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Chapter 1 Maintenance
7.
Collecting Failure Information
If the server fails, you can collect failure information by using the following method.
The failure information is to be collected only at the request of your sales representative.
7.1
Collecting Failure Information Occurred on Server
Follow the steps below to collect various logs that occurred on the server.
1.
Run the following file on the server.
%EsmDir%\tool\collect.exe
%EsmDir% means the installation folder of NEC ESMPRO Agent. (Default: C:\ESM)
2.
Collect all the logs in %EsmDir%\tool\log.
Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4 Maintenance Guide (Windows)
78
Important
When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this message and proceed with starting
the system. Restarting the system may result in an inability to properly collect
information.
The files under %EsmDir%\log folder do not need to be collected.
Tips
7. Collecting Failure Information
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