files) to the system, put them on one of the disks you want to upgrade before you split the system.
Page 258 5-108 Installing and Using Utilities Figure 5- 8. Automatic Updates Control Panel If your company pushes software updates from an enterprise-wide service, like Windows Server Update Services (WSUS), you might need to override the default Automatic Update policies for the ft series system.
Page 259 Installing and Using Utilities 5-109 To verify the list of updates Click the Automatic Updates icon to display the Automatic Updates dialog box. Select the radio button for Custom Install (Advanced) and click Next. The next page displays the list of the updates you downloaded. Check the list of updates and make note of the updates you will be able to install during the Active Upgrade process.
Page 260: Understanding The Active Upgrade Console Interface
5-110 Installing and Using Utilities NOTE: If you are currently editing a configuration file, save the file before exiting the Active Upgrade console. If you exit the Active Upgrade console by mistake during an upgrade task, the program maintains its state. For example, if you exit the Active Upgrade console while you are in the process of splitting the system, the split process continues to run in the background.
Page 261: Title Bar
Installing and Using Utilities 5-111 Figure 5- 10. Active Upgrade console Title bar Navigation bar Main window Status bar TIPS: • “Starting and Exiting the Active Upgrade Console” on page 5-109 • “Pre-Upgrade Tasks” on page 5-99 • “Configuring the Active Upgrade Process” on page 5-117 Title Bar The title bar displays the name of the current page of the Active Upgrade console.
Page 262 5-112 Installing and Using Utilities (You can also access the Help from the Production Side or Upgrade Side by clicking Start, All Programs, ftSys, and Active Upgrade Help to open the Help viewer.) TIPS: • “Starting and Exiting the Active Upgrade Console” on page 5-109 •...
Page 263 Installing and Using Utilities 5-113 • Disk Selection — Allows you to select the disks that contain the software you want to upgrade. • Other Configurations — Allows you to select other configuration files that will be incorporated into the current configuration. •...
Page 264 5-114 Installing and Using Utilities − Remote Desktop Allows you to establish a Remote Desktop Connection session to the Upgrade Side while the system is split to perform upgrade tasks. TIPS: • “Starting and Exiting the Active Upgrade Console” on page 5-109 •...
Page 265 Installing and Using Utilities 5-115 When you perform a readiness test and begin the upgrade process, the configuration settings in the main window are replaced with an activity log ( Figure 5- 13) that allows you to track the progress and success of the Active Upgrade process. Figure 5- 13.
Page 266 5-116 Installing and Using Utilities Status Bar The status bar (Figure 5-14), which is located at the bottom of the Active Upgrade console window, reports a quick summary of the status of the upgrade. Figure 5- 14. Status Bar Configuration file name Operational State Hardware State Partner State...
Page 267: Configuring The Active Upgrade Process
Installing and Using Utilities 5-117 Configuring the Active Upgrade Process Configuring the Active Upgrade process involves the following tasks: • Creating and managing configuration files • Selecting disks to upgrade • Selecting other configuration files to include • Selecting application services to control •...
Page 268 5-118 Installing and Using Utilities See TIPS for more information about working with configuration files. TIPS: • “Creating a Configuration File” on page 5-118 • “Loading a Configuration File” on page 5-119 • “Editing an Existing Configuration File” on page 5-120 •...
Page 269 Installing and Using Utilities 5-119 • “Saving a Configuration File” on page 5-121 • “Providing a Description for a Configuration File” on page 5-134 • “Selecting Disks to Upgrade” on page 5-121 Loading a Configuration File Loading a configuration file allows you to open an existing configuration file for use. After you load a configuration file, you can view the Upgrade Summary, and, if applicable, proceed with the upgrade as configured, but you cannot modify the configuration.
Page 270 5-120 Installing and Using Utilities Editing an Existing Configuration File Editing a configuration file allows you to open and edit a configuration file that you have previously saved. After you edit the configuration file, you can view the Upgrade Summary, and, if applicable, proceed with the upgrade as configured.
Page 271 Installing and Using Utilities 5-121 TIPS: • “Creating and Managing Configuration Files” on page 5-117 • “Performing the Upgrade” on page 5-137 Saving a Configuration File The Active Upgrade console automatically prompts you to save your configuration file if you leave the Configuration section of the application, or exit the application.
Page 272 5-122 Installing and Using Utilities the Active Upgrade process. By marking these disks in your upgrade configuration, you ensure that they will be available to the Upgrade Side of the system when the system is in split mode. When you open the Disk Selection page, the Active Upgrade console scans for and displays the disks in your system.
Page 273: Selecting Other Configurations To Include
Installing and Using Utilities 5-123 Color Description Dark Green Mandatory system disk Disk is currently simplexed because it is being resynchronized with RDR For more information about any volume, move your cursor over the volume to display ToolTip help. To select system and data disks •...
Page 274 5-124 Installing and Using Utilities configuration file for your system. • You create separate configuration files, each for upgrading a different application, which you can enable or disable at will in your parent configuration. • You create a configuration file for an application that runs on several of your systems and call that file into a parent configuration file that is specific to each system.
Page 275: Selecting Application Services To Control
Installing and Using Utilities 5-125 • “Saving a Configuration File” on page 5-121 • “Displaying the Upgrade Summary” on page 5-135 Selecting Application Services to Control Use the Application Services page to select the critical application services you want the Active Upgrade console to automatically stop and restart during the upgrade process.
Page 276 5-126 Installing and Using Utilities Checked Selected in the current configuration file. Checked Selected in a child configuration file. If applicable, you can click the check (Gray) box to explicitly select the service in the current configuration file, but you cannot deselect it without editing the child configuration.
Page 277 Installing and Using Utilities 5-127 NOTE: For information about creating a Custom Action that preserves other files from the Production Side system disk, see “Configuring Custom Actions” on page 5-127. To preserve Event Viewer log files 1. Specify a directory in which to save the files by doing one of the following: •...
Page 278 5-128 Installing and Using Utilities Check if a certain condition exists before starting the upgrade process. For example, you can write a program to verify that a critical backup has completed, if the load on the system is acceptable, or if it is a certain time of day before starting the upgrade process. Back up files during the upgrade process.
Page 279 Installing and Using Utilities 5-129 In the drop-down list for Control type, select the option that best describes when the Active Upgrade console will execute your custom action, as discussed in Table 5- 4. Table 5- 4. Control Types for Custom Actions Control Type Purpose Start Application...
Page 280: Programming Notes For Custom Actions
5-130 Installing and Using Utilities NOTE: The Timing will not affect the order in which custom actions run with other Active Upgrade tasks. Use this option only if you want to ensure that one custom action runs before or after another custom action.
Page 281: Starting And Stopping Applications
Installing and Using Utilities 5-131 “Using Active Upgrade Environment Variables” on page 5-131 “Generating Exit Values” on page 5-132 “ Viewing Standard Output and Error Stream ” on page 5-133 “Executing Visual Basic Scripts” on page 5-133 Starting and stopping applications If you write a program to control a critical application during the upgrade process, ensure that your program not only stops and starts the application at the appropriate times, but also disables and enables the default startup mechanism for the application (for example, the default Startup Type...
Page 282: Generating Exit Values
5-132 Installing and Using Utilities ACTIVE_UPGRADE_REQUEST Describes the next upgrade task that the Active Upgrade console will execute. Values: Idle, CheckReadiness, PrepareSplit, ExecuteSplit, PrepareMerge, ExecuteMerge, Commit, Abort, Start, Stop, Backup ACTIVE_UPGRADE_HW_SPLIT Describes whether or not the ft series system is running in split mode.
Page 283 Installing and Using Utilities 5-133 “Configuring Custom Actions” on page 5-127 Viewing Standard Output and Error Stream After your program executes, you can view standard output and error output from the program in the Active Upgrade console, as follows: In the activity log, expand an Execute custom actions node. (There can be more than one Execute custom actions node, depending on the types of custom actions you have created.
Page 284 5-134 Installing and Using Utilities C:\bin\myvbscript.vbs If applicable, you can type additional arguments that are specific to your script file or options that are specific to the cscript session. For example, you might want to specify the //T option for the cscript session to control the maximum amount of time your executable is allowed to run: C:\bin\myvbscript.vbs //T:30 The preceding example would terminate the executable and cscript session after 30 seconds.
Page 285: Displaying The Upgrade Summary
Installing and Using Utilities 5-135 TIPS: “Creating and Managing Configuration Files” on page 5-117 “Saving a Configuration File” on page 5-121 “Displaying the Upgrade Summary” on page 5-135 Displaying the Upgrade Summary When you finish creating a new configuration file, or when you load or edit an existing configuration file, you can display a summary of the upgrade configuration that the file contains.
Page 286 5-136 Installing and Using Utilities “Aborting the Upgrade” on page 5-154...
Page 287: Performing The Upgrade
Installing and Using Utilities 5-137 Performing the Upgrade Performing the Active Upgrade process can involve the following tasks: Performing a readiness check Splitting the system Merging the System Committing the upgrade Aborting the upgrade (if necessary) Finishing the upgrade Viewing Active Upgrade process status Performing a Readiness Check Before you can initiate split mode on a system, the system must pass a readiness check.
Page 288 5-138 Installing and Using Utilities Click Retry on the Active Upgrade page. The activity log reports the overall results of the readiness check as well as the results for each individual test. Table 5- 7 describes the general meaning of the activity log entries. Table 5- 7.
Page 289: Splitting The System
Upgrade Side while the system is in split mode. Split the system only when you are sitting at the console for your NEC Express5800/ft...
Page 290 5-140 Installing and Using Utilities series system. The Active Upgrade console is not supported over remote connections. CAUTION: Do not perform any hardware maintenance, including the removal of either CPU/IO module , after you have initiated the Active Upgrade process (by clicking Split). To split the system Ensure that you have addressed any critical errors or warnings that were indicated by the readiness check.
Page 291: Managing Upgrade Tasks On The Upgrade Side
Installing and Using Utilities 5-141 Verify the Upgrade Side before merging the system. (To perform upgrade tasks, you must establish a remote connection to the Upgrade Side, as explained in “Managing Upgrade Tasks on the Upgrade Side” on page 5-141.) NOTE: After you establish a connection to the Upgrade Side, you can optionally check the status of your application services on the Upgrade Side, to verify that they have been stopped by the Active...
Page 292: Connecting To The Desktop On The Upgrade Side
5-142 Installing and Using Utilities Because the Active Upgrade console itself runs on the Production Side of the system, you need to establish a remote connection to the desktop on the Upgrade Side before you can complete any of these upgrade tasks, as explained in “Connecting to the Desktop on the Upgrade Side” on page 5-142.
Page 293 Installing and Using Utilities 5-143 Figure 5- 15. Links for Connecting to Upgrade Side TIPS: “Connecting to the Upgrade Side with Remote KVM” on page 5-143 “Connecting to the Upgrade Side with Remote Desktop” on page 5-144 Connecting to the Upgrade Side with Remote KVM Remote KVM allows you to control the keyboard, video, and mouse of the Upgrade Side using the Advanced Video Redirection (AVR) feature of the VTM console.
Page 294 5-144 Installing and Using Utilities If you want to refer to the Active Upgrade Help file while you are using the Upgrade Side desktop, click Start on the Upgrade Side desktop, then click All Programs, ftSys, and Active Upgrade Help to open the Help viewer. To terminate a Remote KVM session with the Upgrade Side Verify that any installation processes are complete, and that you have exited any installer programs.
Page 295 Installing and Using Utilities 5-145 When the window displays the login screen for the remote system, enter your administrative username and password and click OK. The Upgrade Side desktop is displayed. After you initiate the remote connection, see TIPS for more information about what you can do on the Upgrade Side and how you can merge the system after you have finished performing upgrade tasks.
Page 296 5-146 Installing and Using Utilities “Restarting the Upgrade Side” on page 5-148 “Viewing Active Upgrade Process Status” on page 5-156 “Merging the System” on page 5-151 “Aborting the Upgrade” on page 5-154 “Troubleshooting” on page 5-163 Running Software Installers The following topics describe how to run software installers on the Upgrade Side while the system is split: “Windows Automatic Updates”...
Page 297 The next page displays a list of the updates you downloaded and allows you to select which ones will be installed at this time. Select only the updates that you previously checked for compatibility with your NEC Express5800/ft series system, then click Install.
Page 298: Restarting The Upgrade Side
5-148 Installing and Using Utilities NOTE: Before installing any software, ensure that you are working on the Upgrade Side desktop (through a remote connection). Do not install software on the Production Side. Some installers might require you to restart the operating system on the Upgrade Side. You can allow these installers to restart the Upgrade Side automatically, or you can manually restart later.
Page 299: Managing Your Applications On The Production Side
Installing and Using Utilities 5-149 In the Shut Down Windows dialog box, select Restart from the drop-down menu and click If you are using Remote KVM, the AVR session will remain connected while the Upgrade Side is restarting; however, you must log on again when the Upgrade Side is finished restarting. (To send the Ctrl-Alt-Del key sequence necessary for login, select Ctrl-Alt-Del from the drop-down menu at the bottom of the window, then click Send Key Sequence.) If you are using Remote Desktop Connection, the connection to the Upgrade Side is terminated,...
Page 300: Verifying The Upgrade Side Before Merging The System
5-150 Installing and Using Utilities process, because the system overwrites these system disks (which contain the old version of your software) with the newer Upgrade Side disks to complete the upgrade. If you need to preserve files from the original system disks, you can save them to a data disk. NOTE: Be careful when switching between the Production Side desktop and the remote connection to the Upgrade Side desktop.
Page 301: Merging The System
Installing and Using Utilities 5-151 Aborting the upgrade while the system is in split mode will not incur downtime, because your critical applications are still running on the Production Side. TIPS: “Managing Upgrade Tasks on the Upgrade Side” on page 5-141 “Viewing Active Upgrade Process Status”...
Page 302: Verifying The Upgrade Side Before Committing The Upgrade
5-152 Installing and Using Utilities NOTE: Your screen might flicker and you might briefly lose control of your keyboard and mouse as the system is merged. Depending on the complexity of your applications and the upgrade you performed, your applications should be backed up and running in under a minute. After the merge process completes, the upgrade state is Fault Tolerant | Merge | Ready, indicating that the system is currently merged and the upgrade is ready to be committed.
Page 303: Committing The Upgrade
Installing and Using Utilities 5-153 Verify that client systems can reach all of the services that your Express5800/ft series system provides. Verify the presence and version number of each software package (see “Verifying the Status of Installed Software” on page 5-165). Verify that you can start and run any applications that you have installed or upgraded (if they are not already running).
Page 304 5-154 Installing and Using Utilities CAUTION: You cannot abort the upgrade process after you commit an upgrade because the original state of the system is lost (overwritten) as a result of completing the upgrade process. Ensure that your system is working as expected before clicking Commit. To commit the upgrade Close all non-essential applications.
Page 305: Finishing The Upgrade
Installing and Using Utilities 5-155 When you abort an upgrade, the Active Upgrade console: Cancels the current Active Upgrade operation. If applicable (if your system is in the merge state), initiates a system restart. It shuts down the Upgrade Side and restarts the system from the Production Side, which automatically restarts your applications from your original Production Side system disks.
Page 306: Viewing Active Upgrade Process Status
5-156 Installing and Using Utilities The finish process should take only a few minutes. When the process completes, the upgrade state is Fault Tolerant | Idle | Ready. If the finish process fails the first time, you can click Retry to try again. If the problem persists, see “Troubleshooting”...
Page 307: Activity Log
Installing and Using Utilities 5-157 Activity Log The activity log (Table 5- 9), which reports details about each upgrade operation, is displayed in the main window of the Active Upgrade console after you have initiated a readiness test or upgrade session.
Page 308 5-158 Installing and Using Utilities NOTE: You can only view status in this window. To control the remaining steps of the Active Upgrade process, you must minimize or close the connection to the Upgrade Side and use the Active Upgrade console on the Production Side. Table 5- 8 describes the general meaning of activity log entries that appear in the local and remote activity logs.
Page 309: Status Bar
Installing and Using Utilities 5-159 Figure 5- 19. Activity Log Detail In the detail window, you can click the Previous and Next buttons to review other items of the same severity. For example, if you are viewing an error, you can click Next to see the next error item. To change the severity level of the items you want to review, select an option from the Show severity pulldown menu.
Page 310 5-160 Installing and Using Utilities Figure 5- 20. Status Bar Configuration file name Hardware State (Table 5- 9) Upgrade State (Table 5- 10) Operational State (Table 5- 11) Partner State (Table 5- 12) The Hardware State reports whether or not your critical applications are running in lockstep. Table 5- 10 describes the possible hardware states.
Page 311 Installing and Using Utilities 5-161 Upgrade State Description Merge If the operational state is Ready, the system is merged. Otherwise, the Active Upgrade console is in the process of merging the system. Commit The Active Upgrade console is in the process of committing your changes (making them permanent).
Page 312 5-162 Installing and Using Utilities Hung: BIOS POST The partner system hung in the BIOS POST. OS Booting The partner operating system is booting. Hung: OS Booting The partner system hung in the boot process. OS Up The partner operating system is up. (However, the system might not be available for use until other system resources finish loading.) Hung: OS Up The partner operating system is hung.
Page 313: Troubleshooting
Installing and Using Utilities 5-163 Troubleshooting If necessary, you can collect information about the Active Upgrade process and resolve problems Saving the activity log to a file Viewing the status of application services Viewing the status of installed software Verifying If RDR disks are resynching Learning about general problems and solutions Getting help Saving the Activity Log to a File...
Page 314 5-164 Installing and Using Utilities Verifying the Status of Application Services At various stages of the Active Upgrade process, you can optionally verify the status of services you specified for control on the Application Services page of the Active Upgrade console. To verify the status of a service Right-click My Computer on your desktop (or in the Start menu).
Page 315 Installing and Using Utilities 5-165 Figure 5- 21. Service Control Manager TIPS: “Managing Critical Applications During the Upgrade Process” on page 5-98 “Selecting Application Services to Control” on page 5-125 “Viewing Active Upgrade Process Status” on page 5-156 “Troubleshooting” on page 5-163 Verifying the Status of Installed Software While you are running in split or merge mode, or after you have finished the Active Upgrade process, you might want to verify the status of the software packages that you installed.
Page 316 5-166 Installing and Using Utilities Figure 5- 22. Add or Remove Programs Control Panel If you installed any Windows updates, select the Show updates check box in the control panel to display the updates in the list of programs. NOTE: If your system is in split or merge mode, remember to view the Add or Remove Programs control panel on the Upgrade Side.
Page 317 Installing and Using Utilities 5-167 Verifying If RDR Disks Are Resynchronizing When you complete or abort the Active Upgrade process, the system reestablishes the mirrors between the RDR partner disks in each CPU- I ⁄O enclosure. If you intend to initiate another upgrade process, you must wait for the resynchronization to complete before you do so.
Page 318 5-168 Installing and Using Utilities General Problems and Solutions Table 5- 13 describes some common problems that could prevent your system from passing the readiness check. IMPORTANT: Never perform hardware maintenance, such as removing and replacing system components, while the Active Upgrade process is running. If you experience a problem that prevents the Active Upgrade process from completing successfully, you should always be able to abort the upgrade session to restore your system to its original state.
Page 319 Installing and Using Utilities 5-169 Table 5- 14 describes some common problems with custom actions. Table 5- 14. Troubleshooting: Custom Actions Error Action The executable filename does not Ensure that the executable file associated with your exist. custom action is located in the directory you specified during the configuration process.
Page 320 5-170 Installing and Using Utilities Problem Action cannot disable the HBA on the Upgrade Side. To resolve the problem, you must abort the upgrade, uninstall SANsurfer, restart the system (or stop the SANsurfer service), and restart the upgrade process. The underlying connection If your system is running a network firewall solution, check the was closed: Unable to firewall logs for blocked communications and explicitly add these...
Page 321: Chapter 6 Maintenance
Chapter 6 Maintenance This chapter describes the daily maintenance of NEC Express5800/ft series and precautions when relocating or storing the server.
Page 322: Daily Maintenance
Data Viewer Checking STATUS LEDs Check the LED indication on the front of the NEC Express5800/ft series, on hard disks installed in 3.5-inch hard disk drive bay, or on LCD display when the server is powered on or powered off by the shut down operation.
Page 323: Making Backup Copies
Maintenance 6-3 Making Backup Copies NEC recommends you make backup copies of your valuable data stored in hard disks of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your sales agent.
Page 324: Cleaning The Keyboard And Mouse
6-4 Maintenance Wipe the server with a dry cloth. Wipe off dust from the fan exhaust opening on the rear of the server with a dry cloth. Cleaning the Keyboard and Mouse IMPORTANT: A keyboard and a mouse use USB interface. Therefore it is not necessary to power off the server when connecting or disconnecting them.
Page 325: Cleaning The Floppy Disk Drive
Maintenance 6-5 Cleaning the Floppy Disk Drive A read/write error may occur due to stains on the read/write head of the floppy disk drive. Use the cleaner dedicated for floppy disk drive to clean the read/write head. It is recommended to clean the head on regular basis.
Page 326 6-6 Maintenance Cleaning Tape Drive Dirt on the tape head may be a cause of unsuccessful backup and damage to tape cartridge. Clean the tape head regularly using a cleaning tape. For procedure and interval of cleaning as well as lifetime of a tape cartridge to use, see instructions included with the tape drive.
Page 327: System Diagnostics
Maintenance 6-7 SYSTEM DIAGNOSTICS The System Diagnostics runs several tests on the server. Select [Tools] - [System Diagnostics] in the NEC EXPRESSBUILDER to diagnose the system. Test Items The following items are tested in system diagnostics. Memory CPU cache memory...
Page 328 6-8 Maintenance Select [System Diagnostics]. The system diagnostics starts and will be completed in approximately three minutes. When the diagnostics is completed, the screen of the display changes as shown below: Diagnostics tool title Test window title Test result Test summary window Guideline Diagnostics tool title...
Page 329 <Reboot> Reboots the system. Select <Reboot> in the [Enduser Menu] above. The server restarts and the system is started from the NEC EXPRESSBUILDER. Exit the NEC EXPRESSBUILDER, and remove the CD-ROM from the DVD-ROM drive. Power off the server and unplug the power cord from the receptacle.
Page 330: Off-Line Maintenance Utility
Utility can be used. IMPORTANT: The Off-line Maintenance Utility is intended for use of your sales agent. The NEC EXPRESSBUILDER CD-ROM and the Off-line Maintenance Utility Bootable FD you have created contain a file that describes operation of the utility, but do not attempt to use the utility by yourself.
Page 331 Maintenance 6-11 System Information Viewer Provides the functions to view information on the processor (CPU) and the BIOS and export it to a text file. System Information Management Provides the function to make a back-up copy of your data. Without the backup data, the system-specific information and/or configuration may not be restored.
Page 332: Relocating/Storing The Nec Express5800/Ft Series
6-12 Maintenance RELOCATING/STORING THE NEC Express5800/ft series Follow the procedure below to relocate or store the server. (Users should not attempt to remove the rack-mountable server from the rack assembly.) CAUTION Observe the following instructions to use the server safely. There are risks of fire, personal injury, or property damage.
Page 333 Maintenance 6-13 IMPORTANT: Check and adjust the system clock before operating the server again after relocating or storing If the server and the built-in optional devices are moved from a cold place to a warm place in a short time, condensation will occur and cause malfunctions and breakdown when these are used in such state.
Page 334 6-14 Maintenance (This page is intentionally left blank.)
Page 335: Chapter 7 Troubleshooting
Chapter 7 Troubleshooting If the product does not work properly, see this chapter before deciding that it is a breakdown.
Page 336: To Locate The Errors
Use NEC ESMPRO to monitor the occurrence of fault during the system operation. Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, Data Viewer, or Alert Viewer of NEC ESMPRO Manager.
Page 337: Error Messages By Led Indication
Error Messages by LED Indication The LEDs on the front and rear panels of the NEC Express5800/ft series and near the handles of hard disks inform the user of the various server statuses by the colors and the patterns of going on, going off, and flashing.
Page 338: Post Error Messages
7-4 Troubleshooting POST Error Messages Powering on the server automatically starts the self-diagnostic program, POST (Power On Self-Test). When POST detects any error, it displays an error message and its measure on the display unit. Follow the table below to troubleshoot such errors. Phoenix BIOS 4.0 Release 6.0.XXXX CPU=Pentium III XXX MHz 0640K System RAM Passed...
Page 339 Troubleshooting 7-5 On-screen error message Cause Action • System CMOS configuration 0251 System CMOS Reconfigure the system CMOS is changed. checksum bad-Default by using BIOS setup. • configuration used Clear system CMOS using hardware jumper. • Password is cleared. 0252 Password checksum Reconfigure by using BIOS bad -Password cleared setup.
Page 340 7-6 Troubleshooting On-screen error message Cause Action 0B94 IPMB signal lines do not Replace the CPU/IO module or a SMC is faulty. respond system backboard after determining where IPMB error has occurred based on OS information. 0B95 BMC FRU device failure NVRAM within BMC is faulty.
Page 341 Troubleshooting 7-7 On-screen error message Cause Action 8122 Unsupported DIMM detected in DIMM group 8130 Mismatch DIMM DIMM group do not match. detected in DIMM group#1 8131 Mismatch DIMM detected in DIMM group#2 8132 Mismatch DIMM detected in DIMM group#3 8150 NVRAM Cleared By CMOS clear jumper is Turn off the DC power and...
Page 342: Windows Server 2003, Enterprise Edition Error Messages
7-8 Troubleshooting Windows Server 2003, Enterprise Edition Error Messages If a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Edition starts, the screen of the display unit turns blue and displays detailed error messages. STOP: C000021A (FATAL SYSTEM ERROR) The Windows logon process..
Page 343: Server Management Application Error Message
Troubleshooting 7-9 Server Management Application Error Message If the server management tool such as NEC ESMPRO Agent or NEC ESMPRO Manager has been installed in the NEC Express5800/ft series or management PC, you can obtain the error information from the display unit of the server or management PC.
Page 344: Solving Problems
→ Make sure the POWER switch on the power unit is on. Did you press the POWER switch? → Press the POWER switch on the front of the NEC Express5800/ft series to turn on the power (the POWER LED lights).
Page 345 → Make sure that the interface cables and power cord are properly connected. Also make sure that the cables are connected in the correct order. Is that device compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.
Page 346 → Make sure that the cable is connected to the correct connector on the rear of the server. Are the keyboard and mouse are compliant with NEC Express5800/ft series? → Operation of the server with unauthorized devices is not guaranteed.
Page 347 Fail to access the hard disk: Is the hard disk applicable to the server? → Operation of any device that is not authorized by NEC is not guaranteed. Is the hard disk properly installed? → Make sure to lock the hard disk with the lever on its handle. The hard disk is not connected to the internal connector when it is not completely installed (see Chapter 8).
Page 348 Is a floppy disk in the floppy disk drive? → Take out the floppy disk and restart the server. Is the NEC EXPRESSBUILDER CD-ROM (or the other bootable CD-ROM) in the DVD-ROM drive? → Take out the CD-ROM and restart the server.
Page 349 Troubleshooting 7-15 [Properties] from the displayed menu. When the properties window appears, select the [Link] tab, and select the item that matches to the connected HUB from the list box of [Speed and Duplex]. If you click [OK], configuration selected in [Speed and Duplex] will be effective.
Page 350 CPU load ratio of SNMP Service (snmp.exe) increases: → While monitoring the server from NEC ESMPRO Manager, the CPU load ratio of SNMP Service on the NEC ESMPRO Agent side may increase at every monitoring interval (default: 1 minute).
Page 351 Pop-up message of esmcmn.exe is displayed when starting the system: → The following pop-up message may be displayed when you restart the system which NEC ESMPRO Agent is installed to and removal drives such as MO and DVD-RAM are mounted on, without closing Windows Explorer, after displaying the...
Page 352 !! Refer to BMC Configuration manual !! If the message above appears, press F1 key or wait for a while. Then POST proceeds. Insert NEC EXPRESSBUILDER CD-ROM attached to the server to the DVD-ROM drive to start NEC EXPRESSBUILDER. Select [Tools] - [Initialize Remote Management Card] from its main menu to write the sensor information specific to the server to the card.
Page 353 Troubleshooting 7-19 Duplexed status is not displayed properly. When one CPU/IO module is reintegrated after the other CPU/IO module is removed due to the failure or replacement, the status in ESMPRO or RDR Utility and status LED 2 on the CPU/IO module may not be displayed properly. Restore normal display with the following procedure.
Page 354: Event Log
7-20 Troubleshooting Event Log "The NMS Service terminated unexpectedly." is recorded in the system event log: → Although the following log may be recorded in the system event log when starting the system, or after exchanging PCI modules, there is no real problem on operation.
Page 355 Troubleshooting 7-21 The log above gets output in the process of system start up or dual mode setting. When the log is recorded, there is no problem to the system by the above warning if the status of the adapter in the team is “Active” or “Standby.” For the status of the adapter, check in properties of the team adapter from the device manager.
Page 356 Event log which warn CPU load monitoring is registered: → If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary resource shortage or high load ratio on the system, it will record the following event log.
Page 357: Problems With Nec Expressbuilder
Troubleshooting 7-23 Problems with NEC EXPRESSBUILDER When the server is not booted from the NEC EXPRESSBUILDER CD-ROM, check the following: Did you set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server? → If you do not set the NEC EXPRESSBUILDER CD-ROM during POST and restart the server, an error message will appear or the OS will boot.
Page 358: Problems With Master Control Menu
→ A part of online documentation is supplied in PDF file format. Install the Adobe Acrobat Reader (Version 4.05 or later) in your operating system. You can also install the Adobe Acrobat Reader using the NEC EXPRESSBUILDER CD-ROM. Launch the Master Control Menu and select [Setup] - [Adobe Acrobat Reader].
Page 359: Problems With Configuration Diskette Creator
Troubleshooting 7-25 Problems with Configuration Diskette Creator The bit map of the Configuration Diskette Creator window is not displayed correctly during settings of setup information. (When the Trekking command is used) → If the specified number of colors is fewer than 256 in the display setting, the bit map is not displayed correctly, but the setup information can be displayed.
Page 360: Problems With Nec Esmpro
NEC ESMPRO Manager does not receive traps from NEC ESMPRO Agent properly: → When the trap community which receives traps in the setting of NEC ESMPRO Manager is changed from the default setting “public”, SNMP service setting needs to be changed.
Page 361 Otherwise, SNMP service does not run properly and NEC ESMPRO Agent may not run. → SNMP service is necessary for NEC ESMPRO Agent to run. If you deleted SNMP service after installing NEC ESMPRO Agent, reinstall NEC ESMPRO Agent after installing SNMP service.
Page 362 → Because the NEC Express5800/ft series detects hardware faults on the network in the driver level, NEC ESMPRO Agent does not monitor line faults. Thus, the value set for "Line fault occurrence rate" of a [LAN] tab of [NEC ESMPRO Agent properties] in the control panel is not used.
Page 363 When ESRAS Utility of NEC ESMPRO Manager is used, there are some devices that cannot refer various logs. → Use ESRAS Utility of NEC ESMPRO Agent. It is registered in CD-ROM that comes with the device. Install it from related utility of ESMPRO setup.
Page 364 (From and To) in [Printers and Faxes] are [00:00], on the other hand, NEC ESMPRO Manager’s time are [9:00]. To display them properly, make the settings of printer from its properties window. The...
Page 365 Troubleshooting 7-31 Monitoring the failures of the tape device is desired: → NEC ESMPRO Agent does not monitor the failures of the tape device. If you want to conduct monitoring, use backup software or tape monitoring application. Using the event monitoring function of NEC ESMPRO Agent allows you to monitor the event log of backup software or applications.
Page 366 Network drive is not displayed in the data viewer: → On WindowsXP or the OS released after it, the drive connected to network is not displayed under the file system tree in the data viewer of NEC ESMPRO Manager. Shutdown monitoring: →...
Page 367 LAN settings (AFT function), remove the dual LAN settings before disable it. NEC ESMPRO Agent does not work properly in the environment where Oracle products and NEC ESMPRO Agent coexist: → The installation of the Oracle products may change Startup type of SNMP Service into “Manual.”...
Page 368 ESMhstrg.dat: → While the server is running, the “\data\ESMhstrg.dat” file in the installation directory (default is “C:\ESM”) of NEC ESMPRO Agent cannot be accessed. For this reason, when backup software is used, this file is not backed up. Also, because the “ESMhstrg.dat”...
Page 369: Collection Of Trouble Logs
Collection of Event Logs Collect the logs of various events that have occurred in the NEC Express5800/ft series. It is recommended that you collect all the logs of [Application Log], [Security Log] and [System log] by the following procedure.
Page 370 7-36 Troubleshooting 5. Select the format of the target log file from the [Save as type] list box, and click [OK].
Page 371: Collection Of Configuration Information
Troubleshooting 7-37 Collection of Configuration Information Collect information such as the hardware configuration and internal setting information of the NEC Express5800/ft series. IMPORTANT: If a STOP error or system error has occurred or the system has stalled, restart the system, and then start the work.
Page 372: Collection Of The Memory Dump
7-38 Troubleshooting COLLECTION OF THE MEMORY DUMP If a failure occurs, the memory data should be dumped to acquire the required information. If you stored the dump data in a DAT, label it so as to indicate the software (e.g. NTBackup) you used for storing it.
Page 373: Chapter 8 System Upgrade
Be sure to use only optional devices and cables designated by NEC. Repair of the server due to malfunctions, failures, or damage resulted from installing such devices or cables will be...
Page 374: Safety Precautions
8-2 System Upgrade SAFETY PRECAUTIONS Observe the following notes to install or remove optional devices safely and properly. WARNING Observe the following instructions to use the server safely. There are risks of death or serious personal injury. See “PRECAUTIONS FOR SAFETY”...
Page 375: Anti-Static Measures
System Upgrade 8-3 ANTI-STATIC MEASURES The server contains electronic components sensitive to static electricity. Avoid failures caused by static electricity when installing or removing any optional devices. Wear wrist straps (arm belts or anti-static gloves). Wear wrist straps on your wrists. If no wrist strap is available, touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body.
Page 376: Preparing Your System For Upgrade
To remove the CPU/IO module during the continuous operation, disable the intended module (place the module off-line) by using the ftServer Utility of the NEC ESMPRO Agent or the NEC ESMPRO Manager from the management PC on the network. After a new module is installed to the server, enable the module using the ftServer Utility or the NEC ESMPRO Manager.
Page 377: 3.5-Inch Hard Disk Drive
SAS interface are installed. IMPORTANT: Do not use any hard disks that are not authorized by NEC. Installing a third-party hard disk may cause a failure of the server as well as the hard disk. Purchase hard disks of the same model in pair.
Page 378: Installing 3.5-Inch Hard Disk Drive
8-6 System Upgrade Installing 3.5-inch Hard Disk Drive Follow the procedure below to install the hard disk. A hard disk may be installed in another slot in the same procedure. IMPORTANT: Make sure to read "ANTI-STATIC MEASURES" and "PREPARING YOUR SYSTEM FOR UPGRADE"...
Page 379: System Upgrade
System Upgrade 8-7 Firmly hold the handle of the hard disk to install and insert the hard disk into the slot. TIPS: Insert the disk until the lever hook touches the server frame. Check the orientation of lever. Insert the hard disk with the lever unlocked.
Page 380: Removing 3.5-Inch Hard Disk Drive
8-8 System Upgrade Removing 3.5-inch Hard Disk Drive Follow the procedure below to remove the hard disk. IMPORTANT: Make sure to read "ANTI-STATIC MEASURES" and "PREPARING YOUR SYSTEM FOR UPGRADE" before starting installing or removing options. Shut down Windows Server 2003. The system turns off automatically.
Page 381: Replacing 3.5-Inch Hard Disk Drive
System Upgrade 8-9 Replacing 3.5-inch Hard Disk Drive Follow the procedure below to remove the failed hard disk. If the hard disk fails, it should be replaced with new device with the server powered-on. IMPORTANT: Make sure to read “ANTI-STATIC MEASURES” and "PREPARING YOUR SYSTEM FOR UPGRADE"...
Page 382: Cpu/Io Module
Removing the module being operating may cause unexpected trouble. Use the management software (e.g., ftServer Utility or NEC ESMPRO Manager) to identify the module to be removed so that the module is removed when it is stopped, without fail.
Page 383: Removing Cpu/Io Module
Follow the procedure below to remove the CPU/IO module. Stop the CPU/IO module you want to remove. To this end, use the ftServer Utility of the NEC ESMPRO Agent installed to your server or the Data Viewer of the NEC ESMPRO Manager.
Page 384 8-12 System Upgrade Hold the stopper, and disconnect the power cable of the module to be removed. The stopper will return to the vertical position when you release it. CHECK: Leave your hands and make sure that the stopper returned to the vertical position. If you disconnect the cable and the stopper does not go back to this position, you cannot pull out the CPU/IO module in the next step.
Page 385 System Upgrade 8-13 Hold the black levers of the CPU/IO module and pull it off. Pull it off until it is locked and stopped. IMPORTANT: Do not hold part other than the handle to pull the module. Handle the CPU/IO module carefully. Do not drop the module or bump it against parts in the device when you remove it.
Page 386: Installing Cpu/Io Module
8-14 System Upgrade Installing CPU/IO Module Follow the procedure below to install the CPU/IO module: IMPORTANT: Make sure to read "ANTI-STATIC MEASURES" (page 8-3) and "PREPARING YOUR SYSTEM FOR UPGRADE" (page 8-4) before starting installing or removing options. Insert the black lever slowly and fasten the screws tightly. Be careful not to cause a shock to the device at this time.
Page 387 In such a case, check the status by using the ftServer Utility or NEC ESMPRO Manager data viewer, and then start up the CPU/IO modules. Connect the cables for connecting the peripheral devices and network.
Page 388: Dimm
For more information on static electricity, see “ANTI-STATIC MEASURES.” Make sure to use the DIMM authorized by NEC. Installing a third-party DIMM may cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.
Page 389 System Upgrade 8-17 DIMM slot A2 DIMM slot B2 DIMM slot A3 DIMM CH1 slot 2 DIMM CH1 slot 1 DIMM CH1 slot 0 DIMM CH0 slot 2 DIMM CH0 slot 1 DIMM CH0 slot 0 Motherboard of the CPU/IO module...
Page 390: Precautions
8-18 System Upgrade Precautions Note the following to install or replace DIMM. The DIMMs with the same slot number are linked between the CH1 and CH0.. When a DIMM is added to one CH, another identical DIMM should be installed to the slot with the same number in another CH.
Page 391: Installing Dimm
System Upgrade 8-19 Installing DIMM Follow the procedure below to install the DIMM. Shut down OS. The sever turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to page 8-11. Remove the screw, and remove the top cover of the CPU/IO module. Memory duct Remove the memory duct.
Page 392 8-20 System Upgrade Remove the DIMM connector cover from the socket in which the DIMM is installed. A DIMM connector cover is installed to the open socket. When the levers on both ends of the connector are opened, the DIMM connector cover is unlocked and you can remove the cover.
Page 393 System Upgrade 8-21 If POST displays an error message, write it down and see the POST error message list on page 7-4. After starting the OS, set the paging file size to at least the recommended value (1.5 times the installed memory size).
Page 394: Removing Dimm
8-22 System Upgrade Removing DIMM Follow the procedure below to remove the DIMM. TIPS: Unless at least two DIMMs are installed, the server does not work. Shutdown OS. The system turns off automatically. Disconnect the power cords from the outlets. Remove the CPU/IO module referring to page 8-11.
Page 395 System Upgrade 8-23 Open the levers attached on both sides of the socket of the DIMM to be removed. It will be unlocked and the DIMM can be removed. Attach the memory duct. Attach the top cover of the CPU/IO module and secure it with screws. Refer to page 8-14 and install the CPU/IO module.
Page 396: Replacing Dimm
8-24 System Upgrade Replacing DIMM Follow the procedure below to replace a failed DIMM. Identify the failed DIMM using the Data Viewer of NEC ESMPRO Manager. Remove the CPU/IO module referring to page 8-11. Replace the DIMM. Install the CPU/IO module referring to page 8-14.
Page 397: Processor (Cpu)
Do not use the system before checking to see it works correctly. Make sure to use the CPU specified by NEC. Installing a third-party CPU may cause a failure of the CPU as well as the server. Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee.
Page 398: Installing Cpu
8-26 System Upgrade Installing CPU Follow the steps below to install a CPU (model with air-cooling kit). Shut down the OS. The server is automatically powered off. Unplug the power cords. Remove the CPU/IO module referring to page 8-11. Remove the cable connected to the CPU duct cover.
Page 399 System Upgrade 8-27 Check to be sure of the location of the CPUsocket. Detach the socket cover on the CPU socket. IMPORTANT: Keep the socket cover. Lift the socket lever. IMPORTANT: Open the lever fully. It can be opened 120° or more.
Page 400 8-28 System Upgrade After pressing the CPU softly against the socket, place the CPI socket holder back to its original place. Return the socket lever back to its original place. Place the heat sink on the CPU and secure it with 4 screws.
Page 401: Removing Cpu
System Upgrade 8-29 Check that the heat sink is attached to the mother board horizontally. IMPORTANT: If the heat sink is tilted, remove the heat sink and then attach it again. If the heat sink is not attached horizontally, it may be caused by the following.
Page 402: Pci Board
8-30 System Upgrade PCI BOARD Up to three PCI boards can be installed to the CPU/IO module. IMPORTANT: The PCI board is extremely sensitive to static electricity. Make sure to touch the metal frame of the server to discharge static electricity from your body before handling the PCI board. Do not touch the PCI board terminals or onboard parts by a bare hand or place the PCI board directly on the desk.
Page 403 System Upgrade 8-31 Note the following to install or replace PCI board. To make a dual PCI board configuration, install the same type of board (i.e., having the same specifications and performance) to the same slot for each group. When a PCI board is installed to one group, another identical PCI board should be installed to the same slot in another group.
Page 404: Installing Pci Board
8-32 System Upgrade Installing PCI Board Follow the procedure below to install the board to be connected to the PCI board slot. TIPS: To install the PCI board, make sure the shape of the board connector matches with the shape of the PCI board slot connector.
Page 405 System Upgrade 8-33 Insert optional PCI boards into the two PCI slots of the riser card. Remove the bracket cover (for two slots) from the PCI bracket. IMPORTANT: Carefully keep the removed PCI bracket. Install the riser card on which the PCI board is installed on the motherboard.
Page 406 8-34 System Upgrade Connect the disconnected cable to the connector of the riser card. IMPORTANT: Connect the cable to the connector on the lower part. Loosen the fixed screw on the bracket cover that corresponds to another PCI slot that is hidden behind the riser card, and remove the bracket cover.
Page 407: Removing Pci Board
System Upgrade 8-35 Removing PCI Board To remove PCI board card, follow the reverse procedure of the installation and install the expansion slot cover.
Page 408: Replacing Pci Board
8-36 System Upgrade Replacing PCI Board Follow the procedure below to replace the failed PCI board. Check the failed board from the event log. Remove the CPU/IO module referring to the page 8-11. Remove the PCI bracket, then remove the PCI board. Replace the board and fasten it.
Page 409: Setup Of Optional Pci Board
To perform this procedure, you have to log on the system as an Administrator or a member of the Administrators group. For NEC Express5800/ft series, use two option PCI boards in a pair to make dual configuration. After installing OS, install drivers in the following procedure and make dual configuration of the PCI boards.
Page 410 8-38 System Upgrade Insert the “NEC EXPRESSBUILDER” CD-ROM into the DVD-ROM drive and run the following command after starting Command Prompt. DVD-ROM drive:\HAS\W2K3\HASSETUP\LAN\INSTALL.VBS Set a dual LAN configuration. Refer to “DUAL LAN CONFIGURATION” on page 3-24. Now the 1000BASE-T 1ch board set, 1000BASE-SX 1ch board set, or 1000BASE-T 2ch board set is installed.
Page 411 Start Device Manager from [Start] - [Program] - [Administrative Tool] - [Computer Management], and check if “Fibre Channel Controller” appears under the [Other devices] as many as mounted. Set the “NEC EXPRESSBUILDER” CD-ROM into the DVD-ROM drive and run the following command after starting Command Prompt.. DVD-ROM drive:\HAS\W2K3\HASSETUP\FC\FCINST∆DVD-ROM drive:\HAS\W2K3\HASSETUP\FC (“∆”...
Page 412 8-40 System Upgrade installed. IMPORTANT: StoragePathSavior is necessary to connect NEC Storage using N8803-034 Fiber Channel boards. Mount N8803-034 Fibre Channel boards after completing the OS installation. They are used in a pair. Mount each controller on the slot of the same position of each PCI...
Page 413: Appendix A Specifications
Appendix A Specifications NEC Express5800/320Fc-MR Item N8800-103F Factory-set model Install model Type Quad-Core Intel® Xeon® Processor 2.66GHz 1333MHz/4MB × 2 Clock/second cache Number of processors 1 processor (the number of processors installed per module) Maximum Up to 2 processors (the number of processors installed per...
Page 415: Appendix B I/O Port Addresses
Appendix B I/O Port Addresses The factory-set I/O port addresses for the server are assigned as follows: Address Chip in Use 0x00000000-0x00000CF7 Direct memory access controller 0x00000010-0x0000001F Motherboard resources 0x00000020-0x00000021 Programmable interrupt controller 0x00000024-0x00000025 Motherboard resources 0x00000028-0x00000029 Motherboard resources 0x0000002C-0x0000002D Motherboard resources 0x0000002E-0x0000002F Motherboard resources...
Page 416 B-2 I/O Port Addresses Address Chip in Use 0x000003B0-0x000003BB Intel(R) 82801 PCI Bridge - 244E 0x000003B0-0x000003BB Stratus Virtual ATI Video 0x000003C0-0x000003DF PCI standard PCI-to-PCI bridge 0x000003C0-0x000003DF Stratus Fault Tolerant North PCI to PCI Bridge 0x000003C0-0x000003DF Stratus Fault Tolerant East/West PCI to PCI Bridge 0x000003C0-0x000003DF Stratus Fault Tolerant Core 0x000003C0-0x000003DF...
Page 418 N8800-103F, EXP320HR NEC Express5800/320Fc-MR User's Guide 1st Edition 7-2007 856-126614-901-A...

This manual is also suitable for:

Exp320hr Express5800/320fc-mr

NEC N8800-103F User Manual

Chapter 1 Precautions for Use

Chapter 2 General Description

Chapter 3 Windows Setup and Operation

Chapter 4 System Configuration

Chapter 5 Installing and Using Utilities

Chapter 6 Maintenance

Chapter 7 Troubleshooting

Chapter 8 System Upgrade

Appendix A Specifications

Appendix B I/O Port Addresses

Quick Links

Troubleshooting

Related Manuals for NEC N8800-103F

Summary of Contents for NEC N8800-103F