Troubleshooting
Action
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b
Resend the print job.
Is the print still too dark?
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Print is too light
ABC
D EF
Action
Step 1
a
From the Quality menu on the printer control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Is the print still too light?
Step 2
From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the print still too light?
Yes
No
Go to step 6.
The problem is solved.
Contact
technical
The problem is solved.
support.
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Go to step 4.
The problem is solved.
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