Related Manuals for Dell UltraSharp 34
Summary of Contents for Dell UltraSharp 34
- Page 1 Dell UltraSharp 34 Curved USB-C Hub Monitor - U3421WE User’s Guide Model: U3421WE Regulatory model: U3421WEb...
- Page 2 Copyright © 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2021 - 09...
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Page 3: Table Of Contents
Contents About your monitor ......6 Package contents ....... . 6 Product features . - Page 4 Setting up the monitor ..... . .27 Attaching the stand ......27 Connecting your monitor .
- Page 5 ........80 Contact Dell ........80 EU product database for energy label and product information sheet .
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Page 6: About Your Monitor
About your monitor Package contents Your monitor ships with the components shown in the table below. If any component is missing, contact Dell technical support. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. - Page 7 Power cable (varies by country) DisplayPort cable (DP to DP) HDMI cable USB Type-C cable Super speed USB 5 Gbps (USB 3.2 Gen1) Upstream Cable (Enables the USB Ports on the Monitor) • Quick Setup Guide • Factory calibration report •...
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Page 8: Product Features
Product features The Dell U3421WE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 86.72 cm (34.14 in.) viewable area (measured diagonally). 3440 x 1440 (21:9) resolution, plus full-screen support for lower resolutions. -
Page 9: Identifying Parts And Controls
• Optimize eye comfort with a flicker-free screen. WARNING: The possible long-term effects of blue light emission from the monitor may cause damage to the eyes, including eye fatigue, digital eye strain, and so on. ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort. -
Page 10: Back View
Releases stand from the monitor. Barcode, serial number, and Refer to this label if you need to Service Tag label contact Dell for technical support. Power On/Off button To turn the monitor on or off. Joystick Use to control the OSD menu. (For... -
Page 11: Bottom View
Bottom view Bottom view without monitor stand Label Description Security lock slot Secures the monitor with security lock (security lock not included). Power connector Connect the power cable (shipped with your monitor). HDMI port (2) Connect your computer with the HDMI cable. - Page 12 USB Type-C upstream Connect the USB Type-C cable that came port with your monitor to the computer or mobile device. This port supports USB Power Delivery, Data, and DisplayPort video signal. The super speed USB 5 Gbps (USB 3.2 Gen1) Type-C port offers the fastest transfer rate and the alternate mode with DP 1.4 supports a maximum resolution of 3440 x 1440 at...
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Page 13: Monitor Specifications
USB Type-C Connect your USB device.** downstream port NOTE: To use this port, you must connect the USB Type-C cable or USB Upstream Cable (shipped with your monitor) to the USB Type-C upstream port or the USB Type- B upstream port on the monitor and to your computer. - Page 14 Height adjustable stand 150 mm Tilt -5° to 21° Swivel -30° to 30° Slant adjust -4° to 4° Dell Display Manager Easy Arrange and other key features compatibility Security Security lock slot (cable lock sold separately) │ About your monitor...
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Page 15: Resolution Specifications
*DisplayPort and USB Type-C (Alternate mode with DisplayPort 1.4): HBR3/ DisplayPort 1.4/DP audio is supported. Resolution specifications Model U3421WE Horizontal scan range 30 kHz to 89 kHz (automatic) Vertical scan range 48 Hz to 85 Hz (automatic) Maximum preset resolution 3440 x 1440 at 60 Hz Supported video modes Model... -
Page 16: Electrical Specifications
VESA, 1280 x 1024 80.0 75.0 135.0 VESA, 1600 x 1200 75.0 60.0 162.0 VESA, 1920 x 1080 67.5 60.0 148.5 VESA, 2560 x 1440 88.8 60.0 241.5 VESA, 3440 x 1440* 88.8 60.0 319.8 * Requires a graphics card that supports HDMI 2.0. Electrical specifications Model U3421WE... -
Page 17: Physical Characteristics
NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over the different cable suppliers in the market, the type of material, connector and process used to manufacture these cables, Dell does not guarantee video performance on cables that are not shipped with your Dell monitor. -
Page 18: Environmental Characteristics
Depth 57.5 mm (2.26 in.) / 60.2 mm (2.37 in.) Stand dimensions Height (extended) 433.3 mm (17.06 in.) Height (compressed) 386.5 mm (15.22 in.) Width 357.5 mm (14.07 in.) Depth 237.4 mm (9.35 in.) Base 357.5 mm x 235 mm (14.07 in. x 9.25 in.) Weight Weight with packaging 16.30 kg (35.93 lb) -
Page 19: Pin Assignments
Humidity Operating 10% to 80% (non-condensing) Non-operating • Storage: 5% to 90% (non-condensing) • Shipping: 5% to 90% (non-condensing) Altitude Operating 5000 m (16404 ft) (maximum) Non-operating 12192 m (40000 ft) (maximum) Thermal dissipation • 716.5 BTU/hour (maximum) • 122.8 BTU/hour (typical) Pin assignments DisplayPort connector 20-pin side of the... - Page 20 AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR HDMI connector 19-pin side of the number connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0-...
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Page 21: Plug And Play Capability
+5 V POWER HOT PLUG DETECT Plug and play capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. -
Page 22: Usb 3.2 Upstream Connector
USB 3.2 upstream connector Pin number 9-pin side of the connector SSTX- SSTX+ SSRX- SSRX+ USB 3.2 downstream connector Pin number 9-pin side of the connector SSRX- SSRX+ │ About your monitor... -
Page 23: Usb Type-C Connector
SSTX- SSTX+ USB Type-C connector Pin Number Signal Name Pin Number Signal Name TX1+ TX2+ TX1- TX2- VBUS VBUS SBU1 SBU2 VBUS VBUS RX2- RX1- RX2+ RX1+ USB ports • 1 USB Type-C upstream - bottom • 1 USB Type-C downstream - bottom •... -
Page 24: Rj45 Connector
NOTE: The USB ports on the monitor work only when the monitor is turned On or in Standby mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality. -
Page 25: Support Os
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see http://www.dell.com/pixelguidelines. - Page 26 • Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor. • If you notice white powder when you unpack your monitor, wipe it off with a cloth.
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Page 27: Setting Up The Monitor
Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. - Page 28 6. Lift the cover, as shown, to access the VESA area for stand assembly. 7. Attach the stand assembly to the monitor. a. Fit the two tabs on the upper part of the stand to the groove on the back of the monitor.
- Page 29 8. Place the monitor upright. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor. │ Setting up the monitor...
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Page 30: Connecting Your Monitor
WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. NOTE: Route the cables through the cable-management slot before connecting them. -
Page 31: Connecting The Hdmi Cable
• Toggle the Joystick to highlight DP. • Press and hold the Joystick for approximately 10 seconds, and the DisplayPort configuration message appears. • Toggle the Joystick to select Yes and then press the joystick to save the changes. Repeat the above steps to change the DisplayPort format settings if necessary. -
Page 32: Connecting The Usb Type-C Cable
• Press and hold the Joystick for approximately 10 seconds, and the HDMI configuration message appears. • Toggle the Joystick to select Yes and then press the joystick to save the changes. Repeat the above steps to change the HDMI format settings if necessary. Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. -
Page 33: Connecting The Super Speed Usb 5 Gbps (Usb 3.2 Gen1) Cable
Connecting the super speed USB 5 Gbps (USB 3.2 Gen1) cable NOTE: To prevent data damage or loss, before unplugging the USB upstream port, make sure that NO USB storage devices are in use by the computer connected to the monitor’s USB downstream port. After you have completed connecting the DisplayPort/HDMI/USB Type-C cable, follow the procedures below to connect the USB cable to the computer and complete your monitor setup:... -
Page 34: Connecting The Monitor For Rj45 Cable (Optional)
* When connecting two computers to the monitor, configure the USB settings from the OSD menu to share a single set of keyboard and mouse connected to the monitor between two computers. See Setting the KVM switch details. 4. Turn On the monitor and the computer(s). If your monitor displays an image, installation is complete. -
Page 35: Removing The Monitor Stand
Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. - Page 36 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall. For more information, see the documentation that shipped with the wall mounting kit.
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Page 37: Operating The Monitor
Operating the monitor Power on the monitor Press the Power Button to turn On the monitor. Using the Joystick Control Use the Joystick control on the rear of the monitor to make OSD adjustments. 1. Press the Joystick button to launch the OSD main menu. 2. - Page 38 Joystick Description • When the OSD menu is on, press the button to confirm the selection or save the settings. • When the OSD menu is off, press the button to launch the OSD main menu. See Accessing the menu system.
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Page 39: Using The On-Screen Display (Osd) Menu
Select this icon to adjust the brightness and contrast level. Shortcut key/ Brightness/Contrast Select this icon to set PIP/PBP. Shortcut key/ PIP/PBP Select this icon to switch between the USB upstream sources in PIP/PBP mode. Shortcut key/ USB Switch Select this icon to set the Input Source. Shortcut key/ Input Source Select this icon to launch the On-Screen Display... - Page 40 Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Toggle the Joystick up to increase the brightness and toggle the Joystick down to decrease the brightness (min. 0 / max. 100). Contrast Adjusts the Brightness first, and then adjust the Contrast only if further adjustment is necessary.
- Page 41 Input Source Use the Input Source menu to select between the different video signals that may be connected to your monitor. USB-C Select the USB-C 90W input when you are using the USB Type-C connector. Press the Joystick to confirm the selection. Select the DP input when you are using the DisplayPort (DP) connector.
- Page 42 Auto Select for Allows you to set Auto Select for USB-C to: USB-C • Prompt for Multiple Inputs: Always displays the “Switch to USB-C Video Input” message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected.
- Page 43 Preset Modes Allows you to choose from a list of preset color modes. • Standard: Loads the monitor's default color settings. This is the default preset mode. • ComfortView: Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes.
- Page 44 Preset Modes 4. Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks. 5. Perform stretches to relieve tension in the neck, arm, back, and shoulders during the breaks. •...
- Page 45 Input Color Allows you to set the video input mode to: Format • RGB: Select this option if your monitor is connected to a computer (or media player) using the USB Type-C, DisplayPort, or HDMI cable. • YPbPr: Select this option if your media player supports only YPbPr output.
- Page 46 Display Use the Display menu to adjust images. Aspect Ratio Adjusts the image ratio to Wide 21:9, Auto Resize, 4:3, or Pixel-for-Pixel. Sharpness This feature can make the image look sharper or softer. Toggle the Joystick up or down to adjust the sharpness from '0' to '100'.
- Page 47 USB-C Allows you to specify the priority to transfer the data Prioritization with high resolution (High Resolution) or high speed (High Data Speed) when using the USB Type-C port/DisplayPort. If the current platform is DP 1.4 (HBR3), use High Data Speed to access full video performance with high data speed.
- Page 48 PIP/PBP This function brings up a window displaying image from another input source. Sub-Window Main Window USB-C HDMI 1 HDMI 2 USB-C HDMI 1 HDMI 2 NOTE: The images under PBP will be displayed at the center of the screen, not full screen. │...
- Page 49 PIP/PBP Mode Adjusts the PIP/PBP (Picture in Picture/Picture by Picture) mode to (50% - 50%), (74% - (PIP1 small), 26%), (26% - 74%), (PIP2 small), (PIP3 small), (PIP4 (PIP2 large), small), (PIP1 large), (PIP3 large), or (PIP4 large). You can disable this feature by selecting Off.
- Page 50 Allows you to assign the USB upstream port for the input signals (DP, HDMI 1, and HDMI 2), thus the monitor's USB downstream port (eg. keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports.
- Page 51 Audio Volume Allows you to set the volume level of speakers. Toggle the Joystick up or down to adjust the volume level from '0' to '100'. Speaker Allows you to enable or disable the speaker function. Reset Audio Select this option to restore default audio settings. │...
- Page 52 Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).
- Page 53 Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • Menu Buttons: All Joystick functions are locked and not accessible by the user. •...
- Page 54 Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes, Shortcut Key 2 Brightness/Contrast, Input Source, Aspect Shortcut Key 3 Ratio, PIP/PBP Mode, USB Switch, Video Swap, Shortcut Key 4 Volume, or Display Info and set it as a shortcut key. Shortcut Key 5 Power Button Allows you to set the power LED indicator on or off...
- Page 55 Others Select this option to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer.
- Page 56 Service Tag Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc. Reset Others Resets all settings under the Others menu to the factory preset values.
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Page 57: Osd Warning Message
Factory Reset Restore all preset values to the factory default settings. These are also the settings for ENERGY ® STAR tests. OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. - Page 58 You will see the following message before the DDC/CI function is disabled: When you adjust the Brightness level for the first time, the following message appears: NOTE: If Yes is selected, the message will not appear next time when you intend to change the Brightness setting. When you change the default setting of power saving features for the first time, 90W, Other USB such as Uniformity Compensation, USB-C Charging...
- Page 59 NOTE: If you select Yes for any one of the features mentioned above, the message will not appear next time when you intend to change the settings of these features. When you perform a factory reset, the message will appear again. You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings.
- Page 60 Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal. If either USB Type-C, DisplayPort, or HDMI input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears. NOTE: The message may be slightly different according to the connected input signal.
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Page 61: Setting The Maximum Resolution
If you do not see 3440 x 1440 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures: If you have a Dell desktop or portable computer: │ Operating the monitor... -
Page 62: Setting The Kvm Switch
• Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (portable or desktop): • Go to the support site for your computer and download the latest graphic drivers. - Page 63 b. When connecting HDMI + USB-B to computer 1 and USB-C to computer 2: NOTE: The USB-C connection currently supports video and data transfer. Make sure USB for HDMI is assigned to USB-B │ Operating the monitor...
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Page 64: Setting The Auto Kvm
NOTE: As the USB Type-C port supports the DisplayPort Alternate Mode, there is no need to set USB for USB-C. NOTE: When connecting to different video input sources not shown above, follow the same method to make correct settings for USB to pair the ports. - Page 65 2. Ensure that Auto Select is On and Auto Select for USB-C 90W is Yes. 3. Ensure that the USB ports and the video inputs are paired accordingly. │ Operating the monitor...
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Page 66: And Slant Adjust
NOTE: For USB Type-C connection, there is no further setting required. Using the tilt, swivel, vertical extension, and slant adjust NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the set up instructions that were included with the stand. -
Page 67: Tilt, Swivel
Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not installed at the factory when shipped. Vertical extension NOTE: The stand extends vertically up to 150 mm. The figure below illustrates how to extend the stand vertically. -
Page 68: Slant Adjust
Slant adjust With the stand attached to the monitor, you can adjust the monitor to your desired angle with the slant adjust feature. │ Operating the monitor... -
Page 69: Troubleshooting
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. -
Page 70: Built-In Diagnostics
Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). - Page 71 3. Toggle the Joystick to highlight the Diagnostics icon, then press the Joystick, and a gray screen appears. 4. Carefully inspect the screen for abnormalities. 5. Toggle the Joystick up. The color of the screen changes to red. 6. Inspect the display for any abnormalities. 7.
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Page 72: Always On Usb Type-C Charging
You may verify your current firmware revision in Firmware. If this is not available, go to the Dell download support site for the latest application installer (Monitor Firmware Update Utility.exe) and refer to the Firmware Update Instruction User's Guide: www.dell.com/U3421WE. - Page 73 • Cycle power On-Off. spots • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: http:// www.dell.com/pixelguidelines. Stuck-on Pixels LCD screen has •...
- Page 74 Safety Related Visible signs of • Do not perform any troubleshooting Issues smoke or sparks steps. • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable Problems malfunctions on & connecting the monitor to the computer is connected properly and is secure.
- Page 75 Wrong Color Picture color not • Change the settings of the Preset good Modes in the Color menu OSD depending on the application. • Adjust the R/G/B values under Custom Color in Color menu OSD. • Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD.
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Page 76: Product Specific Problems
Product specific problems Common What you Possible solutions symptoms experience Screen image is too Image is centered on • Check the Aspect Ratio setting in small screen, but does not the Display menu OSD. fill entire viewing • Reset the monitor to factory settings. area Cannot adjust the OSD does not... -
Page 77: Universal Serial Bus (Usb) Specific Problems
No video at HDMI/ When connected to • Unplug the HDMI/DisplayPort/USB some dongle/ DisplayPort/USB Type-C cable from dongle/docking docking device at Type-C port device, then plug the docking the port, there is no Thunderbolt cable to the notebook. video when Plug the HDMI/DisplayPort/USB unplugging/plugging Type-C cable 7 seconds later. - Page 78 USB Type-C port USB peripherals • Check that the connected device is does not supply can not be charged compliant with the USB-C power specification. The USB Type-C port supports USB 3.2 Gen1 and an output of 90 W. • Check that you use the USB Type-C cable shipped with your monitor.
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Page 79: Speakers Specific Problems
Speakers Specific Problems Specific What You Possible Solutions Symptoms Experience No sound Cannot hear • Turn Off the monitor, unplug the monitor coming from any sound power cord, replug it, and then turn On the the external monitor. speakers • Ensure the audio cable is connected correctly between the Audio Line Out port and the external speaker. -
Page 80: Appendix
For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.