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Appendix
Dell technical support policy
Contacting Dell
Warranty and return policy
Dell technical support policy
Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of
the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the computer unit and all Dell-installed hardware. In addition to this technician assisted technical support, online technical support
is available at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for third-party software and peripherals is
provided by the original manufacturer, including those purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory
Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help
tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
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www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la/ (for Latin American countries)
Anonymous file transfer protocol (FTP)
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ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
Electronic Support Service
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mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
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sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
Electronic Information Service
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info@dell.com
Warranty and return policy
Dell Computer corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with
industry-standard practices. For information about the Dell warranty for your printer, refer to your Owner's Manual.
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