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Dell UltraSharp 32 User Manual
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Dell UltraSharp 32 User Manual

6k monitor
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Dell UltraSharp 32 6K Monitor
-U3224KB
User's Guide
Model: U3224KB
Regulatory model: U3224KBt

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Summary of Contents for Dell UltraSharp 32

  • Page 1 Dell UltraSharp 32 6K Monitor -U3224KB User’s Guide Model: U3224KB Regulatory model: U3224KBt...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Safety instructions......6 About your monitor ......7 Package contents .
  • Page 4 Operating the monitor webcam ....60 Dell Peripheral Manager ......61 Securing your monitor using Kensington lock (optional) .
  • Page 5 FCC notices (U.S. only) and other regulatory information . . . 123 Contacting Dell ......123...

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect you monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor, If any component is missing, contact Dell. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor.

  • Page 8: Product Features

    • Factory Calibration Report Product features The Dell UltraSharp U3224KB monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD), and LED backlight. The monitor features include: • 79.94 cm (31.5 in.) active area display (Measured diagonally) 6144 x 3456 (16:9) resolution, plus full-screen support for lower resolutions.
  • Page 9 • Supports Picture by Picture (PBP) and Picture in Picture (PIP) Select mode. • Allow user to switch USB KVM function in PBP/PIP mode. • The monitor is designed with Dell Power Button Sync (DPBS) feature to control PC system power state from monitor power button.

  • Page 10: Identifying Parts And Controls

    Identifying parts and controls Front view 1 2 3 9 10 11 12 13 14 15 Label Description Microphones Monitor microphones (Mic). IR LED Indicator of infrared (IR). RGB Camera Transmits your image in a video conference. Proximity Sensor The human presence wake & lock feature. Webcam LED Indicator of Webcam.
  • Page 11 Hookswitch & LED LED will blink in green when there is an incoming Teams/Skype for Business (SfB) call. LED will light up in static green during Teams/Skype for Business (SfB) call. Short press to answer / end call. Long press to reject incoming call. Volume down &...

  • Page 12: Back View

    For more information, see Operating the Monitor. Mac address, Barcode, serial Refer to this label if you need to contact Dell number, and Service Tag label for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

  • Page 13: Bottom View

    Bottom view 4 5 6 7 8 11 12 Label Description Security lock slot Secures monitor with security cable lock (sold separately) (based on Kensington Security Slot Power connector Connect the power cable. HDMI port Connect your computer with the HDMI cable. Connect your computer with the mDP to mDP cable.
  • Page 14 This model will feature Thunderbolt 4.0 technology and will have a 140W power delivery, it is recommended for use the following Dell’s products that meet the fire enclosures. NOTE: Thunderbolt 4 upstream is not supported on Windows versions that are prior to Windows 10.

  • Page 15: Monitor Specifications

    Monitor specifications Screen type Active matrix - TFT LCD Panel Type In-plane switching Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 79.94 cm (31.5 in.) Active Area Horizontal 696.73 mm (27.43 in.) Vertical 391.91 mm (15.43 in.) Area 273,055.45 mm (423.24 in.
  • Page 16 -5° to 21° Swivel -30° to 30° Pivot -90° to 90° Slant Camera Tilt -20° to 0° Cable management Dell Display Easy Arrange Manager (DDM) and other key features Compatibility Security Security lock slot (cable lock sold separately) About your monitor...

  • Page 17: Resolution Specifications

    Video output from mDP/HDMI port at maximum resolution 6144 x 3456 at 60Hz is 1.07 billion colors. Video output from Thunderbolt 4 upstream at maximum resolution 6144 x 3456 at 60Hz is 1.07 billion colors with DSC. At panel native only, under Color Space preset. Resolution specifications Horizontal scan 30 kHz to 220 kHz...

  • Page 18: Preset Display Modes

    Preset display modes Display mode Horizontal Vertical Pixel Sync polarity frequency frequency clock (Horizontal/ (kHz) (Hz) (MHz) Vertical) VESA, 720 x 400 31.47 28.32 VESA, 640 x 480 31.47 25.17 VESA, 640 x 480 37.50 31.5 VESA, 800 x 600 37.88 VESA, 800 x 600 46.88...

  • Page 19: Thunderbolt Tm 4 Out For Daisy Chain

    Thunderbolt 4 out for daisy chain OSD Display Info: Maximum external monitor resolution that can be supported Link rate(current) 6144 x 3456 at 60 Hz NOTE: Maximum external monitor resolution with the maximum number of external monitors supported is 6144 x 3456 at 60Hz only when DSC is enabled on graphic cards or with graphic cards that support DSC.

  • Page 20: Unified Communications (Uc) Platform Compatibility List

    Unified Communications (UC) Platform Compatibility List The table below highlights the call functions that work on the Dell Video Conferencing Monitor – U3224KB when using the following UC platforms Call Functions Answer call End call Reject call Adjust Speaker Adjust Speaker...

  • Page 21: Electrical Specifications

    Electrical specifications Video input • Digital video signal for each differential line signals Per differential line at 100 ohm impedance • mDP/HDMI/Thunderbolt 4 signal input support Input voltage/ 100-240 VAC / 50 or 60 Hz ± 3 Hz / 4.6 A (maximum) frequency/ current Inrush current 120 V: 42 A (Max.)

  • Page 22: Webcam - Microphone Specifications

    Webcam – microphone specifications Lens Field of view (horizontal) 65 / 78 / 90 degree Focus mode 5x digital zoom Focus area 25 cm ~ ∞ Focusing distance 500 cm Image Sensor Active array size 8 mega-pixel Video Specification Video frame rate 3840 x 2160 (4K UHD)- up to 30 frames per second 1920 x 1080 (Full HD)- up...
  • Page 23 Width 717.42 mm (28.24 in.) Depth 237 mm (9.33 in.) Dimensions (without stand) Height 486.64 mm (19.16 in.) Width 717.42 mm (28.24 in.) Depth 66.29 mm (2.61 in.) Stand dimensions Height (extended) 483.30 mm (19.03 in.) Height (compressed) 436.50 mm (17.19 in.) Width 316.00 mm (12.44 in.) Depth...

  • Page 24: Environmental Characteristics

    Environmental characteristics Compliant Standards • ENERGY STAR certified Monitor. • EPEAT registered where applicable. EPEAT registration varies by country. https://www.epeat.net for registration status by country. • TCO Certified & TCO Certified Edge. • RoHS Compliant. • BFR/PVC Free monitor (excluding external cables). •...

  • Page 25: Video Bandwidth

    Video Bandwidth Host Video Cable Monitor 1 Monitor 2 USB Speed Resolution Resolution USB-C (Alt Thunderbolt 3840 x 2160 Support USB 2.0 Mode DP1.2) Active Cable (40G) @ 60Hz supported USB-C (Alt Thunderbolt 6144 x 3456 Support USB 2.0 Mode DP1.4) Active Cable (40G) @ 30Hz supported...
  • Page 26 Host Video Cable Monitor 1 Monitor 2 USB Speed Resolution Resolution mDP 2.0 (DSC mDP to mDP 6144 x 3456 Support USB 2.0/ Enable) (UHBR 13.5G) @ 60 Hz supported USB 3.0 Gen2 (USB A - C cable mDP to DP (HBR3, 6144 x 3456 connected) 8.1G)

  • Page 27: Pin Assignments

    Pin assignments Mini DP port Pin number 20-pin side of the connected signal cable Hot Plug Detect ML3 (n) CONFIG1 ML3 (p) CONFIG2 ML2 (n) ML0 (p) ML2 (p) ML0 (p) ML1 (n) AUX (p) ML1 (p) AUX (n) DP_PWR About your monitor...
  • Page 28 HDMI port Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...
  • Page 29 Thunderbolt 4/USB Type-C port Signal Signal SSTXp1 SSRXp1 SSTXn1 SSRXn1 VBUS VBUS SBU2 SBU1 VBUS VBUS SSRXn2 SSTXn2 SSRXp2 SSTXp2 About your monitor...
  • Page 30 Universal Serial Bus (USB) This section gives you information about the USB ports available on your monitor. NOTE: Up to 2 A on USB downstream port (port with battery icon) with BC 1.2 compliance devices; up to 0.9 A on the other 4 USB downstream ports;...
  • Page 31 USB 3.2 Gen2 (10Gbps) USB 3.2 Gen2 (10Gbps) downstream port (Bottom) downstream port (Rear) Pin number Signal name Pin number Signal name VBUS VBUS StdA_SSRX- StdA_SSRX- StdA_SSRX+ StdA_SSRX+ GND_DRAIN GND_DRAIN StdA_SSTX- StdA_SSTX- StdA_SSTX+ StdA_SSTX+ Shell Shield Shell Shield About your monitor...
  • Page 32 Mac Address (Printed on model label) Pass-thru (MAPT), Wake-on-LAN (WOL) from standby mode and UEFI PXE Boot function [UEFI PXE Boot is not supported on Dell Desktop PC’s (except for OptiPlex 7090/3090 Ultra Desktop)], these 3 features depend on BIOS settings and version of the OS.
  • Page 33 RJ45 Connector LED status: Right LED Left LED Color Description Right LED Amber or Green Speed indicator: • Amber On - 1000 Mbps/2.5 Gbps • Green On - 100 Mbps • Off - 10 Mbps Left LED Green Link / Activity indicator: •...

  • Page 34: Plug-And-Play Capability

    During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see https://www.dell.com/pixelguidelines.

  • Page 35: Ergonomics

    Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: •...

  • Page 36: Handling And Moving Your Display

    • Keep the area under your desk clear of obstructions and cables or power cords that may interfere with comfortable seating or present a potential trip hazard. monitor screen at or below eye level monitor and keyboard positioned directly in front of the user wrists relaxed and at...
  • Page 37 • When lifting or moving the monitor, ensure the screen is facing away from you and do not press on the display area to avoid any scratches or damage. • When transporting the monitor, avoid any sudden shock or vibration to it. •...

  • Page 38: Maintenance Guidelines

    • Use a clean cloth that is slightly dampened with water to clean the stand assembly, the screen, and the chassis of your Dell monitor. If available, use a screen-cleaning tissue or solution suitable for cleaning Dell monitors.

  • Page 39: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
  • Page 40 4. Close the screw handle. 5. Open the protective cover on the monitor to access the VESA slot on the monitor. 6. Slide the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place. Setting up the monitor...
  • Page 41 7. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Hold the stand riser firmly when lifting the monitor to avoid any accidental damage. 8. Lift the protective cover from the monitor. Setting up the monitor...

  • Page 42: Using The Tilt, Swivel, And Vertical Extension

    Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are connecting a stand that you purchased from any other source, follow the set up instructions that were included with the stand.

  • Page 43: Rotating The Display

    90° 90° NOTE: To toggle the display setting on your Dell computer between landscape and portrait when rotating the display, download and install the latest graphics driver. To download, go to https://www.dell.com/support/ drivers and search for the appropriate driver.

  • Page 44: Organizing Your Cables

    Organizing your cables After attaching all necessary cables to your monitor and computer, (see Connecting Your Monitor for cable attachment) organize all cables as shown above. If your cable is not able to reach your PC, you may connect directly to the PC without routing through the slot on the monitor stand.

  • Page 45: Connecting Your Monitor

    WARNING: Before you begin any of the procedures in this section, follow Safety Instructions. NOTE: Dell monitors are designed to work optimally with the Dell supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used.
  • Page 46 Switch to lower / higher primary resolution 1. Press the joystick button to launch the OSD main menu. 2. Move the joystick to select input source. UltraSharp 32 Monitor Brightness/Contrast Thunderbolt (140W) Input Source Color HDMI Display Auto Select PIP/PBP...
  • Page 47 Connecting the mDP cable Connecting the Thunderbolt 4 cable Thunderbolt upstream Thunderbolt Connecting the USB-C Cable (A to C) Setting up the monitor...
  • Page 48 Connecting the USB Type-C cable (C to C) (Optional) NOTE: This connection only data is available and no video. Need another video connection for display. Setting up the monitor...
  • Page 49 NOTE: Regardless of the power requirement/actual power consumption of your laptop, or the remaining power runtime in your battery, the Dell monitor is designed to supply power delivery of up to 140 W to your laptop. Rated power (on laptops that have USB...
  • Page 50 Connecting the monitor for Thunderbolt 4 daisy chain function Thunderbolt Thunderbolt Thunderbolt upstream downstream upstream NOTE: The maximum number of supported via daisy chain is subjected to the bandwidth of the Thunderbolt 4. Please refer to “product specific problems –No image when using Thunderbolt 4 daisy chain”.

  • Page 51: Dell Power Button Sync (Dpbs)

    Dell Power Button Sync (DPBS) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over Thunderbolt 4 interface.
  • Page 52 2. Select Hardware and Sound, followed by Power Options. Setting up the monitor...
  • Page 53 Go to System Settings 4. In the drop-down menu of When I press the power button, there are a few options for selection namely Do nothing/Sleep/Hibernate/Shut down, and you can select Sleep/Hibernate/Shut down. NOTE: Do not select Do nothing, otherwise monitor power button cannot sync with PC system power state.

  • Page 54: Connecting The Monitor For Dpbs For The First Time

    5. Go to Monitor OSD Display, turn On from off in Dell Power Button Sync. UltraSharp 32 Monitor Brightness/Contrast Aspect Ratio 16:9 Input Source Sharpness Color Response Time Normal Display Smart HDR PIP/PBP Dell Power Button Sync Reset Display Audio & Webcam...

  • Page 55: Using Dpbs Function

    4 cable via Power Delivery (PD); please set Thunderbolt 4 Charging to On in Off Mode. * Ensure to check the Dell PC for DBPS supportability. Using DPBS function When you press the monitor power button or PC power button, the Monitor / PC...
  • Page 56 Slide to shut down your PC When the monitor and PC power state are both ON, while you press and hold 10 seconds on monitor power button, the PC will shut down. Thunderbolt Press and hold 10s Setting up the monitor...

  • Page 57: Connecting The Monitor For Thunderbolt

    Connecting the monitor for Thunderbolt daisy chain function A PC is connected to two monitors in an initially OFF power state, and the PC system power state is in sync with Monitor 1 power button. When you press the Monitor 1 or PC power button, both the Monitor 1 and PC turns ON.

  • Page 58: Connecting The Monitor For Thunderbolt Tm 4

    While the PC and two monitors are in an initially ON power state, by pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. * Ensure to check the Dell PC for DBPS supportability. NOTE: DPBS only supports the Thunderbolt 4 port.
  • Page 59 Make sure to set Thunderbolt 4 to On in Off Mode. While the PC and two monitors are in an initially OFF power state, by pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor1, and Monitor 2. Thunderbolt upstream Thunderbolt...

  • Page 60: Operating The Monitor Webcam

    • Walk Away Lock and Wake on Approach support • Windows Hello support • Additional customization using Dell Peripheral Manager Auto-framing (Single user framing): • If the user is within 2 meters of the webcam, the webcam will enable the Auto- framing.

  • Page 61: Dell Peripheral Manager

    Dell Peripheral Manager What is Dell Peripheral Manager? The Dell Peripheral Manager application helps you manage and set up various Dell Peripherals connected to your computer. It allows the user to make changes to webcam settings of the device and provides additional customization.

  • Page 62: Securing Your Monitor Using Kensington Lock (Optional)

    Securing your monitor using Kensington lock (optional) The security lock slot is located at the bottom of the monitor. (See Security lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock.

  • Page 63: Removing The Monitor Stand

    Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 64: Wall Mounting (Optional)

    Wall mounting (Optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall- mounting kit. Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor on a soft cloth or cushion on a stable flat table. 2.

  • Page 65: Operating The Monitor

    Operating the monitor Power on the monitor Press the button to turn on the monitor. Using the joystick control To modify the OSD adjustments using the joystick control on the rear end of the monitor, do the following: 1. Press the joystick to open the OSD Menu Launcher. 2.
  • Page 66 Joystick Functions Joystick Description Press joystick to open the OSD Menu Launcher. For right and left navigation. For up and down navigation. Operating the monitor...

  • Page 67: Using The Rear-Panel Controls

    Using the rear-panel controls Press the Joystick to open the OSD Menu Launcher. Display Info Menu Launcher • Toggle the Joystick Up to open the Main Menu. • Toggle the Joystick Left or Right to select the desired Shortcut Keys. •...

  • Page 68: Front-Panel Button

    Options Description Use this button to choose from a list of Input Source. Shortcut key: Input Source Use this button to choose from a list of Aspect Ratio. Shortcut key: Aspect Ratio Use this button to go back to the main menu or exit the OSD main menu.

  • Page 69: Using The Main Menu

    Using the Main Menu Icon Menu and Description Submenus Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. UltraSharp 32 Monitor Brightness/Contrast Input Source Color Display PIP/PBP Audio & Webcam Menu Personalize Others Exit Brightness Adjusts the luminance of the backlight (Range: 0 - 100).
  • Page 70 Icon Menu and Description Submenus Input Source Use the Input Source menu to select between different video inputs that are connected to your monitor. UltraSharp 32 Monitor Brightness/Contrast Thunderbolt (140W) Input Source Color HDMI Display Auto Select PIP/PBP Auto Select for Thunderbolt...
  • Page 71 Icon Menu and Description Submenus Color Adjusts the color setting mode. UltraSharp 32 Monitor Brightness/Contrast Preset Modes Standard Input Source Input Color Format Color Reset Color Display PIP/PBP Audio & Webcam Menu Personalize Others Exit Preset Modes When you select Preset Modes, you can choose Standard, Movie, Game, Color Temp, Color Space or Custom Color from the list.
  • Page 72 • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output. • YCbCr: Select this option if your media player supports only YCbCr output. UltraSharp 32 Monitor Brightness/Contrast Preset Modes Input Source...
  • Page 73 Game mode. Reset Color Resets your monitor’s color settings to the factory defaults. Press to select this function. Display Use the Display menu to adjust image. UltraSharp 32 Monitor Brightness/Contrast Aspect Ratio 16:9 Input Source Sharpness Color Response Time...
  • Page 74 To allow you to control PC system power state from the Button Sync monitor power button. Allows you to On or Off Dell Power Button Sync function. NOTE: This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over Thunderbolt interface.
  • Page 75 Icon Menu and Description Submenus PIP/PBP This function brings up a window displaying image from another input source. UltraSharp 32 Monitor Brightness/Contrast PIP/PBP Mode Input Source PIP/PBP (Sub) Thunderbolt (140W) Select √ Color USB Switch Display Video Swap Select √...
  • Page 76 Icon Menu and Description Submenus PIP/PBP Mode Adjusts the PIP or PBP (Picture by Picture) mode. You can disable this feature by selecting Off. UltraSharp 32 Monitor Brightness/Contrast PIP/PBP Mode Input Source PIP/PBP (Sub) 50% - 50% Color USB Switch...
  • Page 77 PIP/PBP (Sub) Select between the different video signals that may be connected to your monitor for the PBP sub-window. Press the button to select the PBP sub-window source signal. UltraSharp 32 Monitor Brightness/Contrast PIP/PBP Mode Thunderbolt (140W) Input Source PIP/PBP (Sub)
  • Page 78 (For example, keyboard and mouse) can be used by the current input signals when you connect a computer to either one of the upstream ports. When you use only one upstream port, the connected upstream port is active. UltraSharp 32 Monitor Brightness/Contrast mDP assign to USB-C...
  • Page 79 Icon Menu and Description Submenus Audio & Webcam Use the Audio Settings menu to adjust the audio settings. UltraSharp 32 Monitor Brightness/Contrast Volume Input Source Speaker Unmute Color Microphone Unmute Display Webcam & Presence Sensor Enable PIP/PBP Audio Pro les Standard Reset Audio &...
  • Page 80 Submenus Menu Select this option to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen, and so on. UltraSharp 32 Monitor Brightness/Contrast Language English Input Source Transparency...
  • Page 81 Description Submenus Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. UltraSharp 32 Monitor Brightness/Contrast Language Input Source Transparency Color Timer Display...
  • Page 82 Icon Menu and Description Submenus Shortcut key 1 Select from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, PIP/PBP Mode, USB Shortcut key 2 Switch, Ethernet Switch, Video Swap, Volume, Shortcut key 3 Smart HDR, Display Info, Webcam & Presence Shortcut key 4 Sensor, Speaker, Microphone, Audio Profiles set as Shortcut key 5 shortcut key.
  • Page 83 Icon Menu and Description Submenus Others Select this option to adjust the OSD settings such as the DDC/CI, LCD conditioning, and so on. UltraSharp 32 Monitor Brightness/Contrast Display Info Select √ Input Source DDC/CI Color LCD Conditioning Display Firmware 00X000 PIP/PBP...
  • Page 84 You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor. UltraSharp 32 Monitor Brightness/Contrast Display Info Input Source...
  • Page 85 Displays the Firmware version of your monitor. Service Tag Displays the Service Tag. The Service Tag is a unique alphanumeric identifier that allows Dell to identify the product specifications and access warranty information. NOTE: The Service Tag is also printed on a label located at the back of the cover.

  • Page 86: Using The Osd Lock Function

    You can lock the front-panel control buttons to prevent access to the OSD menu and/ or power button. Use the Lock menu to lock the button(s). 1. Select one of the following options. UltraSharp 32 Monitor Brightness/Contrast Language Input Source...
  • Page 87 Use the Joystick to lock the button(s). Press the left directional navigation of Joystick for four seconds, a menu appears on the screen. Select Option: Select one of the following options: Options Description Select this option to lock OSD menu function. Menu Button lock Use this option to lock power button.
  • Page 88 To unlock the button(s). Press the left directional navigation of Joystick for four seconds until a menu appears on the screen. The following table describes the options to unlock the front-panel control buttons. Select Option: Options Description Use this option to unlock OSD menu function. Menu Button unlock Use this option to unlock power button to turn off the monitor.

  • Page 89: Initial Setup

    Initial Setup When you select OSD items of Factory Reset in Other feature, the following message will appear: Are you sure you want to reset to default settings? When you select Yes to reset to default settings, the following message will appear: 32 Monitor Select ‘Yes’...

  • Page 90: Osd Warning Messages

    OSD warning messages When the monitor does not support a particular resolution mode, you can see the following message: The current input timing is not supported by the monitor display. Please change your input timing to 6144x3456, 60Hz or any other monitor listed timing as per the monitor speci cations.
  • Page 91 A message is displayed while the cable supporting DP alternate mode is connected to the monitor under the following conditions: • When Auto Select for Thunderbolt(140W) is set to Prompt for Multiple Inputs. • When the Thunderbolt cable is connected to the monitor. Select the primary use of the monitor’s Thunderbolt connection: Display PC screen while charging Only charge device...
  • Page 92 No mDP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3224KB No Thunderbolt(140W) Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3224KB No HDMI Cable The display will go into Standby Mode in 4 minutes.

  • Page 93: Setting The Maximum Resolution

    Depending on your computer, complete one of the following procedures: If you have a Dell desktop or laptop: • Go to https://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card. If you are using a non-Dell computer (laptop or desktop): •...

  • Page 94: Setting Up Windows Hello

    Setting up Windows Hello In Windows 10 / Windows ® ® Click Windows start menu, click Settings. Click Accounts. Click Sign-in options. You must set up a PIN before you can enroll in Windows Hello. Operating the monitor...
  • Page 95 Click Add under PIN enter to Set up a PIN. Enter New PIN and Confirm PIN, and then click OK. Once you’ve done that, the options to set up Windows Hello will unlock. Click Set up under Windows Hello, enter to Windows Hello setup. Operating the monitor...
  • Page 96 The following message is displayed, click Get started. Keep looking directly at your screen and position yourself so that your face is in the center of the frame that appears on screen. The webcam will then register your face. Operating the monitor...
  • Page 97 When the following message is displayed, click Close to exit Windows Hello setup. Once you have set up, you have another option to improve the recognition. Click Improve recognition if necessary. Operating the monitor...

  • Page 98: Setting Up The Monitor Webcam As Default Setting

    Setting up the monitor webcam as default setting When using a notebook with built-in webcam to connect this monitor, in the device manager interface, you can find the notebook built-in webcam and the monitor webcam. Normally, they are in enable status, and the default setting is using notebook built-in webcam.
  • Page 99 If you want to set up the monitor webcam as default setting, you need disable the notebook built-in webcam. To identify the notebook built-in webcam and disable it, please follow below instructions: Right-click Dell Monitor IR Webcam, and click Properties to open the Dell Monitor IR Webcam Properties. U3224KB...
  • Page 100 Click Details > Property and select Hardware Ids. U3224KB U3224KB Operating the monitor...
  • Page 101 The Value will show the detail hardware ids of this Dell Monitor IR Webcam. The hardware ids of the notebook built-in webcam and the monitor webcam are different. For U3224KB, the monitor webcam hardware ids will show as below: U3224KB...
  • Page 102 The following message is displayed: Click Yes. The notebook webcam is now disabled, and the monitor webcam will be used as the default setting. Restart the notebook. U3224KB Operating the monitor...

  • Page 103: Setting Up The Monitor Speaker As Default Setting

    Click Playback devices enter to Sound setting interface. U3224KB U3224KB If only the HDMI or mDP cable is connected from your monitor to the computer, only one speaker named DELL U3224KB from the monitor will show in the Sound setting interface. U3224KB Operating the monitor...
  • Page 104 Click DELL U3224KB, and then click Set Default, the monitor speaker will be used as the default setting. U3224KB Click OK to exit the Sound setting. U3224KB If the USB cable and the HDMI or mDP cable are connected from monitor to the computer, two audio paths named DELL U3224KB and Echo Cancelling Speakerphone U3224KB from the monitor will show in the Sound setting interface.
  • Page 105 U3224KB maximum volume may sound soft because it is limited by the Echo Cancelling Speakerphone volume. For example, when the Echo Cancelling Speakerphone volume is at 50%, and the DELL U3224KB volume is set to 100% will have the same sound level as the former.

  • Page 106: Troubleshooting

    LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No mDP Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3224KB No Thunderbolt(140W) Cable The display will go into Standby Mode in 4 minutes. www.dell.com/U3224KB 4.

  • Page 107: Built-In Diagnostics

    Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. UltraSharp 32 Monitor Brightness/Contrast Display Info Select √...

  • Page 108: Common Problems

    LCD screen has • Cycle power on-off. spots • Pixel that is permanently off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/ https:// pixelguidelines.
  • Page 109 OSD. Safety Related Visible signs of • Do not perform any troubleshooting steps. Issues smoke or sparks • Contact Dell immediately. Intermittent Monitor • Ensure that the video cable connecting Problems malfunctions on & the monitor to the computer is connected properly and is secure.
  • Page 110 • If you experience this issue, please download Dell Peripheral Manager (for PC) / Dell Display & Peripheral Manager (for Mac) software. In Dell Display & Peripheral Manager / Dell Peripheral Manager, go to “Color and Image > Anti Flicker”...
  • Page 111 Common What you Possible solutions Symptoms experience The monitor Connect the Dock • Connect the monitor directly with platform. cannot detect USB-C cable to • Change the TBT4 cable to USB-C cable. signal connect platform. Connect with dock after DUT with TBT4 AC/DC Off/On, cable to the Dock cable uplug/...
  • Page 112 Common What you Possible solutions Symptoms experience The monitor Connect mDP cable • Go to OSD menu under input source cannot detect with source and selection, press and hold mDP joystick signal on monitor, the monitor middle key for 8 seconds to switch DP1.4. mDP after can’t detect signal video cable...

  • Page 113: Product Specific Problems

    Product specific problems Problem What you Possible solutions experience Screen image is Image is • Check the Aspect Ratio setting in the Display too small centered on menu OSD. screen, but does • Reset the monitor to factory settings. not fill entire viewing area Cannot adjust OSD does not...
  • Page 114 Thunderbolt 4 connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the Thunderbolt 4 cable is not damaged.
  • Page 115 Problem What you Possible solutions experience The LAN port is OS setting or • Ensure that the latest BIOS and drivers for your not functioning cable connection computer are installed on your computer. issue • Ensure that the RealTek 2.5G Ethernet Controller is installed in the Windows Device Manager.
  • Page 116 Echo Cancelling Speakerphone the speakers speakers when U3224KB or DELL U3224KB on your system. play audio/video • Turn Off the monitor, unplug the monitor power on your system cord, replug it, and then turn on the monitor.
  • Page 117 Problem What you Possible solutions experience Speaker volume Speaker volume • Increase the speaker volume of DELL U3224KB is low / sounds is low / sounds to maximum in the Sound setting interface soft soft when • Press the Volume Up button to increase the...
  • Page 118 Problem What you Possible solutions experience Microphone is Microphone is • Ensure that the USB upstream cable is muted muted in the connected between the monitor and the Windows Device computer or notebook. Manager • Ensure that the USB is assigned to the port to which the USB cable is plugged in to.
  • Page 119 / dark background. The user should avoid direct facing a window with bright sunlight. • Alternatively, you may use Dell Peripheral Manager to adjust the webcam setting of color. Webcam image Webcam image • Adjust the environment lighting condition.
  • Page 120 Problem What you Possible solutions experience Tof no function Presence • When using Teams/Zoom call, the wake up detection/wake- function not working is normal. up not working • It works when a user is not using Teams/Zoom. Troubleshooting...

  • Page 121: Microsoft ® Teams ® / Skype For Business ® Specific Problems

    Type-C or Thunderbolt 4) is connected using Skype for from the PC to the monitor. Business (SfB) • Select ‘DELL Monitor RGB Webcam’ as the camera in Skype Video Device setting. Webcam being Webcam being • Avoid running multiple conference applications...

  • Page 122: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions Symptoms experience USB interface is USB peripherals • Check that your display is turned ON. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).

  • Page 123: Appendix

    3. Click Contact Us next to the country dropdown. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you. Appendix...

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