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Troubleshooting
Understanding printer messages
Alignment Problem
Try any of the following:
•
Check the ink cartridges.
1
Open the printer, and then remove and reinstall the ink cartridges.
2
Load a plain and unmarked A4‑ or letter‑size paper.
The printer will read any markings on used paper, which could cause the alignment error message to reappear.
3
Close the printer.
4
Touch OK or press
•
Press
to clear the message.
Cannot Collate Job
Try one or more of the following:
•
Press
to continue printing the pages that were saved in the printer memory, and then collate the remainder of
the print job.
•
Press
to cancel the current print job.
Change to [Size] Paper
Try one or more of the following:
•
Load the correct paper size in the paper support, and then press
•
Press
to cancel the current job.
Change to [Size] [Type] Paper
Try one or more of the following:
•
Load the correct paper size and paper type in the paper support, and then press
•
Press
to cancel the current job.
Close Printer
The printer is open. Close the printer to clear the message.
to retry, depending on your printer model.
to continue printing.
to continue printing.
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Table of Contents
Troubleshooting
